ATT 10 QASP Sample.docx

DOCX document 16 KB Posted

Attached to
RFP 20-23094 OPM/HRS/CLD/FEI Facility Engineering, Operations and Maintenance, and Conference Support Services
Solicitation number
OPM20R23094
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QUALITY ASSURANCE SURVEILLANCE PLAN - Sample

Deliverable
Performance Standard
Acceptable Quality Level
Monitoring Method
Incentive/Price Reduction
Timeliness of Deliverables
Deliverables and services are supplied within pre-scheduled deadlines.
Deliverables will be on time 95% of the time.
Receipt of deliverables and services.
Incentive: If Contractor performs in accordance with performance standard/AQL, favorable comments will be documented on Contractor's Past performance and CPRs.

Disincentive: If Contractor does not perform in accordance with performance standard/AQL, unfavorable comments will be documented on Contractor's past performance.

Accuracy of Deliverables
Deliverables will be accurate and reliable*.
100%
Review of product
Quality of Deliverables/Food Service/Facility
Deliverables/performance are of quality consistent with those presented with proposal.**
100%
Review of products and Student Surveys
Customer Service / Professionalism
Vendor is courteous and professional in interactions with OPM
100%
Observation and Student Surveys

1) Verbal input to mgmt.

2) Employee counseled.

3) Behavior documented

4) Employee replaced.

Management
Program Management effectively oversees and directs projects and employees.**
100%
Observation/Status Reports

*Means free of typos, spelling and grammatical errors, consistent formatting, etc. Includes accuracy in support of technical efforts.

**Accuracy in meeting terms of contract; accurate billing; timely response to government issues; apply lessons learned; recommend ways to be more effective and efficient.

File details come from the government source that posted it. Updated .