atch5_PP Survey_20241211.docx

Attachment 5 to Solicitation No. FA520925Q0006

PAST/PRESENT PERFORMANCE SURVEY

SOLICITATION NO. FA520925Q0006

374TH COMMUNICATIONS SQUADRON (374 CS)

PROJECT MANAGEMENT SUPPORT AT YOKOTA AB, JAPAN

December 2024

PAST PERFORMANCE SURVEY

FOR

SOLICITATION NO. FA520925Q0006

The U.S. Government is placing increased emphasis in its acquisitions on “past performance” as a source selection evaluation factor. You have been provided as a reference in response to the subject solicitation 374th Communications Squadron (374 CS) Project Management Support at Yokota AB, Japan for the Government to evaluate the past performance of the firm providing you as a reference. Please provide concise comments regarding your assessment of the contractor’s performance regarding this project. In accordance with FAR 15.306(e)(4), the name of individuals providing reference information about an offeror’s past performance shall not be disclosed.

Upon completion of this survey, please send it by email to the address shown below no later than 16 Jan 2025, 1400 hours (Japan time).

The individual knowledgeable of the contractor’s day-to-day operations and overall performance should complete this questionnaire. However, that individual is encouraged to supplement their own knowledge of the contractor’s performance with the judgment of others within their organization, as applicable.

1. RESPONDENT INFORMATION:

Please provide the information requested below to assist the 374th Contracting Squadron. You may be contacted for additional information pertaining to past/present performance of the contractor identified below. This information will be kept confidential.

A. Organization:

B. Address:

C. Name of Respondent:

D. Position and Title:

E. Telephone Number:

F. Email Address:

2. CONTRACT INFORMATION. Please provide the following information about the contractor provided or are currently providing services for your company/agency:

A. Contractor Name:

B. Contractor’s address:

C. Name of Point of Contact:

D. Contract Number, if applicable:

E. Performance Period (from – to):

F. Contract Type:

Fixed Price: Cost Reimbursement: Other:

G. Contract Amount (Total):

H. Prime Contractor:

YES: NO:

I. Description of services provided to your organization and the level of complexity. Please describe it concretely.

3. PERFORMANCE INFORMATION: The definitions for the adjectival rating categories are provided below:

E: Exceptional – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

V: Very Good – Performance meets contractual requirements and exceeds some requirements to the Government’s benefit. The contractual performance being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S: Satisfactory – Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M: Marginal – Performance does not meet some contractual requirements. The contractual performance being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U: Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N/A: Not Applicable – Unable to provide a rating. Contract did not include performance for this aspect, performance was not observed, or information was not available. Do not know.

When responding to the questions listed, please check ☒ the rating box for the scale of (U) to (E) that most accurately describes the contractor’s performance or situation. For any marginal (M) or unsatisfactory (U) rating, please provide explanatory narratives in the comments block. If a question is not applicable, please check N/A. If more space is needed, use the back of the questionnaire or attach additional pages.

<Quality of Work>

1. Was there a requirement for providing the IT project management? If the answer is YES, was the contractor successful in meeting this requirement?

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

2. Were you satisfied with the quality of service performed or items supplied?

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

3. Did the contractor meet appropriate staffing levels with sufficient number of qualified personnel with work ethic and customer service skills to provide required service.

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

4. Was the Contract partially or completely terminated for default or convenience? If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

☐ YES ☐ NO

Comments:

5. Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

☐ YES ☐ NO

Comments:

6. Have you filed claims involving loss or damage to this contractor? If YES, total number of claims filed and rate the Contractor’s demonstrated a cooperative behavior.

☐ YES ☐ NO

Comments:

<Timely Performance/Schedule>

7. Contractor’s ability to meet specific response times and required time frames for providing the services, reports, documents, and submittals required by the contract.

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

8. Contractor’s timeliness in responding to emergency services and flexibility in satisfying the requirements of its customers.

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

<Effectiveness of Management for Resolution of Issues/Problems/Customer Complaints>

9. Have you had any manning/staffing problems, such as, under manning, no-qualified personnel? If so, did contractor demonstrated a cooperative behavior to solve the problem? (If YES, rate the Contractor behavior. If NO, check N/A)

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

10. If the company used subcontractors, how well did the company manage subcontractors?

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

11. Does the company resolve issues, problems, customer complaints in a timely manner?

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

<Compliance with the Applicable Rules, Regs, Laws, including Safety Standards>

12. How efficient was the contractor in abiding by all Rules, Regulationss, Laws, and Safety Standards?

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

OVERALL RATING

13. Would you hire this contractor again?

☐ YES ☐ NO

Comments:

14. BASED ON THE ABOVE, WHAT IS YOUR OVERALL RATING

☐ E ☐ V ☐ S ☐ M ☐ U ☐ N/A

Comments:

The undersigned hereby confirms that the information provided in this document is correct as written. Should any corrections be required, the undersigned shall contact 042-553-8549 (within Japan) / 011-81-42-553-8549 (from overseas) or email: naotsugu.kono.jp@us.af.mil by 16 Jan 2025, 1400 hours (Japan time). This confirmation shall allow the 374th Contracting Squadron to use the information contained herein as source selection information.

Signature Date

Thank you for your cooperation.

Controlled Unclassified Information When completed, this document is Source Selection Information IAW FAR 2.101 and 3.104