Amendment 0002 Attachment B QASP.docx

A

)ATTACHMENT B

QUALITY ASSURANCE SURVEILLANCE PLAN

ADMINISTRATIVE, PROPERTY MANAGEMENT, DRAFTER/CAD, AND ENGINEERING SUPPORT SERVICES

89503425QWA001011

Amendment 0002 dated 3/18/25

SUPPORT SERVICES

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PERFORMANCE

REQUIREMENT

PERFORMANCE

INDICATOR

MINIMUM

ACCEPTABLE

QUALITY

LEVEL

(MAQL)

Contract

Management

CONTRACT

OVERSIGHT

*Contractual requirements are met and services are performed in compliance with various regulations, manuals, directives, and other guidance material.

There is continuity of services at all times.

*Superv1s on

I s provi ded to effecti vely and di spersed staff, and communicate coordinate with proactively address issues and concerns of the

Government and Contractor staff.

Instances of unacceptable quality or substandard performance are addressed and corrected.

*Attachment

A, 2.1.8 -

2.1.9 -

Work is performed in a safe and secure manner and contractor staff participate in the Government's training

Programs.

*Attachment

A, 2.3 and Attachment

D

- Reports are provided to the

Government are processed according to the contract.

(A)_

No more than major errors/instances A (i m c c p u a r c a t c i n y g

Western wide) or no more than errors/instance

(impacting

UGPR

per rating period.

Quality

(Q)

-No more than major errors/instances

(impacting I

Western wide) or no more than errors/instance

(impacting UGPR) per rating period.

Timeliness

(T)

No more than major errors/instances (impacting

Western wide) or no more than errors/instance (impacting

UGPR)

per rating period.

Attachment

A, 2.1.7

Quality

Assurance and

Customer

Seivice

MAXIMUM

DISINCENTIVE

METHOD

OF

SURVEILLANCE

(Quality

Assurance)

PAYMENT

I

DISINCENTIVES

User or various activity reports that are indicative of performance Use of periodic customer feedback surveys $1,800.00 Surveillance by

CO/COR/ACOR

Per

Reporting

Period For each

A, Q, and

T IAcceptable

Meets

MAQL

0% Below

MAQL

-100% of$600 )I

Note: Validated errors, complaints, or unsatisfactory instances will be counted against the contractor.

Period of Performance Evaluation: April 1, 2025 - March 31, 2026

SUPPORT SERVICES

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PERFORMANCE REQUIREMENT

Contract Management

PERFORMANCE INDICATOR MINIMUM ACCEPTABLE QUALITY LEVEL (MAQL)

ADMINISTRATIVE SERVICES

*Attachment A, 3.1.1 - Clerical: Letters, memos, forms, and other documents are typed in final form in accordance with the Government approved Correspondence Manuals. Data entry functions are performed in accordance with customer instructions to include: Invoice Processing, BIDSS, MAXIMO, ATAAPS, Travel Manager, and other assigned programs. Accuracy (A) - No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance (impacting UGPR ) per rating period.

*Attachment A, 3.1 :2 - Reception: Incoming calls are answered in a professional manner Quality (0) -No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance (impacting and proper procedures are followed for visitors. UGPR ) per rating period.

· Attachment A, 3.1.5 - Mail and Messenger Services: Mail is processed daily in accordance with established standards and delivery times. ITimeliness (T) - No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance

· Attachment A, 3.1.6 - Vehicle Management & Maintenance: Vehicles are tracked, usage is I(impacting UGPR) per rating period.

in most cost effective manner, and maintenance is as required or as necessary.

Attachment A, 2.1. 7 - Quality Assurance and Customer Service

METHOD OF SURVEILLANCE (Quality Assurance)

MAXIMUM DISINCENTIVE DISINCENTIVES

PAYMENT

· User or various activity reports that are indicative of performance

· Use of periodic customer feedback surveys

· Surveillance by CO/COR/ACOR For each A, Q, and T $2,100.00 Per Reporting Period Acceptable - Meets MAQL = 0% Below MAQL = -100% of$700

Note: Validated errors, complaints, or unsatisfactory instances will be counted against the contractor.

SUPPORT SERVICES

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PERFORMANCE REQUIREMENT

PERFORMANCE INDICATOR MINIMUM ACCEPTABLE QUALITY LEVEL (MAQL)

Contract Management IOPERATION SUPPORT

* Attachment A, 3.2 - Warehouse Operations: Receiving, Issuing, and Shipping activities are complete according to appropriate procedures.

--Inventory: Cyclical inventories are conducted and turnover evaluated. Adjustments are made as appropriate to prevent backorders.

*Attachment A, 3.2.2 - Property Management Support: Is provided as required by the PMO and performed consistently of acceptable quality to the Government.

Accuracy (A) - No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance (impacting UGPR ) per rating period.

Quality (Q) -No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance (impacting UGPR) per rating period.

ITimeliness (T) - No more than 2 major errors/instances (impacting western wide) or no more than 5 errors/instance (impacting UGPR ) per rating period.

Attachment A, 2.1. 7 - Quality Assurance and Customer Service

METHOD OF SURVEILLANCE (Quality Assurance)

· User or various activity reports that are indicative of performance

· Use of periodic customer feedback surveys

· Surveillance by CO/COR/ACOR

MAXIMUM DISINCENTIVE PAYMENT

. $1,800.00 Per Reporting Period

DISINCENTIVES

For each A, Q, and T

Acceptable - Meets MAQL = 0% Below MAQL = -100% of$600

Note: Validated errors, complaints, or unsatisfactory instances will be counted against the contractor.

SUPPORT SERVICES

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PERFORMANCE REQUIREMENT

PERFORMANCE INDICATOR

MINIMUM ACCEPTABLE QUALITY LEVEL (MAQL)

Contract Management IENGINEERING SUPPORT: Drafting/CAD and Engineering Technician

· Attachment A, 3.3.2.1 - Drafter/CAD Services: Drafting manual, electronically, and both new drawings and revised are being performed consistently of acceptable quality to the Government.

· Attachment A, 3.3.2.3 - Control and Trackfng of Drawings in the Drawing System: is being completed and up to standards, to include: work requests, physical location filing, storage and retrieval of both manual and electronic drawings, archive completed drawings and scanned and coordinates moving hardcopy drawings.

· Attachment A, 3.3.2.4 - CAD and CAE System Operation and Administration: Maintain the following: adequate file backups, and drawing files, support and operate associated equipment, and support and manage disc space.

· Attachment A,3.3.2.8 Clerical and Coordination: Tasks are being followed to acceptable levels of the Government.

Accuracy (A) - No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance (impacting UGPR ) per rating period.

Quality (Q) -No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance (impacting UGPR) per rating period.

*Attachment A,3.4.1.1 - Contracts: Tasks are being performed to acceptable levels of the Government Timeliness (T) - No more than 2 major errors/instances (impacting Western wide) or no more than 5 errors/instance *Attachment A,3.4.1.4 - Technical Electrical Specifications and Drawings: all tasks are being !(impacting UGPR) per rating period.

performed to acceptable levels of the Government.

*Attachment A,3.4.1.6 - 3.4.1.9 - Contractor Performance, Contract Life Cycle, Office Methods, and Construction Submittals are all being performed to acceptable levels of the Government. Attachment A,3.4.2 - Additional Duties.

Attachment A, 2.1. 7 - Quality Assurance and Customer Service

METHOD OF SURVEILLANCE (Quality Assurance)

· User or various activity reports that are indicative of performance

· Use of periodic customer feedback surveys

· Surveillance by CO/COR/ACOR

MAXIMUM DISINCENTIVE PAYMENT

$2,100.00 Per Reporting Period

DISINCENTIVES

For each A, Q, and T

Acceptable - Meets MAQL = 0% Below MAQL = -100% of$700

Note: Validated errors, complaints, or unsatisfactory instances will be counted against the contractor.

Period of Performance Evaluation: April 1, 2025 - March 31, 2026

ADMINISTRATIVE

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PERFORMANCE

REQUIREMENT

QUALITY LEVEL (MAQL)

· Attachment A,2.1.8 - Safety: Results in personal injury to yourself or others defined as a recordable accident by DOE or OSHA Standards.

· Motor vehicle/property damage resulting in a loss of use greater than what can be considered normal due to wear and tear, obsolescence, anticipated useful life, or an act of God.

· Attachment A,2.1.9 - Cyber Security - A breach in security resulting from not following Western's procedures, computer security requirements, and Cyber Security requirements to maintain a safe and secure computer system and computer network.

· Attachment A,2.1.9.4 - All contract personnel shall take or attend Cyber Security training and accept the Rules of Behavior annually.

No instances reported in rating period for any Performance Indicator.

Attachment A, 2.1. 7 - Quality Assurance and Customer Service

METHOD OF SURVEILLANCE (Quality Assurance)

· User or various activity reports that are indicative of performance

· Use of periodic customer feedback surveys

· Surveillance by CO/COR/ACOR

$5,000.00 Per Reporting Period Acceptable - Meets MAQL = 0% Below MA_QL = -100% of$5,000

Note: Validated errors, complaints, or unsatisfactory instances will be counted against the contractor.

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