1346_Jan_28_26_solicitation_doc.pdf
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- Attached to
- 1998-25 Cloud Hosted VOIP Phone System
- Solicitation number
- 1346
- Issued by
- Connecticut
About this file
This is a solicitation document for the Housing Authority of the City of Hartford (HACH) in Connecticut seeking proposals for a cloud-hosted Voice over Internet Protocol (VOIP) phone system. The solicitation, numbered 1346 and designated as 1998-25, opened on September 25, 2025 at 7:00 AM EDT and closes on November 6, 2025 at 2:00 PM EST. The vendor question and answer period runs from September 26, 2025 through October 16, 2025. The successful vendor will be responsible for migrating HACH's current VOIP system to a managed cloud-hosted solution, including configuration, porting of existing phone numbers to the cloud provider's infrastructure, and provision of ongoing managed services. Required services include unlimited local and long-distance calling, E-911 registration and maintenance, full hosting and support of the VOIP environment, and a service level agreement guaranteeing 99.99% uptime with service credits for non-compliance. HACH will retain administrative control over moves, adds, changes, and system programming. The solicitation is open to all vendors, and delivery terms are Free On Board Destination.
Payment terms are vendor-specified, and no specific estimated total value is listed in the solicitation. The document references multiple addenda and supporting exhibits, including the original scope of work document, addendums addressing additional questions, and updated materials dated October 21, 2026. Primary contact for questions is Kim Cotharin at the Hartford Housing Authority, located at 180 John D. Wardlaw Way, Hartford, CT 06103, reachable at 860-723-8435 or via email at bids@hartfordhousing.org.
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Text version
Solicitation Number: 1346
1998-25 Cloud Hosted VOIP Phone System
Hartford Housing Authority
September 25, 2025 - November 06, 2025
Page:2
General Header Information
This quote has no questions defined.
No. 1346 Title: 1998-25 Cloud Hosted VOIP Phone System Start Date: September 25, 2025 at 7:00:00 AM EDT End Date: November 06, 2025 at 2:00:00 PM EST Vendor Q&A Start Date: September 26, 2025 at 12:00:00 PM EDT Vendor Q&A End Date: October 16, 2025 at 2:00:00 PM EDT Estimated Total Value:
Who can respond to this bid? : All Vendors Description: The Housing Authority of the City of Harford (HACH) is seeking proposals for a VOIP system. The successful vendor will provide the following migration from current VOIP system tasks and ongoing services:
Configuration and migration of HACH’s current VOIP with a managed solution
Porting of existing numbers to cloud hosted provider’s infrastructure
Ongoing managed services (description below)
Unlimited local and long-distance call plan
All E-911 registration and ongoing services
All hosting, maintenance, support, and service of the VOIP environment.
(HACH will retain the ability to conduct moves, adds, changes, and administrative programming of the system)
SLA of 99.99%, with a credit if service falls below that threshold Delivery Terms: Free On Board Destination Payment Terms: Vendor Specified Contact Information: Hartford Housing Authority
Kim Cotharin 180 John D. Wardlaw Way Hartford CT, 06103 United States Tel: 8607238435 Fax:
bids@hartfordhousing.org
Contact Details: If you have any questions, please contact:
Kim Cotharin 180 John D. Wardlaw Way Hartford CT, 06103 United States Tel: 8607238435 Fax:
bids@hartfordhousing.org
Selected Categories:
Page:3
Documents:
1998-21 VoIP 09042025.pdf
Addendum 1 1998-25 VOIP.pdf
Addendum 2 1998-25 Cloud Hosted VOIP System.pdf
Addendum 3 1998-25 Cloud Hosted VOIP System more questions UPDATED 10212026.pdf
Page:4
Item Specifications Solicitation has been designated as having no line items.
Page:5
File details come from the government source that posted it. Updated .