ATT_D_Reference Check Form~2.docx

DOCX document 17 KB Posted

Attached to
Access Controls and Video Monitoring Systems Maintenance and Installation
Solicitation number
S-DASOBO-00002288
Issued by
Lake County, Albany City, Oregon

About this file

This document is a Reference Check Form for the Request for Proposal (RFP) to provide Access Controls and Video Monitoring Systems Maintenance and Installation on behalf of the Oregon Department of Administrative Services, Procurement Services (DAS-PS). The RFP is seeking information on the quality of work, responsiveness, and customer service provided by a potential contractor for this project. The scope of work includes access controls and video monitoring systems maintenance and installation services for the Oregon Employment Department. The reference check form asks about the company's ability to complete contracted work on time and within budget, the quality of their work, and their responsiveness to reported problems and issue resolution. It also requests an overall rating of their customer service and whether the reference would hire the contractor again.

The related state and local contract opportunity is for the Access Controls and Video Monitoring Systems Maintenance and Installation project, which covers the jurisdictions of Marion County and the City of Salem, Oregon. No additional details are provided on pricing terms, set asides, incumbents, funding requirements, or other salient information.

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RFP# S-DASOBO-00002288 Access Controls and Video Monitoring Systems Maintenance and Installation

ATTACHMENT D – REFERENCE CHECK FORM

As part of the Request for Proposal (RFP) to provide Access Controls and Video Monitoring Systems Maintenance and Installation, the Department of Administrative Services, Procurement Services (DAS-PS) is conducting reference checks. Your responses will be used to determine if we can and should proceed with the award of a Price Agreement.

Please feel free to use as much space as you would like in your responses. Thank you for the information, and your time.

Reference Name: __________________________________________________________________ Telephone Number: _______________________________________________________________ Email: _________________________________________________ Mailing Address: _____________________________________________________________________________________________________

Did this company complete contracted work for your organization?

Please describe the services and/or products provided to your organization.

When was the project completed?

What was the scope of work completed by this company for your project?

Did your project go over budget? If so, why?

What was the quality of work?

Did they deliver on time? If not, why did they not deliver on time?

Was this company responsive to reported problems and able to follow through on any unresolved issues or did they have to be prompted to respond/follow up? How effective were they in resolving issues the first time?

Did you have ongoing billing or order issues? Were they able to quickly resolve any billing/order discrepancies or where they frustrating to work with?

How well did they meet the terms of the contract?

How would you rate their customer service (1 = low…. 10 = high)?

Would you hire this contractor again?

If our agency decides to use this contractor, do you have any advice for us?

Any other additional comments?

File details come from the government source that posted it. Updated .