A03 - Labor Category Appendix 27 Mar 2024.xlsx

SMC Labor Category Appendix

The Contractor shall provide Logisticians who will support a range of commonly used VSAT SATCOM and baseband (Non-Secure Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Third Data Packages) systems. Shall be responsible of managing all the warehouses and personnel supported by the contract.

2 7.1.2 Warehouse Logistics Support Shall have knowledge of how to perform asset tracking. Shall have knowledge of how to ship assets commercially and through the military system. Shall have knowledge of military logistics requirements. Shall have knowledge of asset tracking software Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. High school diploma or GED equivalent. Logistics/Management 4 years experience in preparing/editing DOD technical documents, supply, purchasing, provisioning, design, and reliability, availability and maintainability (RAM) analysis of complex mechanical and electronics systems/equipment. Information Systems, Engineering, Business, or related scientific or technical discipline or 8 years logistics experience or a certified Professional Logistician (CPL) certificate with four (4) years additional related experience. The contractor shall be responsible for the management of the flow of resources between the point of origin and the point of destination in order to meet some requirements. It involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security.

The Contractor shall provide Logisticians who will support a range of commonly used VSAT SATCOM and baseband (Non-Secure Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Third Data Packages) systems.

3 7.1.3 Mid-Level Logistical Support Shall have basic knowledge of how to perform asset tracking. Shall have basic knowledge of how to ship assets commercially Shall have knowledge of how to operate a forklift. Shall have knowledge of asset tracking software Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. High school diploma or GED equivalent. N/A 3 years experience in preparing/editing shipping and receiving documentation. Working in a warehouse tracking assets and assisting in the shipping and receiving of items. Information Systems, Engineering, Business, or related scientific or technical discipline. The contractor shall be responsible for the management of the flow of resources between the point of origin and the point of destination in order to meet some requirements. It involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security.

The Contractor shall provide a basic level Logistician who will support the what is needed for the warehouse they are assigned. Direction will be given by the Logistician in charge.

4 7.1.4 IT Asset Management Software Engineer • Shall enable maintenance and warranty repair

• Shall manage equipment spares

• Shall handle packaging and shipping (inbound and outbound)

• Shall maintain maintenance action tracking and status update

• Shall maintain equipment asset tracking and warranty status

• Shall manage equipment repair turnaround time as per the PWS

• Shall use the SOP from the SMC on reporting procedures

• Keep appropriate databases updated to accurately reflect system baselines, and perform audits on such database to ensure effectiveness of controls.

• Liaise with the customer to ensure requirements are met and ensure the Configuration Management Database (CMDB) integrity. Implement approved changes to CMDB structure including attributes and relationships.

• Plan a schedule of independent audits and perform audits on the CMDB, comparing its contents with the actual IT infrastructure.

• Provide executive technical support to the Configuration Advisory Board (CAB), including scheduling meetings, developing agenda, attendee notification of meetings, assisting project managers who are on the agenda and assisting the CAB chair to run and facilitate the meetings.

• Provide reports, statistics and metrics of actions and decisions of the CAB.

• Develop standards, guidelines and SOPs to guide the use of the Request for Change (RFC) & Authorized Service Interruption (ASI) process.

• Conducting day-to-day activities of change management process execution.

• Providing guidance and support in the maintenance of version control of baseline hardware and software

• Help to improve the efficiency and effectiveness of the Change Management and Configuration Management Processes.

• Producing Change Management KPI reports

• Shall have in-depth knowledge of complex LAN/WAN communications, network hardware such as Cisco routers, Ethernet switches, bridges, gateways and Palo Alto firewalls.

• Shall have in-depth knowledge of routing protocols such as RIP, EIGRP, BGP, Multicast, QoS and OSPF.

• Shall have strong understanding and practical experience with technologies like Multi-Schedule Private Line Service Tariffs (MPLS), Virtual Private LAN Service (VPLS), MLA Virtual Private Network (VPNs) and Traffic Engineering Duties involve among others, management of local and wide area network, projects, and installation of new devices, system and on-going maintenance of infrastructure. • Shall have working knowledge of all the software supporting the SMC as it is stated in the contract to include VMware

• Shall have working knowledge of linux and preferred knowledge of F5 load balancer • Shall have knowledge of DoD cyber security requirements, such as STIGS, IAVAs and RMF Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. Resumes of proposed personnel will be reviewed against the Labor Qualifications Computer Science/Engineering • Shall have A+.

• Shall have Security+.

• Shall have Network+, CCNA or CCNP

• Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

• Shall have in-depth knowledge of complex LAN/WAN communications, network hardware such as Cisco routers, Ethernet switches, bridges, gateways and Palo Alto firewalls.

• Shall have knowledge of routing protocols such as RIP, EIGRP, BGP and OSPF.

• Shall have knowledge of programing languages, VMware, Python, and Java • Shall have strong understanding and practical experience with technologies like Multi-Schedule Private Line Service Tariffs (MPLS), Virtual Private LAN Service (VPLS), MLA Virtual Private Network (VPNs) and Traffic Engineering Duties involve among others, management of local and wide area network, projects, and installation of new devices, system and on-going maintenance of infrastructure. • Shall have working knowledge of all the software supporting the SMC as it is stated in the contract as well Windows and Linux computing environments • Shall have working knowledge of linux • Shall have knowledge of DoD cyber security requirements, such as STIGS, IAVAs and RMF Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. Resumes of proposed personnel will be reviewed against the Labor Qualifications Computer Science • Shall have A+.

• Shall have Security+.

• Shall have Network+

• Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

• Shall have Security+.

• Shall have Network+

• Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

• Shall have in-depth knowledge of complex LAN/WAN communications, network hardware such as Cisco routers, Ethernet switches, bridges, gateways and Palo Alto firewalls.

• Shall have in-depth knowledge of routing protocols such as RIP, EIGRP, BGP and OSPF.

• Shall have knowledge of programing languages, VMware, Microsoft Sequel, Python, and Java • Shall have strong understanding and practical experience with technologies like Multi-Schedule Private Line Service Tariffs (MPLS), Virtual Private LAN Service (VPLS), MLA Virtual Private Network (VPNs) and Traffic Engineering Duties involve among others, management of local and wide area network, projects, and installation of new devices, system and on-going maintenance of infrastructure. • Shall have working knowledge of all the software supporting the SMC as it is stated in the contract

• Shall have working knowledge of linux and preferred knowledge of F5 load balancer • Shall have knowledge of DoD cyber security requirements, such as STIGS, IAVAs and RMF Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. Bachelor degree Computer Science • Shall have A+.

• Shall have Security+.

• Shall have Network+.

• Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

• Shall have a CASP

• Shall apply knowledge of IA policy, procedures, and structure to develop, implement, and maintain a secure CE. • Shall have experience of how to use the following scanning and security assessment tools: RETINA, Security Readiness Review (SRR) scripts for scanning and reporting, Security Technical Implementation Guide (STIG) compliance, and DISA Gold-Disk, DISA STIG compliance and must be efficient with Yellow Jacket, Q-Tip, Harris Stat, Microsoft Patch Deployment and Log Collector.

Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. Cyber Security • Shall have one of the following certifications: CAP, CASP+ CE, CISM, CISSP (or Associate), GSLC, CCISO, HCISPP • Shall have for IAM I a minimum of (5) years of management experience or a related area

• Shall have basic Government Computer (GC) connectivity troubleshooting.

• Shall have network troubleshooting skills and knowledge of networks.

• Shall have technical documentation skills.

• Shall have communication and interpersonal skills Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. High school diploma or GED equivalent. N/A

• Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

• Shall have basic Government Computer (GC) connectivity troubleshooting.

• Shall have network troubleshooting skills and knowledge of networks.

• Shall have technical documentation skills.

• Shall have communication and interpersonal skills Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. High school diploma or GED equivalent. N/A

• Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.

Shall have one year of supervisory experience Shall have one year of experience in management 1 year experience management 1 year experience supervisory The Contractor shall provide information and assistance resources that troubleshoot problems with computers or similar products on the network. As well as manage the personnel supporting the SMC. The contractor shall coordinate shipment, RMA, and tracking of procured items in support of the SMC.

In-depth knowledge of satellite communication market

In-depth knowledge of satellite communication market Highly developed written and oral communication skills Shall have good verbal communication skills. Shall have good documentation and writing skills. Shall have knowledge of government contract structure and execution. Resume(s) and Letter(s) of Commitment are required for the proposed personnel which will indicate their equivalent labor category. Resumes of proposed personnel will be reviewed against the Labor Qualifications. Management 5 years of knowledge of SATCOM systems 2 year experience in a military environment. 5 years in systems development and engineering required. N/A The contractor shall provide a program manager assistant who will help the Senior PM oversee the contract from A to Z and be the single interface to the government on all issues.

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