A1 - Performance Work Statement (PWS)_v2a.pdf

Performance Work Statement Spectrum Guard Pro Warranty Support Service

Marine Forces Reserve

1. General: The Spectrum Guard Pro Warranty Support Service will support the Marine Forces Reserve (MARFORRES) Regional Contracting Office (RCO). The MARFORRES RCO is responsible for Five (5) Spectrum Guard Pro kits are designated for exclusive ownership and operation by MARFORRES personnel.

1.1 Description of Service/Introduction: Warranty-Only and Repair of the (5) five Spectrum Guard Pro.

1.2. Background: The Spectrum Guard (Pro) features a unique quad receiver design that allows for simultaneous spectral, wireless and/or Wi-Fi evaluation. It combines hardware and software into a portable Radio Frequency (RF) detection and monitoring system that is small, lightweight, and easy to use. The software application interface is accessible by users with minimal RF knowledge but also provides all the tools an experienced operator needs to accomplish the mission. The Spectrum Guard is intended to be used by security professionals for RF signals collection and analysis in support of static or mobile operations. It is ideal for use to evaluate Wi- Fi and cellular spectrum for unauthorized transmissions. The equipment's original two-year warranty from its 2023 purchase has expired from contract M67861-21-P-0016.

1.3. Scope of Services:

The Contractor shall provide comprehensive warranty and maintenance services for the Government-owned Spectrum Guard Pro Systems. This includes hardware repair and replacement, software and firmware updates, and technical support to ensure continuous operational readiness for Department of War (DoW) mission requirements.

1.4 Period of Performance: The period of performance shall be for one Base Year of 12 months and one, 12-month option year. The period of performance reads as follows:

Period Length Dates Base Period One (1) year 19 June 2026 to 18 June 2027

Option Period One One (1) year 19 June 2027 to 18 June 2028 Option Period Two One (1) year 19 June 2028 to 18 June 2029 Option Period Three One (1) year 19 June 2029 to 18 June 2030 Option Period Four One (1) year 19 June 2030 to 18 June 2031

1.5 General Information

1.5.1 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

2.0 Tasks

Task 1 – Spectrum Guard Pro System Warranty (CLIN 0001): The warranty and maintenance services shall cover all components of the (5) five Spectrum Guard Pro Systems, including but not limited to:

• P1A-0221525

• P1A-0721678

• P1A-0921719

• P1A-1221763

• P1A-1221781

Task 2 – Evaluation Fee (CLIN 0002): The evaluation fee covers parts that are missing from the (5) five Spectrum Guard Pro Systems. Below is the list of parts that may be replaced if they’re missing from the kits along with the estimated cost of each part.

• P1AA - Spectrum Guard - $80,280.

• P1B - SG Transport Case - $925.

• P1E - SG Power Supply - $330.

• M1N - USB Mouse - $30.

• M1H - Standard Headphones - $105.

• M1L – Keyboard - $130.

• M1M – Stylus (2 pk) - $35.

• DC Power Cord – Not on price list but covered.

• Flash Drive – Not on price list but we will replace.

• A1O - GPS Antenna - $60.

• P1CA - SG Battery Charger - $160 (Includes Battery Charger Power Supply and Power

Cord).

• P1C - Li-On Battery - $210.

• C1AK - SMA x SMA 10’ Cable - $560.

• C1DA - 7’ Ethernet Cable - $5.

3.0 Software and Firmware Maintenance

The Contractor shall provide continuous software and firmware support throughout the period of performance. This includes:

• Providing all bug fixes, security patches, and minor version updates.

• Providing major version upgrades to the Spectrum Guard Pro software as they become commercially available.

• Ensuring all software patches comply with DoW/DoD Information Assurance (IA) and cybersecurity requirements prior to deployment.

3.1 Technical Support Help Desk

The Contractor shall maintain a Technical Support Help Desk available to Government operators and system administrators.

• Hours of Operation: Support shall be available Monday through Friday, 0800 to 1700 Central Standard Time, excluding Federal Holidays.

• Contact Methods: Support must be accessible via a dedicated phone line and an unclassified email address.

3.1.1 Place of Performance: All work to be performed under this contract shall be performed at the contractors located at 13615 Dulles Technology Drive, Suite 100, Herndon, VA 20171.

3.1.2 Type of Contract: The Government will award a Firm Fixed Price contract.

3.1.3 Contracting Officer Representative (COR): The COR will be identified by a separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property and provide site entry of Contractor personnel. A letter of designation issued to the COR states the responsibilities and limitations of the COR, especially regarding changes in cost or price estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

4.0 Service Level Agreements (SLAs) and Response Times

The Contractor shall adhere to the following SLAs for resolving hardware defects and software issues reported by the Contracting Officer's Representative (COR) or designated user:

Severity Level Description Initial Response Time

Resolution / RMA Turnaround

Level 1 (Critical) Complete system failure; inability to monitor spectrum; critical security vulnerability.

Within 4 Business Hours

Software patch within 48 hours; Hardware replacement shipped within 3 business days.

Level 2 (Major)

System operational but with degraded performance (e.g., one antenna port failed, intermittent software crashes).

Within 1 Business Day

Software patch within 7 days; Hardware repaired/replaced within 14 business days.

Level 3 (Minor)

Non-critical hardware issue (e.g., broken latch on case) or minor software bug not affecting mission operations.

Within 2 Business Days

Resolved in next scheduled update or repaired within 30 business days.

5.0 Return Material Authorization (RMA) and Logistics

For hardware requiring return to the Contractor's facility for repair or replacement, the following RMA procedures apply:

• The Contractor shall issue an RMA number within one (1) business day of a validated Level 1 or Level 2 hardware failure notification.

• Shipping Costs: The Contractor shall be responsible for all shipping, freight, and insurance costs in both directions (from the Government site to the repair facility, and the return of the repaired/replaced item).

• Data Security: Prior to shipping any component, the Government will sanitize classified or sensitive mission data. The Contractor shall not require the return of internal hard drives or persistent memory components if the COR determines they must be destroyed on-site to comply with operational security protocols. In such events, the Contractor shall provide replacement memory components.

6.0 Reporting Requirements

The Contractor shall provide a Monthly Warranty and Maintenance Report detailing:

• Number of help desk tickets opened and closed.

• RMA statuses, including turnaround times for repaired items.

• A summary of software/firmware patches released and their operational impact.

Quality Assurance Surveillance Plan (QASP)

For: Spectrum Guard Pro Warranty Support Service, Marine Forces Reserve

1.0 Introduction

This Quality Assurance Surveillance Plan (QASP) is a Government document designed to ensure the contractor’s performance meets the standards set forth in the Performance Work Statement (PWS). This plan details the methods the Government will use to monitor, evaluate, and document the contractor's performance. As stated in PWS Section 1.5.1, this plan defines how performance standards will be applied, the frequency of surveillance, and the acceptable performance levels. It is not a substitute for the PWS; the PWS remains the authoritative document for all requirements.

2.0 Purpose

The primary purpose of this QASP is to provide a structured approach for the surveillance of the contractor’s performance to ensure services conform to the PWS requirements. It aims to:

• Define the roles and responsibilities for inspection and evaluation.

• Outline the key performance objectives and their required quality standards.

• Specify the methods of surveillance to be used for monitoring performance.

• Establish clear, measurable acceptable quality levels (AQLs) for assessing performance.

3.0 Performance Requirements & Surveillance Matrix

The following table details the performance objectives, standards from the PWS, surveillance methods, and acceptable quality levels the Government will use to measure contractor performance.

Performance Objective

Performance Standard (PWS

Reference)

Method of Surveillance

Acceptable Quality Level (AQL)

1. Technical Support & Responsiveness

Adhere to the Service Level Agreements (SLAs) for all reported issues.

Provide an initial response for Level 1, 2, and 3 issues within the specified timeframes. (4.0)

100% Inspection of Help Desk & RMA Logs: The COR will review the Monthly Warranty and Maintenance Report and may directly inspect ticket logs to validate response times for all reported issues.

100% of initial responses must meet the timeframes specified in the SLA table (e.g., within 4 business hours for Level 1). No exceptions.

2. Hardware & Software Resolution

Resolve issues and complete RMA turnarounds within the timelines specified in the SLA table. (4.0, 5.0)

100% Inspection of RMA & Ticket Logs: The COR will track resolution and shipping dates via the Monthly Report to ensure compliance

98% of all hardware/software issues are resolved or have replacement items shipped within the required turnaround time for their severity level.

with SLA resolution timelines.

3. Software & Firmware Maintenance

Provide all bug fixes, security patches, minor version updates, and major version upgrades as they become commercially available. (3.0)

Periodic Inspection & Review of Monthly Report:

The COR will review the summary of patches/updates in the monthly report and periodically validate that systems have access to the latest software versions.

100% of required software/firmware updates and patches are made available to the Government.

4. Logistics & RMA Process

Issue an RMA number within one

(1) business day for validated Level 1 or 2 hardware failures.

Cover all shipping costs for warranty repairs. (5.0)

100% Inspection of RMA Logs: The COR will review the RMA issuance dates in the monthly report and verify that shipping costs are not charged to the Government.

100% of RMAs are issued within the one-business-day timeframe. Zero shipping costs invoiced to the Government for warranty repairs.

5. Monthly Reporting

Submit a Monthly Warranty and Maintenance Report that is accurate, complete, and contains all required information (ticket counts, RMA statuses, software updates). (6.0)

100% Inspection:

The COR will review each monthly report for timeliness, completeness, and accuracy.

Reports must be submitted by the 5th business day of the following month. No more than one (1) report requiring correction due to inaccuracies per quarter.

4.0 Methods of Surveillance

The following methods will be used by the Government to monitor the contractor's performance:

• 100% Inspection: Used for critical tasks where full compliance is expected. This method will be applied to all deliverables (especially the Monthly Report) and to tracking all SLA response times and RMA issuances.

• Periodic Inspection: The COR will conduct surveillance at scheduled or unscheduled intervals to check the status of ongoing repairs, software availability, and overall contractor performance.

• Review of Reports: The primary method of surveillance will be the detailed review of the Monthly Warranty and Maintenance Report, which provides the data needed to verify SLA compliance and track all service actions.

5.0 Documenting Performance

The COR will document the results of all surveillance activities. This documentation will be the basis for verifying contractor invoices and will be retained in the official contract file. If performance is deemed unacceptable (i.e., fails to meet the AQL), the COR will notify the contractor and the Contracting Officer. The contractor will be required to provide a written explanation for the non-conformance and a corrective action plan to prevent recurrence.