Armed_Security_Services_RFP_Verbiage.docx

SECTION I. SCOPE OF SERVICES

1. INTRODUCTION

The City of Tampa is seeking proposals from licensed security guard service companies to provide trained, uniformed armed/unarmed security guards/officers. They shall provide the mandatory number of security guards, security equipment, security supplies, corporate and site supervision to provide security services at various sites managed by the City of Tampa. The Successful Proposer’s work hereunder shall be monitored by various city personal at multiple locations. The Successful Proposer shall be liable for loss or damage to City property when the loss or damage is determined by the City Representative to have been caused by Successful Proposer’s negligence. The successful Proposer should also provide all supervision, administrative, materials, supplies, equipment, and technical support to assure the effective completion of all security services described herein. This Request for Proposal is intended to solicit proposals from qualified security guard service companies capable of meeting the City of Tampa security needs at its various facilities. The Contractor selected must have significant expertise in the areas necessary to meet the needs and requirements set forth in this RFP, including the capability of providing security to assure the safety and wellbeing of event attendees, and the ability to offer innovative security solutions.

2. BACKGROUND The City of Tampa oversees several properties that in various areas of the city that require exceptionally trained security officers. At the current time, these areas include the Parking Division, Wastewater, and Parks and Recreation. There are no plans at this time to expand but the successful Proposer should be able to expand and grow if the City’s requirements change over time. We are seeking a proposal for Security Management and Guard Services.

3. GOAL The City of Tampa Parking Division seeks to implement a new Security Management and Guard Services for our facilities to include all City of Tampa owned and operated public parking garages, surface lots, Waste Water properties, and The Riverwalk for Parks and Recreation. The proposal should include the ability to expand Security Services as needed. The services will include locations with a set schedule and locations where it will fluctuate based on events, activities, and other factors.

4. OBJECTIVES The City’s objective is to procure a vendor to implement Security Management Services for that will result in an efficient and reliable Security program. The Successful Proposer shall demonstrate the ability to provide a turnkey solution to the City that will allow for the continued improvement of Security Services.

5. SUCCESSFUL PROPOSER OBLIGATIONS

5.1 The Successful Proposer shall have a minimum of five years in business as a fully licensed security guard/officer service company in providing similar services. Proposer must provide copies of such licenses as part of their proposal.

5.2 Prior to the date of award for the services, the Successful Proposer shall have offices and personnel required to perform the services in this proposal in the immediate Tampa Bay area. This area shall include Hillsborough County and adjacent counties. As part of its RFP submittal, Proposer shall provide information to document that this requirement will be met. For Proposers currently located outside of the immediate Tampa area, a work plan should be included to indicate that an office will be operational in the local area prior to the commencement of services.

5.3 In the performance of the services, the Successful Proposer will fully comply with all the laws and regulations of all federal, state, county, city or other governmental authorities or agencies. The Successful Proposer shall secure and pay for all licenses and permits, which may be required to perform its services and duties herein. The Successful Proposer will hold the City harmless from any liability which may be imposed upon the City by reason of any alleged violations of the laws by the Successful Proposer or for failure to pay taxes or secure necessary licenses or permits.

5.5.2.1 LICENSING REQUIREMENTS

All managers assigned to this contract shall possess, at the time of and for the duration of the assignment, all licenses as required by §493.6301, Florida Statute. Additionally, any person performing the services of a manager must possess a Class MB license. In the alternative, a person possessing a Class M or Class D License may be designated as a manager provided, he/she meets the two-year experience requirement of §493.6301(3)(a). Proof of said licensure shall be provided with proposal.

5.5.2.2 GENERAL REQUIREMENTS

In addition to the general requirements for armed security guard personnel as outlined above, all supervisors assigned to this contract must, at a minimum, have one year of supervisory experience in similar work. For the duration of the contract, the Successful Proposer shall assure that all supervisory personnel meet, or exceed, the qualifications of the supervisory personnel identified in the proposal response as being assigned to this contract.

5.10 TRAINING

Successful Proposer is responsible for ensuring security personnel are properly trained in security procedures. The Successful Proposer is also responsible for providing necessary orientation and instructions concerning specific security duties or requirements for each site covered. Armed guards shall be trained on CPR, First Aid, and the use of a portable AED. As needed per location, Baton training, Handcuff training, Pepper Spray training, Firearm training, De-escalating training, should be part of an ongoing training program. Successful Proposer should provide an initial and continuing training schedule. All costs associated with training shall be the responsibility of the Successful Proposer.

All guards utilized by the Successful Proposer must be trained in CPR and First Aid certified. All officers must be certified within 30 days of employment if not already certified when hired. Copies of certificates must be provided to the City of Tampa upon request for staff member to assure all staff are current in their training.

Successful Proposer shall be responsible for providing annual training to all officers who are assigned to work on this contract to include: customer service training, how to handle difficult individuals, robbery training, and high threat situation training. All officers should be trained in handcuffing and know the FL Statutes for detainment.

The Proposer must provide a 12 month overview of how this training is administered to staff and notify City of Tampa representatives about the completion of training by each guard as they maneuver through each level.

It is the Successful Proposer’s responsibility to ensure that all officers Security licenses are update to date and not expired.

5.11 The on-site manager, supervisors and armed guards will be trained in crowd management skills in fulfillment of NFPA standards.

5.12 Provide as requested, consulting and expert analysis on security related programs, theft prevention procedures, emergency systems procedures and any other concerns that may arise.

5.13 Successful Proposer shall prepare daily log reports, tallies, and monthly annual status summary reports as required by the City Representative.

5.14 Successful Proposer senior management and supervisors shall meet with City Representative(s) monthly to discuss current contract progress and performance. Management will set a time mutually agreeable to both parties.

5.15 Proposer shall submit list of equipment (including communications, vehicle/transportation, golf carts at various locations) that it intends to utilize in performing the services outlined herein.

5.16 Proposer shall submit a list of employees, listing their number of years of experience and submit a copy of their required license per Florida Statutes.

5.17 Proposer shall submit photo samples of its uniforms that meet or exceed the requirements outlined herein.

5.18 Proposer shall provide references of at least three clients within the last five years that detail successful completion of performing similar size and scope of security services and include: name of client, contact person with phone number & email address, detailed description of services provided as in number of officers and hours provided, and dates of service provided. By submitting a proposal, you authorize the City Representative to conduct reference checks as needed.

5.19 During the hours of coverage, the assigned guard shall be physically present at the designated site unless properly relieved by the Successful Proposer’s personnel. If an assigned guard fails to report or advises the Successful Proposer of an inability to report for duty, the Successful Proposer shall provide for a replacement guard within one hour. The replacement guard must be at the assigned post and ready to assume guard duties within two hours of the Successful Proposer becoming aware of the fact that an assigned guard has failed or can’t report to duty. Failure to provide the requisite coverage within the two-hour period may (at the sole discretion of the City Representative) result in the deduction of three times the regular rate for all time associated with the absence (per hour, per person, per shift). Additionally, the City Representative may deduct $300.00 in the event a guard is found asleep on duty by City Personnel. In such instances, the guard shall be relieved and promptly replaced by the Successful Proposer. The replacement guard shall be billed at the regular rate and shall not be considered an emergency. Any guard found sleeping on City of Tampa property while on duty shall be removed from account permanently. In the event it is discovered that this person is brought back the Proposer will not be reimbursed for the salary of the permanently barred guard. The Proposer will also be subject to a $300.00 penalty per occurrence.

5.20 When requested by the City Representative, the Successful Proposer shall provide emergency coverage, due to unforeseen circumstances (non-scheduled work) on short notice. Emergency coverage may be less than 4 hours of coverage, depending upon the need. During this time the emergency rate shall apply.

5.21 City Representative may change the service requirements at any time. Any change to service requirements shall be provided by the City Representative within 12 hours to allow for the Successful Proposer to be implemented.

5.22 GOLF CARTS

A minimum of 2 golf carts for the parking division and 1 golf cart for the solid waste division, and 2 golf carts for Parks and Recreation division shall be required at the start of the contract. Golf Carts must be logoed and equipped with green and white LED light bars. The golf carts must have room to escort passengers in and around the garages. They must be street legal and shall be driven primarily in and around the parking garages. Golf carts shall be used as mobile vehicles inside the garages for the officers on those assigned shifts. If a golf cart is taken out of service for more than 24 hours due to mechanical, maintenance, or other reason the City of Tampa must be notified and a estimated time frame for it’s return must be provided. The Proposer must provide a replacement golf cart within 24 hours of a cart that is not able to function. The Proposer must retain or have access to the services of a golf cart mechanic with the Tampa Bay area. The golf carts must have their regularly scheduled maintenance, and verification will be provided to City of Tampa representatives upon request. All golf carts in the fleet must be cleaned at a minimum every 14 days.

5.23 UNIFORMS

5.23.1 All supervisors shall be required to have the following styles of uniforms:

A. Short Sleeve button down uniform shirt with uniform slacks with rankings B. Long Sleeve button down uniform shirt with uniform slacks with rankings C. Polo Shift uniform with BDU style pants with rankings D. Traffic vest (All colors are to be approved by the City of Tampa)

5.23.2 All officers shall be required to have the following styles of uniforms:

A. Short Sleeve button down uniform shirt with uniform slacks B. Polo Shift uniform with BDU style pants C. Traffic vest (All colors are to be approved by the City of Tampa) All uniforms shall have a name tag, or the name always embroidered on the polo shirt. As well, all button-down shall be required to have the following: collar brass, badges, and a whistle chain with whistle. If any staff members are not in uniform the Proposer will be fined $300.00 and the City will not reimburse for the shift the staff member was not prepared to work.

5.24 DUTY BELTS

All supervisors and officers shall be required to always have a full duty belt while on duty. In addition, armed guards shall be required to carry the following:

A. Level two holster for firearms B. Pepper spray C. Taser (not a flashlight Taser) D. Handcuffs E. First Aid pouch (Gloves and CPR Mask) F. Additional magazines G. Belt keepers to secure the belt to the officer’s waist H. All officers must have uniformed belts and equipment Radios shall be supplied by the Parking Division. The radios shall be checked out and returned by each officer at the site they are assigned at the end of each shift. The Proposer will do a daily audit to assure that all radios are accounted for. If any radios come up missing due to Proposers negligence, they will be charged with the retail rate as determined by the City of Tampa Radio Repair Division for its replacement.

5.25 CELLPHONES AND EMAIL

The Successful Proposer shall be required to supply a smartphone to all the security supervisors to be able to respond to any needs 24/7. The phones must have email, text, and calling capabilities. All supervisors shall be required to have an active email address and shall be required to always monitor this email account.

6. COMPLIANCE

All security work shall be performed in a responsive thorough and professional manner in conformance with the accepted methods and practices and in strict compliance with all local and state codes, ordinances, laws, and policies.

Patrol Officers – This officer is assigned to Fort Brooke Garage (shifts vary) will be required to patrol all the garage areas to include ALL stairwells, elevators, entrance/exit ramps, offices, and all levels. All stairwells must be patrolled at a minimum 12 times every 24 hours.

A. If traffic volume is heavy, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage as needed by pulling tickets or directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

B. As part of the officers onboarding process, they are to be made aware of they are there to assist in garage operations. They will receive guidance on how to complete their task by City of Tampa personnel and are expected to participate as asked. Their duties will change routinely and they should have the expectation of change based on a variety of reasons.

C. Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles as needed or requested.

D. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

7.2 Citywide Overnight Mobile Patrol

Overnight Mobile Officer –This officer will arrive to the Fort Brooke Garage at 10:30 pm Sunday through Saturdays to patrol all the City of Tampa Parking locations. The primary responsibility of this officer is to check ALL the City of Tampa Garages and Lots for homeless individuals, trespassers, skateboarders, people sleeping in vehicles, vehicles being driven in an unsafe manner, and any other issue that may violate city ordinance or state statue. This officer will be required to stop at each location and walk ALL stairwells and elevators throughout the shift. They will also be required to complete any other duties as directed from a City of Tampa Parking Supervisor. This officer will be required to take a 30 min meal period during their shift as determined by the Officer based on call volume.

A. Note the mobile officers may be required (as needed) to assist as needed in Ybor on Fridays and Saturdays to assist with outbound as directed by the Ybor Shift Supervisor. Otherwise, they are required to patrol all the City of Tampa Parking properties downtown.

B. This officer’s main focus will be concentrated on patrolling the Pam Iorio, TCC, Poe and Fort Brooke Garage Stairwells/Elevators between 11:00 pm and 7:00 am to ensure any persons are not sleeping in the stairwells or elevators. While the officer is “Mobile” and has a vehicle they are expected to park the vehicle at each location and walk ALL staircases a minimum of 3 times per shift. This will be tracked by Proposer.

C. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

AM/PM Mobile Officers – These officers will report to Fort Brooke Garage at their assigned times and will pick up a radio and the Security cell phone. They will follow the same guidelines as the midnight officers, but they will not be required to complete the specific midnight shift tasks. They will be responsible for patrolling all the City of Tampa Parking locations during their shift. This officer will be required to take a 30 min meal period during their shift as determined by the Officer based on call volume.

7.3 Twiggs Garage: 901 E Twiggs Street

Patrol Officers – These officers will be required to report to Twiggs Garage at their assigned times Monday through Friday. The officer will meet with the Garage Supervisor and immediately check the garage levels for capacity. This officer will need to actively monitor the first and second level during the main inbound in the AM hours. Constant radio communication is required while working with the garage supervisor to determine if the garage has reached capacity. If the garage fills, the officer is to place Monthly Parking Only signs on the front and back entrances. The officer is then to post on the Twiggs entrance allowing monthlies and county vehicles to enter the garage. Stay in constant contact with the garage supervisor during this time. These officers will be required to take a 30 min meal period during their shift when traffic is slower.

A. Constant visibility is required at this location. After the garage is open and flowing, a presence on each floor and in the stairwells is important. Staircases will be monitored every 30 minutes unless otherwise directed to assist the Garage Supervisor in another area. This will be tracked by the Proposer.

B. Officers should also make rounds by the exits once traffic starts to backup so they can direct traffic as need on the ramp or the split on the second level.

C. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

D. If traffic volume is heavy, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage as needed by pulling tickets or directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

E. As part of the officers onboarding process, they are to be made aware of they are there to assist in garage operations. They will receive guidance on how to complete their task by City of Tampa personnel and are expected to participate as asked. Their duties will change routinely, and they should have the expectation of change based on a variety of factors that change.

F. Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles as needed or requested.

7.4 Centro Garage: 1500 E 5th Avenue

Patrol Officers – These officers will report to work at their assigned times seven days a week. These officers will be responsible for patrolling the garage including elevators, stairwells, and all levels within the garage. These officers will have access to a golf cart during their shifts for patrols. These officers will be required to cover both Palm Garage and Centro Garage when noted on the schedule. The evening Centro Ybor Officer is to make rounds in the three (3) Ybor Lots, Lot 3, Lot 5, and Lot 6. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the cashiers and the guests. These officers will also respond to any calls inside the garage and will follow any directive given by the Garage Supervisor on duty. This officer will be required to take a 30 min meal period as scheduled by their supervisor.

· In the event of high traffic volume, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage as needed by directing traffic and explaining how the pay stations and pay options work. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of their shifts if requested.

· Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

· When multiple officers are scheduled at this location, these officers are not to patrol the upper levels of the garage together. One is to always maintain a presence at each of the garage exits (lower floors) unless an emergency arises. If an officer needs back up the second officer can then respond with the other officer, otherwise they should not be patrolling together.

· One officer should be on foot patrol through the garage at all times.

· On Friday and Saturday night, the stairwells and elevator landings should be checked a minimum of every 30 minutes. This is be tracked by the Proposer and provided to the City upon request.

· The armed officer will be stationed with the cashier service representative and will partner with them if they need to move throughout the garage to perform their duties.

· Friday and Saturday and special events require a minimum of 4 officers on from 10 pm to 4 am. Two of those officers will be stationed at each entrance/exit area for the duration of their shift unless they are called away for an emergency by another officer.

· The Proposer will be responsible for providing a golf cart for the officer at this location. The golf cart will be used for patrol by the officer. If an issue was to arise at Palm Garage or a Surface lot or if directed by the or Ybor Shift Supervisor, the officer will drive the golf cart to those destinations to assist.

7.5 Palm Ave Garage: 2010 N 13th Street

Patrol Officer – This officer will report to work as scheduled. This officer will be responsible for patrolling the garage including elevators, stairwells, and all levels within the garage. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the guests. This officer will be responsible to patrol all areas within the entire garage. This officer will also respond to any calls inside the garage. This officer will be required to take a 30 min meal period during their shift.

· This officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage as needed or directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of the night, if requested.

· Officers are required to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

· On occasion, multiple officers are scheduled at this location, these officers are not to patrol the upper levels of the garage together. One is to always maintain a presence at the garage exits (lower floors) unless an emergency arises. If an officer needs back up the second officer can then respond with the other officer, otherwise they should not be patrolling together.

· One officer should always be on foot patrol through the garage.

· On Friday and Saturday night, the stairwells and elevator landings should be checked a minimum of every 30 minutes. This is be tracked by the Proposer.

7.6 William F. Poe Garage: 802 N Ashley Drive

Patrol Officer – This officer will be responsible for patrolling the garage including elevators, stairwells, and all levels within the garage. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the cashiers and the customers. This officer will be responsible to patrol all areas within the entire garage. This officer will also respond to any calls inside the garage. This officer will be required to take a 30 min meal period during their shift.

· This officer will need to assist customers at the pay stations and explain alternative payment options.

· The officer assigned here will also assist customers coming into the garage as needed by directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· Officers will need to check the exterior of the garage to include Gasparilla Plaza with the adjoining museums and the Straz Center.

· In the event of high traffic volume, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage as needed by directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of their shifts.

· Officers must always be courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

· One officer should be on foot patrol through the garage at all times unless instructed to provide some other service but the Parking Supervisor.

· The stairwells and elevator landings should be checked a minimum of every hour. This is be tracked by the Proposer.

· The Proposer will be responsible for providing a golf cart for the officer at this location. The golf cart will be used for patrol by the officer.

7.7 Tampa Convention Center (TCC) Garage: 141 E Brorein St, Tampa, FL 33602 – This officer will be assigned primarily during events. This officer will be responsible for patrolling the garage including stairwells, both levels within the garage, and the two surrounding surface lots by the garage entrance. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the cashiers and the customers. This officer will be responsible to patrol all areas within the entire garage. This officer will also respond to any calls inside the garage. This officer will be required to take a 30 min meal during their shift.

· This officer will also assist the cashiers and supervisors if needed in moving signs or traffic cones, or any other item required for the operations success.

· Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of the night if necessary.

· Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

· Mobile patrol officers will be required to check the interior of the parking garage along the exterior walls and staircases a minimum once every two 2 hours. The Proposer will track these intervals.

· This officer will need to assist customers at the pay stations. They will also assist customers coming into the garage as needed by directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

7.8 Pam Iorio Parking Garage: 301 E Channelside Drive

These officers will primarily be assigned during events. This officer will be responsible for patrolling the garage including stairwells, all levels within the garage, and all elevators. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the cashiers and the customers. This officer will also respond to any calls inside the garage. This officer will be required to take a 30 minute break during their shift.

· In the event of high traffic volume, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage by explaining how to pay, access their parking pass, or directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· They will also provide the best guest service in a stressful environment to our guests coming into the garage when required by directing them on how to find their pre-paid parking passes on their phones, by providing the steps the guest should use to retrieve the passes prior to them being scanned by a cashier.

· This officer will need to assist customers at the exit to allow for smoother flow of traffic.

· They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· Officers will be assigned to two entrances, one officer at each entrance. Once at the entrance they are to stay there for the duration of the shift and not switch sides unless directed by a City of Tampa Parking Supervisor.

· Officers will be required to give escorts to the cashiers and garage supervisors as needed.

· Officers need to be observant and always maintain constant radio communication.

· During pre-collection events the officer will be stationed with the cashiers collecting revenue at the garage entrance. The security guard should expect and be prepared for constant changes and be flexible enough to adapt to them. They will receive direction on how and what to do each event by the City of Tampa supervisory staff.

· The mobile patrol officer will check the stairwells routinely during their shift, throughout the 24 hour time period. This is be tracked by the Proposer and provided to City of Tampa parking supervisors as requested.

7.9 Whiting Street Garage: 400 Whiting Street

This Officer will be assigned for events only at this location. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

· The security guard should expect and be prepared for constant changes and be flexible enough to adapt to them. They will receive direction on how and what to do each event by the City of Tampa supervisory staff.

· The security guard must remain visible and in public view during the duration of the shift at this location.

· During high traffic volumes, the officer on duty will be expected to direct traffic.

· Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

· In the event of high traffic volume, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage by explaining how to pay or directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

· This officer will need to assist customers at the exit to allow for smoother flow of traffic.

· Officers will be required to give escorts to the cashiers and garage supervisors as needed or requested.

· Officers need to be always courteous and guest friendly. Officers also need to be observant and always maintain constant radio communication.

· The mobile patrol officer will check the stairwells routinely during their shift, throughout the 24 hour time period. This is be tracked by the Proposer.

7.10 Al Lopez Park: 4810 N Himes Avenue

These officers will be assigned primarily for Tampa Bay Buccaneers home games, but could also include large concerts, monster truck rallies or other events with large attendance at Raymond James Stadium. A maximum three officers will be required for each event; however we may have the option for less based on the expected attendance of the event. Start times will be 6 hours before a football game but may differ for another event. They will be scheduled a maximum of 2 hours after the start of the event.

Two officers will be assigned to the cashiers collecting revenue at the two entrances to the park. One entrance is on the north side of the park, and the second entrance is on the south side of the park. Officers will not have the option to leave the side of the cashier, while revenue is present, unless relieved by another armed officer. This includes breaks and restroom needs. Lunches will not be taken during this event. Lunches will be taken once the event is over and the revenue is properly secured. Officers will report directly to the park and meet with the Parking staff at the Hunt Center closest to Himes Ave. The officers will report to the Garage Supervisor working the game for the day. Garage Supervisors may direct officers to meet at another location and to bring signage, tents, and other necessities to the park. At the end of the shift, a designated officer will have to go with or follow a Garage Supervisor back to Fort Brooke to deposit the revenue collected.

All officers for this post will be required to wear a Proposer provided and City of Tampa approved uniform security traffic vest for the entire shift. There is no exception to this rule. This will be for visibility needs for the traffic, guests, and staff in and around the park.

*PLEASE NOTE AT ANY TIME OR LOCATION A CITY OF TAMPA SUPERVISOR WILL BE ALLOWED TO REASSIGN AN ARMED OFFICER TO BE MOVED TO OR USED AT ANOTHER LOCATION FOR ESCORTS AND/OR ANY OTHER DUTIES AS NEEDED BY THE CITY OF TAMPA SECURITY/OPERATIONS SUPERVISOR STAFF. THE SECURITY OFFICER HAS NO OPTION TO STAY WHERE THEY WERE ASSIGNED IF A CITY OF TAMPA SUPERVISOR DEEMS IT NESSCARY TO RELOCATE THEM.

7.11 PATROL DIRECTIVES

Traffic Vests for Centro/Palm Garage All Officers assigned to or working either Centro or Palm Garage will be mandated to always wear their assigned traffic vest from 10:00 PM until 4:00 AM on Thursdays, Fridays and Saturdays. Officers assigned to any other time periods will only need to wear their vest if they are actively directing traffic for these locations.

Traffic Vests for Twiggs Garage All officers assigned to or working at Twiggs St Garage will be required to wear their assigned traffic vests at all times while on duty for this location.

Traffic Vests for all other Parking locations All officers and supervisors will be required to always wear their assigned vest while pre-collection is taking place. As well, the officer will also be required to wear their assigned vest when directing outbound traffic at the conclusion of the pre-collection events, or anytime they are actively directing traffic.

Patrolling All officers are required to be actively patrolling any location they are assigned to during their entire shift. Unless they are assisting with the City personnel or directing traffic, they should not be in any one area longer than five to ten minutes unless otherwise directed. The only exception to this will be when city staff is pre collecting. See pre-collection section below. The officers are to be walking all stairwells, riding all elevators, walking all levels, and making sure they are visible to all the customers and staff of the location. They are to note and document any lights out, damage to city owned equipment or structures, and report any other issues they encounter. They are mandated to note this in their daily report and notify the on-duty garage supervisor or their immediate security supervisor. They must document in their report who they reported this to and when the notification was made.

Pre-Collection During pre-collection at any location, including Al Lopez, the assigned officer is to guard the collecting cashiers and is not to be patrolling unless otherwise directed. The officer should always be in direct visual distance of the cashiers and should not leave the cashier area unless an emergency arises. The officer is still to assist with directing traffic and walking the immediate area where pre-collection is taking place, as well they will assist the city staff with cones, signage, tents, or any other incidentals. The officer should also be prepared to accept any other directives given by provided by a Parking Supervisor.

Customer Service and Assistance All officers and supervisors are mandated to provide exceptional customer service to all the patrons at all locations and to the city staff. Officers are to assist with any backups with traffic at all entrances and exits when observed. They are to provide escorts and/or directions to any patron, and they are to always maintain a professional demeanor. Officers are required to always have their name tag visible and/or will provide their name if requested. Officers are required at all times to have the name of the security firm visible and not obstructed by anything. Any unruly customer or contact with an unruly customer must be documented and reported to their immediate supervisor. Officers are to be available to assist with all city staff members for any duties or assignments requested. Officers are to take ownership of their assigned locations.

Radio Traffic All officers are mandated to always carry and listen to a radio during their shifts. They are to always answer their radio and need to monitor all radio traffic for any issues that may arise. Dispatch is required to do a radio check once an hour and all officers are to provide acknowledgement. Officers are required to report their location if any incident occurs, or they are responding to. They are to maintain constant communication with the city staff and their immediate supervisor. All radio traffic will be always professional. Officers are required to sign on via the radio at the start of their shift and sign off the radio at the end of your shift.

· Anyone that is working in security for Parking that is approaching: homeless, trespassers, skateboarders, or anyone considered to be subject in an investigative matter will be required to come over the radio giving their name and location and state their status.

· Clearing a call. Officers that are checked out on a call will also need to come over the radio once they are done to give all clear signal. The supervisors will acknowledge the officer clearing and can stop responding to that location unless needed.

· Officer needs help. If any officer comes on the radio stating that they need assistance, everyone in security will need to find a way to that location until a supervisor directs otherwise.

7.12 The parking division has 9 parking garages and 31 parking lots. All locations are between downtown Tampa and the Ybor City area. One lot is located on Ben T. Davis beach off the Courtney Campbell Causeway. The City of Tampa reserves the right to add more locations, both in parking and in other divisions within the City of Tampa. The Proposer should be able to handle additional locations should the City increase in coverage areas.

7.13 The combined divisions require an estimated 6,800 hours per month. This will change based on the time of the year and events taking place within the City of Tampa. While the City of Tampa does have a minimum requirement for Security services, the Proposer should expect and be prepared to staff more than the minimum requirements. The City of Tampa hours will be based on events and the number that take place. Officers and supervisors shall be scheduled 24 hours a day and seven days a week including holidays and weekends. Routine coverage shall be between 4 to 12 hours’ duration per site, however, hours of coverage may vary depending on operational and security requirements of covered sites.

7.14 SUPERVISION

The following requirements shall commence at the start of the award:

7.14.1 One account manager (AM) to manage the account. This shall include scheduling, management of staff, meeting with a City of Tampa supervisor on a weekly basis, and any other duties assigned. This position shall not be a position that is assigned to guard duties. This position shall be required to be on site and working out of the Parking Office 40 plus hours per week. This person should be flexible enough to move their schedule around to review what is occurring throughout the account at different times of day and different shifts. The person assuming this role is expected to engage with the officers that report to him or her and provide an assessment of what they find in the field at the weekly meeting with City of Tampa supervisors.

7.14.2 Two site supervisors, One operation center supervisor, One field operation supervisor shall be assigned to the account.

7.14.3 Two shift supervisors will be assigned to patrol all parking locations and handle day to day operations in the field. Coverage shall vary each week based on event and operational needs. Shift supervisors shall only cover guard duties in emergency situations as a temporary coverage. Shift supervisors are not to be used to cover shifts for officers while in a supervisor capacity.

7.14.4 The account manager shall assign and supervise all personnel, ensure posts are filled as scheduled, and coordinate required reports. Proposer shall provide with their bid, the name of the account manager that will be assigned exclusively to this contract. The Account Manager must be available by telephone, email, or text contact at all times. The account manager must be on site at the Parking Division during regular business hours. During periods when the account manager is off-duty or otherwise absent, the Successful Proposer shall designate an alternate point of contact. In situations where the Account Manager is offsite for any reason during business hours, City of Tampa designated Supervisors must be notified in advance if planned or immediately if an emergency arises. It is required that a representative of the Successful Proposer be readily available 24 hours a day, 7 days a week and capable of prompt response to ensure satisfactory security coverage at all Parking Division sites.

7.14.5 In addition to an account manager, the Successful Proposer must provide on-duty site supervisors for each section of the operation. The site supervisors: (a) must be easily accessible when contacted by the City of Tampa personnel, (b) must be available to respond to the needs of any site; and (c) MAY NOT be assigned as a guard to cover a City facility or any other site during the time he/she is acting in the capacity of site supervisor.

7.15 VEHICLES

The Parking division requires three mid to full size vehicles (assigned to Parking only) at the start of the contract. These vehicles shall be used and available 24/7 for the supervisors and officers for mobile patrols. Vehicles shall be used for the following duties:

· Supervisors to patrol

· Collection of Parking revenues

· Officers on mobile patrol

· Any other duties as requested by the parking division Vehicles must be completely marked and logoed with the name of the Proposers firm. They also must have green and white light bar equipment installed for emergencies. Markings or logos must be permanently affixed. The supervisor vehicle must be marked as a supervisor vehicle, and the company name must be visible to the public so a citizen could identify the vehicle as belonging to security company. The mobile patrol vehicle shall also be marked as mobile patrol unit. The collections vehicle must be fully marked and have light bar equipment but should only be marked as a mobile patrol unit.

Mobile patrol units shall be used seven days a week on the overnight shift from 10:00 pm – 7:00 am to patrol all the Parking Division locations. Mobile patrol units shall also be scheduled for AM and PM shifts as needed on a weekly basis at the division’s request. If a vehicle is damaged or requiring repairs or for any other reason it would not be in use for more than 24 hours City of Tampa designated supervisors must be notified with an estimated time of return to service. If a vehicle is out of service for more than three consecutive days it will be up to the Proposer to provide a replacement.

7.16 Each security guard is to arrive at the job site in sufficient time to start the shift at the scheduled time. Upon reporting for duty, the security guard shall report to the Parking Division’s site supervisory personnel or properly relieve the prior shift guard as appropriate. The security guard is not to leave the job site during the shift unless properly relieved and prior notification is made to the local site.

7.17 Proposer must have means to track when and where staff are clocking in. If the time clock is app based it must come with a GPS tracking software to pin the location of the timestamps. Officers clocking in and out at any place they are not assigned to will be removed from the City of Tampa account. All guards shall report to the supervisors or designated representative: when reporting on post, and when departing post for any reason, including end of shift. The Successful Proposer is responsible for ensuring guards arrive on time and remain on their assigned posts throughout their shifts. The supervisors shall report any late, absent, or early departing guards to the account manager. Failure of the supervisor to report late, absent, or early departing guards shall result in a $300.00 penalty imposed to the Proposer.

7.18 The security guard must be properly relieved by the next shift, or Parking Division’s site supervisory personnel, before leaving the site. Each assigned guard must report for duty in a full uniform, as required by Chapter 493 of the Florida Statutes, which is to be provided by the Successful Proposer, at no additional expense to the City. The uniform must be neat and clean, and worn during the entire shift. All security requirements directed by the site supervisor at the specific site, such as access control, making rounds, security checks, securing doors, gates, similar requirements, and operating security time clocks when required, will be followed. As well, guards will assist with traffic control, assist customers at the parking machines, give directions, revenue collection/escorts from locations, write fee due notices, and will assist with access control in and out of the facilities, and any other duties assigned by the supervisor or division. Any required logs shall be maintained, and reports prepared as required.