19_-_Performance_Measurement_Template.xlsx
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- NextGen Optimal Processing Solution
- Solicitation number
- 910031119R0007
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Template U.S. Department of Education Office of Federal Student Aid Next Generation Financial Services Environment
| Optimal Processing Solutions |
| Attachment 19 – Performance Measurement Template |
Refer to instructions in section L-2.4.5 of solicitation.
| Operating element) | Outcome / SLA metric | Definition / Measurement | Rationale for Measuring | Proposed target | Frequency of Measurement | Targets / Benchmarks - Base Period of one (1) year and nine (9), one (1) year Option Period | |||||||||
| Base Year | Option Year 1 | Option Year 2 | Option Year 3 | Option Year 4 | Option Year 5 | Option Year 6 | Option Year 7 | Option Year 8 | Option Year 9 | ||||||
| Eligibility Processing | Flexible and adaptive solution | ||||||||||||||
| Minimal error rate | |||||||||||||||
| Rapid results sharing |
Origination and Disbursement Processing (optional task)
Servicing Support Processing
Cross-cutting (more than one operating element)
Category reference
| Category |
| Customer Satisfaction |
| Accuracy / Quality |
| Availability / Responsiveness |
| Efficiency |
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