Att 4 MEGADOOR Systems MR QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

MEGADOOR SYSTEMS MAINTENANCE AND

REPAIR (M&R) SERVICES

AT

COLUMBUS AIR FORCE BASE, MISSISSIPPI

13 JULY 2023

This performance-based QASP was approved by the Functional Services Manager as required by AFI 63-138, paragraph 2.10.8.

Signature Date

MEGADOOR SYSTEMS M&R SERVICES QASP Contract No. FA3022-XX-X-XXXX

Revision Control

Revision Number Date Remarks

Basic This is the initial publication of the Megadoor Systems (M&R) Services QASP.

Table of Contents

1. INTRODUCTION

1.1. Vision Statement

1.2. Purpose

1.3. Revisions to the Quality Assurance Surveillance Plan

1.4. Authority

1.5. Objective

1.6. Scope

1.7. Roles and Responsibilities

2. PERFORMANCE ASSESSMENT (SERVICES SUMMARY)

2.1. Services Summary

2.2. Surveillance Methods

2.3. Surveillance of Non-SS Items

2.4. Performance Rating Definitions

2.5. Performance Reporting

2.6. Standard

2.7. Remedies for Non-Conformance

3. PERFORMANCE ASSESSMENT APPROACH

3.1. Initial Contract Performance Review (30-Day Review)

3.2. Contracting Officer’s Representative (COR) Monthly Surveillance

3.3. Contract Performance Assessment Reporting System (CPARS)

3.4. Surveillance Plan Performance Objectives

3.5. Special Audits

3.6. Performance Assessment Folders

3.7. Contractor Performance Metrics

3.8. Contractor Quality Control Plan

3.9. Combating Trafficking in Persons

4. PERFORMANCE MANAGEMENT

4.1. Market Research

4.2. Multi-functional Team Meetings

4.3. Disputes

4.4. COR File Documentation

5. INFORMATION ASSURANCE CONTRACTOR TRAINING AND CERTIFICATION

6. CERTIFICATION AND ACCEPTANCE OF SERVICES

6.1. Wide Area Work Flow (WAWF) is the mandatory electronic invoicing system used by DoD. All vendors must submit invoices through this system to obtain payment for supply, service, and construction contracts. The COR is responsible for accepting services in WAWF for payment. As the approving official in WAWF, CORs are responsible and accountable for the goods or services being properly accepted. If the COR receives incomplete or unacceptable services, he/she should contact the CO. Most importantly, the COR will not approve a contractor's Invoice/Receiving Report until all goods are received and/or all services have been rendered

6.2. The COR will ensure the contractor's document matches the contract line item number, unit of issue and prices in the contract. If they don't, the COR will reject the document back to the contractor, and advise the contractor to resubmit it properly. If the contractor fails to submit the proper document, this will create payment or accounting problems later

6.3. If all items/services are complete and acceptable, the COR must process the WAWF Combo (Receiving Report) within ten calendar days to ensure prompt payment to vendor

6.4. WAWF can be accessed at https://piee.eb.mil/. Instructions are provided on the website if you are new to the WAWF system. If additional guidance is needed, contact the resource advisor or local financial management office. 14

7. APPENDICES

APPENDIX A - ACRONYMS

APPENDIX B - INITIAL CONTRACTOR PERFORMANCE REVIEW

APPENDIX C - PERFORMANCE ASSESSMENT REPORT (PAR)

APPENDIX D - CUSTOMER COMPLAINT RECORD

APPENDIX E - CORRECTIVE ACTION REPORT (CAR)

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the Performance Work Statement (PWS) entitled Megadoor Systems Maintenance and Repair (M&R) Services. This plan sets forth the procedures and guidelines the Government will use in ensuring the required performance standards or services levels are achieved by the Contractor.

1.1. Vision Statement

All Megadoor systems and equipment is maintained and related services are performed with no impact on mission.

1.2. Purpose

This QASP has been developed to provide the Contracting Officer’s Representative (COR) an effective and systematic method to evaluate Contractor services as required by the terms and conditions of the contract. This plan implements the guidance of Mandatory Procedures (MP) 5301.602-2(d), Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR), and AFI 63-138, Acqusition of Services, with respect to the government’s quality assurance requirements. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Services Summary (SS) in the Megadoor Systems M&R Services contract. The role of the COR is to ensure contract standards are achieved.

The QASP provides Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Quality Control Plan (QCP). The Government may provide the Contractor an informational copy of the QASP as an attachment to the solicitation to support the Contractor’s efforts in developing a QCP and for providing the Contractor an opportunity to comment and propose innovative solutions for the Government’s QASP.

1.3. Revisions to the Quality Assurance Surveillance Plan

Revisions to the QASP are the joint responsibility of the Multi-functional Team (MFT). The COR should provide recommendations for improving the PWS and QASP through the Functional Services Manager (FSM) to the CO for review. This is a living document that may be changed at any time with proper coordination and approval; however, if changes are made to the QASP or to the PWS, the COR and CO must ensure that the QASP corresponds with the requirements of the PWS throughout the life of the contract.

1.4. Authority

Authority for issuance of this QASP is provided under FAR Part 46, Quality Assurance, Inspections of Services clause, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract or order. This acceptance is to be executed by the CO or his/her duly authorized representative.

1.5. Objective

The objective of this service is to provide Megadoor Systems M&R Services for Columbus AFB MS.

Additionally; the service contractor is expected to be a partner with the base community in continuously improving the quality of programs and services offered to customers. The QASP is based on the premise that the Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract.

1.6. Scope

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services, not provided by the Government, necessary to perform Megadoor Systems M&R

Services at Columbus AFB MS. The Contractor shall perform to the standards in the contract as well as all local, state, and federal regulations. The Contractor is encouraged and expected to use innovative approaches to efficiently and effectively accomplish the PWS requirements in a timely manner, at reduced costs, and in a manner which fosters pride and ownership in the work performed. The Contractor shall not perform inherently governmental functions as defined in Federal Acquisition Regulation (FAR) Subpart 7.5, Inherently Governmental Functions.

1.7. Roles and Responsibilities

The membership, goals and responsibilities of the MFT members for this contract are outlined in the Charter. The Contractor participates as a member of the MFT upon award of the contract.

2. PERFORMANCE ASSESSMENT (SERVICES SUMMARY)

2.1. Services Summary

As a minimum, the COR will monitor, review and report on the Contractor’s performance and compliance of all Service Summary (SS) items shown below. The service requirements summarized below are the critical performance objectives that relate directly to mission essential items. The performance thresholds referenced in the table briefly describes the minimum acceptable levels of service required for each service requirement. The performance thresholds established for each of the performance objectives are the number of defects permitted before the COR notifies the CO in accordance with FAR 52.246-4, Inspection of Services - Fixed Price. Contractor monthly payments will be adjusted based upon the performance thresholds established in the SS for any performance objective that the number of allowable defects is exceeded for a given month.

TABLE 1: SERVICES SUMMARY

SERVICE PWS REFERENCE

PERFORMANCE

STANDARD AND

ACCEPTABLE

QUALITY LEVEL

SURVEILLANCE

METHOD

Full Preventive Maintenance (PM) and Repairs

PART 1 and PART 5 100% performance of PM requirements and 100% completed scheduled repairs

Review of PM Reports and Periodic Surveillance

Deliverables PART 8 100% on-time delivery to the Government

Review of Deliverables

2.2. Surveillance Methods

2.2.1. Customer Complaints. The COR will provide instructions to customers on Columbus AFB on the procedures of the customer complaint process. Any customer receiving unacceptable service should immediately submit a customer complaint form or e-mail to the COR for the Megadoor Systems M&R Services contract. Upon receipt, the COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint to be invalid, he/she will document the written complaint of the findings and notify the customer. If the complaint is validated, the COR will notify the Contractor’s Quality Control Inspector (QCI) or Point of Contact (POC) to obtain the written customer complaint. The Contractor shall be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. The COR will inform the customer of the approximate time the discrepancy(s) will be corrected. A discrepancy will not be recorded if proper and timely correction of the unacceptable conditions(s), product or service is accomplished and thresholds listed in paragraph 4.1, Services Summary, have not been breached. A record will be kept, however, to document any trends resulting from repeated complaints. If the QCI/POC disagrees with the complaint after investigation and challenges the validity of the complaint, the COR will notify the CO.

2.2.2. Periodic Surveillance. The COR will inspect the performance objectives as indicated in the SS to ensure contractor compliance with the appropriate paragraphs of the PWS for those objectives utilizing Periodic Surveillance. These periodic inspections shall be tracked on a schedule/calendar as appropriate, and conducted using locally developed checklists. For those areas not specifically defined, the COR will use the Inspection of Services clause as authority to inspect. The COR will record results of inspection, noting the SS item; COR’s name; contractor POC, if applicable; and date and time of inspection.

2.2.3. Review of Deliverables. The deliverables provided to the COR will be inspected for accuracy based on COR surveillance methods and inspection of the affected systems.

2.3. Surveillance of Non-SS Items

All other tasks required under the PWS may be inspected at a frequency determined by the FSM, CO and/or COR. The Government has the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. Therefore, the COR will conduct surveillance for SS items and non-SS items as well. When the COR identifies unacceptable performance on non-SS items, the COR shall follow the procedures in paragraph 4.7, Remedies for Non-Conformance.

2.4. Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent/ Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits.

The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefits.

The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

2.5. Performance Reporting

2.5.1. Performance Assessment Report (PAR). Unsatisfactory Contractor performance will result in the COR issuing a negative PAR. The COR will prepare and forward the negative PAR to the PCO for submission to the Contractor. The PCO will submit the negative PAR to the Contractor for corrective action. In Section II of the negative PAR, the Contractor shall explain the discrepancy and identify the corrective action they shall take to resolve the discrepancy and prevent recurrence. The Contractor shall sign and return the negative PAR to the PCO by the suspense date listed in block 6. The COR will upload the negative PAR in SPM. The COR shall submit all PARs to the CO by the 5th workday of each month.

These reports are essential for identifying areas that are nonconforming and whether the Contractor has satisfied the basic requirements of the PWS. All PAR documentation shall be submitted with all validated customer feedback and CARs.

2.5.2. Customer Complaint Form. The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

2.5.2.1. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems.

2.5.2.2. If the COR determines that the negative comment is not valid, the customer will be informed of the reason(s) why and the complaint will be closed.

2.5.2.3. For validated negative comments, the COR will notify the contractor to allow the opportunity for investigation, comment and any corrective action. The COR will determine whether it is necessary to initiate a Corrective Action Report (CAR) and coordinate with the COR Supervisor and CO on any CAR.

If acceptable action is taken by the Contractor, the complaint is closed. If unacceptable action is taken or he complaint cannot be resolved at the COR level, it will be elevated to the CO for final resolution. The COR will also notify the customer of the corrective action taken by the Contractor, if applicable. The COR,

2.5.2.4. with assistance from the COR Supervisor, will conduct trend analysis, as required, of validated negative comments.

2.5.3. Corrective Action Report (CAR). If repetitive negative PARs or a single negative PAR identifying critical Contractor non- compliance are issued without satisfactory resolution, the COR will initiate the CAR process. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. The COR will prepare a CAR and forward it to the QAPC. The QAPC will assign a control number in block 6 of the CAR form and return the CAR to the COR. The COR will forward the CAR to the CO for submission to the Contractor. The CO will submit the CAR to the Contractor for corrective action. The Contractor shall sign and return the CAR, with corrective action plan, to the CO for acceptance by the MFT by the suspense date. The corrective action will be tracked and documented until the discrepancy is resolved. The COR will notify the QAPC that the CAR has been closed. The COR will upload the CAR in SPM. The CAR will become part of the CO contract file. If the CAR process fails to resolve the discrepancy, the CO has the right to invoke the applicable clause at FAR 52.246.

2.6. Standard

Recurring discrepancies are not permitted for any of the service items listed above. For example, if a customer has a valid complaint, the contractor must correct the discrepancy through re-performance, if possible. No discrepancy will be recorded against the contractor’s performance. However, if the same situation occurs again during the reporting period to bring the performance threshold below the acceptable level, a discrepancy will be recorded and reported to the CO for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items. Additionally, if the same discrepancy occurs repeatedly throughout different reporting periods, this will reflect upon the contractor’s performance. The COR will annotate the unacceptable performance and notify the CO in order to address the problem areas with the Contractor, and a MFT meeting will be scheduled if needed.

2.7. Remedies for Non-Conformance

If inspections indicate unacceptable performance, the COR will notify the contractor’s POC of the deficiencies. In accordance with the contract Inspection of Services-Fixed-Price Clause, FAR 52.246-4 if any of the services do not conform to the contract requirements; the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount.

2.7.1. When the defects in services cannot be corrected by re-performance, the Government may

2.7.1.1. Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; or

2.7.1.2. Reduce the task order price to reflect the reduced value of the services performed. This may include a reduction in the number of paid hours to reflect the total non-performance period.

2.7.2. If the Contractor fails to promptly perform the services again or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may

2.7.2.1. By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

2.7.2.2. Terminate the contract or task order for default.

3. PERFORMANCE ASSESSMENT APPROACH

The MFT will utilize the following approaches, methods and tools to manage the contract upon award.

3.1. Initial Contract Performance Review (30-Day Review)

3.1.1. Within 30 days after the contractor assumes full performance responsibilities, an Initial Contract Performance Review will be conducted. The review is a determination by the MFT that the Contractor successfully started performance, has completed transition, is fully operational, and is within the estimated cost, schedule and performance parameters of the contract.

3.1.2. Contract Performance Assessment Values

Rating Description

Green No issues.

Yellow Issue(s) but contractor has an adequate mitigation or corrective action plan in place.

Red Issue(s) with inadequate or no contractor mitigation or corrective action plan.

NOTE: Any “red” assessment shall include the Government proposed actions for the failing contractor.

3.2. Contracting Officer’s Representative (COR) Monthly Surveillance The COR is required to report detailed results of performance objective verifications to their COR Supervisor on a monthly basis. The COR will compile inputs in the QASP Checklist that includes an overall performance rating configured to correspond to the ratings used to complete CPARS assessments. The QASP Checklist will also include deficiencies identified during the period, along with COR comments as necessary. In addition, the COR will identify those areas where the contractor has exceeded the minimum requirements of the PWS and their resultant benefit to the Government. Both the COR and Contractor Site Lead Manager shall sign the monthly checklist to ensure bilateral understanding of results/rating.

3.3. Contract Performance Assessment Reporting System (CPARS) [If applicable]. In accordance with FAR Part 42, Contract Administration and Audit Services, the MFT will evaluate Contractor performance. CPARS will be updated at least annually documenting contractor performance for this specific contract. The following areas will be rated on CPARS as applicable: quality of product or service, schedule, cost control, management of key personnel/GFE/GFP, utilizational of small business, regulatory compliance and business relations. More frequent updates may be made as required to document a significant improvement or degradation of the level of contract performance. The Assessing Official Representative will be the COR; the Assessing Official will be the CO or CA; and the Reviewing Official will be the Acquisition Flight Chief, the Director of Business Operations (DBO), or the 14th Contracting Squadron Commander. The contractor representative also has input prior to this report being finalized. The COR will have access to CPARS training information prior to initiating a CPAR and will be expected to become familiar with the guidelines and instructions provided. (NOTE: Notify the QAPC if you require access to CPARS.)

3.4. Surveillance Plan Performance Objectives

The COR will review Surveillance Plan Performance Objectives, assess their applicability and recommend the addition or subtraction of Performance Objectives as conditions warrant. This review must be accomplished annually as a minimum.

3.5. Special Audits

The COR must be alert to conditions that would warrant a special quality audit. Any time the COR observes that a functional area is out of acceptable tolerance or that the technical expertise is not available, a request for a functional area quality audit should be addressed to the CO.

3.6. Performance Assessment Folders

The SPM must be developed and maintained by the CORs. The contract administrator will review the COR’s surveillance to ensure surveillance is properly conducted and documented, and contractor performance is within acceptable levels. This review will be documented and acknowledged by the CO, QAPC and FSM.

3.7. Contractor Performance Metrics

CORs will furnish monthly to the FSM, the Contractor’s performance metrics of SS items, analysis of trends discovered in surveillance, CARs issued, and summary of Contractor’s performance. Program Manager will consolidate COR reports and provide a status of the Contractor’s performance to the CO by the fifth (5th) working day of the next month.

3.8. Contractor Quality Control Plan

In accordance with the PWS, the Contractor shall establish and maintain a QCP to ensure the requirements of the contract are provided as specified. The Contractor shall provide a QCP describing the inspection system for the requested services listed in the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of unacceptable services. The Contractor shall update the plan as changes occur and changes shall be submitted for review and acceptance by the CO. In this contract, the contractor’s quality control program is the driver for service quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions and quality control program. This quality control program submitted at the beginning of the contract, provides the measures needed to lead the contractor to success. Once the quality control program is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

3.8.1. The Contractor’s QCP shall contain, as a minimum, the following items:

3.8.1.1. A description of the inspection system to cover all services. Description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspector(s).

3.8.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

3.8.1.3. A description of how the records will be kept. Records must document all inspections and corrective or preventive actions taken.

3.8.2. Contractor Inspection Records. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

3.9. Combating Trafficking in Persons

The COR shall monitor the contractor’s performance regarding trafficking in persons to ensure compliance with FAR clause 52.222-50, Combating Trafficking in Persons (CTIP). Should the COR believe that the contractor is not in compliance with 52.222-50, the COR will immediately bring the issue directly to the CO for further action. The CO shall report the incident to the proper investigative authorities and chain of command should there be strong reason to believe a violation has or is occurring.

4. PERFORMANCE MANAGEMENT

4.1. Market Research

Market research will be used as a tool throughout the life of the contract to remain current with the most efficient and effective assessment methods and techniques of the commercial marketplace. As a minimum, market research will be conducted annually prior to exercising the option periods.

4.2. Multi-functional Team Meetings

The multi-functional team will manage the contract for the life of the requirement. The MFT will form a partnership between the Government and the Contractor to ensure the best possible service is provided.

Performance may be reviewed at these meetings, and if improvement is necessary, a plan of action will be created. The MFT will continually review data and procedures to improve efficiency. The contract-specific MFT will meet as needed throughout the life of the contract. The Business Strategy Planning Session (BSPS) takes place the first quarter of the fiscal year, unless urgent circumstances prevent the meeting, to discuss customer contracts and requirements which specifically include this contract. The goal of the MFT is to give all members, Government and Contractor, a vested interest in maintaining the highest quality service to our customers and the ability to propose/initiate improvements. The success of the contract is a combined effort of all MFT members.

4.3. Disputes

Attempts will be made to resolve all disputes arising under this plan using the Alternate Dispute Resolution (ADR) as outlined in FAR Subpart 33.214. The objective is to increase the opportunity for mutually agreeable resolutions to disputes that are relatively inexpensive and expeditious.

4.4. COR File Documentation

The COR is required to upload all documentation required (training certificates, monthly reports, etc.) into JAM and SPM. The JAM manages COR nominations and approvals and SPM provides monthly status report tracking. The CORs are required to maintain accurate records of the Contractor’s performance and keep the FSM informed of all data pertaining to Contractor status.

5. INFORMATION ASSURANCE CONTRACTOR TRAINING AND CERTIFICATION

IAW DFARS 252.239-7001, Information Assurance Contractor Training and Certification, paragraph c, “contractor personnel who do not have proper and current certifications shall be denied access to DOD information systems.”

6. CERTIFICATION AND ACCEPTANCE OF SERVICES

6.1. Wide Area Work Flow (WAWF) is the mandatory electronic invoicing system used by DoD.

All vendors must submit invoices through this system to obtain payment for supply, service, and construction contracts. The COR is responsible for accepting services in WAWF for payment. As the approving official in WAWF, CORs are responsible and accountable for the goods or services being properly accepted. If the COR receives incomplete or unacceptable services, he/she should contact the CO. Most importantly, the COR will not approve a contractor's Invoice/Receiving Report until all goods are received and/or all services have been rendered.

6.2. The COR will ensure the contractor's document matches the contract line item number, unit of issue and prices in the contract. If they don't, the COR will reject the document back to the contractor, and advise the contractor to resubmit it properly. If the contractor fails to submit the proper document, this will create payment or accounting problems later.

6.3. If all items/services are complete and acceptable, the COR must process the WAWF Combo (Receiving Report) within ten calendar days to ensure prompt payment to vendor.

6.4. WAWF can be accessed at https://piee.eb.mil/. Instructions are provided on the website if you are new to the WAWF system. If additional guidance is needed, contact the resource advisor or local financial management office.

7. APPENDICES

A – Acronyms B - Initial Contractor Performance Review C - Performance Assessment Report (PAR) D – Customer Complaint Form E – Corrective Action Report (CAR)

APPENDIX A - ACRONYMS

CAR Corrective Action Report CCR Customer Complaint Report CO Contracting Officer COR Contracting Officer’s Representative CPARS Contractor Performance Assessment Reporting System CTIP Combating Trafficking in Persons DBO Deputy, Business Operations DFAS Defense Finance Accounting System DOD Department of Defense FAR Federal Acquisition Regulation FSM Functional Services Manager GFE Government-Furnished Equipment GFP Government-Furnished Property JAM Joint Appointment Module MFT Multi-functional Team MP Mandatory Procedures PAR Performance Assessment Report PWS Performance Work Statement QAPC Quality Assurance Program Coordinator QASP Quality Assurance Surveillance Plan QCI Quality Control Inspector QCP Quality Control Plan SPM Surveillance and Performance Module SS Service Summary WAWF Wide Area Work Flow

APPENDIX B - INITIAL CONTRACTOR PERFORMANCE REVIEW

APPENDIX C - PERFORMANCE ASSESSMENT REPORT (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK

ORDER NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT

APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY

BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-

CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

APPENDIX D - CUSTOMER COMPLAINT RECORD

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

APPENDIX E - CORRECTIVE ACTION REPORT (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

2.5.3. Corrective Action Report (CAR). If repetitive negative PARs or a single negative PAR identifying critical Contractor non- compliance are issued without satisfactory resolution, the COR will initiate the CAR process. However, the MFT reserves ...

3.8.2. Contractor Inspection Records. Records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this co...

3.9. Combating Trafficking in Persons

7. APPENDICES