Attachment J-7 CSOSA Monitored Events Protocol and Notification Matrix.pdf
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- Solicitation number
- 9594CS26Q0016
About this file
This is an attachment to a federal solicitation that establishes the monitoring center services protocol and event notification procedures for the Contractor supporting the Court Services and Offender Supervision Agency (CSOSA).
The Contractor is required to provide 24/7/365 monitoring center services to review, document, and respond to monitored events generated by electronic monitoring equipment. The notification matrix specifies requirements for 12 event types including Exclusion Zone Violations, Inclusion Zone Violations, Tamper Alerts, Shielding Alerts, Strap Violations, Battery Alerts, Communication Loss Events, Equipment Malfunctions, Device Removal Alerts, and Curfew or Zone Schedule Violations. Five event types (Exclusion Zone Violation, Inclusion Zone Violation, Tamper Alert, Shielding Alert, Strap Violation, and Device Removal Alert) require full notification protocols including monitoring center review, live-agent telephone contact, email notification, text notification, and escalation. Seven event types require notifications on an "As Required" basis depending on circumstances. All events require monitoring center review and email/text notification. Live-agent communications shall be performed for events requiring escalation, with contact attempts directed to the offender, supervising officer, or designated CSOSA personnel in accordance with established escalation procedures. The Contractor must document all notifications, communication attempts, event dispositions, and escalation actions within its Case Management System. CSOSA currently experiences approximately 1,200 to 1,400 monitored events monthly, with actual volumes potentially fluctuating throughout contract performance. Offerors must propose staffing and operational approaches capable of supporting all monitoring center requirements.
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Other files
| File | Type | Posted |
|---|---|---|
| J-2 Revised Contractor Compliance with SOW.xlsx | XLSX spreadsheet | |
| Attachment J-1 Revised SOW.pdf | ||
| 9594CS26Q0016 AMD 0002.pdf | ||
| Response to Questions 9594CS26Q0016.pdf | ||
| Revised(2) Attachment J-5 Past Performance Questionnaire.docx | DOCX document | |
| 9594CS26Q0016 AMD 0001.pdf | ||
| Revised Attachment J-5 Past Performance Questionnaire.docx | DOCX document | |
| Attachment J-1 SOW.pdf | ||
| Attachment J-2 Contractor Compliance with SOW.docx | DOCX document | |
| Attachment J-4 Cover Letter.docx | DOCX document | |
| Attachment J-5 Past Performance Questionnaire.docx | DOCX document | |
| Attachment J-6 Solicitation Price Sheet.docx | DOCX document | |
| Solicitation 9594CS26Q0016.pdf | ||
| Attachment J-3 FAR 52.212-3 Offeror Reps & Certs.docx | DOCX document |
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Text version
Solicitation 9594CS26Q0016 Attachment J-7
Attachment J-7 CSOSA Monitored Events Protocol and Notification Matrix
The Contractor shall provide twenty-four (24) hour per day, seven (7) day per week, three hundred sixty-five (365) day per year monitoring center services in accordance with this Attachment and Section C.8.3 Monitoring Center Services.
J-7.1 Notification Requirements
The Contractor shall review, document, and respond to monitored events in accordance with the notification requirements identified below.
Event Type Monitoring Center Review Required
Live-Agent Telephone Notification
Email Notification
Text Notification
Escalation Required
Exclusion Zone Violation Yes Yes Yes Yes Yes
Inclusion Zone Violation Yes Yes Yes Yes Yes
Tamper Alert Yes Yes Yes Yes Yes Shielding Alert Yes Yes Yes Yes Yes Strap Violation Yes Yes Yes Yes Yes Low Battery Alert Yes As Required Yes Yes As Required Dead Battery Alert Yes As Required Yes Yes As Required Communication Loss Event Yes As Required Yes Yes As Required
Equipment Malfunction Yes As Required Yes Yes As Required
Device Removal Alert Yes Yes Yes Yes Yes
Curfew Violation Yes As Required Yes Yes As Required Zone Schedule Violation Yes As Required Yes Yes As Required
J-7.2 Live-Agent Communications
Live-agent telephone communications shall be performed for monitored events identified above as requiring live notification.
The monitoring center shall attempt contact with the offender, supervising officer, or designated CSOSA personnel in accordance with established escalation procedures.
J-7.3 Escalation Procedures
The Contractor shall document all notifications, communication attempts, event dispositions, and escalation actions within the Contractor's Case Management System.
Events requiring escalation shall be processed in accordance with Government-approved monitoring protocols and offender-specific supervision requirements.
J-7.4 Operational Flexibility
Solicitation 9594CS26Q0016 Attachment J-7
Notification and escalation requirements may vary based on offender supervision conditions, court orders, officer instructions, operational needs, and Government-approved monitoring protocols.
CSOSA reserves the right to modify notification and escalation requirements during contract performance.
J-7.5 Historical Volumes
CSOSA currently experiences approximately 1,200 to 1,400 monitored events requiring monitoring center review per month. Actual event volumes may fluctuate throughout contract performance.
Offerors shall propose staffing and operational approaches sufficient to support all monitoring center requirements identified in this solicitation.
| Attachment J-7 CSOSA Monitored Events Protocol and Notification Matrix |
| J-7.1 Notification Requirements |
| J-7.2 Live-Agent Communications |
| J-7.3 Escalation Procedures |
| J-7.4 Operational Flexibility |
| J-7.5 Historical Volumes |
File details come from the government source that posted it. Updated .