Architecture_Questionnaire.pdf
PDF 100 KB Posted
- Solicitation number
- 471
- Issued by
- Los Angeles County, San Francisco City, California
About this file
This file is a Technology and Architecture Questionnaire document issued by the Information Services Department of the City of Santa Monica, California, designed to evaluate proposals for a Fixed Route Vehicle and Operator Scheduling Software system. The questionnaire establishes comprehensive evaluation criteria across eight key areas: Architecture Review, Technology Review, User Experience, Integrations Review, Configuration and Customizations, User and Access Management Review, Maintenance and Support, and Reporting and Business Analytics. The City of Santa Monica is procuring software to support fixed route scheduling, daily operations management, and workforce timekeeping for Big Blue Bus operations, which operates 17 routes with 195 buses and approximately 300 fixed route operators serving over 10 million passenger trips annually. The RFP was released on April 16, 2026, with a proposal submission deadline of June 10, 2026, at 3:00 PM and a question deadline of May 6, 2026. The contract will be awarded for an initial term of five years with two optional five-year renewal periods at the City's sole discretion.
The questionnaire requires detailed responses regarding system architecture, programming languages, database environments (multi-tenant or single-tenant), cloud provider selection and server locations, code promotion procedures, user experience design including ADA Guidelines WCAG 2.1 compliance, data migration and integration strategies with existing City systems (Clever Devices CAD/AVL, Tyler Munis ERP, UKG, ServiceNow, SharePoint, Laserfiche, and Tableau), customization and configuration capabilities, identity and access management integration with Microsoft Entra ID, maintenance and support procedures with defined SLAs, and reporting and analytics functionality. Proposers must meet minimum qualifications of at least five years of experience providing operator and vehicle scheduling software to comparable U.S. transit agencies and a minimum of two years of compatibility experience with Clever Devices CAD/AVL systems. The system must support Windows 10 and Windows 11 operating systems, modern web browsers, WCAG 2.1 Level AA accessibility standards, TLS 1.2 encryption in transit, and AES-256 encryption at rest, with support for at least 125 concurrent users. No specific budget or award value is disclosed in the procurement documents. The City reserves the right to reject any or all proposals.
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Other files
| File | Type | Posted |
|---|---|---|
| Fixed_Route_Vehicle_and_Operator_Scheduling_Software.pdf | ||
| Fixed_Route_Vehicle_and_Operator_Scheduling_Software.pdf | ||
| City_of_Santa_Monica_VISA_Questionnaire_3.1.docx | DOCX document | |
| Glossary.docx | DOCX document | |
| Software_as_a_Service_Template_(11-25).docx | DOCX document | |
| Software_as_a_Service_Template_(11-25).docx | DOCX document | |
| Technology_Services_Template.docx | DOCX document | |
| Enterprise_Core_Technologies.pdf | ||
| Glossary.docx | DOCX document | |
| Technology_Services_Template.docx | DOCX document | |
| Vehicle_and_Operator_Scheduling_Requirements.xlsx | XLSX spreadsheet | |
| City_of_Santa_Monica_VISA_Questionnaire_3.1.docx | DOCX document | |
| Software_Maintenance_Agreement_Template.docx | DOCX document | |
| Architecture_Questionnaire.pdf | ||
| Enterprise_Core_Technologies.pdf | ||
| Software_Maintenance_Agreement_Template.docx | DOCX document | |
| Vehicle_and_Operator_Scheduling_Requirements.xlsx | XLSX spreadsheet | |
| Proposer_Checklist.pdf | ||
| Proposer_Checklist.pdf |
Show all 19
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Text version
Information Services Department 1685 Main Street, Room 105 Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 Last Modified: 2024-11-27 Modified By: Prasanna Joshi
Technology + Architecture Questionnaire 1 Architecture Review
- List different Components (Modules) of solutions
- Provide Components (Modules) Relationship diagram (Static).
o How different components are related to each other?
- Provide Components (Modules) Interaction Diagram (Dynamic).
o How do different components interact with each other based on different scenarios?
- Provide the conceptual architecture diagram.
o Connection from cloud to on-premise devices.
o The connection among various SaaS modules on the cloud.
2 Technology Review
- List of programming languages used to create back-end and front-end of proposed solution
- Details of database utilized to store the City’s data (multi-tenant/single-tenant environment)
- List Cloud provider and Cloud server locations
- How many environments are proposed?
- How does the code promotion/migration work from development/staging to production (for internally within your organization)?
3 User Experience
- Provide a list of all the URLs/desktop applications needed as part of the solution.
- Details of all user personas and how they will access different components of the systems.
- List front-end technologies used to create a solution.
- List any front-end framework utilize for creating the solution
- Details of how the product(s) work device/browser agnostic.
- Details of how the product(s) supports ADA Guidelines: WCAG 2.1 o Web content and mobile apps are readily accessible and usable by individuals with disabilities.
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1
4 Integrations Review
- Details of data migration strategy.
- Integrations o List out-of-the-box integration available.
City’s ecosystem: Enterprise Core Technology Document attached.
o Procedure to create “Custom” integrations.
o API capabilities.
Is there Open API available? What are the access methods?
Could API be used for bi-directional data transfer?
Requirements for accessing APIs.
• Any pricing limitations
5 Configuration + Customizations
- How are the customizations to the solution handled?
o What technical skills are needed for customizations?
- What are the requirements for configuration changes?
o What technical skills are needed for configuration changes?
- How often is the solution upgraded? (quarterly/yearly?)
o Does the customer control the upgrade path and lifecycle?
o How many previous versions are supported?
- Are the customizations compatible with system upgrades?
6 User + Access Management Review
- Details on integrating with identity and access management provider (Microsoft Entra ID, etc.).
- How is the user authorization handled?
o Groups and ACL Integrate with AD groups?
Santa Monica, CA 90401 Tel: 310.458.8381 www.santamonica.gov
Document Version: 3.1 o What does the management of ACL look like?
What skills are needed?
o What is the granularity of Access?
Row-level/field-level control?
7 Maintenance + Support
- How are the enhancement requests submitted and prioritized?
- How are the system issues handled? (Share SLA)
- What is the escalation point for these issues?
- What kind of training paths are available for technical and business users?
- Any user community?
- What are the options for monitoring/alerting downtime?
- Provide a product roadmap for the next three years
- What is the proposed solution for business continuity planning and/or disaster recovery?
8 Reporting and Business Analytics
- What Operational Reports are provided as part of the solution?
- How does the customer create new KPIs?
- Integration/Adaptor for any leading dashboarding solutions (Tableau, PowerBI etc.)?
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