Appendix T - BIDDER RESPONSE FORM.xlsx
XLSX spreadsheet 140 KB Posted
- Solicitation number
- RFP - 18L - 202512163
- Issued by
- Maine
About this file
This is a Bidder Response Form for the State of Maine's Lottery Gaming System and Instant Ticket Printing procurement. The form serves as the primary submission document through which bidders provide their technical and business proposals in response to the state's request for a comprehensive gaming system and ticket printing solution. The document establishes the framework for bidders to detail their proposed approach, qualifications, and compliance with the stated requirements for lottery operations.
The Bidder Response Form functions as a structured template requiring bidders to address specific evaluation criteria and demonstrate their capability to deliver gaming system infrastructure and instant ticket printing services. The form likely includes sections for company information, technical specifications, pricing schedules, implementation timelines, and qualifications documentation. Bidders must complete and submit the form according to the procurement timeline established by the State of Maine, with responses evaluated against predetermined criteria to determine contract award. The successful bidder will be responsible for providing both the gaming system platform and integrated instant ticket printing capabilities to support Maine's lottery operations.
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Other files
| File | Type | Posted |
|---|---|---|
| Rider D Liquidated Damages.pdf | ||
| Appendix C - BIDDER CORPORATE CAPABILITY FORM.xlsx | XLSX spreadsheet | |
| Appendix E - TECHNICAL ASSESSMENT FORM.xlsx | XLSX spreadsheet | |
| RFP 202512163 Lottery Gaming System and Instant Ticket Printing_Final.pdf |
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Technical RFP Reference Title Bidder Requirement Bidder Response
| Part II A. Introduction | This section describes the systems and services specifications for the Lottery Gaming System, Software, Programs and Services (the “System”). | |
| A.1 | Overview of System | The proposed system must be fully deployed for a NASPL customer. |
Bidder Expectation: As part of the response to this requirement, provide an overview diagram, strategy, and functionality of the proposed System’s design and experience. Note that configuration block diagrams, down to the component level, are required in PART II, Section C (Central Configuration).
A.2 Flexibility of the System The System must be flexible, scalable, and customized to suit the business needs and rules of the Maine Lottery. Flexibility and adaptability are critical as the gaming environment can be expected to evolve over the course of the Contract due to changes in technology.
Bidder Expectation: As part of the response to this requirement, describe how the proposed system meets these requirements and discuss similar implementations where your system has met these needs or is currently being utilized. Provide two (2) examples of revenue generating new games implemented for NASPL customers utilizing the proposed system. Include the life cycle from customer approval, time to develop, test and implementation of the new features.
| A.3 | Hardware and Software Installation, Modifications and Updates | The Awarded Bidder, at no cost to the Lottery, shall maintain stable and secure central gaming system software/application, keeping current with software upgrades, patches, and security vulnerability updates. |
| A.4 | Vendor Facilities | All vendor facilities are required to be fully built out according to lottery specifications, including but not limited to, interior finishing, office furnishings, carpeting, plumbing, lighting, electrical service, networking and privileged terminals. The facilities must be provided at no cost to the Lottery. |
| A.5 | Certified Equipment | The proposed equipment must be inspected for safety and approved by a reputable testing laboratory. All proposed equipment must comply with FCC regulations suitable for devices of the types proposed. Alternatively, if the devices proposed are new models and not yet inspected and/or certified, Bidders must commit to providing (and the Awarded Bidder must provide) a document showing certification as of the Contract signing. |
| A.6 | New and Unused Equipment | All proposed transaction processing computers, front-end processors, networking equipment, Retailer terminals, diagnostic equipment, etc. must be new and unused and fully skinned as per Lottery marketing requirements. The equipment proposed must be compliant with current electronic technology manufacturing standards and be of current manufacture by the Awarded Bidder or their suppliers. All hardware models and software versions installed at start-up must represent the then-current equivalent or better version if a proposed offering has been phased out or superseded, or if a proposed product has been upgraded to a new model at an equivalent or better price. |
| A.7 | OSHA Standards | All products offered for purchase and installation at the Lottery shall meet all OSHA safety standards as required. |
| A.8 | Readiness for Manufacture and Delivery | All proposed items that are required to be operational on the contract start date must be ready for delivery at proposal submission time. The Lottery acknowledges and accepts that items that are not due on the contract start date, and that are subject to cooperative development and further negotiations with the Lottery, may not be manufactured or ready for delivery at proposal submission time. |
| A.9 | Technical Assessment | The State of Maine requires Bidders to demonstrate that they (and the products proposed by them) have the appropriate Architecture and Security controls to protect the State’s information assets, and meet all appropriate compliance mandates. A Technical Assessment form is included in Appendix D of this RFP. Bidders should pay particular attention to the requirements in any section’s heading appearing in blue font when completing the Technical Assessment form. |
a. As part of the Technical Assessment process, Bidders are to submit architectural diagrams and full SOC 2 Type 2 audit results for all IT products described in the proposal.
b. Additionally, the selected ICS provider must successfully complete the Technical Assessment process at the time of contract negotiations resulting from a conditional award made under this RFP.
| Part II B. Invited and Offered Options | |||
| B.1 | An Invited Option | An Invited Option, as noted in this RFP, is identified as being of specific interest to the Lottery, although the Lottery makes no commitment to any quantity or timing for the acquisition. Bidders are not obligated to include an Invited Option in the Proposal and these options shall not be scored as part of this RFP. Invited Options may be detailed in the Bidder’s Appendix T (Bidder Response Form) response. Bidders shall identify a timeline of availability for each option to the Lottery. Prices for Invited Options may be provided in Appendix U, Table 1. | |
| B.2 | An Offerred Option | An Offered Option is not identified in this RFP but may be identified by the Bidder and included in the Proposal. This is an opportunity for Bidders to offer options that the Lottery may not have been aware of at the time the RFP was written. Bidders may describe and provide pricing for offered options in the Table 2 of Appendix U (Invited and Offered Options). These options will not be scored as part of this RFP. The Lottery makes no commitment to quantity or timing or acquisition of Offered Options. |
Part II C. Central Configuration The Lottery requires a configuration capable of handling the immediate and long-term needs of the Lottery that has been in operation for at least one (1) NASPL customer, as defined in the following sections.
Bidder Expectation: As part of the response to the requirements below, the Bidder must include Configuration block diagrams, down to the component level of the proposed System, with the Proposal. Each hardware and software item must be identified by the manufacturer, product name and model number as applicable. For software, version numbers must be provided, or such will be assumed to be the latest release at the time of conversion. Any deviations from the suppliers’ standard hardware and software products must be disclosed and an explanation provided. Installation of any such deviations would require prior approval of the Lottery.
| C.1 | Gaming Configuration at the Primary Site | |
| C.1.a | Mission Critical Servers | At the primary site, the processing complex must consist of at least two (2) separate systems, networked or coupled for high availability processing and storage redundancy. The Lottery’s preference is for an active/active solution. At the primary site, each critical system shall have a live backup ready to take over within thirty (30) to sixty (60) seconds after a failure of the primary has occurred. A single failure shall not trigger failures within the sub-systems. |
Bidder Expectation: As part of the response to this requirement, describe the proposed system including critical system components. Be prepared to demonstrate a system failover that meets these requirements during site visits. This may include Transaction Processing, Database, Games, and Administration systems C.1.b Takeover Backup systems within the primary site must be able to perform a takeover and become active. The Awarded Bidder’s solution must ensure this occurs without loss or corruption of data or degradation of security controls while ensuring transactions are received prior to the time of the failure. The Lottery will accept zero (0) data loss during these failures. Takeovers shall occur automatically without intervention from the Lottery or the Awarded Bidder’s staff members.
Bidder Expectation: As part of the response to this requirement, discuss your approach to takeovers and how this aligns with the Lottery’s requirements. Provide an example from a current NASPL customer.
C.1.c Operations Procedures Procedures for computer operations staff, especially regarding failure situations, must be straightforward and highly effective. In the event of operator-prompted failover, the System must be able to recover from failures without operator intervention (“auto-failover”).
Bidder Expectation: As part of the response to this requirement, the Bidder must discuss a typical failure scenario and describe the procedures that operators would use for corrections. Describe how the system will automatically assume the load in a failure scenario. Note that the Lottery’s preference is an active/active solution.
| C.1.d | Secure Connections | There must be no capacity to logically or physically connect to any gaming system from a remote non-Retailer terminal without Lottery approval. Any such capability, such as for remote monitoring or diagnosis of equipment or software, must employ security controls compliant with the policies and procedures identified in Part II, Section T (Technical Requirements) of this RFP. Connections to other remote systems and terminals must be protected by appropriate network and system security capabilities to include, but not limited to next generation firewalls, data and transmission encryption, and robust identity and authentication access controls. Any routers must route traffic only to addresses defined in their routing tables as valid. The acceptability of any such security approach will be subject to Lottery approval. |
| C.1.e | Time Synchronizing | Multiple systems in the configuration must have a time-synchronizing mechanism to ensure consistent time recording and reporting for events and transactions. Synchronization with an external time standard is required. |
Bidder Expectation: As part of the response to this requirement, Bidders shall define how their solution handles time synchronization and the external time source used for synchronization.
| C.1.f | Location | The primary site must be located in the continental United States. The Lottery is open to secure cloud-based solutions; however, locations must meet all applicable MUSL, WLA and Maine Lottery security standards. |
| C.1.g | Resources | All operational staff, including field service, operations, warehousing, ticket distribution and tel-sell, must reside within the State of Maine. |
| C.1.h | Disaster Recovery | In the event of irreparable damage at the primary site, or of an unplanned, extended abandonment of the primary site, the Awarded Bidder shall provide at no additional cost the host processors, facilities, and other components necessary to resume Lottery sales under a two-site operational scenario. Such host processors, facilities, and other components shall be furnished, installed and operational within thirty (30) days after the disaster. Until a permanent primary site can be re-established, substitute facilities must meet Lottery-approved environmental and security measures. The Lottery will accept zero (0) data loss during these failures. |
| C.2 | Remote Backup Site Configuration | |
| C.2.a | Remote Backup System | The remote backup systems must be of the same processing capacity, configuration, storage capacity and architecture as the primary data center systems. It must be located in a geographical location distinct from the primary site. The Awarded Bidder’s solution shall incorporate the following failover features. |
| i. Two types of failover must be supported: |
(1) An automatic failover feature where if the primary location is lost and no communication is received within thirty (30) to sixty (60) seconds, the backup system shall automatically takeover primary functions and begin to communicate to remote locations. This solution shall be capable of full takeover and system restoration within thirty (30) minutes. The Bidder’s solution shall be fault tolerant similar to the primary system.
(2) The solution shall be capable of failover during upgrades, maintenance, and issue repair times. This type of failover shall be available to allow the Lottery to test and validate the operation of the failover and ensuring the systems are fully functional and meeting all contractual obligations. The manual failover shall be available and ready to validate at the Lottery’s convenience. This shall occur two (2) to four (4) times per year.
Bidder Expectation: As part of the response to this requirement, Bidders shall describe how failovers are supported. The Bidder shall detail how remaining backup system(s) will immediately assume the load in case of a failure in one system, without loss or corruption of any data and transactions received prior to the time of the failure. The Bidder must describe in their proposal how they will provide a remote backup data center capability, where transactions are logged and processed in real time with the Primary Data Center.
| ii. | The Awarded Bidder’s solution must include redundant equipment along with identical installations at both a primary and geographically diverse backup data center, which allows for independent operations from either data center. | ||
| iii. The Awarded Bidder’s solution must include data storage redundancy solutions along with data protection strategies at the backup data centers. | |||
| iv. | The Awarded Bidder’s solution must include a plan to facilitate auditing of data centers, servers, associated equipment and their policies to industry best practice certification standards. Regarding Secure Connections, these systems have the same specification as the primary site systems, given in PART II, Section C 1 d (Secure Connections) and the response may reference that section, if identical. | ||
| v. | Bidders must be prepared to explain and demonstrate, during a site visit, a system failover that meets all requirements. | ||
| C.2.b | Remote Backup Location | The remote backup systems and their facility may be located at the Bidder’s discretion, though not in proximity to the primary site. | |
| C.2.c | Central System Monitoring | The Awarded Bidder’s solution shall have the capability to continuously monitor each piece of equipment within both primary and backup sites. This includes, but is not limited to, transaction servers, data storage environments, administrative services, and network devices such as routers, switches, and firewalls. The Awarded Bidder shall be responsible for reporting equipment failures to the Lottery and remediating these issues, based on criticality of the failure and within the time period, as identified with the SLAs. |
Bidder Expectation: In addition to the response to the above requirement, define and describe how the Bidder plans to handle monitoring and repair of this equipment.
C.2.d Operations Procedures The Awarded Bidder shall include operational procedures and processes for the computer operations staff. These procedures shall be easy to locate and cover each aspect of the central system in an easy to follow, step-by-step format.
A takeover process within the primary system shall be automatic with an alert generated. The procedures must define the alert and the steps needed to address such an issue.
Bidder Expectation: In addition to the response to the above requirement, Bidders shall define and describe the processes presently available at other similar locations and how situations such as takeovers and failovers are handled at those locations from an operational procedure perspective.
C.2.e Disaster Recovery Plan The Awarded Bidder shall commit to working with the Lottery to construct an annual disaster recovery (DR) plan in conjunction with the Lottery’s business continuity plan. This plan shall be used to execute against when testing various disaster recovery scenarios from the smallest to largest of scale.
Bidder Expectation: In addition to the response to the above requirement, Bidders shall provide examples of where their DR plans have been implemented and how these continue to be used from a validation perspective. Bidder shall provide examples of how they have learned from the COVID-19 pandemic. The DR plan should include responses for similar potential future emergencies. Discuss previous DR plans constructed with lotteries and discuss the ability of the central system to recover from, but not limited to, the following, backup system, remote data storage, non-volatile storage, tape, log files, etc.
| C.3 | Testing and Development Configuration | The Awarded Bidder must provide and fully support the following development and test systems to be used exclusively for the Maine Lottery: Development, QA (Quality Assurance), and UAT (User Acceptance Testing). The UAT system will be used only by the Lottery for testing. The Lottery will work with the Awarded Bidder to identify and assess any possible risks or impacts on production operations. |
| C.3.a | User Acceptance Test System | The Awarded Bidder must provide a system for user acceptance testing by the Lottery. The User Acceptance Testing (UAT) system must be located at the primary operational site for Lottery use, with access from Lottery designated sites. Components of the testing system must be identical in architecture and security to the production systems and must include a database as well as transaction processing components, as does live production. The test system is intended for use only by the Lottery and will not be used by the Awarded Bidder as a development environment. In the event of multiple failures of active production systems, components of the test system must be able to be updated and activated for production in case of further hardware or software failure. |
| C.3.b | User Acceptance Test Retail Terminals | At least three (3) of each type of Retailer terminal configurations deployed, including all communications mechanisms, must be permanently installed at the Lottery designated testing area and operational at all times. At times the Lottery may require the installation of more terminals for specialized tests. All these terminals will be supplied within the base System price. The testing terminals must support testing of all features and options available on the production System, thus the test terminals must be configured in all logical configurations (e.g., Retailer, privileged Retailer) with all peripherals that represent configurations at Retailer locations. The Awarded Bidder must provide and support connectivity for at least two (2) management terminals and a printer for testing. The management terminals (personal computers) must be supplied by the Awarded Bidder as part of the test system and included in the base System price. |
| C.3.c | User Acceptance Testing System Communications | The testing terminals must be supplied with all communications mechanisms employed in the field. The testing system must be able to connect to the Lottery’s test ICS. |
| C.3.d | Secure Connections | The system has the same specifications as the primary systems. |
Bidder Expectation: The response may reference that response, if identical.
| C.3.e | Bidder’s Development and Test System | The Awarded Bidder must not conduct software development or its own quality assurance activities on any of the production systems nor on the Lottery test systems identified above, but rather must employ separate development and Quality Assurance (QA) system(s), located at either site or at a location convenient for the Awarded Bidder. |
| C.4 | Internal Control System (ICS) Configuration | All components and services for the ICS systems shall be approved by the Lottery and provided as part of the Contract, by the Awarded Bidder. ICS Vendor selection shall be approved by the Lottery. The three (3) ICS systems will be located as follows: one (1) “primary” at the in-State offices of the Lottery, and two (2) at the in-state local general office of the Awarded Bidder (secondary and development/test ICS). The Awarded Bidder must supply data communications to connect the three (3) ICS systems. The primary ICS must receive a near real-time feed of gaming transactions from the System. Refer to PART II, Section F 10 (Internal Control System) of the RFP for specific ICS requirements. |
| C.5 | Quantitative Performance Criteria | The response time specifications of this section shall be considered met if greater than 95% of the transactions of particular types comply with the specifications. |
| C.5.a | The System must initially support a network of one thousand five hundred (1,500) Retailer terminals at a minimum. | |
| C.5.b | The ability to expand the System to accommodate up to three thousand five hundred (3,500) active Retailer terminals must be available, should such an expansion opportunity be desired by the Lottery. | |
| C.5.c | The System as delivered must be capable of continuously handling up to sixty-six thousand (66,000) sales transactions per minute. | |
| C.5.d | The System must have the ability to sell a minimum of fifty (50) single-play quick-pick tickets without requiring operator re-entry. | |
| C.5.e | The System as delivered must be capable of continuously processing up to five thousand (5,000) combined validation and cancel transactions per minute. Additionally, tickets, reports, and transactions must be produced within the following time frames. All time frames are from the completion of data entry or bet slip insertion to completion of printing: |
i. Variable length, multi-play (up to ten (10) boards) draw game tickets shall be produced in a maximum of six (6) seconds. after completion of data entry ("Send" is pressed or play slip is inserted) to availability of the ticket for the Retailer.
| ii. | All other transactions (e.g., instant pack transactions, winning ticket validations, cancels, and draw game and instant ticket reports, etc.) shall be produced in a maximum of five (5) seconds after completion of data entry ("Send" is pressed) to availability of the ticket or report to the Retailer. | ||
| C.5.f | Primary site system recovery in auto-failover mode from a one-system failure must be accomplished in a maximum of one (1) minute while still maintaining current transactions. This includes the ability to fully service the communications network supporting the Retailer terminals | ||
| C.5.g | Backup site system recovery from a primary site failure in auto-failover mode must be accomplished in a maximum of one (1) minute without any data loss. This includes the ability to fully service the communications network supporting the Retailer terminals and supplying management terminal functions. | ||
| C.5.h | The System must have the as-delivered capacity in all hardware and software aspects to accommodate five hundred (500) concurrent instant and fast play games being in any status (e.g., loaded, distributed, settled, activated, disabled, returned), a draw game sales day of at least one hundred million dollars ($100,000,000) and a draw game jackpot over ten billion dollars ($10,000,000,000). | ||
| C.5.i | The System must accommodate large game volumes. The Lottery typically has fifty (50) instant games for sale at one time, ranging from approximately five hundred thousand (500,000) to three million (3,000,000) tickets per game. The Lottery requires that the System accommodate games of up to twenty (20) million (20,000,000) tickets. Approximately fifty (50) new games are introduced annually. | ||
| C.6 | Operating Hours | The ability to accommodate near twenty-four (24) hour-a-day operation is required by the Lottery. This requirement is defined as full operational capabilities from no later than 12:30 a.m. until midnight Eastern time every day of the year. |
| Part II D. Terminals for Retailers and Games Management | The Awarded Bidder is required to supply the Lottery with terminals as specified in this section. The initial terminal counts are set forth below and the Awarded Bidder must be able to deliver, install, and support additional terminals as ordered by the Lottery under the terms defined in the Contract. | |
| D.1 | Retailer Terminal Hardware, Features and Function | The Awarded Bidder is required to supply the Lottery with both Retailer Point of Sale (POS) terminals, full-service vending terminals, draw kiosks, and peripherals. The Awarded Bidder must be able to deliver, install, and support additional terminals as ordered by the Lottery under the terms defined in the Contract. All terminals must have a first read rate exceeding ninety-five percent (95%) for all draw, scratch game ticket barcodes, and matrix codes for validating or canceling a ticket. |
The Lottery prefers that all Retailer terminals reside on the same software platform. Requirements include, but are not limited to, the following Retailer operated terminal features and functions:
D.1.a Point of Sale (POS) Terminals and Full-Service Vending Terminals The following applies to both POS and full-service vending terminals:
| D.1.a.i | Identification | No manufacturer's or Awarded Bidder's logo or identification shall be attached. Every terminal must bear a serial number and barcode for tracking, maintenance, and logistics. |
| D.1.a.ii | Serial Numbers | All hardware components must include serial numbers or a tracking mechanism and be tracked. Lottery must have access to the system as needed to track specific field equipment on demand. |
| D.1.a.iii | Terminal Case Design for Safety | The terminal’s design must partition electronic and electrical components from access by the Retailer when conducting Retailer tasks to operate or maintain the terminal (e.g., changing the paper or cleaning the touchscreen). Unshielded audio lines must not be next to power lines without partitioning. |
| D.1.a.iv | ADA Compliant | All terminals must meet Americans for Disabilities Act standards. |
| D.1.a.v | Ports and Peripheral Slots/Ports | Flexibility to enhance the terminals in such a manner is an important characteristic. In addition to interfaces for terminal features and peripherals identified in this RFP as required upon delivery, there must be a minimum of six (6) additional slots/ports which are standard interfaces. These ports will be logically secured when they are not in authorized use. |
| D.1.a.vi | Environmental Fitness | The terminal must be suitable for the climate conditions in Retailer locations. This includes difficult environmental conditions such as heat, cold, moisture, dust, grease, spilled liquids, and operator abuse, including dedicated 110V 15-amp electrical circuit. Terminal shall meet safety standards such as Underwriter Laboratory (UL). Terminals shall operate without degraded performance in environments where other electrical devices will share electrical circuits and wireless signals with the terminal. Terminals shall be protected from electrical surges that would damage the terminal. |
| D.1.a.vii | Power Cord | Terminals must have power cord lengths that meet various Retailer requirements. |
Bidder Expectation: In addition to the response to the above requirement, describe options available for minimum and maximum.
| D.1.a.viii | Memory and Storage | The terminal must have sufficient memory to support all functionality and memory must be upgradeable on each terminal. |
| D.1.a.ix | Sound Generator/Speakers | The terminal must be capable of producing multiple tones and audio when certain transactions or functions are performed, or specified events occur. This should be a feature that can be enabled or disabled at any time from the central system but not at the Retailer level. The use of sounds must not delay the transaction processing time. The Lottery will define which functions trigger this feature. |
| D.1.a.x | Barcode Reader | The terminal must be capable of validating winning tickets, both through bar code scanning and manual entry, and supporting other administrative functions that employ machine-readable codes such as the interleaved two (2) of five (5) bar code, PDF-417, two-dimensional matrix bar codes, QR code, UPC, and other standards. The terminal must also be able to read all Lottery tickets, coupons, vouchers and barcodes displayed on a mobile device with the same accuracy as a printed ticket. |
| D.1.a.xi | Cashless Pin Pad/Terminal | As an Invited Option, the Lottery is interested in the Awarded Bidder providing Cashless terminals option installed on terminals accepting credit, debit, gift cards, eWallet and contactless payment. Cashless pin pad/terminals must be capable of velocity controls by day, by week, and by card. Customer information or residual metadata must not be captured and stored. |
| D.1.a.xii | Lottery/Bidder Card Verifier | The terminal must be capable of reading Lottery issued identification cards to record any transactions performed including logging every Lottery and Bidder visit to the Retailer for use by security, audit, and those not conducting inventory or financial transactions. A password entry will also be required. Privileges for these identification cards shall be set through a management terminal. |
| D.1.a.xiii | Self-Diagnostics | The terminal must be equipped with self-diagnostics indicators and automatic recovery enabling the Retailer and service technicians to monitor the operating status of the terminal. Terminal diagnostics and internal status conditions can be initiated and observed remotely by technicians or hotline operators. |
| D.1.a.xiv | Secure Sign-On | The terminal must implement a coded sign-on procedure to prohibit unauthorized use. There must be the ability to perform a lottery override to the store manager’s ability to set passwords and access levels for himself/herself and the clerks. The identification and authentication mechanism must permit multiple levels of secure access, including Lottery representative, Awarded Bidder representative, store manager/owner, and clerks. |
| D.1.a.xv | Ticket Serial Numbers | Tickets produced by the terminals must bear a unique serial number and in a terminal readable code. The serial number must allow tickets to be unambiguously identified for the term of the Contract. |
| D.1.a.xvi | Play It Again | Tickets produced by the terminals must bear a terminal readable barcode allowing the terminal to reproduce the customer selected numbers previously used for a wager for the next draw or upcoming draw. |
| D.1.a.xvii | Random Play Generator | The terminal must have a mechanism for generating one (1) or more random play numbers (quick pick or easy pick numbers) for any game as requested by the Retailer or via Pay Slip. All possible combinations must be used uniquely prior to resetting for the next pool of one million (1,000,000) selections. Randomness shall be certified by an independent testing laboratory selected by the Lottery. The company conducting the certification shall provide the Executive Director with the results of said certification and with an outline of the testing. The Bidder shall be responsible for any expenses incurred for the certification of the random number generators. |
| D.1.a.xviii | Transaction Integrity with Fault | The terminal must provide a method of preserving the integrity of the transaction when a reader fault, printer fault, misprint, jam, or end-of-ticket-stock condition occurs. |
| D.1.a.xix | Training Mode | The terminal must be capable of operating in a training mode. Training mode transactions generating ticket facsimiles will be marked "VOID - DEMO - NOT FOR SALE" or equivalent in the body of the ticket. Training mode must be capable of simulating all transactions allowed without updating production files such as the winner file, etc. and must be evident to the Retailer – i.e. different color screen. Training mode at Retailer locations must be controllable from the central system and create a transaction for the central system advising that the terminal has entered/exited training mode. All Retailer-site training transactions shall be logged to the central system and labeled as training transactions. |
| D.1.a.xx | Terminal Software Integrity | Terminal must check software at login and automatically download any software changes, security patches, and repair any corrupted modules. |
| D.1.a.xxi | Software Loading | Gaming software must be provided using industry best practices. Downloading must not preclude twenty-four (24) hour operation of the terminal on the network. Background downloading with storage of more than one software version is required, with scheduling or prompting from the Central System to activate the new version or return to the prior version. The storage will hold a copy of the active terminal application and the currently loading system version. |
| D.1.a.xxii | Reporting | All terminals must be capable of producing reports as required by the Lottery and listed in Appendix I (Retailer Terminal Reports). |
| D.1.b | Point of Sale (POS) Terminals and Peripherals | The retail network will begin with approximately twelve hundred (1,200) fully functional point of sale terminals. These terminals will be used by Retailers to process lottery transactions. The Lottery may wish to order additional batches of twenty-five (25) of the devices noted below. |
In addition, the Awarded Bidder must supply additional POS terminals for training. POS terminal features and functions must include, but not be limited to, the following:
| D.1.b.i | Size | A compact size is required to ensure Retailer acceptance. If the terminal is modular, then it is important that connecting data and power cables not be unwieldy. More than one configuration and size may be proposed. | |
| D.1.b.ii | Retailer Terminal Touchscreen | The Retailer input screen must incorporate current technology and ensure speed, flexibility, and ease of operation. The screen must be a touch screen and must provide the capability to: | |
| (1) | Display a wide range of data, graphics, and video. | ||
| (2) | Display Retailer messages, reports, and transactions. | ||
| (3) | Use such readability features as fonts, colors, and screen layouts to provide displays easily read by the user. | ||
| (4) | Have sufficient screen functions to provide for the current Lottery games, and for reasonable expansion into new games and gaming options. | ||
| (5) | Minimize keystrokes and navigation through levels of nested screens to ensure utility and productivity for the user. | ||
| (6) | The final user interface design shall be designed jointly with the Lottery and approved by the Lottery. | ||
| D.1.b.iii | Draw Only Self-Service Kiosks | For Retailers as an Invited Option. This self-service kiosk will connect to the Retailer network registered with the lottery. The terminal must incorporate the latest technology and engage players to participate in play. Monitors must be replaced as needed to ensure maximum monitor game visibility and to maintain sales over the term of the Contract. Many establishments that primarily sell monitor game tickets will require multiple monitors. The monitor game display must be suitable for displaying Draw games, advertising, jackpot information, alerts, promotions, and game information to players within the Retailer location. Characteristics must include: | |
| (1) | Flat panel | ||
| (2) | Flexibility of placement within the retail establishment | ||
| (3) | Wireless Capabilities | ||
| (4) | Sufficient cord lengths (e.g., 15 ft) | ||
| (5) | Capability to play audio through auxiliary speakers or through the Terminal. | ||
| (6) | The display and terminal should be capable of playing static image files, animations, full motion high resolution video, and dynamic RSS fed slides. | ||
| D.1.b.iv | Printer | Printers must be capable of accepting paper stock with a varying roll diameter and provide high resolution images suitable for rendering logos, messages, tickets, reports and symbols, as well as play data. Terminal Printers shall meet the Retailers’ needs regarding limited counter space. The printer must be fast, quiet, reliable, and capable of: | |
| (1) | Producing tickets and reports using a variety of fonts and graphics approved by the Lottery. The printer must be capable of creating a Quick Response (QR) bar code for display on a ticket or report. | ||
| (2) | Issuing tickets having uniform size or variable lengths as determined by the Lottery. | ||
| (3) | Each ticket, regardless of length, must contain a pre-printed stock number on the back. | ||
| (4) | Provide stacking of printed tickets, which will accommodate at least fifty (50) tickets printing serially. | ||
| (5) | Be able to print on pre-printed paper. | ||
| (6) | Tickets and stock must comply with multi-jurisdictional security standards that apply to the Lottery (e.g., MUSL). | ||
| (7) | Printing of Quick Ticket Gift cards. | ||
| (8) | The printer must support quick loading of new stock, and simple resolution of stock-related problems such as jams. | ||
| D.1.b.v | Printer Ticket Stock | The requirements for ticket stock are as follows: | |
| (1) | Ticket stock for the terminal’s printer must be pre-printed front and back with text, images, and colors, in a design approved by the Lottery. | ||
| (2) | If thermal paper ticket stock is used, the paper must withstand at least 170 degrees Fahrenheit ambient temperature for greater than four (4) hours and must be top coated. The Awarded Bidder shall from time to time inform the Lottery of newly available thermal paper stocks that exceed the properties of the paper then in use and that may represent a benefit for the Lottery. A change to improved stock may be negotiated. | ||
| (3) | Regardless of the printing technology used, the tickets must be highly readable and long-lived under ordinary consumer use in the Maine environment (e.g., ticket folding, rainy weather, aging to the time limit for cashing). | ||
| (4) | At all times the ticket and report printer and its stock must be in compliance with multi-jurisdictional security standards that apply to the Lottery (e.g., MUSL rules). | ||
| (5) | The Awarded Bidder must provide methods to investigate and verify damaged and altered tickets, and these shall include security features of the ticket stock. | ||
| D.1.b.vi | Play Slip and Document Scanner | The POS terminal must be equipped with a document scanner capable at a minimum: | |
| (1) | Scan Play Slip sized documents or larger with various colors and graphics. The Play Slip reader must have the ability to read pencil and pen markings with equal facility, special markers must not be required. | ||
| (2) | Providing flexibility in the manner documents can be inserted or scanned, for example, top or bottom first, at various angles. | ||
| (3) | Be jam-resistant and have a simple mechanism for immediately clearing any jam or non-readable document. | ||
| (4) | The scanner must accommodate forms whose purpose is to collect information from Retailers, players, sales personnel, or maintenance personnel. The Awarded Bidder may be called upon to collect such data and furnish a data file to the Lottery for analysis. | ||
| D.1.b.vii | Ticket Checker | Every retail location must include a wireless self-service Ticket checker. The Ticket checker must be able to be located up to twenty-five (25) feet from a Terminal or at a Terminal. Ticket checkers must not require static Barcode placement on Scratch-Off Game Tickets. | |
| D.1.b.viii | Wireless Barcode Reader | The wireless barcode reader must be able to perform all functions and have the same capabilities as a ticket reader as noted in PART II Section D.1.a.x. Barcode Reader of the RFP. | |
| D.1.b.ix | QR Code | Every POS terminal must be equipped to process transactions with Quick Response (QR) Codes. QR Code Scanning may be used for a number of purposes including, but not limited to, Mobile Application Play Slips, Loyalty Programs, Promotions, and Cross-Product integrations. | |
| D.1.b.x | Broadcast Messages | Messages from the central System must be received and displayed to the Retailer. If the terminal is not powered on or communicating with the central System at the time of broadcast, the central System will ensure that the terminal receives the message immediately upon sign on. | |
| D.1.b.xi | Large Dollar Transaction Verification | The terminal screen must display a message for each “large dollar” purchase and validation that provides an option to the Retailer to stop or take other appropriate action before completing the transaction. The Lottery will define the default amount of a “large dollar” transaction and must approve the terminal messages. The System must include a feature whereby a specific Retailer can identify a default amount different from that selected by the Lottery. | |
| D.1.b.xii | Cancellations | The terminal must support ticket cancellations for those games that permit it. Cancellations must be governed by a set of parameter-driven rules as established by the Lottery. | |
| D.1.b.xiii | Validation Limits | The terminal must not cash wins in excess of that permitted by Maine regulations. The current limit is “less than $600.” For larger wins, the terminal must return a response as defined by the Lottery permitting the win to be claimed. | |
| D.1.b.xiv | Language Agility | English shall be the primary language on Retailer Terminals and peripherals. Retailer Terminals should support, and toggle between, additional languages. | |
| D.1.b.xv | Last Transaction Display | The terminal must provide a mechanism for display of the last transaction of each type, including last wager, last cancel, last winner validation, last report, etc., as selected by the Retailer. | |
| D.1.b.xvii | Specialty POS Terminals | The Awarded Bidder may be required to provide terminal options supporting visually impaired Retailers. | |
| D.2 | Retailer Terminal Peripherals | Note: For items a-d, Bidders must provide pricing for additional units in quantities of twenty-five (25) units. Pricing for additional units must be provided in Appendix F, Table 1. | |
| D.2.a | Player Transaction Display | The Awarded Bidder must provide a player transaction display for every on-line Retailer terminal. The player transaction display is a discreet, individual-oriented display for the player conducting the current transaction. This display may communicate the amount of the current transaction or notify the player that he or she has a winning ticket. In the event that the ticket is a winning ticket, an appropriate message may be displayed. When not displaying a transaction, the player display may provide an advertising or informational message. The Lottery must approve the display design and message presentation to ensure functionality and player privacy. The player transaction display must be connected to the Retailer terminal in a manner that cannot be detached or removed by the Retailer. | |
| D.2.b | Self-Service Winning Ticket Checker | The Awarded Bidder must provide a terminal peripheral for every Retailer location that allows players to check their own draw game tickets for winners. The device must serve also to check instant tickets for winners. These devices shall be located far enough away from the Retailer terminal to minimize activity or traffic at the Retailer counter. The Awarded Bidder may consider certain advanced features such as a wireless function within the store, which is considered desirable by the Lottery. | |
| D.2.c | In-Store Jackpot Signage (Mega Millions and Powerball) | The Awarded Bidder must provide in-store wireless signs capable of displaying information regarding jackpot amounts, winning numbers information, or advertisements. Any proposed wireless capability should operate only at short range, nominally on the order of up to one hundred (100) feet. Radio signals must be designed so as not to interrupt or interfere with any electronic devices otherwise operated in the store or carried by store customers or employees in the store. Must be able to display up to $10 billion ($10,000,000,000) dollar jackpot amounts. | |
| D.2.d | Player Advertising Displays | Every POS terminal must include a Player Advertising Display (PAD) unit and stand, or mount as required for each Retailer configuration. The PAD will display both static and dynamic content, including advertisements, game information, winning numbers, jackpots, daily drawings, Amber and other state-approved alerts, and jackpot updates for frequent progressive jackpot changes. The display must be, at a minimum, nineteen (19) inch diagonal. Placement with the Retailer location can be flexible but must be visible from fifteen (15) feet or greater. Auxiliary speakers must be capable of playing sound. The PAD must be capable of displaying static image files, animations, full motion high resolution video, and dynamic RSS fed slides. Content for these units shall be managed through the Lottery management Terminals or a Content Management solution. The Lottery has a minimum of one PAD per retailer however, in some cases has more that one PAD at the retailer location. The Awarded Bidder shall ensure PADs and mounts are supported as required. |
The Lottery requires the ability to cross promote on this medium and follow with tracking for number of impressions. The Lottery shall be able to traffic content by region, city, zip, chain and any other addressable demographic. The Lottery intends to schedule program content by demographic, parts of day or time, and Retailer type. All installations are subject to the Lottery’s acceptance and approval. Due to the wide diversity of available space in Retailer locations, the PAD shall be capable of 1) resting on the counter beside the terminal, or 2) being mounted in multiple configurations (pole, saddle, wall, window, ceiling, etc.). The exact location of the player advertising display unit will be decided by the Lottery in conjunction with the Retailer on an individual Retailer basis to optimize visibility.
| D.3 | Privileged Validation Retailer Terminals | The Awarded Bidder must provide up to two (2) privileged terminals for certain Retailers and for the Lottery Headquarters, capable of cashing high tier winning tickets. For these terminals, cashing will be restricted by the Lottery to ranges different from ordinary Retailer authorization. (For example, in current practice, privileged terminals at Lottery Headquarters cash from $600 on up, without limit. The Lottery would like the option to have some Retailers cash a higher amount than what traditional Retailers can. For example, some Retailers may be authorized to cash up to $5,000. This function must be capable of being performed either by terminals similar to the Retailer terminals, or by software on authorized management workstations, subject to determination by the Lottery. These terminals will be considered in addition to the twelve hundred (1,200) Retailer terminal baseline allocation. | |
| D.4 | Multiple Terminals Per Retailer | Currently, approximately five (5) Maine Lottery Retailers have multiple terminals. The System must permit, and the Awarded Bidder must support, more than one terminal temporarily or permanently installed at a Retailer’s location. The System must be able to account for individual and multiple terminals as part of a single Retailer account, i.e., reports must roll up to a single identifier. At times of large jackpots, or for promotions, the Lottery may require temporary installation of additional terminals at a single Retailer location. | |
| D.5 | Specialty Terminals | The Lottery is aware that certain needs might be better served by alternatives to the conventional Retailer terminals. | |
| D.5.a | Handheld Wireless Terminals | The Lottery requires five (5) Retailer terminals that are mobile and capable of operating from a temporary location. These terminals will be considered part of the twelve hundred (1,200) terminal baseline number. | |
| D.5.b | Self-Service Vending Terminals (SSTs) | A self-service vending solution which allows customers to process Lottery transactions. All self-service options require the acceptance of cashless transactions. The Retailer network will begin with a minimum of three hundred (300) ticket vending machines (SST), which sell both Instant, Fast Play and draw-based games. In addition, the Awarded Bidder must supply additional self-service terminals for training and testing. Bidders must provide pricing for additional units in batches of twenty-five (25). Pricing for additional units must be provided in Appendix F, Table 1. The SST must incorporate the latest technology in the customer touchscreen. The Retailer input screen should ensure speed, flexibility, and ease of operation. The screen must provide the capability to: | |
| i. | Display a wide range of data, graphics, and video. | ||
| ii. | Display messages, errors, and transactional details. | ||
| iii. | Use such readability features as fonts, colors, and screen layouts to provide displays easily read by the user. | ||
| iv. | Have sufficient screen functions to provide for the current Lottery games, and for reasonable expansion into new games and gaming options. | ||
| v. | Minimize keystrokes and navigation through levels of nested screens to ensure utility and productivity for the user. | ||
| vi. | Must be capable of integrating advertising. | ||
| vii. | Equipped with a remote control that may be used by a clerk to disable a terminal or sound an alarm on the terminal. | ||
| viii. | All self-service options require the acceptance of cashless transactions. Currently the Maine Lottery allows Debit and Credit card transactions on self-service terminals. | ||
| ix. | Terminals must meet the Americans with Disabilities Act (ADA) standards. | ||
| x. | Minors must be unable to make purchases using the SSTs. | ||
| D.5.c | Alternative Play Devices | Alternative Play Devices. As an Invited Option, the Lottery may consider solutions that support gas pump play, cash register play, portable terminals, or other opportunities for sales of tickets, possibly with a simplified set of features compared to the conventional Retailer terminal. This option, if proposed, shall be in batches of twenty-five (25). |
Bidder Expectation: In addition to the response to the above requirement, Bidders must describe the alternative play devices currently offered, at what lottery customer, in what quantity, when deployed, and average weekly sales per week by product.
D.5.d In-Lane Solution As an Invited Option, the Awarded Bidder may provide a solution that supports sales from the cash register lanes. The solution should allow the Lottery to sell lottery products within the checkout lanes and involve an interface with the lane cash register. This option must be priced in batches of twenty-five (25).
Bidder Expectation: In addition to the response to the above requirement, Bidders must describe the In-Lane solution currently offered, at what lottery customer, in what quantity, when deployed, and average weekly sales per week by product.
D.
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