Amendment002_RFP_00020842TTR_UMD Family Care Services_Final.pdf

Addendum form 2.2 Rev. June 7, 2017 Page 1 of 1

Description of Amendment (Continued):

The following changes are made to the solicitation referenced in Block 7A.

This Amendment form is a part of the Contract Documents and modifies, deletes, and/or adds to the original solicitation documents as noted below.

AMENDMENT OF SOLICITATION

1. AMENDMENT NUMBER 2. DATE ISSUED 3. No. OF PAGES (INCLUDING THIS ONE)

4. ISSUED BY

UNIVERSITY OF MARYLAND

DEPARTMENT OF PROCUREMENT & BUSINESS SERVICES

2113-R CHESAPEAKE BUILDING

4300 TERRAPIN TRAIL

COLLEGE PARK, MARYLAND 20742-6050

POINT OF CONTACT: Tresa T. Robinson

TELEPHONE NUMBER: 301-405-4231

ELECTRONIC MAIL ADDRESS: trobin14@umd.edu

5. ADMINISTERED BY (If other than Item 4)

6. NAME, ADDRESS AND FEI NUMBER OF CONTRACTOR

TO ALL PROSPECTIVE PROPOSERS

7A. AMENDMENT OF SOLICITATION NUMBER

7B. DATED

8. AMENDMENT OF SOLICITATION

The solicitation identified in 7A above is amended as set forth in Item 9.

The due date and time specified for receipt of offers/bids is extended to or changed to

Contractor must acknowledge receipt of this amendment.

Receipt of all Amendments MUST be acknowledged by signature in box 10B. below and returned with Technical Proposal.

FAILURE OF CONTRACTOR’S ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR RECEIPT OF OFFERS/BIDS PRIOR TO THE DUE DATE AND TIME SPECIFIED MAY RENDER CONTRACTOR’S OFFER UNACCEPTABLE/NON-RESPONSIVE AND SUBJECT TO

REJECTION.

9. DESCRIPTION OF AMENDMENT (Use additional pages if required)

Except as provided herein, all terms and conditions of the document referenced in Item 7A, including previous amendments, if any, shall remain in full force and effect.

10A. NAME AND TITLE OF SIGNER (Type or Print) 11A. NAME OF PROCUREMENT OFFICER (Type or Print)

10B. CONTRACTOR SIGNATURE

(Signature of Person Authorized to Sign)

10C. DATE SIGNED

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RFP_00020842TTR_UMD Family Care Services QUESTIONS and ANSWERS:

Question #1 Can you clarify the primary goals for this RFI? Are you focused on increasing utilization, enhancing employee experience, expanding service offerings, or reducing costs?

Answer: The University’s primary goals are to enhance employee satisfaction and access to high-quality, affordable, and reliable family care options. This includes expanding service offerings across child, elder, special-needs, and pet care; strengthening caregiver support and educational resources that enable holistic, individualized care planning; and ensuring comprehensive utilization and performance reporting. While cost efficiency and utilization growth are important considerations, the University’s primary focus remains on program quality, accessibility, and overall impact on employee well-being.

Question #2 How does UMD define program success, and what key metrics will determine vendor performance?

Answer: Program success will be defined by measurable improvements in employee engagement, satisfaction, and access to quality care. Key performance indicators include:

• Utilization rates across care categories

• Employee satisfaction and feedback results

• Service-level performance (e.g., response and booking times)

• Accuracy and timeliness of claims and reimbursements

• Provider quality, credentialing, and compliance standards

• Reliability of reporting and analytics

Vendors will be expected to provide regular utilization reports, KPI dashboards, and annual executive summaries, per the RFP scope.

Question #3 What is the current backup care/caregiving program expiration date and effective termination notice period?

Answer: The current Family Care Program contract is in effect through March 21, 2026, with a

30-day termination notice period.

Question #4 Are there specific integration requirements with UMD’s HRIS, benefits portal, or payroll system?

Answer: Yes. The selected vendor must support electronic file feed integration with Workday, UMD’s HRIS, for eligibility data. The system must also comply with UMD’s data security and privacy standards, as detailed in the Sensitive and Secure Data Addendum and the IT Accessibility Addendum.

Question #5 What are the biggest pain points with the current caregiving benefits that UMD is hoping to address through this evaluation?

Answer: UMD aims to address the following key pain points:

• Affordability of childcare options, including expansion of tuition discounts for UMD faculty and staff to help offset rising costs.

• Priority access to care providers for UMD employees, addressing limited availability of high-quality providers in local areas.

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• Gaps in eldercare and special-needs support, to assist employees in navigating complex caregiving needs.

• Variability in user experience and satisfaction with the current program platform and customer support.

• Limited network of providers, particularly for before- and after-school programs and drop-in care, especially for employees residing farther from the College Park area.

• Concerns regarding provider vetting and credentialing processes, with a need to strengthen trust and transparency in provider qualifications.

Question #6 Are there any specific feedback trends from employees that are driving this review?

Answer: Yes. Employee feedback has emphasized the need for:

• Expanded service options (especially for eldercare, same-day drop-in childcare, pet care, and special-needs support).

• Improved affordability and flexible care options.

• More vetted provider options and real-time availability.

• Increased trust in the vetting process and reliability of providers within the program’s network.

• Improved vendor communications through educational materials that clearly explain benefits and resource access, improving member understanding of benefits and allowing members to access information more efficiently.

Overall, employees value the benefit but seek greater scope, flexibility, and convenience.

Question#7 Could you please clarify whether UMD intends to select a single partner or multiple partners as part of this RFP process?

Answer: This will be a single contract award.

Question #8 Will the backup care provider be able to include UMD’s current onsite center in their backup care network?

Answer: No, UMD’s onsite centers cannot accommodate same-day or drop-in care to be included in the backup care network.

Question #9 Beyond price and capabilities, are there any qualitative factors that will be weighed heavily in the final decision?

Answer: Yes. Evaluation will include consideration of:

• Quality, safety, and depth of provider network

• Platform usability and accessibility (web and mobile)

• Experience in higher education or public-sector settings

• Commitment to diversity, equity, inclusion, and social responsibility

• Data reporting and analytic capabilities

• Implementation and transition planning Innovation, reliability, and demonstrated customer support excellence will also be weighed significantly.

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Question #10 Who will be eligible for this benefit: (i.e. faculty and Staff, and Graduate Assistants).

Answer: Eligibility includes all regular Faculty, Staff, Contingent II employees, and Graduate

Assistants, as determined by the University’s Human Resources department.

Question #11 Understanding that UMD currently has a caregiving solution, can you please provide detailed utilization data for any of the services presently offered? Specifically, details regarding:

• Backup care days (e.g. total center, total in home, total out of network - child and adult/elder)

• Virtual Tutoring

• College Advising / College Coach

• Out of Network Care / Reimbursement - maintain up to $125/day?

• Camps

• Pet Care - is this the cost of one use or a half use?

• Any other services available to employees

• Cost per Use, Annual Escalators, Overage Fees

Answer: UMD will provide utilization and cost data to shortlisted vendors during the next stage of the procurement process. Specific financial or vendor-related data will not be disclosed publicly.

Question #12 Is UMD interested in maintaining a co-pay? If so, please confirm amounts for child, family, per hour of in-home. Do you want to maintain co-pays levels based on salary bands?

Answer: Yes, UMD anticipates maintaining a co-pay model based on salary bands for certain services such as backup care to support program affordability and sustainability.

Although this is preferred, vendors may propose alternative co-pay or sliding-scale options, and these will be reviewed for feasibility during evaluation.

UMD’s current subsidized backup care rates:

Question #13 If a PEPY model is not applicable to our pricing structure, is there flexibility to modify the

Exhibit 4 document to provide pricing details?

Answer: Yes, there is flexibility to submit an alternative pricing model. Please see Exhibit 4, page 68 for the section that allows an explanation of those details.

Question #14 Please confirm the UMD Contract Number to be noted on Page 21.

Answer: Please leave this field blank. The contract number will be system-generated when the award decision is final.

Employee Salary In-center care In-home care Personal Network $40,000 and lower $7/day $3/hr (minimum 4 hours) $3/hr Greater than $40,000 $15/day $6/hr (minimum 4 hours) $6/hr

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Question #15 Please confirm we can attach additional documentation/attachments in the Box drop as needed? If so, should attachments be added as a separate attachment or bundled and included within the respective Technical or Financial volumes?

Answer: Any additional documentation/attachments or written proposals should be bundled and included with the respective Technical or Financial volume.

Question #16 Is there an updated link to register with the Maryland State Department of Taxation?

Answer: https://businessexpress.maryland.gov/start/register-a-business-in-maryland

Question #17 The instructions indicate that “Receipt of all Amendments MUST be acknowledged on the Price Proposal Form.” Please clarify if the price proposal form is the same as the Financial Volume and where on the form we should acknowledge it?

Answer: Instructions clarified to indicate that “Receipt of all Amendments MUST be acknowledged by signing and submitting the amendment cover page with the technical volume” Yes, the price proposal form is the same as the Financial Volume and; there is no signature required.

Question#18 Can you clarify what has changed with the Weighted Criteria scoring (3.1.2.4)?

Answer: Section 3.1.2.4 Evaluation Criteria REVISED AS FOLLOWS:

The following technical requirements must be met for the Contractor proposal to be considered technically acceptable

● Mandatory Requirements (60%) - Contractor’s demonstrated understanding of the University’s Mandatory Requirements and the nature of work to be performed. This includes the quality of responses and soundness of the offeror’s approach.

● Desired Requirements (30%) - Contractor’s demonstrated understanding of the University’s desired requirements is requested. Responses will be scored based on completeness and demonstrated ability to address the identified need.

● Past Performance/References (10%) - Contractors must provide references that can attest to the quality of product delivered ability to meet the project specifications as defined. The University may also use its own past performance with a Contractor as a portion of the evaluation for Past Performance.

Question #19 Can you clarify which requirements changed from mandatory to desired from the original draft?

Answer: Mandatory Requirement, Section K (Economic Benefit to Maryland). Change Priority

Code to D/E - desired with explanation (which is a change from M/E – mandatory with explanation).

Question #20 Volume I slide instructions indicate that we should include “University Proposal and

Contract Affidavits.” Please clarify, do we need to sign all of the affidavits/addendums in Exhibit II and return back in Volume 1? How are you defining University Proposal in this context?

Answer: Yes, please sign all affidavits/addendum included in Exhibit II and upload as part of the Technical proposal Volume I. University proposal is optional written materials in this context and can be included at the bidder's discretion.

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Question #21 The instructions indicate we should include: “Contractor Functional Qualifications &

Data Matrix and Written proposal.” Are you looking for us to include a separate written proposal with our response to the Matrix? If so,what is the expectation of the written proposal?

Answer: A written proposal is optional in this context and can be included at the bidder's discretion. The Technical Evaluation Committee does not have any expectations for the written proposal.

Question #22 Please clarify where you would like the electronic signature of a person duly authorized to commit Contractor to the proposal? Is Exhibit 1, Section A-1, Solicitation/Contract Form–the correct place for the signature?

Answer: A wet signature is also acceptable. Please sign in box #16 on Exhibit 1, Section A-1.

Question #23 Please confirm that the Terms and Conditions referenced in Section 8.1 of the matrix are the same as those labelled as Section 5 in the attached RFP_00020842TTR_UMD Family Care Services.pdf?

Answer: Yes, confirming that the Terms and Conditions referenced in this agreement are those in Section 5 of the solicitation.