Citywide_Armed_Security_Guard_Services_(Addendum_#4_Revision).pdf

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City of Tampa

REQUEST FOR PROPOSALS (RFP) FOR

Citywide Armed Security Guard Services

25-P-00204

Mobility

Lewina Woodard, Procurement Specialist

2555 E. Hanna Ave

Tampa, FL 33610

Phone: (813) 274-8354

Table Of Contents

1. NOTICE

2. SCOPE OF SERVICES

3. GENERAL CONDITIONS

4. INSURANCE REQUIREMENTS

5. CONTENT OF PROPOSALS

6. EVALUATION

7. PROPOSER’S QUESTIONNAIRE, FORMS, AND ACKNOWLEDGEMENTS

8. ATTACHMENTS & EXHIBITS

Attachments:

A - Form MBD-30 Payments

B - Form MBD-40 Letter of Intent

C - Form MBD-70 Procurement Guidelines

D - EBO-Form-71-for-RFQ-Evaluation-Points-V2

E - ADA Requirements

F - RFP Minimumal Security Scdedule_

G - Addresses for security

H - Citywide Parking Armed Security RFP Cost Breakdown

I - AFFIDAVIT OF COMPLIANCE

1. NOTICE

1.1. REQUEST FOR PROPOSALS

Sealed proposals for Citywide Armed Security Guard Services, RFP # 25-P-00204 will be received by the Director of Purchasing, City of Tampa, until Wednesday, June 11, 2025; then to be opened.

In accordance with the Americans with Disabilities Act (“ADA”) and Section 286.26, Florida Statutes, persons with disabilities needing a reasonable accommodation to participate in these public hearings or meetings should contact the City of Tampa’s ADA Coordinator at least 48 hours prior to the proceeding. The ADA Coordinator may be contacted by phone at 813-274-3964, email at

TampaADA@tampagov.net, or by submitting an ADA - Accommodations Request online form available at https://tampagov.net/ADARequest. Please note that the City of Tampa may not be able to accommodate any request received less than 48 hours before the scheduled hearing or meeting.

Attached are important instructions and specifications regarding responses to this Request for Proposals. Failure to follow these instructions may result in Proposer’s disqualification.

Questions regarding Vendor Registration, accessing RFP documents or submission assistance within the OpenGov eProcurement Portal shall be directed to procurement-support@opengov.com. Reference RFP # and name in email subject line. Questions pertaining to the

RFP document/specifications will be accepted up to ten days prior to the scheduled opening date and time and shall be submitted within the OpenGov Portal. Per the City of Tampa’s Communication Policy during any solicitation period including any protest and/or appeal, there should be no contact with City officials or employees, other than Lewina Woodard (lewina.woodard@tampagov.net) permitted from any Proposer. Such communication shall result in an automatic disqualification for selection in the pending solicitation and any subsequent City solicitations for a period of six (6) months, no matter the outcome of the solicitation or any protest and/or appeal.

Proposals shall be accepted no later than the time and date specified above. The RFP Opening shall be thereafter and published on the

OpenGov portal. All proposals received after the due date and time shall be rejected. Offers by mail, hand delivery or express mail, telephone, email or transmitted by facsimile (FAX) machine are not acceptable. All submittals are uploaded electronically into the OpenGov eProcurement Portal. No file shall have a special character. No proposal may be withdrawn or modified after the time fixed for the opening of proposals.

Electronic submittals shall be performed in the OpenGov Portal via link https://procurement.opengov.com/portal/cityoftampa. To ensure that an electronic submittal is received by the opening date and time, it is recommended that the Proposer submit their documents with adequate time allowed prior to the deadline. Proposer shall receive an email confirmation of their proposal submittal after clicking on the "Submit" button in the portal. The Proposer shall be responsible for confirming that their submittal is received by the deadline. Any submittal received after the closing date and time will not be considered.

1.2. PRE-PROPOSAL CONFERENCE

A PRE-PROPOSAL CONFERENCE will be held at 10:00 am,Monday, May 12, 2025, at Fort Brooke Garage 3rd floor

Conference Room, 107 N Franklin St, Tampa, FL 33602 to discuss the above referenced subject.

BRING A COPY OF THIS RFP TO THE MEETING.

City of Tampa buildings are controlled access buildings, and all visitors are required to obtain a Visitor's Pass prior to entering.

1.3. INSTRUCTIONS

City of Tampa solicitations are issued electronically via the OpenGov eProcurement Portal. Obtaining solicitations through the portal will ensure that proposers will have the following capabilities: receipt of solicitation documents electronically, track the status of solicitation award activity, receive addenda, receive the results of solicitation awards and view plans and blueprints online electronically. Proposers who obtain specifications and plans from sources other than OpenGov are cautioned that the solicitation packages may be incomplete.

The City will not accept incomplete proposals. Contact OpenGov at procurement-support@opengov.com for more information.

The City is not responsible for errors and omissions occurring in the transmission or downloading of any solicitation documents, plans, or specifications from the OpenGov eProcurement Portal. OpenGov has no affiliation with the City of Tampa other than as a service that facilitates communication and solicitation submittals between the City and its proposers. OpenGov is an independent entity and is not an agent or representative of the City. Communications to OpenGov does not constitute communications to the City. Contact OpenGov at procurement-support@opengov.com for more information.

mailto:TampaADA@tampagov.net https://tampagov.net/ADARequest mailto:procurement-support@opengov.com https://procurement.opengov.com/portal/cityoftampa https://procurement.opengov.com/portal/cityoftampa https://procurement.opengov.com/portal/cityoftampa mailto:procurement-support@opengov.com

Proposers discovering any ambiguity, conflict, discrepancy, omission, or other error in this RFP, shall immediately notify the City of such error in writing and request modification or clarification of the RFP within the OpenGov eProcurement Portal. Modifications will be made by issuing an addendum and will be given by written notice to all prospective Proposers who received an original RFP from OpenGov

(those who are on the Plan Holders List). Addenda will be posted and disseminated by OpenGov at least five days prior to this RFP opening date. The Proposer is responsible for clarifying any ambiguity, conflict, discrepancy, omission, or other error in the RFP prior to submitting the offer or it shall be deemed waived.

Tabulations (results) will be posted in the OpenGov eProcurement Portal and made available to proposers after the scheduled public opening of the sealed proposals.

The Proposer shall comply with the applicable requirements of Federal and state laws, all Codes and Ordinances of the City of Tampa as amended from time to time and any applicable professional regulations.

The Proposer is expected to carefully examine the entire solicitation package, including but not limited to all the provisions, terms, and conditions. Failure to do so will be at the Proposer’s risk.

2. SCOPE OF SERVICES

2.1. INTRODUCTION/SUMMARY

The City of Tampa is seeking proposals from licensed security guard service companies to provide trained, uniformed armed/unarmed security guards/officers. The Successful Proposer shall provide the mandatory number of security guards, security equipment, security supplies as well corporate and site supervision at various sites managed by the City of Tampa.

Timeline:

Release Project Date: April 14, 2025

Pre-Proposal Conference (Mandatory): May 12, 2025, 10:00am

Fort Brooke Garage 3rd floor Conference Room, 107

N Franklin St, Tampa, FL 33602

Question Submission Deadline: June 2, 2025, 1:00pm

Response Submission Deadline: June 11, 2025, 1:00pm

2.2. BACKGROUND

The City of Tampa oversees several properties in various Departments of the City that require exceptionally trained security officers. Currently, the Departments are the Parking Division, Wastewater Department, and

Parks and Recreation Department. There are no plans at this time to add additional Departments, but the

Successful Proposer shall be able to expand and grow if the City’s requirements change over time.

2.3. SCOPE OF WORK

The City of Tampa is seeking proposals from licensed security guard service companies to provide trained, uniformed armed/unarmed security guard. The Successful Proposer’s work hereunder shall be monitored by various City personnel at multiple locations and shall be liable for loss or damage to City property when the loss or damage is determined by the City Representative to have been caused by

Successful Proposer’s negligence. The Successful Proposer should also provide all supervision, administrative, materials, supplies, equipment, and technical support to assure the effective completion of all security services described herein. The RFP is intended to solicit proposals from qualified security guard service companies capable of meeting the City of Tampa security needs at its various facilities. The Successful Proposer must have significant expertise in the areas necessary to meet the needs and requirements set forth in this RFP, including the capability of providing security to assure the safety and well being of event attendees, and the ability to offer innovative security solutions.

The City shall have the right to review and interview all security guards designated by the Successful Proposer. The City will notify the

Successful Proposer of approved personnel prior to actual placement on site. The Successful Proposer must provide details on how and what sources they utilize to secure staff.

The Successful Proposer shall provide additional security guards, if required by the City. The City Representative shall provide the

Successful Proposer a seventy-two hour notice to request additional security guards. These additional guards shall be subject to all the requirements of security guards detailed in this proposal. There maybe some instances where less time is given as notice due to an emergency.

All costs associated with the security guards uniforms, including but not limited to, rental, purchase, laundering, repair, replacements of garments and supplies, etc., shall be the responsibility of the Successful Proposer.

The Successful Proposer is responsible for ensuring all security personnel are properly trained in security procedures. The Successful

Proposer is also responsible for providing necessary orientation and instructions concerning specific security duties or requirements for each site covered. Armed guards shall be trained on CPR, First Aid, and the use of a portable AED. As needed per location, baton training, handcuff training, pepper spray training, firearm training, de-escalating training, should be part of an ongoing training program. Successful Proposer should provide an initial and continuing training schedule. All costs associated with training shall be the responsibility of the Successful Proposer.

The Successful Proposer shall be responsible for providing annual training to all guards who are assigned to work on this contract.

Training should include: customer service training, how to handle difficult individuals, robbery training, and high threat situation training. All guards should be trained in handcuffing and know the Florida Statutes for detainment.

The Successful Proposer must provide a twelve month overview of how this training is administered to staff and notify City of Tampa representatives about the completion of training by each guard as they maneuver through each level.

It is the Successful Proposer’s responsibility to ensure that all guard54tf gf's security licenses are up to date and not expired.

The on-site manager, supervisors and armed guards will be trained in crowd management skills in fulfillment of the National Fire

Protection Association (NFPA) standards.

The Successful Proposer shall provide as requested, consulting and expert analysis on security related programs, theft prevention procedures, emergency systems procedures and any other concerns that may arise.

The Successful Proposer shall prepare daily log reports, tallies, and monthly annual status summary reports as required by the City

Representative.

The Successful Proposer's senior management and supervisors shall meet with City Representative(s) monthly to discuss current contract progress and performance. Management will set a time mutually agreeable to both parties.

The Successful Proposer shall submit a list of equipment (including communications, vehicle/transportation, golf carts at various locations) that it intends to utilize in performing the services outlined herein.

The Successful Proposer shall submit a list of employees, listing their number of years of experience and submit a copy of their required license per Florida Statutes.

The Successful Proposer shall submit photo samples of its uniforms that meet or exceed the requirements outlined herein.

During the hours of coverage, the assigned guard shall be physically present at the designated site unless properly relieved by the

Successful Proposer’s personnel. If an assigned guard fails to report or advises the Successful Proposer of an inability to report for duty, the Successful Proposer shall provide for a replacement guard within one hour. The replacement guard must be at the assigned post and ready to assume duties within two hours of the Successful Proposer becoming aware of the fact that an assigned guard has failed or can’t report to duty. Failure to provide the required coverage within the two-hour period may (at the sole discretion of the City

Representative) result in the deduction of three times the regular rate for all time associated with the absence (per hour, per person, per shift). Additionally, the City Representative may deduct $300.00 in the event a guard is found asleep on duty by City Personnel. In such instances, the guard shall be relieved and promptly replaced by the Successful Proposer. The replacement guard shall be billed at the regular rate and shall not be considered an emergency. Any guard found sleeping on City of Tampa property while on duty shall be removed from account permanently. In the event it is discovered that this person is brought back the Successful Proposer will not be reimbursed for the salary of the permanently barred guard. The Successful Proposer will also be subject to a $300.00 penalty per occurrence.

When requested by the City Representative, the Successful Proposer shall provide emergency coverage, due to unforeseen circumstances (non-scheduled work) on short notice. Emergency coverage may be less than four hours of coverage, depending upon the need. During this time the emergency rate shall apply.

City Representative may change the service requirements at any time. Any change to service requirements shall be provided by the

City Representative within 12 hours to allow for the Successful Proposer to be implemented.

GOLF CARTS - A minimum of two golf carts for the Parking Division and one golf cart for the Solid Waste Department, and two golf carts for Parks and Recreation Division shall be required at the start of the contract. Golf Carts must be logged and equipped with green and white LED light bars. The golf carts must have room to escort passengers in and around the garages. The golf carts must be street legal and shall be driven primarily in and around the parking garages. Golf carts shall be used as mobile vehicles inside the garages for the guardrs on those assigned shifts. If a golf cart is taken out of service for more than 24 hours due to mechanical, maintenance, or other reason the City of Tampa must be notified and a estimated time frame for it’s return must be provided. The

Successful Proposer must provide a replacement golf cart within twenty-four hours of a cart that is not able to function. The

Successful Proposer must retain or have access to the services of a golf cart mechanic with the Tampa Bay area. The golf carts must have their regularly scheduled maintenance, and verification will be provided to City of Tampa representatives upon request. All golf carts in the fleet must be cleaned at a minimum every fourteen days.

UNIFORMS - All supervisors shall be required to have the following styles of uniforms:

1. Short Sleeve button down uniform shirt with uniform slacks with rankings

2. Long Sleeve button down uniform shirt with uniform slacks with rankings

3. Polo Shirt uniform with BDU style pants with rankings

4. Traffic vest

(All colors are to be approved by the City of Tampa)

All guards shall be required to have the following styles of uniforms:

1. Short Sleeve button down uniform shirt with uniform slacks

2. Polo Shirt uniform with BDU style pants

3. Traffic vest

(All colors are to be approved by the City of Tampa)

All uniforms shall have a name tag, or the name always embroidered on the polo. All button-down shirts shall be required to have the following: collar brass, badges, and a whistle chain with whistle. If any staff members are not in uniform the Successful Proposer will be fined $300.00 and the City will not reimburse for the shift the staff member was not prepared to work.

DUTY BELTS - All supervisors and guards shall be required to always have a full duty belt while on duty. In addition, armed guards shall be required to carry the following:

1. Level two holster for firearms

2. Pepper spray

3. Taser (not a flashlight Taser)

4. Handcuffs

5. First Aid pouch (Gloves and CPR Mask)

6. Additional magazines

7. Belt keepers to secure the belt to the guard’s waist

8. All guards must have uniformed belts and equipment

Radios shall be supplied by the Parking Division. The radios shall be checked out and returned by each guard at the site they are assigned at the end of each shift. The Successful Proposer will do a daily audit to assure that all radios are accounted for. If any radios come up missing due to Successful Proposer negligence, the Successful Proposer will be charged with the retail rate as determined by the City of Tampa Radio Repair Division for its replacement.

CELLPHONES AND EMAIL - The Successful Proposer shall be required to supply a smartphone to all the security supervisors to be able to respond to any needs 24/7. The phones must have email, text, and calling capabilities. All supervisors shall be required to have an active email address and shall be required to always monitor this email account.

COMPLIANCE - All security work shall be performed in a responsive thorough and professional manner in conformance with the accepted methods and practices and in strict compliance with all local and state codes, ordinances, laws, and policies.

*PLEASE NOTE AT ANY TIME OR LOCATION A CITY OF TAMPA SUPERVISOR WILL BE ALLOWED TO REASSIGN AN

ARMED GUARD TO BE MOVED TO OR USED AT ANOTHER LOCATION FOR ESCORTS AND/OR ANY OTHER DUTIES AS

NEEDED BY THE CITY OF TAMPA SECURITY/OPERATIONS SUPERVISOR STAFF. THE SECURITY OFFICER HAS NO

OPTION TO STAY WHERE THEY WERE ASSIGNED IF A CITY OF TAMPA SUPERVISOR DEEMS IT NECESSARY TO

RELOCATE THEM.

PATROL DIRECTIVES

Traffic Vests for Centro/Palm Garage

All guards assigned to or working either Centro or Palm Garage will be mandated to always wear their assigned traffic vest from 10:00

PM until 4:00 AM on Thursdays, Fridays and Saturdays. Guards assigned to any other time periods will only need to wear their vest if they are actively directing traffic for these locations.

Traffic Vests for Twiggs Garage

All guards assigned to or working at Twiggs St Garage will be required to wear their assigned traffic vests at all times while on duty for this location.

Traffic Vests for all other Parking locations

All guards and supervisors will be required to always wear their assigned vest while pre-collection is taking place, when directing outbound traffic at the conclusion of the pre-collection events, or anytime they are actively directing traffic.

Patrolling

All gurads are required to be actively patrolling any location they are assigned to during their entire shift. Unless they are assisting with the City personnel or directing traffic, The guard should not be in any one area longer than five to ten minutes unless otherwise directed. The only exception to this will be when City staff is pre-collecting (see pre-collection section below). The guards are to be walking all stairwells, riding all elevators, walking all levels, and making sure they are visible to all the customers and staff of the location. They are to note and document any lights out, damage to City owned equipment or structures, and report any other issues they encounter. They are mandated to note this in their daily report and notify the on-duty garage supervisor or their immediate security supervisor. They must document in their report who they reported this to and when the notification was made.

Pre-Collection

During pre-collection at any location, including Al Lopez, the assigned guard is to guard the collecting cashiers and is not to be patrolling unless otherwise directed. The guard should always be in direct visual distance of the cashiers and should not leave the cashier area unless an emergency arises. The guard is still to assist with directing traffic and walking the immediate area where pre-collection is taking place, and assist the City staff with cones, signage, tents, or any other incidentals. The guard should also be prepared to accept any other directives given by provided by a Parking Supervisor.

Customer Service and Assistance

All guards and supervisors are mandated to provide exceptional customer service to all the patrons at all locations and to the City staff.

Guards are to assist with any backups with traffic at all entrances and exits when observed. They are to provide escorts and/or directions to any patron, and they are to always maintain a professional demeanor. Guards are required to always have their name tag visible and/or will provide their name if requested. Guards are required at all times to have the name of the security firm visible and not obstructed by anything. Any unruly customer or contact with an unruly customer must be documented and reported to their immediate supervisor. Guards are to be available to assist with all City staff members for any duties or assignments requested. Guards are to take ownership of their assigned locations.

Radio Traffic

All guards are mandated to always carry and listen to a radio during their shifts. Guards are to always answer their radio and need to monitor all radio traffic for any issues that may arise. Dispatch is required to do a radio check once an hour and all guards are to provide acknowledgement. Guards are required to report their location if any incident occurs, or responding to. Guards are to maintain constant communication with the City staff and their immediate supervisor. All radio traffic will be always professional. Guards are required to sign on via the radio at the start of their shift and sign off the radio at the end of shift.

• Anyone working in security for Parking Division that is approaching: homeless, trespassers, skateboarders, or anyone considered to be subject in an investigative matter will be required to come over the radio giving their name and location and state their status.

• Clearing a call: Guards that are checked out on a call will also need to come over the radio once they are done to give all clear signal. The supervisors will acknowledge the officer clearing and can stop responding to that location unless needed.

• Guard needs help: If any guard comes on the radio stating that they need assistance, everyone in security will need to find a way to that location until a supervisor directs otherwise.

The Parking Division has nine parking garages and 31 parking lots. All locations are between downtown Tampa and the Ybor City area.

One lot is located on Ben T. Davis Beach off the Courtney Campbell Causeway. The City of Tampa reserves the right to add more locations, both in Parking Division and in other locations within the City of Tampa. The Successful Proposer should be able to handle additional locations should the City increase in coverage areas.

The combined divisions require an estimated 6800 hours per month. This will change based on the time of the year and events taking place within the City of Tampa. While the City of Tampa does have a minimum requirement for security services, the Successful

Proposer should expect and be prepared to staff more than the minimum requirements. The City of Tampa hours will be based on events and the number that take place. Guards and supervisors shall be scheduled 24 hours a day and seven days a week including holidays and weekends. Routine coverage shall be between four to twelve hours’ duration per site, however, hours of coverage may vary depending on operational and security requirements of covered sites.

SUPERVISION - The following requirements shall commence at the start of the award:

One Account Manager to manage the account. This shall include scheduling, management of staff, meeting with a City of Tampa supervisor on a weekly basis, and any other duties assigned. This position shall not be a position that is assigned to guard duties. This position shall be required to be on site and working out of the Parking Office forty plus hours per week. The Account Manager should be flexible enough to move their schedule around to review what is occurring throughout the account at different times of day and different shifts. The Account Manager's role is to engage with the guards reporting to him or her and provide an assessment of what they find in the field at the weekly meeting with City of Tampa supervisors.

Two site supervisors, one operation center supervisor, one field operation supervisor shall be assigned to the account.

Two shift supervisors will be assigned to patrol all parking locations and handle day to day operations in the field. Coverage shall vary each week based on event and operational needs. Shift supervisors shall only cover guard duties in an emergency situations as a temporary coverage. Shift supervisors are not to be used to cover shifts for guards while in a supervisor capacity.

The Account Manager shall assign and supervise all personnel, ensure posts are filled as scheduled, and coordinate required reports.

The Successful Proposer shall provide with their bid, the name of the Account Manager that will be assigned exclusively to this contract. The Account Manager must be available by telephone, email, or text contact at all times. The Account Manager must be on site at the Parking Division during regular business hours. During periods when the Account Manager is off-duty or otherwise absent, the Successful Proposer shall designate an alternate point of contact. In situations where the Account Manager is offsite for any reason during business hours, City of Tampa designated supervisors must be notified in advance if planned or immediately if an emergency arises. It is required that a representative of the Successful Proposer be readily available twenty-four hours a day, seven days a week and capable of prompt response to ensure satisfactory security coverage at all Parking Division sites.

In addition to an Account Manager, the Successful Proposer must provide on-duty site supervisors for each section of the operation.

The site supervisors: (a) must be easily accessible when contacted by the City of Tampa personnel, (b) must be available to respond to the needs of any site; and (c) MAY NOT be assigned as an guard to cover a City facility or any other site during the time he/she is acting in the capacity of site supervisor.

VEHICLES - The Parking division requires three mid to full size vehicles (assigned to Parking only) at the start of the contract. These vehicles shall be used and available 24/7 for the supervisors and guards for mobile patrols. Vehicles shall be used for the following duties:

• Supervisors to patrol

• Collection of Parking revenues

• Guards on mobile patrol

• Any other duties as requested by the parking division

The vehicles must be completely marked and logoed with the name of the Successful Proposer firm. The vehicles must also have green and white light bar equipment installed for emergencies. Markings or logos must be permanently affixed. The supervisor vehicle must be marked as a supervisor vehicle, and the company name must be visible to the public so a citizen could identify the vehicle as belonging to security company. The mobile patrol vehicle shall also be marked as mobile patrol unit. The collections vehicle must be fully marked and have light bar equipment but should only be marked as a mobile patrol unit.

Mobile patrol units shall be used seven days a week on the overnight shift from 10:00 pm – 7:00 am to patrol all the Parking Division locations. Mobile patrol units shall also be scheduled for AM and PM shifts as needed on a weekly basis at the division’s request. If a vehicle is damaged or requiring repairs or for any other reason it would not be in use for more than twenty-four hours City of Tampa designated supervisors must be notified with an estimated time of return to service. If a vehicle is out of service for more than three consecutive days it will be up to the Proposer to provide a replacement.

Each security guard is to arrive at the job site in sufficient time to start the shift at the scheduled time. Upon reporting for duty, the security guard shall report to the Parking Division’s site supervisory personnel or properly relieve the prior shift guard as appropriate.

The security officer is not to leave the job site during the shift unless properly relieved and prior notification is made to the local site.

Successful Proposer must have means to track when and where staff are clocking in. If the time clock is app based it must come with a GPS tracking software to pin the location of the timestamps. Guards clocking in and out at any place they are not assigned to will be removed from the City of Tampa account. All guards shall report to the supervisors or designated representative: when reporting on post, and when departing post for any reason, including end of shift. The Successful Proposer is responsible for ensuring guards arrive on time and remain on their assigned posts throughout their shifts. The supervisors shall report any late, absent, or early departing guards to the Account Manager. Failure of the supervisor to report late, absent, or early departing guards shall result in a $300.00 penalty imposed to the Successful Proposer.

The security guard must be properly relieved by the next shift, or Parking Division’s site supervisory personnel, before leaving the site.

Each assigned guard must report for duty in a full uniform, as required by Chapter 493 of the Florida Statutes, which is to be provided by the Successful Proposer, at no additional expense to the City. The uniform must be neat and clean, and worn during the entire shift.

All security requirements directed by the site supervisor at the specific site, such as access control, making rounds, security checks, securing doors, gates, similar requirements, and operating security time clocks when required, will be followed to include assist with traffic control, assist customers at the parking machines, give directions, revenue collection/escorts from locations, write fee due notices, and assist with access control in and out of the facilities, and any other duties assigned by the supervisor or division. Any required logs shall be maintained, and reports prepared as required. If the Successful Proposer is responsible for covering a shift and the person scheduled to work is unable to report for duty, it is the Successful Proposer’s responsibility to provide a replacement for the shift and not allow City of Tampa to be without coverage.

As part of measuring the Successful Proposer’s performance, they shall be required to participate in the Department’s Customer

Satisfaction Survey Program. The goal of the survey program is to collect data from sites receiving guard services to measure performance. Within thirty days from the issuance of the Notice to Proceed, the City’s Project Manager and the Successful Proposer shall meet to develop a customer survey. Upon development of the survey, it shall be provided to all sites receiving guard service. The goal of the survey is to:

1. Provide feedback on customer satisfaction.

2. Measure performance; and,

3. Provide a method for the reporting and reviewing of performance through quarterly program review meetings. Program review meetings will be scheduled by the Project Manager, with the City Representative, on a quarterly basis.

Successful Proposer’s performance at each site shall be monitored by the account manager, who shall submit a quarterly report to the

City’s Project Manager. Quarterly reports shall include, at a minimum, information provided from the Customer Satisfaction Surveys.

Quarterly reports shall also include an overall assessment of the performance of guard personnel in the following areas: dependability, alertness, effort, appearance, following directions, and security task effectiveness. Additionally, the Quarterly Report should identify any areas in need of improvement along with the Successful Proposer’s plan to implement such improvements.

SPECIAL EVENT PROVISION - The Parking Division works many special events all year long and with the unknown number of events taking place, the need for additional guards will fluctuate. Within these special events are going to be special needs that will need to be filled by the Successful Proposer. Below are some of the special needs that shall need to be filled:

1. The Parking Division shall attempt to give at least five business days’ notice for additional guards that are needed for events outside of the assigned personnel. This shall include events such as the Gasparilla Day Parade, Distance Classic Runs, and other large events. Because of the size of these events, the division may need to request as many as fifteen additional guards to work eight to twelve hour shifts for coverage. These guards will not be included in the personnel figures listed above.

These guards shall be at the hourly rate suggested by the Successful Proposer. While rare, the City of Tampa has been notified of events within twenty-four hours of the start time. The successful Proposer should have adequate staff to handle such a request.

4. Due to the sensitivity of certain matters and protection of high-level officials, the Awardee may be asked to cover plain clothes personnel for certain duties. This shall include events with the Mayor or other elected officials, covering Parking Division court, or any other duties assigned. This shall require a suit or sports coat uniform.

Emergency Response Guards. In the event of an emergency or natural disaster the Successful Proposer shall need to supply emergency response guards for any posts or duties as assigned by the division. These ofguards shall be billed at the Emergency rates provided. The City Representative shall provide twenty-four hours’ notice on these types of requests.

PARKING AND OFFICE SPACE - All Successful Proposer staff that is assigned to the Parking Division shall be allowed to park at their assigned facility and their parking shall be validated for the day. Validated parking shall only be for those guards on duty and does not include off duty parking. Any staff member found using parking while not assigned to a shift for the City of Tampa or without prior authorization by a City of Tampa Supervisor will have their parking rights revoked immediately.

The Account Manager and the site supervisors shall be provided office workspace to allow them to conduct administrative duties and complete the division security schedules for the duration of the award.

2.4. GOAL

The City of Tampa Parking Division seeks to implement a new Security Management and Guard Services for our facilities to include all

City of Tampa owned and operated public parking garages, surface lots, Waste Water properties, and The Riverwalk for Parks and

Recreation. The Successful Proposer should include the ability to expand Security Services as needed. The services will include locations with a set schedule and locations where it will fluctuate based on events, activities, and other factors.

2.5. OBJECTIVES

The City’s objective is to procure a vendor to implement Security Management Services for that will result in an efficient and reliable

Security program. The Successful Proposer shall demonstrate the ability to provide a turnkey solution to the City that will allow for the continued improvement of Security Services.

2.6. Objective - Fort Brooke Garage: 107 N Franklin Street

Patrol Officers – This officer is assigned to Fort Brooke Garage (shifts vary) will be required to patrol all the garage areas to include ALL stairwells, elevators, entrance/exit ramps, offices, and all levels. All stairwells must be patrolled at a minimum twelve times every twenty-four hours.

1. If traffic volume is heavy, this officer will need to assist customers at the exit to allow for smoother flow of traffic. They will also assist customers coming into the garage as needed by pulling tickets or directing traffic. They will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

2. As part of the officers onboarding process, they are to be made aware of they are there to assist in garage operations. They will receive guidance on how to complete their task by City of Tampa personnel and are expected to participate as asked. Their duties will change routinely and they should have the expectation of change based on a variety of reasons.

3. Officers will be required to give escorts to the cashiers and garage supervisors to their vehicles as needed or requested.

4. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

2.7. Objective - Citywide Overnight Mobile Patrol

Overnight Mobile Officer –This officer will arrive to the Fort Brooke Garage at 10:30 pm Sunday through Saturdays to patrol all the

City of Tampa Parking locations. The primary responsibility of this officer is to check ALL the City of Tampa Garages and Lots for homeless individuals, trespassers, skateboarders, people sleeping in vehicles, vehicles being driven in an unsafe manner, and any other issue that may violate city ordinance or state statue. This officer will be required to stop at each location and walk ALL stairwells and elevators throughout the shift. This officer will also be required to complete any other duties as directed from a City of Tampa Parking

Supervisor. This officer will be required to take a 30 min meal period during their shift as determined by the Officer based on call volume.

1. Note the mobile officers may be required (as needed) to assist as needed in Ybor on Fridays and Saturdays to assist with outbound as directed by the Ybor Shift Supervisor. Otherwise, they are required to patrol all the City of Tampa Parking properties downtown.

2. This officer’s main focus will be concentrated on patrolling the Pam Iorio, TCC, Poe and Fort Brooke Garage

Stairwells/Elevators between 11:00 pm and 7:00 am to ensure any persons are not sleeping in the stairwells or elevators. While the officer is “Mobile” and has a vehicle they are expected to park the vehicle at each location and walk ALL staircases a minimum of three times per shift. This will be tracked by Proposer.

3. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

AM/PM Mobile Officers – These officers will report to Fort Brooke Garage at their assigned times and will pick up a radio and the

Security cell phone. They will follow the same guidelines as the midnight officers, but they will not be required to complete the specific midnight shift tasks. They will be responsible for patrolling all the City of Tampa Parking locations during their shift. This officer will be required to take a thirty minutes meal period during their shift as determined by the Officer based on call volume.

2.8. Objective - Twiggs Garage: 901 E Twiggs Street

Patrol Officers – These officers will be required to report to Twiggs Garage at their assigned times Monday through Friday. These officers will meet with the Garage Supervisor and immediately check the garage levels for capacity. These officers will need to actively monitor the first and second level during the main inbound in the AM hours. Constant radio communication is required while working with the garage supervisor to determine if the garage has reached capacity. If the garage fills, the officer is to place Monthly Parking

Only signs on the front and back entrances. These officers is then to post on the Twiggs entrance allowing monthlies and county vehicles to enter the garage. Stay in constant contact with the garage supervisor during this time. These officers will be required to take a thirty minutes meal period during their shift when traffic is slower.

1. Constant visibility is required at this location. After the garage is open and flowing, a presence on each floor and in the stairwells is important. Staircases will be monitored every thirty minutes unless otherwise directed to assist the Garage

Supervisor in another area. This will be tracked by the Successful Proposer.

2. Officers should also make rounds by the exits once traffic starts to backup so they can direct traffic as need on the ramp or the split on the second level.

3. Officers need to be always courteous and customer friendly. Officers also need to be observant and always maintain constant radio communication.

4. If traffic volume is heavy, these officer will need to assist customers at the exit to allow for smoother flow of traffic and assist customers coming into the garage as needed by pulling tickets or directing traffic. These officers will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

5. As part of the onboarding process, these officers are to be made aware of their task to assist in garage operations and will receive guidance by City of Tampa personnel and are expected to participate as asked. These officers duties will change routinely, and they should have the expectation of change based on a variety of factors that change.

6. These officers will be required to give escorts to the cashiers and garage supervisors to their vehicles as needed or requested.

2.9. Objective - Centro Garage: 1500 E 5th Avenue

Patrol Officers – These officers will report to work at their assigned times seven days a week. These officers will be responsible for patrolling the garage including elevators, stairwells, and all levels within the garage. These officers will have access to a golf cart during their shifts for patrols and will be required to cover both Palm Garage and Centro Garage when noted on the schedule. The evening

Centro Ybor Officer is to make rounds in the three (3) Ybor Lots, Lot 3, Lot 5, and Lot 6. During the main outbound traffic times these officers is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the cashiers and the guests. These officers will also respond to any calls inside the garage and will follow any directive given by the Garage Supervisor on duty. These officers will be required to take a thirty minutes meal period as scheduled by their supervisor.

• In the event of high traffic volume, these officers will need to assist customers at the exit to allow for smoother flow of traffic and assist customers coming into the garage as needed by directing traffic and explaining how the pay stations and pay options work. These officers will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

• These officers will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of their shifts if requested.

• These officers need to be always courteous and customer friendly, always need to be observant and maintain constant radio communication.

• When multiple officers are scheduled at this location, these officers are not to patrol the upper levels of the garage together.

One is to always maintain a presence at each of the garage exits (lower floors) unless an emergency arises. If an officer needs back up the second officer can then respond with the other officer, otherwise they should not be patrolling together.

• One officer should be on foot patrol through the garage at all times.

• On Friday and Saturday night, the stairwells and elevator landings should be checked a minimum of every 30 minutes. This is be tracked by the Successful Proposer and provided to the City upon request.

• The armed officer will be stationed with the cashier service representative and will partner with them if they need to move throughout the garage to perform their duties.

• Friday and Saturday and special events require a minimum of four officers on from 10 pm to 4 am. Two of those officers will be stationed at each entrance/exit area for the duration of their shift unless they are called away for an emergency by another officer.

• The Successful Proposer will be responsible for providing a golf cart for the officer at this location. The golf cart will be used for patrol by the officer. If an issue was to arise at Palm Garage or a Surface lot or if directed by the or Ybor Shift Supervisor, the officer will drive the golf cart to those destinations to assist.

2.10. Objective - Palm Ave Garage: 2010 N 13th Street

Patrol Officer – This officer will report to work as scheduled. This officer will be responsible for patrolling the garage including elevators, stairwells, and all levels within the garage. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the guests. This officer will be responsible to patrol all areas within the entire garage. This officer will also respond to any calls inside the garage. This officer will be required to take a thirty minutes meal period during their shift.

• This officer will need to assist customers at the exit to allow for smoother flow of traffic and assist customers coming into the garage as needed or directing traffic. This officer will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

• This officer will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of the night, if requested.

• This officer are required to be always courteous and customer friendly, always need to be observant and maintain constant radio communication.

• On occasion, multiple officers are scheduled at this location, these officers are not to patrol the upper levels of the garage together. One is to always maintain a presence at the garage exits (lower floors) unless an emergency arises. If an officer needs back up the second officer can then respond with the other officer, otherwise they should not be patrolling together.

• One officer should always be on foot patrol through the garage.

• On Friday and Saturday night, the stairwells and elevator landings should be checked a minimum of every thirty minutes. This is be tracked by the Successul Proposer.

2.11. Objective - William F. Poe Garage: 802 N Ashley Drive

Patrol Officer – This officer will be responsible for patrolling the garage including elevators, stairwells, and all levels within the garage. During the main outbound traffic times this officer is to be based primarily at the exit lanes to assist with traffic flow and provide visibility to the cashiers and the customers. This officer will be responsible to patrol all areas within the entire garage. This officer will also respond to any calls inside the garage. This officer will be required to take a thirty minutes meal period during their shift.

• This officer will need to assist customers at the pay stations and explain alternative payment options.

• This officer assigned here will also assist customers coming into the garage as needed by directing traffic and assist the cashiers and supervisors if needed in moving signs or traffic cones.

• This officer will need to check the exterior of the garage to include Gasparilla Plaza with the adjoining museums and the Straz

Center.

• In the event of high traffic volume, this officer will need to assist customers at the exit to allow for smoother flow of traffic and assist customers coming into the garage as needed by directing traffic. This officer will also assist the cashiers and supervisors if needed in moving signs or traffic cones.

• This officer will be required to give escorts to the cashiers and garage supervisors to their vehicles at the end of their shifts.

• This officer must always be courteous and customer friendly, always need to be observant and maintain constant radio communication.

• One officer should be on foot patrol through the garage at all times unless instructed to provide some other service but the

Parking Supervisor.

• The stairwells and elevator landings should be checked a minimum of every hour. This is be tracked by the Successful

Proposer.

• The Successful Proposer will be responsible for providing a golf cart for the officer at this location. The golf cart will be used for patrol by the officer.

2.12. Objective - Tampa Convention Center (TCC) Garage: 141 E Brorein St, Tampa, FL 33602

This officer will be assigned primarily during events. This officer will be responsible for patrolling the garage including stairwells, both levels within the garage, and the two surrounding surface lots by the garage entrance.