9-Specifications and Requirements - GEN2131604Q1.pdf

SPECIFICATIONS AND REQUIREMENTS

Installation and Operations of Automated Teller Machines (ATMs)

1. Purpose and Intent Broward County is seeking the services of a qualified and experienced financial institution or ATM service provider. The provider will offer Automated Teller Machines (ATM) services at various Broward County locations, as described in Section 17. ATM Locations.

An ATM shall be defined as an electronic banking terminal capable of performing one (1) or more of the following routine banking transactions: withdrawals, credit card cash advance, balance inquiries, and transfers between accounts. Deposit functionality is not important.

2. General Requirements

2.1 The Vendor will place and operate ATMs at designated locations at no cost to the

County.

2.2 Preferred installation is a free-standing, plug-in ATM with battery backup capable of supporting power interruptions.

3. Signage and Advertising Requirements

3.1 Vendor’s ATM installation shall include corporate identification signage. Signage shall be required to identify the ATM and include the name of the bank, operator, or financial institution supplying ATM services, and a toll-free customer service telephone number.

3.2 Vendor agrees that no signs or advertising materials shall be erected on or around equipment unless the design and layout of such signs and advertising materials, together with the materials and method of construction of such signs and advertising materials, have been approved in writing from the Facilities Management Division.

4. Fee Structure and Customer Charges

4.1 ATM services will be at no cost to WeFlorida Credit Union members, and the

Vendor will provide the County with a guaranteed, fixed, fee percentage per transaction for non-members of the Credit Union.

4.2 The awarded Vendor must disclose any associated service fees, including out-of-network ATM fees, to ensure that customers are notified prior to transaction.

5. ATM Location Management

5.1 The County may add or delete an ATM location during the contract term. Any removal or addition of an ATM require approval from the Facilities Management Division.

5.2 The County will provide a 30-day advance notice to Vendors for requests to add or relocate ATM machines. For the permanent removal of an ATM, the schedule will be mutually agreed upon between both parties.

6. Vendor Responsibilities

6.1 The Vendor shall be responsible for providing:

i. Delivery of equipment

ii. All installation and associated costs

iii. All required internet access for ATM Operation

7. Operational Requirements:

7.1 Additional requirements include but are not limited to the following, at no cost to the County:

i. The awarded Vendor must coordinate the installation of ATM machines at each location with the Point of Contact (POC) Building Manager before delivery.

ii. Perform preventative maintenance and Repair services of the ATMs.

iii. Vendor must provide all labor, parts, and materials.

iv. Monitor cash levels and replenish funds as needed.

v. Ensure ATMs provide instructions in English Ensure out-of-service ATMs immediately notify users of unavailability.

vi. Provide access to major ATM networks for any card user, including but not limited to ALLPOINT, MONEYPASS, CO-OP, STAR, CIRRUS/PLUS, and AMERICAN EXPRESS.

8. Network and Connectivity Requirements The Vendor shall provide reliable, independent internet connectivity for each ATM and maintain secure access to major financial transaction networks.

9. Response Time Standards

9.1. Response Time is defined as the period between County notification and technician arrival on site.

i. Emergency repairs: within 2 hours

ii. Routine repairs: within 4 hours

10.Staffing Requirements The Vendor shall provide uniformed supervisors and service technicians qualified to service ATM equipment.

11.Regulatory Compliance

ATMs must comply with all applicable federal, state and local regulations, including financial network and transaction handling standards.

12. Reporting Requirements

12.1 The Vendor shall submit monthly reports including at a minimum:

i. Transaction date and time

ii. Transaction type

iii. Transaction amount

iv. Surchargeable transactions

v. Fee per transaction

vi. Total County fee earned

vii. Vendor revenue

12.2 All monthly transactions for this contract must be reported in an Excel format produced by ATM tracking and submitted to the Contract Administrator within five

(5) business days of request. A report format must be approved prior to contract award. A sample report must accompany the Vendor’s bid response.

13. Availability Requirements ATMs shall be available twenty-four (24) hours per day, seven (7) days a week including holidays, at all County facilities where they are installed.

14. Ownership of Equipment Installation of ATM equipment does not grant the County any right, title, or ownership interest in the equipment, except as a provider under Florida Statutes.

15.Transaction Volume Information Broward County has approximately 6,900 employees, of which 630 are members of WeFlorida Credit Union. These figures are provided for informational purposes to assist with estimating usage volume.

16.Maintenance Notifications and Property Protection 16.1.Vendor must provide the County with 24-hour advance notice before performing any maintenance or repair activities.

16.2. The Vendor shall not damage County Property

16.3. The Vendor shall notify the County promptly, in writing, of any incidents occurring on County premises.

16.4. If the Vendor damages County property, the Vendor shall restore the property to its original condition at its own expense. If the Vendor fails to complete restoration within 30 calendar days, the County may complete the restoration and invoice the Vendor, who must remit payment within 30 days.

16.5. Vendor shall give the County, or its agent, prompt written notice by email, registered or certified mail of any occurrence, incident, or accident occurring on County premises.

17.ATM Locations ATMs shall be installed and maintained at the following locations:

17.1. (1001-0001) Governmental Center East – Governmental Center POC: Building Manager 01 115 S. Andrews Avenue, Ste. 501 Fort Lauderdale, FL 33301 954-357-5780

17.2. (1051-0001) BCJC - West Building POC: Building Manager 08 201 SE 6 Street Fort Lauderdale, FL 33301

17.3. (1051-0003) BCJC - East Building POC: Building Manager 03 201 SE 6 Street Fort Lauderdale, FL 33301

17.4. (1082-0006) Port Everglades, Port ID POC: Kenty Medina 1530 SE 24th Street Fort Lauderdale, FL 33316

17.5. (1081-0018) Port Everglades, Palm Garage POC: Kenty Medina 2020 Eller Drive Hollywood, FL 33316

18.Payment Requirements The Vendor shall remit the fixed transaction-based fee for non-members to the County on a monthly basis, due no later than the 10th day of the following month.

Payments shall be made payable to Broward County Board of County Commissioners, as follows:

Mailing Address for Locations 17.1, 17.2., and 17.3.

Facilities Management Division (FMD) Attn: Mirtha Alouidor, Administrative Coordinator

115 S. Andrews Avenue, Ste. 501 Fort Lauderdale, FL 33301 954-357-5780

Mailing Address for Locations 17.4 and 17.5.

Port Everglades Division Attn: Kenty Medina, Contract Administrator 1850 Eller Drive Suite 603 Fort Lauderdale, FL 33316

(954) 468-0190