Attachment_19_-_Performance_Measurement_Template.xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- NextGen Optimal Processing Solution
- Solicitation number
- 910031119R0007
View the file
Other files
Show all 24
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Template U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Optimal Processing Solutions |
| Attachment 19 – Performance Measurement Template |
Refer to instructions in section L-2.4.5 of solicitation.
| Operating element) | Outcome / SLA metric | Definition / Measurement | Rationale for Measuring | Proposed target | Frequency of Measurement | Targets / Benchmarks - Base period of five (5) years | ||||
| Base Year 1 | Base Year 2 | Base Year 3 | Base Year 4 | Base Year 5 (End State) | ||||||
| Eligibility Processing | Flexible and adaptive solution | |||||||||
| Minimal error rate | ||||||||||
| Rapid results sharing |
Origination and Disbursement Processing (optional task)
Servicing Support Processing
Cross-cutting (more than one operating element)
Category reference
| Category |
| Customer Satisfaction |
| Accuracy / Quality |
| Availability / Responsiveness |
| Efficiency |
File details come from the government source that posted it.