Att 3 Fuel Card and Implementation Metrix.pdf

SOLICITATION SPE605-24-R-0202

1.8C ITALY FUEL CARD PROGRAM

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“Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal.”

SOURCE SELECTION COMMITTEE METRICS

FOR ASSESSING VENDOR RESPONSES

TAX-FREE FUEL CARD AND IMPLEMENTATION

Note: The following criteria will be used to evaluate Proposals:

Schedule A – Fuel Card Specifications

1. CARD REQUIREMENTS

a. Can provide individual fuel cards to support at least 20,000 users?

Yes ☐ No ☐

If yes, please provide supporting documentation to support your response.

ACCEPTABLE (1 points) Yes, vendor MUST be able to support 20,000 or more customers/users annually.

UNACCEPTABLE (0 points) No. Any response <20,000 would be technically unacceptable.

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b. Can fuel card limit fuel transactions in LITERS based upon ration system currently in place?

Please provide details.

ACCEPTABLE (1 points) Yes, vendor MUST be able to support a liter-based ration system.

UNACCEPTABLE (0 points) No.

c. Can fuel card limit fuel transactions to Fuel Purchases Only?

ACCEPTABLE (1 points) Yes, vendor MUST be able to limit purchases to authorized fuel only.

UNACCEPTABLE (0 points) No.

d. Prices will be set in accordance with “Staffetta Quatidiana” “Prezzi Italia” which is the official reference for pricing, how often can you update sales prices:

i. Monthly? Yes ☐ No ☐

ii. Bi-Monthly? Yes ☐ No ☐

ACCEPTABLE (1 points) Monthly or Bi-Monthly

UNACCEPTABLE (0 points) Daily or any of duration of time that is not in accordance with the “Staffetta Quatidiana” “Prezzi Italia”

e. Automated liter-based Fuel Card will come in the form of a:

i. Pre-paid fuel card? Yes ☐ No ☐

ii. Rechargeable fuel card? Yes ☐ No ☐

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Please provide detailed description of fuel card below:

OUTSTANDING (5 points) Yes, vendor MUST be able to offer a liter based card. A card that is pre-paid and re-chargeable is the best answer.

ACCEPTABLE (3 points) Yes, vendor MUST be able to offer a liter based card. Post-paid or re-chargeable cards are technically acceptable solutions.

UNACCEPTABLE (0 points) No. If a vendor can only offer a currency based card it would not meet program requirements and reporting criteria per our host nation agreements.

f. Can eligible U.S. and NATO authorized customers make payments by:

i. Credit Card? Yes ☐ No ☐

ii. Debit Card? Yes ☐ No ☐

iii. Payment through banking institution? Yes ☐ No ☐

Cash? Yes ☐ No ☐

Please provide specific details on how the transactions will take place. For example, but not limited to, what type of cards do you accept (VISA, MasterCard, SEPA, Discover, etc.)? Will the card reader used for fuel the fuel cards have the ability to process credit/debit cards?

OUTSTANDING (5 points) A vendor that has the capability to accept Credit Cards and Debit Cards through a variety of sales outlets (fueling stations, website, or Exchange outlet) and produce a receipt/record of the transaction is the best answer.

ACCEPTABLE (3 points) Vendor can answer ‘Yes’ to at least one item between i. thru viii, and also ‘Yes’ to item ix listed above.

UNACCEPTABLE (0 points) No. If a vendor cannot answer ‘Yes’ to any of the responses listed above their response would be unacceptable.

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g. Can fuel card be customized and printed/embossed with:

i. Unique Card Identification Number? Yes ☐ No ☐

ii. Card Holder Name(s)? Yes ☐ No ☐

iii. Issuing Facility? Yes ☐ No ☐

iv. Expiration Date? Yes ☐ No ☐

v. Fuel Type? Yes ☐ No ☐

Please provide sample of an image of what the fuel card will look like below.

OUTSTANDING (5 points) Vendor card is fully customizable and includes ALL of the criteria listed above.

ACCEPTABLE (3 points) Vendor card must include the ability to identify the authorized user/card owner.

This could be done by an inscribed name or a unique card number embossed on each card that records in a database the assigned authorized user. Cards should be able to identify the product authorized: “benzina” or “diesel.”

UNACCEPTABLE (0 points) No. If a vendor cannot answer ‘Yes’ to any of the responses listed above and if they cannot articulate how a card will be clearly assigned to one authorized user then their response would be unacceptable.

h. Can Fuel Card provide PIN Code Security?

Please provide details and include other Security Measure options

OUTSTANDING (1 points) Yes, the card has PIN code security required to add value and utilize ration.

ACCEPTABLE (0 points) PIN code security is not required to be technically acceptable.

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i. Customer service is offered in English through a:

i. Website? Yes ☐ No ☐

ii. 24/7 customer telephone support center? Yes ☐ No ☐

iii. App accessibility? Yes ☐ No ☐

OUTSTANDING (2 points) The vendor responded “yes” to each criteria above.

ACCEPTABLE (1 points) The vendor responded “yes” to one criteria above

UNACCEPTABLE (0 points) The vendor cannot provide either method of customer service mentioned above

2. CARD MANAGEMENT

a. Fuel card can provide Tax-Free fuel to authorized users at fueling stations?

i. VAT Refund Process would be required to be performed by whom?

Your Company Yes ☐ No ☐

Third Party Yes ☐ No ☐

United States Government Yes ☐ No ☐

Other Yes ☐ No ☐

Please explain your response below.

ACCEPTABLE (1 points) Vendor can provide Tax-Free fuel to authorized users at fueling stations

UNACCEPTABLE (0 points) Vendor cannot provide Tax-Free fuel to authorized users at fueling stations

b. The system can facilitate the retrieval of historical card information if needed? Yes ☐ No ☐

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ACCEPTABLE (3 points) Yes

UNACCEPTABLE (0 points) No

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c. Please provide a listing and details of available controls, such as fuel and product types, limited number of swipes per day, etc.

OUTSTANDING (5 points) A vendor that offers additional card controls, such as: fuel and product types, limited number of swipes per day, etc.

would be weighted higher than a vendor that demonstrates no card management control mechanisms.

ACCEPTABLE (3 points) N/A (This is an additional non-required benefit that can be weighed as a trade-off.)

UNACCEPTABLE (0 points) N/A

d. Amount of time and procedures to issue new and replacement cards for lost and stolen cards?

i. Please provide specific process details.

OUTSTANDING (5 points) A vendor that can support card issuance through:

(1) Directly via a U.S. or NATO Base (such as a base Motor Vehicle Registration Office (MVRO)) which issues drivers licenses.

(2) NEX/AAFES outlet

ACCEPTABLE (3 points) A vendor that can support card issuance through:

(1) A sales outlet/fuel station

(2) Mailed to any address in Italy within 7 business days.

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UNACCEPTABLE (0 points) Vendor proposals that require 8 business days or more s for customers to be issued/possess their card would be undesirable.

e. Please describe how restrictions are enforced at the pump, on a card-by-card basis. Specifically, to prevent unauthorized fuel card use at fueling stations.

ACCEPTABLE (3 points) N/A (This is an additional non-required

f. Please describe how Personally Identifiable Information (PII) is protected from unauthorized disclosure, theft, or misuse.

ACCEPTABLE (3 points) Responses will be weighed as a trade-off.

Preference is given when a vendor can ensure that NATO/Navy authorized user information will not be disseminated without express consent from the Tax Free Products Office at NSA Naples

g. All information related to the proposed fuel card solution will be:

i. Controlled by a secure system? Yes ☐ No ☐

ii. System processes will require user I.D. and password to control access? Yes ☐ No ☐

iii. All records can be maintained on file for at least two years? Yes ☐ No ☐

iv. System provides an auditable record of access, users, sales, etc. that can be made available if requested? Yes ☐ No ☐

Please provide specific details below.

ACCEPTABLE (3 points) Vendor must have a secure system to maintain information. Responses will be weighed as a trade-off.

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h. The system is capable of flagging a card so an individual will not be allowed to purchase products when regulatory requirements, are not met? Yes ☐ No ☐

ACCEPTABLE (3 points) Vendor solutions that allow for users/cards to be flagged will be weighted higher as a trade-off to vendors that cannot offer this option.

i. The system is capable of reactivating blocked cards due to vehicle registration expiration, and/or PIN problems. Yes ☐ No ☐; Time frame to unblock?

ACCEPTABLE (3 points) Vendor has the ability to reactive a blocked card instead of issuing a new one, once there has been a resolution of the problem.

j. Current user data can be imported into the system and tested in advance to facilitate the transition from Navy Exchange? Yes ☐ No ☐

ACCEPTABLE (3 points) Vendor solutions that allow for authorized user data to be imported during pilot phase will be weighted higher as a trade-off to vendors that cannot offer this option.

UNACCEPTABLE (0 points) N/A

k. Please provide details on if your accounting system can support a 30-day billing cycle and other billing options.

ACCEPTABLE (3 points) Vendor that can support a 30-day billing cycle will be weighted higher as a trade-off to vendors that cannot offer this option.

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l. Please provide additional special requirements/capabilities.

m. System is capable of generating a weekly/bi-weekly/monthly summary report including the total number of purchasers, total liters sold by product, etc. to be transmitted to the NAVSUPPACT Naples Tax- Free Products Administrator on a monthly basis? Yes ☐ No ☐

ACCEPTABLE (3 points) Yes

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n. In the event the system is out of order, how will you support U.S. and NATO customers?

ACCEPTABLE (3 points) Yes (This is an additional non-required

3. IMPLEMENTATION AND TRAINING

a. Training Plan that shall include a description of the Vendor’s capabilities, a detailed description of the proposed means to provide the required services/training, e.g. an implementation timeline, transition plan, schedules, and any other information that the Offeror deems relevant.

b. Training shall include instruction on the proper and correct usage of the online fuel card management and reporting systems.

OUTSTANDING (5 points) A clearly articulated implementation plan, to include training, that enables 100% successful program execution for all customers by 01 July 2024.

ACCEPTABLE (3 points) A clearly articulated implementation plan, to include training, that enables 100% successful program execution for all customers 90 days after 01 July 2024.

UNACCEPTABLE (0 Points) N/A

4. CUSTOMER SERVICE. Please describe a detailed plan of your Customer Services program as described in the Scope of Work. The plan should also describe the following:

a. Ability to provide a monthly billing statement, in Microsoft Excel format (via Email or website), however, alternatives will be considered that details all expenses and discounts processed through the use of each individual fuel card.

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b. Ability to provide detailed data for purchases by fuel card.

c. Alternative method for manual processing of receipts in the event of service interruption within the electronic sales system.

d. Time frame required for obtaining paper copies of receipts, upon request.

OUTSTANDING (5 points) A clearly articulated customer service capability that enables 100% successful program execution for all customers by 01 July 2024. A description demonstrating successful past performance of this type of service will be rated as outstanding.

ACCEPTABLE (3 Points) A clearly articulated customer service capability that enables 100% successful program execution for all customers 90 days after 01 July 2024.

UNACCEPTABLE (0 Points) N/A