Appendix B Code of Professional Conduct for Escorts.docx
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- Attached to
- ISO9001AS9110 - EXTERNAL REGISTRATION Federal contract opportunity
- Solicitation number
- FA857125Q0045
About this file
This is an appendix document detailing the Code of Professional Conduct for Escorts who assist during audits at Warner Robins Air Logistics Complex. The document outlines five key roles and responsibilities for escorts: Interpreter, Guard, Guide, Ally, and Decorum.
The code describes specific duties within each role, including facilitating clear communication between auditors and auditees, ensuring safety requirements and PPE compliance, efficiently guiding auditors through facilities, supporting legitimate audit requests, and maintaining professional conduct. The document emphasizes the escort's responsibility to maintain effective communication while avoiding interference in the audit process, focusing on keeping discussions on track, collecting evidence, and ensuring safety protocols are followed. This appendix appears to be a supporting document for the broader ISO9001/AS9110 certification audit process referenced in the related contract opportunity.
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Text version
APPENDIX B. Code of Professional Conduct for Escorts (Know your role.)
1. Interpreter
a. Facilitate clear, direct communication between the auditor and auditee.
b. Facilitate introductions between auditor and auditee.
c. Translate or explain terminology if auditor or auditee appears confused.
d. Interject when auditor or auditee misinterprets or misunderstands what is said.
e. Correct factual errors; do not let misunderstandings continue.
f. Keep auditees’ answers within the scope of their duties; do not let them ramble, complain, or proselytize excessively.
2. Guard
a. Advise auditor of safety requirements and warn away from hazards.
b. Ensure auditor wears correct personal protective equipment.
c. Curb or call out unprofessional or unethical conduct.
d. Get help if a situation escalates towards hostility or violence.
e. Report unprofessional or unethical conduct to QA management.
f. Defuse confrontations between auditor and auditee.
3. Guide
a. Lead auditor to destinations efficiently.
b. Optimize route so that auditor can see and understand the workplace.
c. Describe the work, equipment, and the workplace climate to the auditor.
d. Gently help auditor keep crucial appointments.
e. Keep the discourse between auditor and auditee on track.
4. Ally
a. Support legitimate auditor requests when auditees are reluctant or reticent.
b. Guide supervisors of auditees, and other managers, away from the audit exchange.
c. Witness “verbal evidence” when there is no documented proof.
d. Help find the person who can answer the question.
e. Make copies, collect evidence, and take notes of where the auditor goes and to whom the auditor speaks.
5. Decorum
a. Avoid answering or deflecting on behalf of auditee unless outside the auditee’s scope of duties.
b. Avoid publicly contradicting the auditee or auditor whenever possible.
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