Atch D - Statement of Work (SOW).pdf

PHOENIX AREA INDIAN HEALTH SERVICE

Pluralsight License Statement of Work

Prepared by:

Phoenix Area Office

40 N Central, Suite 605 Phoenix, Arizona 85004

February 3, 2026

Ver: 1.1

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Table of Contents

Title ……………………………………………………………………………………………………….3

1. Introduction

2. Background

3. Current Environment

4. Objectives

5. Scope

5.1. License Access and Content

5.2. License Provisioning

5.3. User Management and Administration

5.4. User Transition and Continuity

5.5. Training Support and Guidance

5.6. Reporting and Metrics

5.7. Technical Support

6. Key Deliverables

6.1. The Contractor will be responsible for:

6.2. Government Responsibilities

7. Constraints

7.1. Access Control

7.2. Authentication

7.3. Confidentiality, Security, and Privacy

8. Period of Performance

9. Acceptance Criteria

10. Place of Performance

11. Points of Contact

Pluralsight License – PAIHS DIRM 3

Title Pluralsight Training License

1. Introduction This Statement of Work outlines the requirements for acquiring Pluralsight licenses to support Information Technology (IT) training. The purpose of this acquisition is to invest in professional development for IT staff, which is crucial for fostering a culture of continuous learning, ensuring a skilled workforce in a fast-paced environment. This effort improves business performance, increases employee productivity, achieves cost savings, and fosters greater collaboration by providing our IT Staff with expanded and new capabilities that reflect industry best practices.

2. Background The Phoenix Area Indian Health Service (PAIHS), Department of Information Resource Management (DIRM) is committed to continuous professional development and the enhancement of IT capabilities to ensure we remain efficient in our operations. Pluralsight license for IT training will provide our employees with continued access to up-to-date, comprehensive training materials and resources, facilitating their professional growth and improving overall organizational performance. Currently there is no enhanced training, certification preparation, or certification renewal for Information Technology personnel within

IHS.

3. Current Environment The Phoenix Area Indian Health Service (PAIHS) Office in Phoenix, Arizona, oversees the delivery of health care to approximately 180,000 American Indians/Alaska Natives in the tri-state area of Arizona, Nevada and Utah, and a couple facilities in southern California. The PAIHS consist of ten Service Units including two Youth Regional Treatment Centers and a network of heath care facilities, and a health care partner to over forty tribes.

The Division of Information Resource Management at the Phoenix Area Indian Health Service Area Office oversees the planning and delivery of a wide variety of activities related to information technology (IT) network infrastructure and healthcare systems to ensure operational continuity that includes switches, routers, servers, local and wide area networks. The Area Office and most Service Units have IT staff with varying levels of skills, permissions, and experience.

4. Objectives The acquisition of Pluralsight licenses aims to offer a comprehensive learning experience for IT individuals and teams across various technology domains, such as AI, cloud, data, software development, IT operations, and security.

The primary objectives of the license acquisition are:

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• To provide employees with access to high-quality IT training resources.

• To ensure the training materials are current and relevant to industry standards.

• To support a wide range of IT disciplines, including but not limited to cybersecurity, software development, network administration, and data analysis.

• To facilitate flexible and self-paced learning opportunities.

• To provide employees access to Continuous Learning (CL) Units for professional development and certification renewal.

5. Scope

The Contractor shall provide subscription access to the Pluralsight “Everything” License for the Phoenix Area Indian Health Service (PAIHS), Division of Information Resource Management (DIRM). The subscription shall include all features, content, administrative capabilities, and technical support associated with the Pluralsight “Everything” offering for the duration of the period of performance.

5.1. License Access and Content

The Contractor shall provide access to the complete Pluralsight “Everything” content library, including:

• Full access to Pluralsight Skills and A Cloud Guru (ACG) courses.

• Access to hands-on labs and sandbox environments.

• Unlimited access to certification practice exams supporting industry-recognized IT certifications.

• Interactive courses featuring in-browser coding challenges and guided feedback.

5.2. License Provisioning

• Licenses shall be accessible through a centralized administrative dashboard designated for Phoenix Area IHS use.

• License provisioning shall occur upon submission of a BPA Call by the requiring Service Units.

5.3. User Management and Administration

The Contractor shall provide administrative tools that allow designated PAIHS, DIRM administrators to:

• Assign, reassign, and revoke licenses.

• Manage user access and permissions.

• Monitor license utilization and user activity.

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5.4. User Transition and Continuity

• Existing users from prior subscription periods shall be transitioned using the same registered username and email address.

• User training history, including completed courses and progress data, shall be retained.

• The transition process shall ensure uninterrupted access to the Pluralsight platform.

5.5. Training Support and Guidance

• The Contractor shall provide user instructions and documentation necessary to access and use the Pluralsight platform.

• Support materials shall be available to both end users and administrators.

5.6. Reporting and Metrics

The Contractor shall provide reporting capabilities that allow PAIHS, DIRM and Service Unit management to track:

• Individual and aggregate training progress.

• Skill development and competency data.

• Course completion and usage metrics.

5.7. Technical Support

• The Contractor shall provide access to Pluralsight technical support resources for users and administrators.

• Support shall cover account access, platform functionality, and administrative issues in accordance with the Contractor’s standard support processes.

6. Key Deliverables

6.1. The Contractor will be responsible for:

• Provisioning the requested Pluralsight "Everything" licenses to a Dashboard for PHX

Area IHS use once BPA Call has been submitted by requiring service units.

• Providing continuous access to all licensed Pluralsight content and features

• Providing license management, user access, and reporting tools

• Ensuring the availability of all features and content included in the "Everything" license.

• Providing the necessary administrative tools for PAIHS, DIRM to manage licenses and user access.

• Preservation of existing user accounts and training histories

• Access to Pluralsight support for users and administrators

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6.2. Government Responsibilities

PAIHS, DIRM shall:

• Designate system administrators.

• Manage license assignments and user access.

• Ensure compliance with Pluralsight Terms of Use and applicable federal security requirements.

7. Constraints

7.1. Access Control

Access control will be provided thru the Pluralsight Dashboard by DIRM management provisioning a license for each requested user. User will receive email to accept license and log-in via IHS email address and user developed password. Pluralsight Dashboard will be a completely separate site and not interface with IHS D1 network.

7.2. Authentication

Authentication provided by username (IHS email) and password separate from IHS D1 network.

7.3. Confidentiality, Security, and Privacy

Pluralsight Dashboard will not store or process PII (Personally Identifiable Information) and PHI (Protected Health Information).

8. Period of Performance Contract performance shall be for a five (5) year Blanket Purchase Agreement (BPA).

9. Acceptance Criteria The project will be considered successful if the following criteria are met:

Factor 1 – License Scope and Content Factor 2 – License Provisioning and Availability Factor 3 – User Management and Administration Factor 4 – User Transition and Continuity Factor 5 – Reporting and Analytics Factor 6 – Technical Support and Documentation

10. Place of Performance License to be managed by Phoenix Area Office using Pluralsight Dashboard

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11. Points of Contact

Contracting Officer’s Representative (COR) Name: Timothy Hartley Address: 40 N Central Ave, Phoenix, AZ 85307 Email: Timothy.Hartley@ihs.gov Phone Number: (602) 364-5077