Addendum 2 1998-25 Cloud Hosted VOIP System.pdf

This is an addendum issued by the Housing Authority of the City of Hartford, Connecticut, for RFQ #1998-25 regarding a Cloud Hosted VoIP Phone System. The original Request for Proposals was issued on September 24, 2025, with an initial response due date of October 23, 2025, at 2:00 p.m. Due to a substantial volume of questions received regarding the solicitation, Addendum #2, issued on October 14, 2025, extends the response due date to Thursday, November 6, 2025, at 2:00 p.m. All other terms and conditions of the original RFP remain unchanged. The Housing Authority seeks a vendor to provide configuration and migration services from its current VoIP system to a managed cloud-hosted solution, including porting of existing phone numbers, unlimited local and long-distance calling, E-911 registration and services, and comprehensive hosting, maintenance, and support. The successful vendor will be responsible for providing an SLA of 99.99% with service credits if performance falls below that threshold, while the Housing Authority retains administrative control over moves, adds, changes, and system programming.

The addendum does not contain information regarding pricing terms, set-asides, incumbent vendors, funding sources, or contract award dates and renewal options. Prospective respondents should direct inquiries to Kim Cotharin, Contracting Officer, at bids@hartfordhousing.org.