9-Attachment B-Proposal Approach Outreach - Nighttime and Outreach for Families.docx

Attachment B –

Component A Proposal Approach: Nighttime Street Outreach

Complete the below table and corresponding questions.

Component A:

Nighttime Street Outreach Overview

Context: Nighttime Street Outreach will work with those experiencing unsheltered homelessness to provide basic needs and referrals to emergency shelters. Services include case management, housing navigation, transportation, connection to emergency shelter, and access to mainstream benefits. The Nighttime Street Outreach Team will provide services daily (Monday through Sunday) from 6p to 2a.

Street Outreach Administrative Office Location:

Narrative Questions Word Limit: 300 words

1. Capacity:

Please indicate how your agency will approach staff availability and scheduling. Describe your staffing composition, including:

a. Staff titles and number of FTE per role

b. The structure of the proposed outreach team: how many staff members will be dispatched to the field on each shift, and whether they canvass independently or in pairs

c. A brief overview of the agency’s contingency plan to ensure consistent coverage for the selected shift(s). How will you ensure you have enough staff available to work weekends and holidays?

2. Intakes, Referrals and Response Time.

Please describe the programs’ intake and assessment process. In your response, please include how staff will:

a. Determine program eligibility

b. Identify the holistic service needs of each resident, such as: emergency shelter, hygiene, food, housing, medical or mental health, employment or income needs

c. Ensure continued engagement for residents that are hesitant to accept drop-in or shelter services

d. Connection to Street Outreach Navigation teams for households that are not willing or able to enter emergency shelter or other housing

3. Program Collaboration/Coordination:

How will you collaborate with the City, the Detroit Continuum of Care (CoC), CAM, and other outreach providers to avoid duplication of services and maximize impact? How will you ensure your team’s monthly participation in Street Outreach Workgroup meetings? Describe your agency’s capacity to take on referrals from partners, including CoD.

4. Training:

Describe how your agency cross trains staff on diversion practices. Describe the process staff use to divert residents to a safe place. Include all other relevant trainings staff will receive including the timeline of these trainings.

5. Transportation: Please describe how your agency will provide transportation assistance to residents. Transportation to available diversion, medical care, emergency shelter or otherwise safe and secure housing should be provided by this program. In your response, please include:

a. What type of transportation services will be provided (i.e. ride sharing services or company vehicles)

b. How the program will assist residents when agency vehicles are not available

c. How the program will ensure transportation for residents with disabilities and/or minor children requiring a car seat

d. What measures are taken to ensure the safety of passengers while in transit

6. Inclement Weather Response:

Street Outreach teams must organize during inclement weather to ensure residents are safely connected to available resources such as drop-in centers and stand by shelters. Describe how your program builds trust and offers assistance to individuals who historically decline shelter. In your response, include:

· How your team mobilizes during inclement weather events

· The strategies used during inclement weather to support unsheltered residents in accessing shelter services

· How you ensure the safety of your staff while navigating hazardous weather conditions

7. Transit Centers and Canvassing:

The Nighttime Street Outreach team canvasses transit centers, bus stops, and buses for residents who may be using these facilities to keep warm and dry overnight.

Describe your specific approach to conducting outreach within transit centers, buses, and bus stops. In your response, include:

· Examples of past experience working with transit agencies, libraries, or other public spaces to support unsheltered residents.

· Specific strategies your team will use to engage with unsheltered residents who ride buses continuously throughout the day and/or night, including approaches to provide resources and support in these mobile settings

· Specific strategies on developing relationships with staff that work at these sites to ensure access and high levels of coordination in order to serve households.

8. Data:

· A) How will you track and monitor residents' engagement and enrollment in your program? In your response, include if HMIS data entry is done in real-time or within 48 hours and the number of outreach staff that have or will have HMIS licenses.

· B) How will you ensure that the proposed program will meet performance benchmarks, as outlined below? Detail how you will monitor and track performance.

· Percentage of households that exit to any positive destination

· Percentage of leavers who exit within 90 days or less; and

· Average length of time (days) leavers are enrolled in outreach

Attachment B –

Component B Proposal Approach: Outreach for Families

Complete the below table and corresponding questions.

Component B:

Outreach for Families Overview

Street Outreach Administrative Office Location:

Narrative Questions Word Limit: 300 words

1. Capacity: Please indicate how your agency will approach staff availability and scheduling. Describe your staffing composition, including:

a. Staff titles and number of FTE per role

b. The structure of the proposed outreach team: how many staff members will conduct call backs, how many will be dispatched to the field on each shift, and whether they canvass independently or in pairs

c. A brief overview of the agency’s contingency plan to ensure consistent coverage for the scheduled shift(s)

2. Referrals Volume and Response Time:

The Outreach for Families Team may need to manage high volumes of calls at the end of their shift, after the HelpLine closes at 6p. Describe your agency’s capacity to manage a high volume of incoming requests. In your response, please include:

· Your agency’s plan to engage residents within 24 hours of referral

· How the team will track contact attempts to ensure all residents are engaged

3. Service Pathways:

Describe what tools will be used to quickly evaluate the engaged individuals’ need and provide services. In your response, include how your program will address the following types of service requests:

· Providing in-person outreach visits, in the community where the household is residing

· Diversion Services with or without financial assistance

· Drop-in center referrals to residents with and without personal transportation

4. Diversion:

Describe how your agency trains staff on all shifts on diversion practices. Describe the process staff use to divert households to a safe place if they refuse shelter. How will staff work to ensure children are diverted to a safe place, even if the adult household is not able to accompany them that night?

5. Transportation:

Transportation to available diversion, medical care, emergency shelter or otherwise safe and secure housing should be provided by the agency. Please describe how your agency will provide transportation assistance to residents. In your response, please include:

· What type of transportation services will be provided under the program (i.e. ride sharing services or company vehicles)

· How the program will assist residents when agency vehicles are not available

· How the program will ensure transportation for residents with disabilities and/or minor children requiring a car seat

· What measures are taken to ensure the safety of passengers while in transit

6. Inclement Weather Response. Street Outreach teams must organize during inclement weather to ensure residents are safely connected to available resources such as drop-in centers and stand by shelters.

Describe how your program builds trust and offers assistance to individuals who historically decline shelter. In your response, include:

· How your team mobilizes during inclement weather events

· The strategies used during inclement weather to support unsheltered residents in accessing shelter services

· How you ensure the safety of your staff while navigating hazardous weather conditions

7. Data:

Describe your program’s capacity to collect program participant level data and your ability to adhere to Data Quality and Performance Management Standards set by the City of Detroit. How will your agency track contact attempts, service connections, and follow-ups with residents? Please reference the RFP document for a full list of metrics the agency will be required to track.