A23 RFQ Attach 2 -PWS.docx

Performance Work Statement Custodial Services Defense Finance and Accounting Services (DFAS) Limestone

1. SCOPE OF THE CONTRACT

1.1. The Contractor shall provide all personnel, equipment, materials, tools, supervision, and transportation necessary to adequately provide the required custodial services for the Defense Finance Accounting Service (DFAS) according to this PWS, including Attachments 1 through 3.

1.2. DFAS Limestone is located at: 27 Arkansas Rd. Limestone, ME 04750

1.3. Period of Performance: one base year with four (one year) options.

2. PERSONNEL

2.1. The Contractor at a minimum shall provide a full-time day porter and no less than two full time custodial workers to handle daily cleaning required per the PWS. The contractor’s employees shall not pose an actual or potential threat or risk to security to the mission of DFAS, or to the health and safety of their workforces. The Government has an inherent right under law, practice, and regulation to restrict and control access to its facilities. The Government's exercise of its right to grant and revoke access by particular individuals to its facilities shall not constitute a breech or change to this contract regardless of whether said individual(s) are employed by the Contractor, and regardless of whether said individual(s) are thereby precluded from performing work under this contract.

2.2. The Contractor shall provide a supervisor who shall be responsible for overseeing the performance of work. The supervisor shall have full authority to act for the Contractor on all contract matters relating to daily operations. The supervisor shall be responsible for assigning duties to contractor employees. Contractor employees shall not be tasked by Government personnel to perform any duties. All custodial matters shall be reported to the supervisor.

2.3. In the event the supervisor is absent due to leave, illness or official business, all responsibilities and functions assigned to the supervisor shall be the responsibility of the alternate supervisor. The Contractor shall assign one of its other personnel to act as the Alternate Supervisor if the Supervisor is absent or otherwise unavailable.

2.4. The supervisor shall be available Monday through Friday 0600 to 1500, , Eastern Standard Time, to meet with the Contracting Officer Representative (COR), or alternate COR, to discuss contract issues. The supervisor does not have to be available in person but may be available through a telephone answering system, email, or cell phone which will enable the COR to access the supervisor.

2.5. The supervisor and alternate supervisor shall be able to read, write, speak, and understand the English language.

2.6. The Government may undertake or award contracts for additional work at or near the site of work under this contract. The Contractor shall fully cooperate with the other Contractors and with Government employees and shall carefully adapt scheduling and performing the work under this contract to accommodate the additional work, heeding the direction provided by the Contracting Officer. The Contractor shall not commit or permit any act that will interfere with the performance of work by any other Contractor or by Government employees.

3. SECURITY REQUIREMENTS AND INVESTIGATIONS

SECURITY REQUIREMENTS FOR

CONTRACTS REQUIRING UNESCORTED ACCESS TO DFAS FACILITIES/NO ACCESS TO CLASSIFIED INFORMATION, CONTROLLED UNCLASSIFIED INFORMATION (CUI) OR SYSTEMS ACCESS

The following security requirements will be placed in Statement of Works (SOW’s) and Performance Work Statements (PWS’s) when on-site contract work requires Unescorted access to DFAS facilities with NO access to classified information, CUI, or systems access. This security language is most used for commercial vendors and janitorial services who require unescorted access into our DFAS facilities.

Note. Security language identified below may require modification based on specific contract requirements.

Security Requirements.

Personnel Security Investigation (PSI) Requirements – Non-Sensitive (NS) Positions (Unescorted Access). Contractor personnel will require a favorably adjudicated Tier 1, or equivalent Non-Sensitive (NS) level or higher investigation. No access to classified information, CUI, to include Personally Identifiable Information (PII), or system access required.

Personnel Security Investigation Waivers. For those contractor personnel who do not already have the required background investigation and adjudication, an NS position may be occupied with a pre-investigative waiver from DFAS Personnel Security provided no issues of a security concern are identified by DFAS Personnel Security after a review of all information submitted by contractor personnel. Those contractor personnel who do not qualify for a pre-investigative waiver may not occupy a NS contractor position with DFAS until the background investigation is completed and favorably adjudicated by the Defense Counterintelligence and Security Agency Adjudication and Vetting Services (DCSA AVS). It is important to note that while there is no set schedule for background investigations, as each one is different, this process can be lengthy and take several months to more than one year in some cases. Should a contractor company not wish to wait for the entire process to be completed, they may withdraw the contractor applicant from further consideration by notifying DFAS Personnel Security within sixty (60) days from the date DFAS Personnel Security determines the applicant to be ineligible for a waiver. The contractor company may then submit another contractor candidate for a background investigation.

Personnel Security Forms Required. IAW standard DFAS Personnel Security policy, ALL incoming contractors must submit a new set of fingerprints (taken within the last 30 days)*.

Contractor/Contractor personnel must apply for fingerprint appointment immediately (the next business day) upon award date. The contractor/contractor personnel shall submit the Contractor Request for Investigation (CRI) (DFAS Form 9035) immediately (the next business day) of providing fingerprints. The information needed in the Declaration for Federal Employment (OF-306) shall be submitted to the Contracting Officer Representative (COR) by the contractor/contractor personnel. The COR will submit the OF-306 and DFAS Form 9035 to DFAS Personnel Security. DFAS Personnel Security will review all submitted documentation to validate whether contractor personnel meet personnel security requirements to perform work on the contract or if a new background investigation is required.

Contractor providing personnel who can and timely do obtain favorable security evaluations and DoD CACs for required contractor employees performing on this contract is a prerequisite for contractor performance and invoicing. Also, the failure of a contractor to provide employees who can and timely do obtain a favorable security adjudication and a DoD CAC may be considered negatively when assessing contractor performance, termination, or other.

*New fingerprints are not required if any of the following apply:

1. The person has been fingerprinted for the DCSA within the past 30 days.

2. The person is currently undergoing a background investigation, or reinvestigation, by DCSA or any other Federal agency.

3. The person has a background investigation currently being adjudicated by the DCSA AVS or another AVS.

4. The person has been favorably adjudicated within the past 30 days by the DCSA AVS or a AVS from any other Federal agency: or

5. The person is coming directly from another DoD agency, with no break in service. This includes any of the military branches as well as the U.S. Coast Guard; however, service members in an inactive reserve status are not included.

6. The DFAS Personnel Security Office otherwise determines that no new fingerprints are required.

Incident Reporting Requirements.

In all cases, whenever a DFAS contractor displays conduct, or is involved in any incident, which is in violation of any of the thirteen National Security Adjudicative Guidelines*, the contractor must immediately report the incident to the contractor company Security Office/Facility Security Officer, the DFAS Manager of the area to which they are assigned, the COR, and the DFAS Personnel Security Office. Reporting to DFAS Personnel Security may be made by phone to (317) 212-7888, by email to dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil, or, in the case of personnel physically located at DFAS Indianapolis Center, in person to the DFAS Personnel Security Office located on the third floor center hallway at Column 320T.

All incidents will be investigated by DFAS Personnel Security and, depending on the date of the subject’s most recent investigation, may need to have an updated background investigation initiated. Those that do not require a new investigation will have all relevant information regarding the incident forwarded to the DCSA AVS for review and re-adjudication.

*The thirteen National Security Adjudicative Guidelines are:

Some Examples of Incidents That Require Reporting to DFAS Personnel Security:

a) An arrest for any criminal offense, not including minor traffic violations, by any law enforcement agency. This DOES include the traffic offenses of Driving Under the Influence of Alcohol or Drugs, and Reckless Driving.

b) Violation of any court order.

c) Civil judgements.

d) Delinquencies on any debt for 180 days or longer.

e) Federal, State or Local tax issues or delinquencies.

f) Delinquencies on any Federal debt (including Federal Student Loans and Federally backed home mortgage loans).

g) Child Support delinquencies.

h) Filing for Chapter 7 or Chapter 13 bankruptcy in any Federal Bankruptcy Court.

i) Foreign Travel.

j) Marriage or Cohabitation with a Foreign National (person from a foreign country).

k) Having a close personal friendship with a Foreign National with regularly occurring contact.

l) Ownership of property or financial accounts in a foreign country; and

m) Being approached by a person know to be, or suspected to be, working as an agent of a foreign government or terrorist organization, or any other person, who seeks any information about DFAS, the Department of Defense, or the U.S. Government, especially if the person offers money or something of value to the contractor employee.

It should be noted that person’s delinquent on Federal debt of any kind may not obtain or maintain favorable personnel security adjudication or be considered for a contractor position with DFAS unless they can provide documentary proof that a payment plan has been established with the government agency to whom the debt is owed, and that regularly recurring payments are being made. Contractor personnel who cannot obtain and maintain a favorable personnel security adjudication may not have access to the government data, facility, and equipment required under the contract.

NOTE: This list does not cover every potential incident or offense; any incident in which a contractor is involved, and a question exists as to whether it should be reported, should report the incident to DFAS Personnel Security, who will then determine if further action is warranted. Failure to report an incident is, in and of itself, an incident involving personal conduct, and may, in some cases, be more serious than the original incident.

Foreign Travel by DFAS Contractor Personnel Official and Unofficial (Personal) Travel: Official U.S. Government Business: persons employed as contractor employees with DFAS, to include those with Noncritical Sensitive (formerly IT-II) access, Critical Sensitive (formerly IT-I) access, access to critical program information (related to Research, Development, Test, and Evaluation), sensitive compartmented information, and/or special access program information, in accordance with DoD Directive 5240.06, are required to complete a DFAS Form 9133, Notification of Foreign Travel, not less than 30 calendar days prior to the scheduled travel.

One copy shall be sent the DFAS Personnel Security group box at dfas.indianapolis-in.zh.mbx.dfas-inhrsecurity@mail.mil and one copy shall be turned into the Site Force Protection Office of the DFAS site where they are stationed. Site Force Protection POC information: https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.aspx Upon receipt of the completed Form 9133, the Site Force Protection Office will contact the contractor employee to validate training, complete the country/theater clearance package, as required, and schedule a Foreign Travel briefing. Immediately prior to travel, contractor employees will check with the State Department at https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html.html for any travel advisories for the country or region being traveled to and take the appropriate steps to ensure their safety for any location covered by a travel advisory or warning.

Security Requirements. Contractor personnel shall follow all host security requirements in accordance with Part 117 of Title 32, Code of Federal Regulations; paragraph 117.16. The contractor shall immediately report any occurrences of violation of stated regulations to the Contracting Officer (CO), COR, and the DFAS Personnel Security Office.

Security Education and Training. Contractor personnel shall follow all host training requirements. Contractor personnel who require unescorted access into DFAS facilities shall receive applicable security training through the site Force Protection Office. To identify Site Force Protection Officers at each DFAS location consult the Agency Force Protection Portal Page:

https://dfasportal.dfas.mil/ddss/force_protection/Pages/SiteSpecificForceProtectionSecurityServices.aspx

Installation Entry and Common Access Card (CAC) Requirements.

The Contractor shall comply with established security procedures for entering government installations and facilities. Contractor employees shall be required to obtain and wear identification (ID) badges that will permit access into the facility.

Contractors shall work with the assigned DFAS COR/Mission Partner Account Sponsor (MPAS) to obtain a CAC using Mission Partner Identity Credential Account Management (MP ICAM). Under no circumstances will a CAC be issued to any person unless that person has been cleared by the DFAS Personnel Security Office to work on the contract.

All CACs and badges issued to Contractor personnel are Government property and must be returned to the assigned DFAS COR/MPAS upon departure from the program or at the conclusion of the contract, whichever comes first. CACs can also be mailed in or turned into RAPIDS locations. Contractors whose CAC is lost or stolen must report the loss as soon as possible to the assigned DFAS COR/MPAS and present documentation that the CAC is missing and describing the circumstances under which the loss occurred. The assigned DFAS COR/MPAS will follow agency CAC procedures to issue a new CAC.

Contractors’ must not share their CACs and passwords with any other staff members. The assigned DFAS COR/MPAS will report any violation or suspected violation to the Contracting Officer and DFAS MP ICAM Account Security Manager (MPASM). Any violators will be temporarily or permanently removed from the project. If a Contractor has a CAC issued from another agency, that CAC must be revoked and returned before issuance of a new CAC.

4. QUALITY CONTROL

4.1. The Contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified. One copy of the Contractor's QCP shall be provided to the Contracting Officer and the COR at the post award conference. An updated copy of the QCP shall be provided to the Contracting Officer and the COR at start of performance, and as changes occur.

4.2. Weekly, the Contractor shall inspect the facility for quality of work by the custodial team and compliance with this PWS. An electronic copy of the inspection record conducted by the Contractor shall be emailed to the COR, ACOR, or Facility Chief no later than 1300 the next business day following the inspection at an email address to be provided. The record should note any necessary corrective action along with the date corrective action will occur. These records shall be filed for reference and provided upon request for discussion purposes.

4.3. The Contractor shall be responsible for scheduling all services required under this contract and shall notify the COR in writing of all periodic maintenance at least two weeks prior to starting.

5. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

5.1. The Government shall evaluate the Contractor's performance under this contract using the method of surveillance specified below. Surveillance observations shall be recorded by the Government. When an observation indicates defective performance, the COR shall request the Contractor Supervisor to initial the observed write-up.

5.2. The Government shall use two methods of surveillance to evaluate the Contractor's performance. The methods of surveillance which shall be used are:

· Periodic surveillance of output items (daily, weekly, monthly, quarterly, semi-annually) as determined necessary to ensure a sufficient evaluation of Contractor performance under Attachment 2 and section 13 of this PWS

· Customer complaints: Customer complaints are from DFAS employees through documentation provided to the COR, for review, prior to being presented to the Contractor.

6. PERFORMANCE PERIOD

6.1. The normal performance period of the requirements of Sections 8,9 and 10 shall be Monday through Friday from 0600 to 1800 except as stated in Paragraphs 6.2, 6.6, 8.14, 9.1, 10.1 and 10.4.

· The Contractor shall arrange its employees schedule to enable them to perform the required services and provide coverage in the building during the core hours of 0600-1800. A tentative work schedule shall be part of the quality control plan and provided at the post award conference.

6.2. The Contractor shall provide one or more contract employees as a Day Porter during the hours of 0600 to 1430, Monday through Friday. This employee shall not be the same employee found in paragraphs 2.2. The Day Porter shall be responsible for emptying all recyclable paper and cardboard, maintaining break station paper towel dispensers, restocking restroom supplies, emptying restroom trash receptacles, cleaning the grounds, emptying waste receptacles, cleaning the smoke shacks, spot cleaning, and other unanticipated cleaning needs as identified by the COR, ACOR and Facilities Chief.. The above tasks will be accomplished in accordance with requirements in Sections 8 and 9.

· Cleaning and other tasks accomplished by the Day Porter shall not be considered sufficient to meet the requirements found in Sections 8, 9, or 10 except in secured areas.

· The Security/Emergency Operation Center, Warehouses, LST/DMI Support Rooms, Document Management Area, and other secured offices/rooms, will require the Day Porter to perform cleaning of these areas according to the requirements found in Sections 8 and 9 during the hours of 0700 to 1430. The Contractor shall coordinate this requirement with the COR, ACOR, or Facility Chief.

· In addition to the Day Porter, the Contractor shall provide Custodial staffing Monday through Friday to begin each day no earlier than 0930. Custodial staff will perform all required services in accordance with Sections 8, 9 and 10 with the understanding of those periodic items that are to occur outside of the normal core hours of 0600-1800.

· The Day Porter and Custodians will respond to urgent needs such as toilet overflows, leaks, and spills. They will will be responsible for plunging clogged sinks and toilets and shall alert the COR, ACOR, or Facilities Chief if the sink or toilet cannot be successfully cleared by plunging.

6.2 The Contractor shall not provide service on the following recognized holidays:

· New Year’s Day

· Martin Luther King’s Birthday

· Washington’s Birthday

· Memorial Day

· Juneteenth National Independence Day

· Independence Day

· Labor Day

· Columbus Day

· Veteran's Day

· Thanksgiving Day

· Christmas Day When the holiday falls on Monday through Thursday, scheduled custodial services shall be performed on the following day. When the holiday falls on Friday, scheduled custodial services shall be done on the preceding day.

6.3 The Contractor shall respond to an emergency service call within two hours after being contacted by the COR. Emergency service calls are not separately billable and limited to no more than three calls per contract year without contractual adjustment. The Contractor shall establish and maintain a telephone answering system, email, or cell phone which will enable the COR access to the supervisor. This provision applies only to emergencies and not for normal urgent clean-up duties covered in day-to-day requirements. Examples of urgent responsibilities are clean-up of overflow toilets, clogged sinks. The contractor shall support Fiscal Year-End Closeout extended business hours on Saturdays during the month of September, if needed, as coordinated by the COR. The contractor shall ensure coverage to support all restrooms, employee break-stations and the command post areas are maintained in a sanitary manner.

7 GOVERNMENT FURNISHED PROPERTY AND SERVICES

7.1 The Government will provide electricity, water, sewage, and cooling/heat used by the Contractor during the work performance.

7.2 The Government will provide the Contractor a 180 sq. ft. Custodial office/break room and 64 sq. ft. storage room, desk, four chairs, and misc. janitorial closets located throughout the facility to enable the Contractor to conduct business related to this contract on-site.

· Contractor shall store all cleaning supplies, chemicals, and janitorial equipment in the above space provided.

· The Contractor shall maintain the area furnished by the Government in a clean and reasonable manner.

· Security of the supplies and equipment are the responsibility of the Contractor.

7.3 The Government will be responsible for dumpsite refuse disposal, and insect and rodent control.

7.4 Safety, security, and fire inspection will be provided by the Government and the Contractor shall abide by all applicable findings. In case of incidents involving safety, security, or fire, the Contractor shall contact the COR. In emergency cases the Contractor shall contact DFAS-Limestone Security Office at 207-328-1116 and for fire, call 9-911.

8 General Tasks

8.1 All custodial services shall be performed in accordance with the current city, state, and federal regulations. The intent and purpose of the Performance Requirements Summary (Attachment 2) is to outline the task and frequency of services, allowable surveillance, performance requirements, and payment computations, but is not all inclusive of custodial work required to keep areas in a neat, clean, and orderly appearance.

8.2 Contractor personnel shall wear appropriate protective equipment while performing custodial tasks in restrooms and on spills which could contain chemical or biohazards. It is the Contractor’s responsibility in providing all personnel protective equipment to ensure safe working environment for contractor employees.

8.3 The Contractor shall take all necessary precautions to ensure against damage to existing structures. The Contractor shall immediately notify the COR of damage to structures (Government facilities and equipment) occurring in performance of the contract. The Contractor is responsible for the replacement or repair of damaged structures to the satisfaction of the contracting officer. The Contractor will not replace or repair structures before obtaining approval from the contracting officer through the COR.

8.4 The Contractor shall accomplish all cleaning tasks to meet the completeness, quality, frequency, and degree of professionalism to comply with the requirements set forth in the PWS.

8.5 The Contractor, in the performance of the requirements of this contract, shall only take breaks outside the facility nearest the custodial office or in the Government provided Custodial break room. The Custodial staff may smoke in the smoking sheds located on the east and west sides of the building but shall not smoke anywhere else on the property including their personal vehicles.

8.6 In such cases where a room or office is locked, it shall be the responsibility of the room or office occupant to contact the COR and schedule a time with the Contractor to meet this PWS.

8.7 In the event the Contractor is unable to clean a room or area due to meetings, personnel request, or other reasons beyond the control of the Contractor, the Contractor shall submit a list in writing to the COR prior to leaving the facility. The development and submittal of list of tasks the contractor was unable to perform is a requirement in addition to the other requirements for coordination of custodial services which are called for under other provisions of the contract.

8.8 All Contractor personnel shall be trained on the proper procedures on how to clean spills in accordance with 29 CFR 1910.1030, Blood Borne Pathogen Standard. The Contractor shall provide the COR with current certified copies of all training certificates at the post award conference.

8.9 The Contractor shall display caution signs when cleaning floors to warn personnel before entering the area being cleaned. The signs shall be removed when the area is safe and work is completed.

8.10 Contractor shall use commercial quality, bag type, filter vacuum cleaners while performing all vacuuming within the facility.

8.11 The Contractor shall comply with applicable Federal, State, and DOD OSHA (safety, occupational and health) policies. Contractor employees shall report work related injuries to their employer or appropriate contracting point of contact, who will report them to the Site Safety Manager (SSM) and COR. The Contractor is not covered by the Federal Employee Compensation Act (FECA) and each Contractor is responsible for their employees’ workers compensation entitlements while on DFAS property performing assigned duties.

8.12 All inside windows facing the outside of the facility are treated with a blast film protectant. The Contractor shall use only common washing solutions and synthetic sponges, squeegees, or soft cloths in cleaning these surfaces.

· The Contractor shall be responsible for repairs and replacement of damage due to improper cleaning of this protectant film.

· Ammonia based glass cleaners are forbidden on windows and window film.

8.13 It is the responsibility of the Contractor to ensure all items of personal or monetary value found by the Contractor's employees, are turned into the COR, Alternate COR, or Security Officer at DFAS- Limestone.

8.14 The Contractor shall work with the COR, ACOR, or Facility Chief to access secured areas for basic and periodic cleaning. These areas include (but are not necessarily limited to) the IT Office, the Warehouse, the Maintenance Office, the Security Office, Executive Offices, and the Facility Chief Office. Contractor personnel will be escorted by an approved Government employee at all times when in a secured area.

· Basic cleaning in these areas shall be accomplished by the Day Porter and performed in a manner to minimize disruption to DFAS employees and other contractors.

· Access to secured areas for periodic cleaning found shall be coordinated with the COR, ACOR, or Facility Chief at least one week in advance. At the discretion of the authorized Government employee, the Contractor can be required to accomplish the scheduled task outside of the Contractor’s normal operating hours.

9 BASIC CLEANING

9.1 Hard Surfaces

· Each day, the Contractor shall sweep (or vacuum) and then mop all hard surface floors, including corners, so they are free of visible litter, dust, dirt, salt, and foreign debris.

· The Contractor shall move all chairs, trash receptacles, rolling file cabinets, and easily movable items to clean underneath and return movable items to their original positions.

· On completion, the hard surface floors shall have a uniform appearance and shall be free of streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. The Contractor shall remove all splash marks, mop streaks, and mop strands on furniture, walls, baseboards, etc. remaining in the area.

· Grout should be kept clean and of a uniform color which may require additional and specific cleaning by the Contractor.

· Resilient tile floors will be burnished monthly to maintain a polished/glossy appearance and will be performed outside core hours of 0600-1800

9.2 Carpeted Surfaces

· Daily, the Contractor shall vacuum all carpeted surfaces in common areas and executive suite, including corners, to remove soil, grit, litter, dust, and foreign debris to restore resiliency of the carpet pile.

· Weekly, or as requested, the Contractor shall vacuum all carpeted surfaces in cubicles and offices, including corners, to remove soil, grit, litter, dust and foreign debris to restore resiliency of the carpet pile.

· The Contractor shall move all chairs, trash receptacles, rolling file cabinets, and easily movable items to clean underneath and return movable items to their original positions.

· Daily, and as needed, the Contractor shall sweep or vacuum, rubber, or polyester carpeted mats to remove soil and grit, and then return them to their normal location.

9.3 Dusting

· Weekly or more frequently if required, the Contractor shall remove all dust, lint, litter, and dry soil from wall and ceiling vents, blinds, furniture, tables, window ledges, and handrails.

· The Contractor shall perform all dusting with a damp cloth to ensure all dust and lint is collected and removed from all surfaces.

9.4 Waste

· Daily and without exception, the Contractor shall empty and return to their initial location all interior and exterior waste basket and other trash containers. The contractor shall not reuse plastic liners by removing trash by-hand.

· The Contractor shall pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. The Contractor shall deposit all trash at the facilities outside trash collection point.

9.5 Glass

· The Contractor shall clean all glass partitions, all interior and exterior glass doors, all display cases and directory boards, all draft shields on windows, all types of mirrors and adjacent trim so that after cleaning the glass, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

· The Contractor shall also perform glass cleaning duties on the balcony and stairway glass according to specifications above.

9.6 Smoke Sheds

· The Contractor shall remove ashes and debris from cigarette butt receptacles and place them in a nonflammable container for disposal.

· The Contractor shall empty and return to the initial location, all cigarette butt receptacles (ash trash, butt cans, etc.,) and trash containers within the area.

9.7 Grounds Cleaning

· The Contractor shall perform ground cleaning within 100 feet of the building including lawn, landscaping, sidewalks, parking areas, and the two designated smoking sheds to ensure the area is free of litter and debris.

· The Contractor shall pick up any trash that may fall in or around the facility or grounds during the removal of collected trash.

· Trash with private or personal information shall be disposed of in a secured recycling bin according to the Privacy Act Statement.

· Leaves, sticks, dirt, and other natural debris may be swept or blown into the lawn in an inconspicuous location at least 20 feet from any entrance.

9.8 Restrooms

· Daily and without exception, the Contractor shall clean all stall walls, partitions, doors, countertops, toiletry dispensers, commodes, urinals, floors, sinks, mirrors, soap dispensers, air-dryers, and showers in restrooms.

· The Contractor shall use a germicidal detergent to accomplish this task.

· The tile on building walls next to and behind a toilet or urinal are part of the partition.

· The Contractor shall descale all restrooms and custodial closet toilets, urinals, sinks / basins, showers, and service sinks. After descaling, the entire surface shall be free of streaks, stains, scum, scale deposits and rust stains.

· The Contractor shall ensure all restrooms are sufficiently supplied so supplies do not run out before the next scheduled service, to include weekends and holidays.

9.9 Recycling

· Daily, the Contractor shall remove all cardboard from the building and place it in the centralized cardboard collection bin located next to the garbage compactor.

· The Contractor shall break down or flatten all cardboard boxes prior to placing them in the recyclable bin.

· The Contractor is not responsible for emptying individual workstation recyclable paper or cardboard.

· When requested by the COR, ACOR, Facilities Chief or other authorized personnel, the Contractor shall gather the wheeled, secured recycling containers and place them on the loading dock or other designated area for collection by a mobile shredding company. Within two hours after the shredding is complete, the Contractor will move the containers back to their original location.

9.10 Graffiti: The Contractor shall remove graffiti from all interior building surfaces.

9.11 Cafeterias and Break Stations

· Daily, the Contractor shall wipe down the interior and exterior of the microwaves, countertops, sinks, and coffee makers so they are free from spills, stains, dust, dirt, and other debris.

· Weekly, the Contractor will empty the pod-bin of the Keurig coffee machines.

· Weekly, the Contractor will wipe down the interior and exterior of all refrigerators, so they are free from spills, stains, dust, dirt, and other debris. The Contractor shall remove any obviously spoiled food or drinks. If the food or drink was in a reusable container, the container shall be turned into the lost and found box.

· Microwaves and refrigerators taken out of service by the facilities maintenance team are excluded from this task.

· During the monthly tile floor burnishing, or as needed, Contractor will clean all chairs, including legs and foot pads.

9.12 Spot Cleaning

· The Contractor shall perform spot cleaning by removing smudges, visible fingerprints, marks, streaks, spills, etc., from all surfaces of floors, walls, partitions, glass, door frames, and doors.

· The Contractor shall also spot-clean the furniture, desks, tables, and chairs in the common areas.

· The Contractor shall use a germicidal detergent to spot clean in restrooms, break areas, drinking fountains, ice machines, and the entrance lobby areas.

· After spot cleaning by the Contractor, the surface shall have a clean, uniform appearance, free of streaks, stains, spots, and other evidence of soil.

9.13 Hotel Workstations

· Weekly, the Contractor will clean dust, debris, trash, spills, stains, and litter from the desks, cabinets, walls, and chairs located in the hotel desk areas. This will include wiping the table tops and fixtures with general purpose cleaner.

· The Contractor shall remove any paperwork left in an identified hotel cubicle and place it in a secured recycling bin.

· The Contractor shall remove any personal items left in a hotel cubicle and place it in the lost and found. The Contractor shall inform the COR, AOR, or Facility Chief of any personal items found in a hotel cubicle.

· This task excludes any desk, cubicle, or office not used as a hoteling workstation.

9.14 Non-Hotel Workstations

· Weekly, or more frequently if needed, the Contractor will dust the top of the flip-open cabinets in each non- hotel cubical.

· The Contractor shall perform all dusting with a damp cloth in order to ensure that all dust and lint is collected and removed from all surfaces.

10 PERIODIC CLEANING

10.1 Floor Waxing: Beginning in June and ending no later than 31 July, the Contractor shall strip, wax, and buff all hard surface floors, excluding the concrete floors in the store fronts. This service will take place outside the core hours of 0600-1800.

· The Contractor shall apply a uniform coating of nonskid floor finish, so the floors have a glossy appearance and are free of scuff marks, heel marks, and other stains and discoloration.

· The Contractor shall remove floor finish solutions from baseboards, furniture, trash receptacles, etc.

· The Contractor shall move all chairs, tables, trash receptacles, refrigerators, and easily moveable items and return moved items to their original positions upon completion.

· The Contractor shall not apply floor finish to surfaces that have not been cleaned.

10.2 Glass Cleaning: During the months of May and September, the Contractor shall clean all interior and exterior glazing.

· This includes the four surfaces of the outside wall windowpanes, with one special surface and the store front windows at front, east, and west entrances. Upon opening these windows, the inside track, in addition to window glass, shall be vacuumed and cleaned.

· The interior surfaces of the third story foyer windows are excluded from this task.

10.3 Restroom Deep Clean: During the months of January, April, July, and October, the Contractor shall deep clean the grout on the floors and walls of all restrooms.

· The Contractor shall scrub the restroom floors and walls with a scrub brush by hand or a scrubbing machine.

· The Contractor shall remove from the restroom floors and walls all scuff marks, stains, and discoloration from the tile and grout surfaces. The Contractor shall remove cleaning materials from base boards, trash receptacles, toilets, lockers, and urinals, and return all moved items to the proper positions after cleaning.

· To provide both Contractor and Government employees with working restrooms, no more than two restrooms shall be cleaned, as specified in this paragraph, at the same time if DFAS employees are in the facility.

10.4 Carpet Shampoo: Beginning in April and completing by 30 June and again beginning not earlier than 07 October and ending by 31 December, the Contractor shall shampoo all carpeted areas. This service will take place outside the core hours of 0600-1800

· After shampooing, the carpeted areas shall be uniform in appearance and be free of all stains and discoloration.

· The carpet shall be cleaned to its base, removing dirt and foreign matter from the whole carpet.

· The Contractor shall remove items such as chairs, tables, trash receptacles and easily moveable items, to shampoo carpets underneath, and return all moved items to their original location when complete.

11 CONTRACTOR FURNISHED ITEMS

11.1 General. The Contractor shall furnish all equipment, supplies, materials, and tools necessary to properly perform the work defined in this contract. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings or building surfaces. The Contractor shall be responsible for repairing damage to facility caused by Contractor equipment. Throughout the performance of this contract, the maximum building usage is estimated at 250 personnel/visitors daily. Historic usage estimates found in Attachment 1 are provided for informational purposes only.

· Commercial, bag type, vacuum cleaners shall be used on all carpeted floors. Back-pack or portable, bag type, vacuums shall be used in areas inaccessible with the commercial type vacuum. All vacuuming performed during core hours of 0600-1800 must be performed with equipment having a sound level rating less than 67dBA.

· The Contractor shall furnish unprinted, unscented, bottom seal, polyethylene, trash can liners.

· The Contractor shall be responsible for supplying and maintaining a full inventory in the five sanitary napkin/tampon dispensers. The individual price is fixed at no more than one dollar ($1.00) and the Contractor is solely responsible for money generated. The Contractor will be given a key to the dispensers.

· The Contractor shall furnish the following supplies over and above the general cleaning supplies required to meet the specifications of this PWS. Samples of materials and Material Data Sheets shall be submitted to the COR for approval within five (5) days after award of the order/contract, and prior to product changes.

For example, the following serves as a sample list of supplies to be furnished:

· Trash Bags (misc. sizes)

· Single fold, Narrow Multi Fold Towels

· Slim hand rolls for dispensers

· Sanitary Napkins & Tampons

· Non-scented Liquid Hand Soap cartridges

· Toilet tissue, 2-ply, White, Unscented

· Toilet seat covers

11.2 The Contractor shall provide biodegradable water based custodial cleaning type materials. The Contractor shall provide the COR with a sample of all proposed materials and Safety Data Sheet (SDS) for each type of material used. The Contractor shall not use abrasive cleaners and harsh alkaline materials/cleaners without written approval of the COR.

12 PAYMENT

The contractor shall accomplish all requirements to meet the completeness, quality, and degree of professionalism to comply with the requirements set forth in this PWS. Upon completion of each month’s service, the Contractor shall submit a 2n1 invoice via the internet using the Government provided Wide Area Work Flow Receiving/Acceptance System (WAWF). Information on this system will be provided by the COR. It is the Contractor’s responsibility to register in the WAWF System in order to ensure prompt payment. Once invoice (2n1) is received by DFAS Limestone via WAWF, an acceptor will review the document and, if correct, accept it electronically and forward for payment. This payment method is a mandatory requirement of this contract.

13 CRITERIA FOR EVALUATING PERFORMANCE

13.1 Performance of a listed service will be accepted and paid for at the maximum payment percentage, less any deductions if applicable.

13.2 When the performance requirements are not met, the COR will give the contractor an Inspection Discrepancy Report (IDR) and be given a courtesy walkthrough, if requested.

· The Contractor shall explain, in writing, why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem will be prevented in the future

13.3 If the contractor fails to provide equipment or supplies required by the PWS, an additional 10% will be deducted from the payment each month the Contractor is out of compliance.

13.4 If within one calendar month the DFAS Facilities team receives three or more service requests from DFAS employees related to the performance of this contracts, an additional three percent (3%) will be deducted from the total monthly payment.

13.5 Acceptance of performance or late performance: Rework or late performance is an exception rather than a rule in a Performance Work Statement. The Contractor is expected to ensure performance to standard through their quality control plan.

13.6 Except as otherwise provided by this section, the Contractor shall not be entitled to rework or otherwise correct defective services for the purpose of improving an existing inspection rating or avoiding a reduction in the full contract price.

13.7 At the sole election of the Government and upon notification to the Contractor, the Contractor shall be required to rework, or perform late, any or all defective work disclosed by the Government inspection including defective and incomplete performance.

· Where the Government elects, the Contractor shall be notified promptly after inspection of specified defective services will be reworked or performed late and complete within four hours.

· The Government shall re-inspect work designated for rework or late performance, and the Contractor shall be held liable for any damages sustained by the Government.

14 DEFINITIONS

Standard Definitions

· Contracting Officers Representative (COR). A Government person on site or available and responsible for surveillance of the Contractor performance. For the purpose of this contract, COR and Alternate COR shall be used to mean the same.

· Defective Service. A service output which does not meet the standard of performance associated with it in the Performance Requirements Summary.

· Inspection Discrepancy Report (IDR). The COR will give the contractor a report identifying discrepancies found during inspections.

· Performance Requirement. The point that divides acceptable and unacceptable performance. When the method is random sampling, the performance requirement is the number of defective or maximum percent defective in the requirement before the Government will affect the process computation system in accordance with the PRS and the Inspection of Services Clause.

· Performance Requirements Summary (PRS). Identifies the key service outputs of the contract which will be evaluated by the Government to assure contract performance standards are met by the contractor.

· Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

· Quality Control. Those actions taken by the Contractor to control the production of goods or services, so they meet the requirements of the PWS.

· Technical Definitions Peculiar to This PWS.

· As Needed/As Required. When the task needs to be performed at a level which is considered normally reasonable to meet the needs and requirement of the PWS.

· All Glass. Includes all glass on display cabinets, doors, walls, partitions, pictures, vending machines, balcony, atrium, stairwell, all four surfaces of windows, and both sides of store front glass.

· Basic Cleaning. Tasks normally done together on a weekly or more frequent basis.

· Contaminated Waste. A material of liquid, solid, or gaseous composition which must be disposed of due to degradation of materials during use or from a determination that a new material does not meet specifications. Material considered for disposal must be evaluated by the Government for possible classification as hazardous waste. Hazardous waste, although contaminated, requires special handling during collection, storage, transportation, and disposal.

· Contractor Custodial Office/Storage Room. Custodial supplies, chemicals, and janitorial equipment will be secured in the designated Contractor Custodial office/storage room. Two keys will be provided for this room.

· Floor Maintenance. Floor maintenance tasks include the techniques of dry buffing, burnishing, stripping and waxing.

· Garbage. Animal and vegetable waste (and containers thereof) resulting from handling, preparation, cooking, and consumption of foods.

· Hazardous Waste. Any material identified in the 40 CFR, Part 261.30.

· Inspection Unit. A building, or portion of a building, which requires cleaning and constitutes a single inspection area.

· Janitorial Closets. The janitorial closets include a wash basin that are utilized by both the Government and the Contractor. The closets shall not be locked at any time. The janitorial closets are to be used only during daytime hours, with no overnight storage of supplies, chemicals, or equipment.

· Periodic Cleaning. Tasks done less frequently than weekly intervals.

· Refuse. All garbage, ashes, debris, rubbish, and all items intended for disposal that may normally be generated in conjunction with the activities in the areas covered by this contract.

· Refuse Collection. A system of transporting refuse, including non-accountable salvage, from pick-up stations to points of disposal. It includes hauling garbage to the transfer station when required by the terms of the salvage contract.

· Rubbish. Any non-salvageable waste material, other than rock or dirt, either combustible or noncombustible, which is not used in preparing or dispensing food. This includes, but is not limited to, metal, paper, glass, cardboard, crockery, floor sweepings, cartons, and similar articles.

· Runs. Used to describe continuous lengths of drop or wall lighting of various lengths.

· Sanitary Landfill. A site where refuse is disposed using an engineered method in a manner that protects the environment by spreading waste in thin layers, compacting it to the smallest particle volume, covering it with dry soil by the end of each working day, and which meets the criteria of 42 U.S.C.6903.

· Solid Waste. Refuse, sludge, and other discarded solid waste materials resulting from industrial and commercial operations and from community activities. It does not include solids or dissolved materials in domestic sewage or other significant pollutants in water resources, such as silt, dissolved or suspended solids in industrial waste, water effluents, dissolved materials in irrigation return flow, or other common water pollutants.

· Vents. Heating, ventilating and air-conditioning ceiling diffusers and baseboard heating grills.

See below attached Attachments:

PWS Attachment 1 Square Footages & Usage Estimates PWS Attachment 2 Performance Report Summary

PWS Attachment 1 – Square Footage and Estimates Custodial Square Footages

The square footages provided are to be considered estimates of the general conditions of the facility and not exact dimensions. Allow approximately five percent (5%) variance, plus or minus written estimates.