A04_Attachment_0001_SOW_44041464_CHAT_JS.pdf

Southern Units Custodial Operations Chattahoochee River National Recreational Area

1978 Island Ford Parkway Sandy Springs, GA 30350

INTRODUCTION

Chattahoochee River National Recreation Area (CHAT) is situated in the Atlanta metropolitan area along a 48-mile section of the Chattahoochee River. The park includes 16 developed sites that provide visitors access to hiking trails, mountain bike trails, boat ramps, river access, restrooms, and other features facilitating outdoor recreational opportunities. Park sites offer opportunities to enjoy natural and historic environments unique to a river ecosystem and the rich history of those areas. The park serves approximately 3,300,000 visitors annually.

PART A - DESCRIPTION OF WORK

The work described herein consists of all custodial/janitorial services required in designated sites of the Chattahoochee River National Recreation Area (CHAT). The contractor will furnish all labor, transportation, tools, materials, and equipment necessary to perform custodial services identified by this statement of work.

This statement of work covers service for one year from award date.

1. Park sites included in the SOW:

i. Johnson Ferry North

ii. Columns Drive

iii. Interstate North

iv. Powers Island

v. Akers Mill/Sandy Point

vi. Paces Mill

2. The Contractor will perform custodial services in the following areas: restroom, sidewalk, windows, sinks, trash cans/waste baskets, and litter pick-up.

3. The Contractor shall furnish all labor, equipment, supplies, vehicles, and fuel necessary to clean, service, and maintain restrooms and adjacent area in a clean and sanitary condition as outlined below. The Contractor will service designated areas in accordance to the “Contract Cleaning Schedule”, as outlined in Part F. No deviation of this schedule will be allowed without written consent by CHAT and the Contracting Officer (CO). Exceptions made be made in the event of an emergency, approved by the COR.

4. Perishable items such as toilet paper, soap, trash bags, etc. must correctly fit the current dispensers in use unless prior approval obtained from CHAT. Materials and supplies provided by the contractor include, but are not limited to: toilet paper, hand soap, air freshener, urinal commode cakes, disinfectants, cleansing materials, and trash can liners of various sizes to fit exterior and interior trash cans.

5. Work hours and schedule are listed below. The Contractor is required to work all federal holidays except Christmas.

6. Minor maintenance activities will be performed such as clearing minor/simple toilet clogs.

Contractor will report any non-functioning lights, vents, toilets, faucets, doors, door hardware, windows, and other deficient conditions to the COR immediately upon notice.

7. The Contractor shall inform the COR of any unusual conditions such as vandalism, theft, graffiti, damage, electrical or plumbing problems, staffing problems affecting the performance of the contract, inoperable equipment, etc. The COR must be notified of any deficiencies immediately upon notice.

8. At some locations there are functions known as “Special Use Permits”. These permits are issued to customer’s holding company picnics, filming, festivals and other special events. If occurring at a site, the Contractor will work around these functions with minimal disruption to the events being held to the best of their ability.

9. The Contractor will not be required to provide custodial services for a location that is inaccessible due to significant weather conditions. In the event the contractor cannot perform the required custodial services due to inaccessibility, the Contractor shall immediately notify the

COR.

10. All restrooms will be sanitized and disinfected according to United States Public Health Service Standards. “Sanitize” is defined as washing down completely with disinfectant in order to kill disease producing bacteria and viruses.

11. Trash will be collected at all designated areas and may be disposed of in Park furnished dumpsters or bulk containers. Litter pickup is generally defined as within 25 feet of all trash receptacles and 100 feet of buildings, picnic areas, and parking lots.

PART B – GENERAL WORKING CONDITIONS

Site Visit:

• To understand the scope of this statement of work, the contractor is encouraged to visit the site prior to submitting a proposal and submit questions for response.

The POC for the site visit is: Robert Armstrong Robert_T_Armstrong@nps.gov (770-318-2902)

Working Hours:

• Work will occur within designated time frames at each site listed in section F and H.

Insurance and Liability:

• The Contractor shall be insured in accordance with the State of Georgia insurance regulations.

The Government is not responsible for damage to Contractor’s equipment, vehicles, tools, materials, or employees and the personal property brought on-site. The Government will not accept any liability due to contractor or contractor employee negligence.

• The Contractor shall maintain a level of insurance that will protect the contractor and the Government from any claims due to bodily injury (including death) and property damage, which may arise from and during the performance of this contract, and shall submit proof of insurance to the Contracting Officer.

Damage Repair:

• Any damage to CHAT or private property, which was caused by the Contractor, shall be repaired or replaced at the Contractor's expense and to the satisfaction of CHAT.

Workers Compensation:

• The contractor shall furnish proof of workers compensation insurance to the Contracting Officer for those employees performing work related to this contract and shall comply with the Workman’s Compensation Laws of the State of Georgia. All vendors shall submit, with their proposal, a copy of their Experienced Modifier Rate (EMR) from their insurance company.

Additional Notes:

• The Contractor is required to have at least one supervisor or point of contact available during the work period.

• The Contractor’s employees will conduct themselves in a professional manner and comply with all CHAT regulations while providing service to park sites.

• The Contractor’s employees will wear appropriate clothing. Clothing will be clean and neat with the company name printed visibly on the shirt. Hats may be worn that do not have any markings other than the company name or logo.

• All Contractor vehicles will be in good general working condition, free of fluid leaks, and generally clean appearance. A decal identifying the company name and telephone number must be displayed conspicuously on all vehicles for easy identification by park visitors and CHAT personnel.

• Security keys will be issued for entry to all areas that require cleaning. The Contractor will ensure that no unauthorized duplication or transference of security keys is made. The Contractor will notify the COR immediately if security keys are lost or stolen. The Contractor will reimburse the National Park Service for any costs associated with lost or stolen security keys.

Upon expiration or termination of the contract, security keys will be surrendered to the COR immediately.

• A background security check may be required for any employee that enters federal buildings and/or have access to federal keys. This determination will be made by the CO.

• This statement of work is identified as a “Service Contract Act” and prevailing DOL wages apply.

• The Contracting Officer reserves the right to modify the contract as warrantied, and in accordance with the Contract clauses, in which case, an equitable adjustment may be made.

• If the contract is active and in effect, the Contractor will be allowed a storage area, approved by the COR, to stage equipment, material, and/or supplies at each restroom site.

• Smoking is prohibited in the interior of all buildings and at least 50 feet away from entrance doors.

• The Contractor and its employees will not be allowed to use government property such as vehicles, equipment, tools, materials, phones, etc.

PART C - SAFETY

1. The Contractor will provide a “Site Specific Safety Plan” which includes, but not limited to, how injuries will be treated and identify the location of the nearest urgent care unit or hospital. All employee injuries must be reported to the COR as soon as possible with appropriate documentation.

2. All work shall be performed in accordance with the safety requirements set forth by the approved “Site Specific Safety Plan”. If safety violations are observed, work will be immediately suspended by the CO until compliance is restored.

3. The Contractor shall ensure that all employees are qualified to perform the work safely. The Contractor shall ensure that employee ability or alertness is not impaired for any reason, such as illness, fatigue, intoxications, drugs, or any other condition that may expose themselves or others to injury.

4. It is the Contractor’s responsibility to ensure that all employees wear the proper personal protective equipment and comply with safety standards and regulations necessary to perform their duties.

5. For each cleaning solution stored in the park by the Contractor, a Safety Data Sheet (SDS) must be provided and located where the product is being stored.

6. A basic First Aid Kit must be on-board all contractor vehicles. Contractor vehicles are subject to inspection by the COR or Park Safety Officer for compliance.

PART D - QUALITY CONTROL

1. The Contractor shall supply to the COR, a “Quality Control Work Plan” which will outline how the Contractor will monitor the contracted work being performed. The plan will clearly define what steps the Contractor plans to take in ensuring that the obligations of this contract are satisfactorily met. The inspection system must (a) cover all the services stated in the contract (b) include a checklist used for inspecting contract performance (c) list the name(s) of the individual(s) who will conduct the inspection (d) have a system for identifying and correcting deficiencies.

2. The Contractor shall submit a housekeeping manual that describes how all cleaning will be performed, what cleaning agents will be used, and what custodial supplies will be provided. All products must meet federal standards regarding the use of environmentally friendly, energy-efficient, biodegradable, and/or “green”. The Contractor shall submit a list of proposed products for approval. All cleaning products and custodial supplies will be approved by the COR.

3. The work performed shall be conducted in a complete and professional manner.

4. Contractor is required to sign and date a log for each visit at each location to ensure adherence to the contract schedule. Log will be located in the storage pipe chase of each restroom.

PART E - INSPECTION & PENALTIES

1. In the event the Contractor fails to perform the work as specified in the contract, the Contracting Officer may issue a “Cure Notice” and take any or all of the following steps to correct non-compliance:

a. Direct the Contractor to perform the services again, if feasible.

b. Require the Contractor to take steps to ensure improved future performance.

c. Reduce the monthly costs due the Contractor for the month(s) in which the infraction occurred, to reflect a reduced value of services performed. The amount of financial penalty incurred will be in accordance to the itemized monthly bid schedule provided by the Contractor for this contract.

d. Accomplish work with others and charge the excess costs to the Contractor.

e. The Contractor has 10 working days to correct the situation after receiving a “Cure

Notice” from the Contracting Officer. Make-up of lost workdays will not be allowed.

PART F - CONTRACT CLEANING SCHEDULE

• No deviation of this schedule will be allowed without written consent by the Contracting Officer (CO). Exceptions can only be made in the event of an emergency, approved by the COR.

• Time frames associated with “AM” and “PM” are listed in Part H.

CONTRACT CLEANING SCHEDULE

March 15th - Nov 15th (Peak)

Sun Mon Tue Wed Thur Fri Sat

AM

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Paces Mill Paces Mill Paces Mill Paces Mill Paces Mill Paces Mill Paces Mill Sandy Point (Aker’s Mill)

Sandy Point (Aker’s Mill) Sandy Point

(Aker’s Mill) Johnson

Ferry North Johnson

Ferry North Johnson

Ferry North

PM

North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Paces Mill Paces Mill

Nov 16th – March 14th (Off-Season)

Sun Mon Tue Wed Thur Fri Sat

AM

North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Power’s Island

Paces Mill Paces Mill Paces Mill Paces Mill Paces Mill Paces Mill Paces Mill Johnson

Ferry North Johnson

Ferry North Johnson

Ferry North

PM

North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Interstate North

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

Columns Drive

PART G – GENERAL SITE DESCRIPTION

1. Interstate North

• Two Toilets one sink (Female)

• One Toilet One Urinal one sink (Male)

• Two trash cans in restroom six at trail head and two dog waste containers

2. Columns Drive

• 4 toilets two sinks (Female)

• 2 toilets two urinals two sinks (Male)

• Two Trash Cans in restroom six cans at trail head and two dog waste containers

3. Paces Mill

• Two Trash Cans in restroom four cans at trail head and two dog waste containers

4. Sandy Point (Aker’s Mill)

• Two Trash Cans in restroom four cans at trail head and two dog waste containers

5. Johnson Ferry North

• Two Trash Cans in restroom two cans outside restroom, two cans at boat launch and two dog waste cans at trail head

6. Power’s Island

• 2 toilets two urinals two sinks (Male)

• Two Trash Cans in restroom two cans outside restroom, two cans at fee station, one can at rear parking lot trail entrance, and dog waste can at trail head

PART H – DETAILED SITE DESCRIPTION

Interstate North

1615 Interstate North Parkway, Marietta GA, 30339 (Cochran Shoals)

The Interstate North site is the southern access to the jogging trail.

o Frequency of Duties Twice Daily (Year-Round)

• 1st Cleaning must occur between 0500 and 0900

• 2nd Cleaning must occur between 1400 and 1700 o Grounds Empty trash receptacles and replace bags around parking area and trailhead entrance o Restroom Remove all debris and trash.

Empty trash cans.

Remove dead insects, cobwebs, and nests from inside and outside of building (windows, overhangs, etc.)

Unclog any toilet or urinal Sweep floor Clean all toilets, urinals, and sinks Wipe down surfaces, partitions, and dispensers Replace toilet paper Replace/Refill soap dispenser Clean mirrors Mop and dry floor Wipe down water fountain

Columns Drive

4001 Columns Drive, Marietta GA, 30067(Cochran Shoals)

The Columns drive site is generally one the busiest park sites in the park. This site is the northern access point for the jogging trail.

o Frequency of Duties

Twice Daily (Year-Round)

• 1st Cleaning should occur between 0500 and 0900

• 2nd Cleaning should occur between 1400 and 1700 o Grounds Empty trash receptacles and replace bags around parking area and trailhead entrance o Restroom

Remove all debris and trash.

Empty trash cans.

Remove dead insects, cobwebs, and nests from inside and outside of building (windows, overhangs, etc.)

Unclog any toilet or urinal

Sweep floor

Clean all toilets, urinals, and sinks

Wipe down surfaces, partitions, and dispensers

Replace toilet paper

Replace/Refill soap dispenser

Clean mirrors

Mop and dry floor

Wipe down water fountain

Power’s Island

1615 River Edge Parkway, Sandy Springs, GA, 30328 (Cochran Shoals)

Power’s Island is directly across the river from the Interstate North access site. The building is managed by Nantahala Outfitters.

o Frequency of Duties

Twice Daily (Year-Round)

• Between 0500-1000 o Grounds Empty trash receptacles and replace bags around parking area and trailhead entrance o Restroom

Remove all debris and trash.

Empty trash cans.

Remove dead insects, cobwebs, and nests from inside and outside of building (windows, overhangs, etc.)

Unclog any toilet or urinal Sweep floor Clean all toilets, urinals, and sinks Wipe down surfaces, partitions, and dispensers Replace toilet paper Replace/Refill soap dispenser Clean mirrors Mop and dry floor

Wipe down water fountain

Paces Mill

3444 Cobb Parkway, Atlanta, GA, 30339 (Palisades)

Paces Mill is the southernmost park unit. This site can be accessed from both the north and south bound lanes of U.S Hwy 41. There are 6 large trash receptacles, two boat ramps, picnic area with tables, charcoal grills, restroom, and (2) 8yd yard dumpsters. This is typically the busiest unit on weekends and holidays due to being the last river exit point within the park.

o Frequency of Duties

Peak

• Sat/Sun o 1st Cleaning should occur between 0500 and 1000 o 2nd Cleaning should occur between 1400 and 1700

• Weekdays o Once Daily between 0500-1000

Off-Season

• Once Daily o Between 0500-1000 o Parking lot

Check parking lot and remove any trash/litter o Trail

Check trail entrance at the end of the parking lot and remove any litter o Grounds

Pick up litter

Ensure dog waste bags are in dispenser

Remove all trash from cans

Wipe down/clean outside of trash receptacles o Restroom

Remove all debris and trash.

Empty trash cans.

Remove dead insects, cobwebs, and nests from inside and outside of building (windows, overhangs, etc.)

Unclog any toilet or urinal Sweep floor Clean all toilets, urinals, and sinks Wipe down surfaces, partitions, and dispensers Replace toilet paper Replace/Refill soap dispenser Clean mirrors Mop and dry floor Wipe down water fountain

Aker’s Mill/Sandy Point

2361 Aker’s Drive, Atlanta GA, 30339 (Palisades)

Directions: On Akers mill road, turn at the giant waterwheel; there is a sign at the road for Chattahoochee Bluffs and The Highlands at Aker’s Mill. This road (Aker’s Drive) will bring you to the entrance of the park unit on your left. At the end of the road is the parking lot. Behind the gravel lot is a large fenced in area with an enclosed shed and large Bally building known as the museum. The museum houses culturally significant property. The rest of the fenced in area is used to store unused equipment.

Sandy Point is a location inside the Aker’s Mill site. Sandy Point is accessed via the gated road, on the right, just past the first parking lot as you enter the site. At the end of the gravel road is a restroom, boat launch, trail access, and trash cans.

For the sake of the contract only the custodial duties for the Sandy Point Restroom and the immediate area to include the trash cans and step-down boat launch should be considered o Frequency of Duties

Peak

• Sat/Sun/Wed o Between 0500-1000

Off-Season

• Restroom closed o Grounds

Pick up trash

Remove all trash from cans

Wipe down/clean outside of trash receptacles o Restroom

Remove all debris and trash.

Empty trash cans.

Remove dead insects, cobwebs, and nests from inside and outside of building (windows, overhangs, etc.)

Unclog any toilet or urinal Sweep floor Clean all toilets, urinals, and sinks Wipe down surfaces, partitions, and dispensers Replace toilet paper Replace/Refill soap dispenser Clean mirrors Mop and dry floor Wipe down water fountain

Johnson Ferry North

311 Johnson Ferry Road, Marietta GA, 30068 (Johnson Ferry Unit)

Johnson Ferry North has a large paved and unpaved parking area, concessioner building, boat ramp, and restroom.

o Frequency of Duties

Sat/Sun/Wed (Year-Round)

Between 0500-1000 o Grounds

Pick up trash

Remove all trash from cans

Wipe down/clean outside of trash receptacles o Restroom

Remove all debris and trash.

Empty trash cans.

Remove dead insects, cobwebs, and nests from inside and outside of building (windows, overhangs, etc.)

Unclog any toilet or urinal Sweep floor Clean all toilets, urinals, and sinks Wipe down surfaces, partitions, and dispensers Replace toilet paper Replace/Refill soap dispenser Clean mirrors Mop and dry floor Wipe down water fountain