A04 STATEMENT OF WORK.docx
DOCX document 26 KB Posted
- Attached to
- CISCO SMARTNET SUPPORT SERVICES
- Solicitation number
- 75H71325Q00038
About this file
This document is a Statement of Work (SOW) for Cisco SmartNet Support Services for the Portland Area Indian Health Service (IHS). The SOW covers renewal of technical support for Cisco hardware and software across Federal, Tribal, and Urban locations, involving approximately 50 routers, 8 firewalls, switches, VoIP servers, and phones. The support includes 24/7 access to Cisco Technical Assistance Center, registered access to Cisco.com resources, hardware replacement with 8x5xNBD service, and ongoing operating system updates.
The related federal contract opportunity (Solicitation Number 75H71325Q00038) is a set-aside procurement under the Buy Indian Act, targeting Indian Small Business Economic Enterprises. The acquisition will provide 12-month Cisco SmartNet support for four specific locations: Portland Area Office, Western Oregon Service Unit, Warm Springs Health & Wellness Center, and Yakama Service Unit. Quotes are due by 12:00 pm PST on 08/11/2025, with a performance period from 01/01/2026 to 12/31/2026. The solicitation requires vendors to be Cisco Authorized Channels, provide firm fixed pricing, and submit specific documentation including ISBEE form and SAM registration details.
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| A04 CISCO INVENTORY LIST.xlsx | XLSX spreadsheet | |
| A04 CISCO INVENTORY LIST_SAM POSTING PRINTED PDF.pdf | ||
| A04 CISCO INVENTORY LIST_SAM POSTING.xlsx | XLSX spreadsheet | |
| SELF CERT BUY INDIAN ACT.pdf | ||
| A14 BNJ WORD VERSION_ms ss CO 7.23.25_Redacted.pdf |
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PORTLAND AREA INDIAN HEALTH SERVICE
STATEMENT OF WORK
Portland Area SmartNet Renewal
1. Background.
This request is to renew Cisco SmartNet support services for Cisco hardware and software located in the Portland Area. This request covers Cisco equipment located at Portland Area Tribal, Federal and Urban locations. SmartNet is a technical support service that provides IT staff direct, anytime access to Cisco engineers and extensive Cisco.com resources. Cisco SmartNet Service provides accelerated hardware replacement, Cisco operating system updates, security updates, direct access to Cisco Technical Assistance Center (TAC) staff, online troubleshooting and support tools, as well as proactive problem diagnosis. Facility networks connect our staff to vital IHS network services such as the IHS EHR. The effects of downtime can significantly decrease productivity, erode patient confidence, and result in lost revenue. Cisco SmartNet Services help reduce downtime with fast, expert technical support, hardware coverage, and proactive device diagnostics. Cisco SmartNet Services help keep our business and clinical functions available, secure, and operating at peak performance.
2. Scope.
Cisco SmartNet provides software and hardware support for Cisco equipment in the Portland Area. This request includes coverage for Cisco equipment at Federal, Tribal and Urban facilities. We have roughly 50 routers and 8 firewalls deployed in the Area. The request also includes coverage for switches, VoIP servers, phones and other Cisco devices located at Federal facilities are also included.
3. Specific Tasks.
Cisco shall provide the various service described below.
Cisco Technical Support
· Cisco shall provide access to TAC twenty-four (24) hours per day, seven (7) days per week.
· Registered access to Cisco.com to allow access to troubleshooting and configuration tools, knowledge base, software updates and other personalized content.
Hardware Replacement
· Returns Material Authorization (RMA), Advance Replacement: 8x5xNBD for eligible equipment.
Operating System Updates
· Ongoing updates within the licensed feature set. Operating system updates, work-around solutions, or patches to reported Software problems using reasonable commercial efforts. Cisco will either make a Software patch available from the Cisco Software Center (www.cisco.com/go/software) or provide a Maintenance Release to Customer for the Product experiencing the problem.
4. Performance Monitoring (If Applicable).
The Point of Contact for technical issues and usage of SmartNet is:
| Cynthia Ortega |
| Email: Cynthia.Ortega@ihs.gov |
| Telephone: 503-414-7758 |
5. Security Requirements.
Contractor shall certify that it is a Cisco Authorized Channel as of the date of the submission of their offer, and that it has the certification/specialization level required by Cisco to support both the product sale and product pricing, in accordance with the applicable Cisco certification/specialization requirements. Unless otherwise specified, Contractor shall warrant that the products are new and in their original box. The Contractor confirms to have sourced all Cisco products submitted in this offer from Cisco or through Cisco Authorized Channels only, in accordance with all applicable laws and current Cisco's applicable policies at the time of purchase. Contractor shall provide Buyer with a copy of the End User license agreement, and shall warrant that all Cisco software is licensed originally to Buyer as the original licensee authorized to use the Cisco Software.
6. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).
The service can be completed online and no GFE is needed.
7. Place of Performance.
Portland Area Office Division of Information Resource Management 1414 NW Northrup St., Suite 800 Portland, OR 97209
8. Period of Performance.
Period of Performance will be 01/01/2026 – 12/31/2026.
File details come from the government source that posted it. Updated .