addendum-1-rfp-2026-nhvh-01-tstaf.pdf

Addendum #01 to BID invitation RFP-2026-NHVH-01-TSTAF

Date/Time of Bid Closing: April 27, 2026 4pm EST

1. What has been the number of temporary staff utilized in the previous year?

23 staff which included 1 RN, 14 LPNs, and 8 LNAs

2. What could be the estimated requirement for this RFP?

Requirement varies per facility need and current staffing. We are currently utilizing 4 LPN staff and 2 LNA staff at this time.

3. Does NVNH accept our subcontractors’ experience in lieu of our own experience?

Identification of how many years the company has been offering these services along with number of years of experience the subcontractors have would be acceptable.

4. The Pricing sheet mentions Dental services. Does this need correction?

The pricing sheet should not mention dental services, this is for temporary nursing staff only.

5. Can the agency provide historical staffing utilization data — average weekly shifts filled per discipline (RN, LPN, LNA) over the past 12 months?

RN – 13 week terms @ 5 shifts per week LPN- approx 15 shifts per week LNA- at most 10 shifts per week

6. Is there a minimum guaranteed shift volume, or should vendors assume fully variable demand with no floor?

There is no guaranteed shift volume, the need is dependent on NHVH staffing levels and resident levels and unknown at this time.

7. How far in advance are scheduled shifts typically communicated to the vendor?

As soon as a need is identified, it is communicated with an anticipated turn around time for credentialling of 2 weeks.

8. The Transmittal Letter includes rate lines for additional positions beyond RN, LPN, and LNA. Is the agency actively seeking quotes for other disciplines, and if so, which ones?

There is potential for future usage of other disciplines, if available. Nothing planned at this time.

9. Does NHVH accept a Nurse Licensure Compact (NLC) license in lieu of an NH OPLC-issued license for RNs and LPNs whose home state is an NLC member?

Yes

10. What is the acceptable age of credentialing documents at the time of submission — specifically background checks and OIG exclusion screenings?

The background checks and OIG exclusion screening should be completed within 90 days of credentialing with NHVH.

11. For the criminal background check requirement, does NHVH accept either the National Criminal Records Check or the NH Release of Criminal Record Authorization Form, or does the agency prefer one over the other?

The NHVH only accepts the National Criminal Records Check results.

12. What is the expected response time for urgent, unplanned shift fills such as same-day call-outs?

Since the staff has to be credentialled we do not require same day responses but do expect our agency staff to have good attendance and work the shifts that they are assigned.

13. What EHR system does NHVH use? This will inform our assessment of orientation requirements for temporary staff documentation compliance.

NHVH uses Point Click Care as our EHR system.

14. The RFP requires the contractor to provide replacement staffing when a temporary staff member cannot fulfill a shift. Is there a defined timeframe within which the replacement must be placed?

If a temporary staff member ends their assignment early then we request an appropriate replacement for the remainder of their contract within 2 weeks.

15. Does the agency intend to award to a single vendor or multiple vendors under this non-exclusive contract?

This is anticipated to be awarded to a potential of 2-3 vendors.

16. Who are previous incumbents on this project?

Amergis Staffing, 22nd Century Technologies, Inc and Enterprise Solutions, Inc.

17. What was the annual spend for the previous year on this Project?

Total spend for SFY25 was $821,299

18. If this is a new contract, what is the anticipated budget for this contract?

The budget is dependent on the need at the time of scheduling and is unknown at this time.

19. Is this RFP intended for a single-vendor award or multiple-vendor awards?

The RFP is intended for a multiple-vendor award (expected to be 2-3 vendors).

20. What communication method will be used to distribute requisitions and task orders to the vendors awarded under the contract? This includes options such as Email, VMS, or any alternative mode.

Email or phone calls

21. In the event that the agency opts to use a VMS for requisition/task order distribution under the contract, could you please verify the name of the VMS being considered?

N/A

22. How will requisitions be distributed among the chosen vendors under the contract?

It will be based on vendor availability / credentialing turn around time.

23. Can you confirm whether requisitions/task orders under the resulting contract will be sent to all selected vendors?

Yes, the request will be sent to all vendors. Once the request is filled, the vendors will be notified.

24. If requisitions under the resulting contract are intended for specific vendors among those awarded, how does the agency plan to determine and select those particular vendors for receiving requisitions?

The initial request will be sent to all vendors and each proposed candidate by each vendor will be reviewed before chosen.

25. What is the process by which vendors will receive requisitions under the resulting contract?

Our staffing team will determine what the current facility need is for temporary staffing. All vendors will be notified of the staffing request. The facility will review and interview the candidates proposed by the vendors. The facility will then determine which candidates are chosen for the requisition based on their availability to fill the requisition and interview to assure they are the best fit for the facility.

26. Are both hard copy and electronic submissions mandatory?

Both are not required, you may submit either a hard copy or electronic version.

27. Will submission via email only be sufficient?

Yes an electronic email version is acceptable.

28. Is submission of a hard copy required in addition to the electronic version?

Both are not required, you may submit either a hard copy or electronic version.

29. Could you please clarify whether “Technical Capability” and “Technical Proposal” refer to the same requirement?

Yes, they are referring to the same information.

30. Does the 10-page limit include Technical Capability, Litigation History, and Financial Strength?

It should be 10 pages maximum including technical proposal, vendor references, affiliations, executive summary and plan to meet requirements along with litigation statement. The financial strength documentation is not included in the 10 page maximum.

31. Does the 10-page limit also include Qualifications and Compliance, as well as Experience with Previous On-Site Services?

It should be 10 pages maximum including technical proposal, vendor references, affiliations, executive summary and plan to meet requirements along with litigation statement. The financial strength documentation is not included in the 10 page maximum.

32. Is there any orientation fee applicable to this project?

Temporary RN and LPN staff will be provided with 16 hours of orientation. LNA staff will be provided with 8 hours of orientation. These will be considered part of their assignment (paid shift)

33. Is this a new contract or a re-bid? If it is a re-bid, please provide the name(s) of the incumbent vendor(s).

New Contract

34. Are there any issues or concerns with the current incumbent vendor(s)?

No

35. How many awards are anticipated under this RFP?

Multiple vendors (2-3 maximum)

36. What was the previous spending under this contract?

A total of $2,127,992.57 has been spent on temporary nurse staffing contracts from July 1, 2024 – current.

37. What is the anticipated budget for this contract?

SFY27 budget is based on current contract rates, SFY28-29 budget has not been submitted at this time

38. Are vendors permitted to contact individual departments for marketing purposes under this contract? If so, are there specific guidelines that must be followed?

Additional information on services available can be provided to anyone on our senior management team, however the State of NH requires the RFP and bidding process for most service contracts. We currently do not and have not contracted for temporary staffing in any other departments other than nursing.

39. Should Experience, Qualifications and Compliance, and Experience with Previous On-Site Services be submitted as separate sections?

These are not required to be submitted as separate sections, however it is important to make responses to each topic clear.

40. Are the sections for Experience, Qualifications and Compliance, and Experience with Previous On-Site Services included within Exhibit B?

They can be included or on separate pages, as long as they are included in the final submission to NH Veterans Home.

41. Please confirm if this is a new initiative or a re-bid of an existing contract?

This is a new contract, however this is an existing service that we use currently. The current contract expires 6/30/26.

42. Please confirm the budget allocated for this project.

SFY27 budget is based on current contract rates, SFY28-29 budget has not been submitted at this time. It will be primarily dependent on the staffing need during the year.

43. If it is a re-bid, please share the names of the current service providers/incumbent vendors? Additionally, how many active resources are working under the previous contract?

This is a new contract, however the existing contractors that have a current contract include Amergis and 22nd Century. The number of individuals working under the current contracts varies daily based on the staffing/scheduling need.

44. Please provide the historical spending associated with this contract.

SFY $571,797, SFY25 $821,299, Current SFY through 4/1/26 $734,895

45. Are there any specific challenges, pain points or areas of concern that you are currently experiencing with the existing vendors?

46. Please clarify the anticipated number of awards expected under this RFP.

We anticipate choosing 2-3 vendors to contract with.

47. Is there a local preference in connection with this RFP?

All eligible submissions will be considered. Scoring is not dependent on local vs.

non local.

48. Please confirm the evaluation criteria and weighting (e.g., technical vs. cost).

Evaluation Criteria and weight is identified on page 12 of the RFP:

Points will be given for submissions that meet the initial screening for compliance with all required elements of the RFP. Point breakdown is as follows:

49. Will there be an opportunity for a virtual/on-presentation or negotiation meeting during the evaluation process?

No

50. What is the expected timeline for award notification and contract execution?

It is expected that the contract will be effective July 1st or upon NH Governor & Council approval.

51. What is the anticipated volume of staffing requests (e.g., estimated number of requisitions per year)?

Difficult to provide, we base it on current staffing and census and continuously monitor the need each week.

52. Could you please provide details on the job categories, labor classifications or skill sets most requested?

RN, LPN and LNA are most desired meeting the requirements identified on pages 5 and 6 of the RFP.

53. Is there an employee conversion policy (i.e., can the department directly hire contractor staff after a defined period)?

As outlined on page 5: “after 9 months of work, a temporary staff may apply for a permanent position with no additional fee to NHVH.”

54. Will timekeeping be handled through the department’s system or will vendors be required to provide a platform?

The vendors will be required to provide a platform for timekeeping for their staff.

55. In the event of a contract award, please clarify whether awarded vendors will be permitted to directly engage with individual departments/agencies for staffing requests or if all requirements will be routed through a centralized system?

All of our staffing requests are centralized through our scheduling department for all nursing staff.

56. Is this a recompete of a previous contract? If so, could you kindly provide:

a. Historical usage data (e.g., number of positions filled, total hours billed)? For the last contract the total temporary staff assignments were 87 terms

b. The previous contract budget? SFY24 $571,797, SFY25 $821,299, SFY26 through 4/1/26 $734,895

c. The names of the incumbent vendors? 22nd Century and Amergis

57. Are Resumes required at the time of proposal submission if so:

a. Are live (actual) resumes required at the time of proposal submission? If yes, how many? No, only after the contract is finalized, when staff is being credentialed.

b. Are sample resumes required at the time of proposal submission? If so, how many should be provided? No sample resumes are requires at the time of proposal submission.

c. Are key - personnel resumes required at the time of proposal submission? No, key-personnel resumes are not required at the time of proposal submission.

58. Is there an estimated budget or cost range associated with this contract?

Previous fiscal year spend is as follows: SFY24 $571,797, SFY25 $821,299, SFY26 through 4/1/26 $734,895. It is undeterminable at this time as to how much future years will be as it is dependent on staffing needs.

59. Could the agency please confirm whether any specific business registrations, certifications, or licenses are required to be submitted as part of the proposal?

The company must be registered to perform business in the State of NH with the Secretary of the State and have a valid State of NH Vendor number assigned.

Please refer to the State of New Hampshire Vendor Registration website for additional information.

https://apps.das.nh.gov/vendorregistration/(S(oexjuhyxz4hydq2ocaaejfhr))/welcom e.aspx

60. Could you please confirm if two references are sufficient? If not, please advise how the third reference should be submitted.

2 References are sufficient

61. What are the biggest challenges the NH Veterans Home experienced when working with the current contracted staffing vendors?

There are no current concerns, however credentialing staff in a timely manner is of most importance to ensure ability to use contracted staff on site.

62. How does the facility typically distribute shifts among contracted vendors (rotation, first-come, performance-based)?

Our staffing team will determine what the current facility need is for temporary staffing. All vendors will be notified of the staffing request. The facility will review and interview the candidates proposed by the vendors. The facility will then determine which candidates are chosen for the requisition based on their availability to fill the requisition and interview to assure they are the best fit for the facility.

63. Are additional vendors being added under this solicitation, or will the contract remain limited to a specific number of vendors?

This is an open solicitation for any company that meets the criteria and submits a bid that meets all requirements. We anticipate 2-3 vendors to be selected for contracting.

64. What opportunities for improvement have the agency identified with the current staffing vendor?

There are no current concerns with our contracted staff.

65. Could you please confirm whether proposals must be submitted both physically and electronically, or if an electronic submission alone will satisfy the RFP requirements

Electronic or Physical is sufficient. Both physical and electronic copies are not needed.

66. Will the State allow vendors to submit additional positions that they can provide but aren't listed on the pricing page in the event the Veterans' home might need those positions in the future?

Yes, additional positions/pricing is allowed to be provided for future consideration.

67. The RFP currently limits the proposal to ten (10) pages; however, this page count appears to encompass multiple required components, including but not limited to the Transmittal Letter, contact information, references, Conflict of Interest disclosures, Executive Summary, and Pricing.

Please see question #68

68. Given the number of required elements that must be included within the existing page limitation, would the Department consider increasing the allowable page count to ensure vendors can provide complete, clear, and compliant responses?

Specifically, we respectfully request confirmation that the Department would allow:

Up to ten (10) pages for the Executive Summary, and an additional four (4) pages to accommodate all other required submission elements (e.g., Transmittal Letter, required certifications, contact information, references, conflict of interest disclosures, and pricing).

This is acceptable

69. Is the submission of contractual exceptions permitted within the proposal?

Yes, however they are not considered accepted exceptions unless approved by the State of New Hampshire and incorporated into the final contract.

70. The RFP references insurance requirements but does not specify additional insured obligations. Please clarify whether the Client requires additional insured status and, if so, the applicable insurance policies.

Insurance requirements outlined in the RFP include Professional liability insurance in amounts no less than $1,000,000 per claim and $2,000,000 per incident. Please also refer to the P-37 Sample attachment to the RFP, section 14. Insurance for property loss, requirements of insurers (must be licensed in NH), policy renewals, etc. In addition, see section 15. Workers Compensation which is also required.

71. What is the annual spend for these services for the previous 2 years?

SFY24 $571,797, SFY25 $821,299

72. Is this a new contract or is there an existing contract in place with incumbents?

This will be a new contract starting July 1, 2026.

73. Who are the incumbents?

22nd Century and Amergis

74. What are the current bill rates for these services?

RN $90-$94, LPN $80-$84, LNA $35-$39

75. How many awards will be made?

We are estimating 2-3 awards to be made.

76. How many of each modality are estimated to be needed?

3 LPN and 1 LNA will be the estimated need but could increase depending on the current staffing need

77. What position is needed the most?

LPN staff on our 1500-2330 shift

78. Are the assignments 40 hours per week?

Typically 40 hours, we have provided the option of part time/per diem to LNA contracted staff

79. How long are the assignments?

Assignments vary from 8 weeks to 12 weeks, if we have the need to extend and it is mutually agreed by both parties then we may offer to extend for another contract

80. Can we obtain electronic/soft copies of the Vendor Spending (total payments made to each vendor from the date of award till date) for the Current Contracts you have in place for “Temporary Staffing Services - RFA-NHVH-2023-004 “ with 22 Century Technologies Inc., Maxim and Enterprise Solutions Inc?

No funds were expended with Enterprise Solutions.

$277,556 was spent with 22nd Century $1,850,435 spent with Amergis/Maxim

81. Is this a new contract or renewal of an existing contract?

New

82. If there is an existing contract, could you please share the names of the current vendors and their pricing?

$277,556 was spent with 22nd Century $1,850,435 spent with Amergis/Maxim

83. In order to be considered responsive for this solicitation, is it mandatory to bid on all positions?

RN, LPN and LNA are required

84. What is the estimated budget for this contract?

The state budget for SFY27 was based on the previous contract rate. The state budget for SFY28-29 has not been submitted at this time.

85. Is it mandatory to subcontract?

Not mandatory on our end, we are using a contracted vendor to supplement our current staffing.

86. Could you please provide information on the daily duration of shifts required for the necessary professions? For example, the number of hours per day?

Shifts are 8 hour shifts, typical hours for all temporary staff are 1500-2330 with a 30 minute unpaid lunch. We have occasional needs on our night shift also. Those hours are 2300-0700.

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