International and Domestic Staffing Soliciation 7_11 (002).docx

United States International Development Finance Corporation International and Domestic Staffing and Recruiting

Request for Proposal (RFP) # 77344423R0002

Date: June 9, 2023 Updated: July 11, 2023

Contents

SECTION A – SOLICITATION/CONTRACT FORM

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 ORDERING PERIOD

The term of the International Staffing and Recruiting IDIQ is an ordering period of five (5) years from date of award plus any extensions to the ordering period under the authority of FAR Part 52.217-8 for a total potential ordering period of 66 months.

B.2 CONTRACT TYPE

The multiple award IDIQ vehicle will allow for task orders to be issued on a Firm Fixed Price (FFP), Fixed Price Incentive (FPI), Labor Hour, or Time and Material basis. Task orders may combine more than one pricing arrangement (e.g., FP/T&M, etc.), although each pricing arrangement will have separate contract line-item numbers (CLINs) with clearly distinguishable work requirements. Task orders will contain cost CLINs for other direct costs such as travel expenses.

B.3 TASK ORDER PRICING

This IDIQ provides the flexibility to determine fair and reasonable pricing specific to the task order requirement. Pricing structure is dependent upon established ceiling rates for the vehicle, level of competition for the specific need, known project risks, understanding of project uncertainties, complexity, urgency, and contract type. The Ordering Contracting Officer (OCO) has the authority and responsibility to determine price reasonableness for task order requirements which will be competed among qualified IDIQ awardees. The OCO must establish an appropriate CLIN structure and identify both the applicable contract type and clear delineation of work at the task level, for all CLINs in each task order.

B.4 MINIMUM AND MAXIMUM CONTRACT AMOUNTS

During the term of the IDIQ, the Government will place minimum orders of $1,000.00 with all IDIQ holders. The maximum amount of all orders will not exceed $100,000,000 during the 5-year ordering period across all IDIQ holders and all service categories.

B.5 Labor Outside the Continental United States (OCONUS)

“OCONUS” is defined as other than the 48 contiguous states plus the District of Columbia. It is anticipated that there may be task orders for work OCONUS.

B.6 Travel

Domestic or international travel is not anticipated under this IDIQ but may be required on certain task orders. All travel costs on a task order must be approved by the COR prior to booking. The Federal Travel Regulation (FTR), found at Title 41 of the Code of Federal Regulations will be used to determine travel reimbursement rates. Travelers will not be reimbursed for excess costs caused by:

An indirect route as a matter of personal preference Premature departure for personal reasons from a temporary location Extending a stay for personal reasons

(End of Section B)

SECTION C – STATEMENT OF WORK

C.1 GENERAL INFORMATION

The U.S. International Development Finance Corporation (DFC) is financing solutions to the most critical challenges facing the developing world today. Working with businesses, we mobilize private capital to invest in projects that create jobs and opportunities in emerging markets, including building critical infrastructure, expanding access to telecommunications, and providing small business financing for women entrepreneurs. To find out more, visit www.dfc.gov.

C.2 SCOPE

DFC requires international and domestic staffing and recruiting services to support our diverse staffing needs across different regions. Our objective is to establish a reliable and cost-effective multiple award IDIQ with small business reserves for our staffing and recruiting needs, for services across the agency.

The purpose of small business reserves is to award one or more multiple-award contracts to any of the small business concerns identified at 19.000(a)(3), under a full and open competition. DFC anticipates making one or more awards in each Service Category. Offerors may submit for as many or as few categories as they determine that they are qualified for.

The International and Domestic Staffing and Recruiting IDIQ vision is to support the mission of the United States International Development Finance Corporation by enabling the agency to bring on full-time or part-time contractors for a wide variety of services.

C.3 SERVICE AREAS

The goal of this IDIQ is for the DFC to be able to staff individual and groups of contractor employees (through contractor firms) who have the knowledge, skills, and abilities to provide short- and long-term support in the Service Areas outlined below.

Professional services in the form of staffing needs are broken down to the following Service Areas:

Service Area 1 – Program Management Service Area 2 – Management Consulting Service Area 3 – Investment Advisory Service Area 4 – Financial Advisory and Management Service Area 5 – Environmental and Social Consulting Service Area 6 – Engineering Service Area 7 – Logistics Service Area 8 – Event, Public Relations, and Communications (including Translation Services) Service Area 9 – Ancillary and Administrative Service Area 10 – Recruiting Services

C.4. DEFINITIONS OF SERVICE AREAS

The following describes the Service Areas IDIQ task orders will be awarded from. The descriptions of each Service Area below are not intended to be all inclusive, but rather a representation of the types of the tasks and skills required for a contractor employee to successfully perform.

Prospective contractors may submit in any or all areas where they can demonstrate staffing expertise based on prior performance. Contractors shall also identify the regions/countries where they anticipate being able to provide these staffing services.

C.4.1 Service Area 1 - Program Management

Definition: Program Management includes tasks related to leading, facilitating, and ensuring the strategic planning, implementation, coordination, integration, and evaluation of programmatic activities and administrative systems at DFC. Contractors submitting a response for this Service Area shall have experience staffing employees with the necessary skills and experience required to provide Program Management services.

Examples: Skills and experience that are included under the Program Management Services discipline include but are not limited to the following:

1. Acquisition Support

2. Cost/Schedule/Performance Analysis

3. Cost Estimation and Analysis

4. Cost/Performance Trade-Off Analysis and Studies

5. Earned Value Management (EVM) Analysis

6. E-Business Support

7. Investigative Services

8. Program Management

9. Integrated Program Management

10. Program Documentation

11. Project Management

12. Regulatory Compliance

13. Risk Assessment and Mitigation

14. Integration of Support Systems

15. Planning, Programming, Budgeting, and Execution Processes

16. Capabilities Integration and Development

17. Manpower Estimating

18. Human Resources Support

19. Recruiting Support

20. Stakeholder Requirements Analysis

21. Decision Analysis

22. Technical Planning

23. Technical Assessment

24. Requirements Management

25. Risk Management

26. Configuration Management

27. Technical Data Management

28. Interface Management

C.4.2 Service Area 2 - Management Consulting

Definition: Management Consulting includes tasks related to the practice of helping organizations to improve their performance, primarily through the analysis of existing organizational problems and development of plans for improvement at DFC. Contractors submitting a response for this Service Area shall have experience staffing employees with the necessary skills and experience required to provide Management Consulting services.

Examples: Skills and experience that are included under the Management Consulting discipline include but are not limited to the following:

1. Business Process Reengineering

2. Business Case Development Support

3. Change Management

4. Concept Development and Requirements Analysis

5. Cost/Schedule/Performance Improvement

6. Information and Data Analytics

7. Knowledge Management

8. Social Media Consulting

9. Marketing

10. Tactical and Readiness Planning

11. Technical Advisory Services

12. Training and Facilitation

13. Strategic Planning

14. Strategic Forecasting

15. Long-Range Planning, Futures, and Forecasting

16. Strategy Development

17. Market Analysis

18. Process Improvement Analysis and Implementation

C.4.3 Service Area 3 - Investment Advisory

Definition: Investment Advisory includes tasks related to supporting the sourcing, due diligence, underwriting, and monitoring of potential investments for DFC. This includes expertise across DFC’s various product lines (direct equity, funds, loans, political risk insurance, technical assistance) as well as the sectors DFC invests. Contractors submitting a response for this Service Area shall have experience staffing employees with the necessary skills and experience required to provide Investment Advisory services.

Examples: Skills and experience that are included under the Investment Advisory discipline include but are not limited to the following:

1. Business Development

2. Pipeline Development

3. Financial Analysis

4. Structuring Support

5. Due Diligence Support

6. Know Your Customer (KYC) Research

7. Market Analysis

8. Data Analysis

9. Impact Assessment

10. Investment Readiness Support

11. Transaction Monitoring Support

C.4.4 Service Area 4 - Financial Advisory and Management

Definition: Financial Advisory and Management includes tasks that support both DFC’s investees (potential or existing) as well as provide support for the broader organization. Contractors submitting a response for this Service Area shall have experience staffing employees with the necessary skills and experience required to provide Financial Advisory and Management services.

Examples: Skills and experience that are included under the Financial Management discipline include, but are not limited to, the following:

1. Financial and Financial Risk Analysis

2. Cost Estimating and Analysis Support

3. Cost Performance Risk Assessments

4. Disbursement and Reconciliation Support

5. Financial Management, Accounting, and Auditing Services

6. Impact Statement Development

7. Program Management for Financial Services

8. Program Objective Memorandum (POM) Creation and Documentation

9. Oversight and Fraud Detection

10. Safeguarding Personal Data

11. Loan Management

12. Grant Management

13. Economic Analysis

14. Return on Investment Analysis

15. Life Cycle Cost Determination

16. Total Ownership Cost Determination

17. Affordability Analysis

18. Analysis of Cost Alternatives

19. Should-Cost Determinations

20. Credit Analysis

21. Economic Analysis

22. Foreign Currency/Interest Rate Analysis

C.4.5 Service Area 5 - Environmental and Social Consulting

Definition: Environmental and Social Consulting includes tasks related to the practice of supporting DFC investees improve processes, policies and capacity to comply with international standards for environmental and social considerations and manage related risks. In addition, these services may apply to DFC organizational support to support process improvement or broader support for the Office of Development Policy (ODP). Contractors submitting a response for this Service Area shall have experience staffing employees with the necessary skills and experience required to provide Environmental and Social Consulting services.

Examples: Skills and experience that are included under the Environmental and Social Consulting discipline include but are not limited to the following:

1. Environmental and Social Risk Assessment/Analysis

2. Capacity Building Support

3. Investment Readiness Support

4. Feasibility Studies

5. Risk Management Planning

6. Environmental, Social, and Impact Monitoring

7. Process Improvement

C.4.6 Service Area 6 - Engineering

Definition: Engineering includes any service or creative work, the adequate performance of which requires education, training and experience in the application of special knowledge in consulting, investigating, evaluating, planning and designing, engineering principles at DFC. Contractors submitting a response for this Service Area shall have experience staffing employees with the necessary skills and experience required to provide Engineering services.

Examples: Skills and experience that are included under the Engineering discipline include but are not limited to the following:

1. Systems Engineering

2. Alternative Energy Sources and Engineering

3. Configuration Management

4. Concept Development

5. Design Documentation and Technical Data

6. Energy Services to include Management Planning and Strategies, Audit Services and Metering Engineering

7. Engineering Process Improvement

8. Environmental Management

9. Environmental Consulting and Remediation

10. Human Factors/Usability Engineering

11. Independent Verification and Validation Integration

12. Life Cycle Management

13. Modeling and Simulation

14. Natural Resources Management

15. Economist

16. Quality Assurance

17. Requirements Analysis

18. System Design

19. System Integration

20. System Safety Engineering

21. Test and Evaluation

22. Technical Documentation

23. Mission Assurance

24. Data Analytics

25. Architecture Design

26. System Verification and Validation

27. Human Systems Integration

28. Baseline (Configuration) Management

29. Data Management

30. Risk Management

31. Technical Planning

32. Systems Engineering Training

33. System Security and Information Assurance

34. System Effectiveness and Analysis

35. Software Development (for non-IT requirements)

36. Software Independent Verification and Validation (for non-IT requirements)

37. Communications Engineering

C.4.7 Service Area 7 - Logistics

Definition: Logistics includes tasks related to the management of the flow of resources, not only goods, between the point of origin and the point of destination in order to meet the requirements of organizations. Logistics services involves the integration of information, transportation, inventory, warehousing, material handling, packaging, security, and any other function necessary to the flow of resources at DFC.

Examples: Skills and experience that are included under the Logistic discipline include but, are not limited to the following:

1. Analysis and Recommendation of Support Equipment

2. Deployment Logistics

3. Disaster Management/Contingency Operations

4. Distribution and Transportation Logistics Services

5. Infrastructure Services Including Transportation and Delivery

6. Integrated Logistics Support (ILS) Technical Requirement Creation

7. ILS Risk Assessments

8. ILS Schedules Creation and Performance Tracking

9. Inventory Management

10. Logistical Studies and Evaluations

11. Logistics Design

12. Logistics Management and Support Services

13. Logistics Operations Support

14. Logistics Operations and Maintenance

15. Logistics Optimization

16. Logistics Training Services

17. Repair and Alteration

18. Security

19. Supply Chain Management and Provisioning

20. Value Chain Management

21. Technology and Industrial Base Analysis

22. Life Cycle Sustainment

23. Supportability Analysis and Implementation

24. Integrated Logistics Support

C.4.8 Service Area 8 - Event, Public Relations, and Communications (including Translation Services)

Definition: Event, Public Relations, and Communications includes a wide variety of tasks related to communications, public relations, and events required to foster a better understanding of DFC’s mission, strategic priorities, and tools; convene stakeholders; and, highlight strategic transactions and efforts.

Examples: Skills and experience that are included under the Event, Public Relations, and Communications disciplines include, but are not limited to, the following:

1. Communications Planning and Strategy

2. Website Development

3. Website Management

4. Content Creation (Blogs, Articles, Reports, Case Studies, etc.)

5. Public Relations

6. Press Relations

7. Social Media Strategy and Management

8. Event Planning

9. Photography

10. Translation

C.4.9 Service Area 9– Recruiting Services

Recruiting Services are tasks related to the establishment of internal programs and procedures for attracting, recruiting, assessing, and selecting highly qualified, productive employees with appropriate skills and competencies, from all sectors of society, all in accordance with merit system principles. Services include developing a staffing strategy and plan; establishing an applicant evaluation approach; announcing the vacancy, sourcing and evaluating candidates against the competency requirements for the position; initiating pre-employment activities; and hiring employees.

Specific requirements for this Service Area will be identified as the Task Order level.

C.5 PROJECT MANAGEMENT

The contractor will manage the staffing and recruiting process and provide regular updates to DFC. The project team will be established on the task order, and communication protocols will be established to ensure effective communication between the staffing agency and our organization.

C.6 ASSUMPTIONS AND DEPENDENCIES

The staffing process is dependent on the availability of suitable candidates in the target countries. The staffing agency will assume responsibility for compliance with all relevant regulations, including employment laws and visa requirements.

Visa and work permit requirements: The success of the project may depend on the ability of selected candidates to obtain the necessary visas and work permits to work in the designated countries. Assumptions can be made about the ease of obtaining these documents, but it is important to remain aware of any changes in regulations or restrictions that may affect the ability to hire international talent.

Language proficiency: The success of the staffing project may also depend on the language proficiency of the selected candidates. Assumptions can be made about the language skills required for specific roles, but it is important to ensure that language skills are accurately assessed during the recruitment and selection process.

Technology and communication: The success of the project may depend on the availability and functionality of technology and communication tools used for candidate screening, interviewing, and onboarding. Assumptions can be made about the reliability and accessibility of these tools, but it is important to have contingency plans in case of any issues or limitations. The contractor is reliable for ensuring high-speed internet access is available for all task orders. If high speed access internet is not available, the contractor must notify the CO and have a contingency plan in place.

Compliance with local laws and regulations: The success of the project may depend on compliance with local laws and regulations in each country where staffing is required. Assumptions can be made about the relevant laws and regulations, but it is important to verify and comply with all requirements to avoid any legal or financial consequences.

Collaboration with internal and external stakeholders: The success of the project may depend on the collaboration and communication with various internal and external stakeholders, such as hiring managers, recruitment agencies, and legal advisors. Assumptions can be made about the level of collaboration required, but it is important to maintain open lines of communication and engage stakeholders throughout the staffing process.

Availability of resources: The success of the project may depend on the availability of resources, such as personnel, funding, and technology. Assumptions can be made about the availability of these resources, but it is important to monitor and adjust as needed to ensure that the project stays on track.

Currency – all currency will be in US dollars. The contractor shall be responsible for all conversions to US Dollar.

These assumptions and dependencies should be considered throughout the life of the IDIQ to ensure that potential risks and challenges are identified and addressed in a timely manner.

C.7 KEY PERFORMANCE INDICATORS

The following key performance indicators will be used to measure the success of the staffing process, unless otherwise specified at the task order level: time-to-fill, candidate quality, diversity, cost-per-hire, and hiring manager satisfaction.

Time-to-fill: This measures the average amount of time it takes to fill a staffing position from the time it is opened until the new hire starts in the role. A reasonable benchmark for time-to-fill may depend on the type of positions being filled and can range from a few weeks to 1 month for domestic needs. The same timeline is applicable for international needs, but with the understanding that the background check phase of the process itself will likely be longer.

Candidate quality: This metric measures the overall quality of the candidates that are sourced, screened, and selected for the staffing positions. It can be evaluated through various indicators such as retention rates, job performance, and feedback from the Contracting Officer Representative, Contracting Officer or Government Technical Monitor.

Diversity: This KPI measures the level of diversity among the candidate pool and new hires. This can include factors such as gender, race, ethnicity, age, and cultural background. This is important for ensuring that the staffing process is inclusive and meets diversity and inclusion goals.

Cost-per-hire: This KPI measures the total cost of the staffing process divided by the number of hires made. This includes costs such as advertising, recruitment fees, screening, assessment, and onboarding. A lower cost-per-hire can indicate greater efficiency in the staffing process.

Hiring manager satisfaction: This measures the satisfaction levels of hiring managers with the staffing process and new hires. Feedback can be collected through surveys or interviews to assess factors such as communication, candidate quality, and overall experience.

These KPIs shall help to monitor and evaluate the effectiveness of the international staffing and recruiting requirement and identify areas for improvement and optimization.

C.8 ACCESSIBILITY REQUIREMENTS (Section 508)

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220), requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public with disabilities must have equal access to and use of information and data comparable to that of non-disabled Federal employees and members of the public.

(End of Section C)

SECTION D - DELIVERABLES

INTENTIONALLY LEFT BLANK

(End of Section D)

SECTION E - INSPECTION AND ACCEPTANCE

INTENTIONALLY LEFT BLANK

(End of Section E)

SECTION F - PERFORMANCE

F.1 PERIOD OF PERFORMANCE

F.2 DELIVERY

The services required under each individual task order shall be delivered and received by the Government within the time frame specified in each order.

F.3 PLACE OF PERFORMANCE

Place of performance will be identified on individual task order request.

Some services will be required at:

1100 New York Avenue, NW Washington DC 20527

F.4 NOTIFICATION TO THE GOVERNMENT OF DELAYS

Pre-award: Prior to task order award, the Contractor shall determine if there are any risks to performance schedule identified in the task order PWS or SOW. The Contractor shall notify the Government of those risks in its response to requests for task order quotes.

In the event the Contractor anticipates difficulty in complying with the contract delivery schedule or completion date, or as soon as the Contractor has knowledge that any actual or potential situation is delaying or threatens to delay the timely performance of this contract, the Contractor shall immediately notify the OCO, COR, and/or GTM in writing of the cause and length of delay. This notification shall give pertinent details of the cause and anticipated length of the delay. This notification requirement shall not be construed as a waiver by the Government of any delivery schedule or date, or any rights or remedies provided by law or under this contract to include full or partial termination of the contract by default.

(End of Section F)

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 ACCOUNTING AND APPROPRIATION DATA

Accounting and appropriation data will be established at the order level.

G.2 PRIMARY GOVERNMENT ROLES AND RESPONSIBILITIES

The following subsections describe the roles and responsibilities of individuals and authorized users who will be the primary Points of Contact (POC) for the Government on matters regarding contract administration as well as other administrative information. The Government reserves the right to unilaterally change any of these individual assignments at any time:

G.2.1 GOVERNMENT PERSONNEL

G2.1.1 CONTRACTING OFFICER'S AUTHORITY

The Contracting Officer is the only person authorized to make or approve any changes in any of the high-level work category requirements of this IDIQ, and, notwithstanding any provisions contained elsewhere in this contract, the said authority remains solely in the Contracting Officer. In the event the contractor makes any changes at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and the contract will be operating at risk. No adjustment will be made in the contract terms and conditions, including price. Only the CO has the authority to: (1) authorize any changes in the performance work statement; (2) modify or extend the period of performance; (3) change the delivery schedule, (4) authorize reimbursement to the Contractor for any costs incurred during the performance of this IDIQ; or (5) otherwise change any terms and conditions of this IDIQ.

Communications pertaining to IDIQ administration matters shall be addressed to the CO. No changes in or deviation from the scope of the work shall be affected without a supplemental agreement (IDIQ modification) executed by the CO authorizing such changes.

The Contracting Officer for the IDIQ contract is Samuel Dustin

G.2.1.2 CONTRACTING OFFICER'S REPRESENTATIVE (COR) FOR THE IDIQ

TBD will be designated as the Contracting Officer's Representative (COR) for the IDIQ. DFC may change the COR at any time without prior notification to the Contractor by a unilateral modification to the IDIQ. The COR is:

TBD

The COR serves as technical liaison between DFC and the Contractor with respect to the IDIQ. The COR is also responsible for the acceptance of all deliverables for the IDIQ specified in Section F6, and such other responsibilities as may be specified in the IDIQ.

The COR is not authorized to make any commitments or otherwise obligate DFC or authorize any changes, which affect the IDIQ pricing, terms, or conditions. Any Contractor's request for changes shall be referred to the Contracting Officer directly or through the COR. No such changes shall be made without the expressed prior authorization of the CO.

G.3 LIMITATION OF AUTHORITY

Questions relating to the terms of the IDIQ shall be referred to the IDIQ Contracting Officer. Questions regarding IDIQ Task Orders shall be addressed to the CO identified on the order. No written or oral statement of the COR or the GTM shall serve as a basis for modification of the terms of the IDIQ or any IDIQ Task Order, unless confirmed in writing by the CO.

If the COR, or any other DFC employee requests the Contractor to provide services which are outside the scope of the IDIQ or IDIQ Task Orders, the Contractor should promptly advise the CO immediately, preferably in writing if time permits. Note that providing services outside of this IDIQ or IDIQ Task Orders could result in nonpayment for those services.

G.4 GOVERNMENT FURNISHED PROPERTY

If required, Government Furnished Property will be identified at the Task Order level.

G.5 NON-PERSONAL SERVICES

No personal services, as defined by subpart 37.104 of the FAR shall be performed under the IDIQ. No Contractor employee will be directly supervised by the Government. All individual employee assignments, and daily work direction, shall be given by the applicable employee supervisor. If the Contractor believes any Government action or communication has been given that would create a personal services relationship between the Government and any Contractor employee, the Contractor shall promptly notify the Contracting Officer.

(End of Section G)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 PLACEMENT OF ORDERS

The contractor shall provide services under this IDIQ contract only as directed in Task Orders issued by authorized individuals in accordance with FAR 16.505. In accordance with FAR 52.216-18, Ordering, the following individuals (or activities) are authorized to place orders against this contract:

All warranted DFC COs are considered designated ordering officials for this IDIQ.

H.2 Ordering Process

General. DFC shall use the procedures in this subsection when ordering services established by the IDIQ contracts. Individual orders off the IDIQ may have more than one of the service categories.

Fair Opportunity. Fair Opportunity is the process of considering IDIQ awardees for orders IAW FAR Part 16.505 procedures. The contracting officer has developed placement procedures outlined in this section to provide each awardee a fair opportunity to be considered for each order by reviewing the IDIQ awardees’ Contractor Specific Qualifications (CSQ) to identify IDIQ awardees whose capabilities reflect the task order requirement, including: experience performing the requested tasks; performance record under the IDIQ; and availability to provide services within the applicable country/region in which the contractor has indicated they have the ability to operate.

For example, if DFC has a requirement for an environmental consultant in Nigeria, it would review and request a task order level quote from all contractors on the IDIQ who qualified as being capable of being able to perform in Service Area 5 – Environmental and Social Consulting, has at least satisfactory or neutral (i.e. hasn’t received a task order yet) performance on the IDIQ, and submitted in their Factor 1 – Administration proposal that they are capable of staffing qualified candidates to perform the services in that country.

H.3 ON-RAMPING PROCEDURE

The Government reserves the right to “on-ramp” additional firms in the event of an awardee’s loss of CSQs after award of the IDIQ contract. DFC reserves the right to on-ramp additional firms to replace lost CSQs. The minimum contract requirements, the technical acceptability standards, evaluation factors, solicitation terms and conditions, price reasonableness, and basis for award shall remain in full force and effect for each new proposal. Upon award of each additional contract, the Government shall notify all present Contractors of the award, and the new Contractor shall be given the same fair opportunity for task order awards.

H.4 52.216-32 Task-Order and Delivery-Order Ombudsman (Sept 2019)

In accordance with 41 U.S.C. 4106(g), the Agency has designated the following task-order and delivery-order Ombudsman for this contract. The Ombudsman must review complaints from the Contractor concerning all task-order and delivery-order actions for this contract and ensure the Contractor is afforded a fair opportunity for consideration in the award of orders, consistent with the procedures in the contract.

Courtney Holbrook Courtney.Holbrook@dfc.gov

Consulting an ombudsman does not alter or postpone the timeline for any other process (e.g., protests). Before consulting with the Ombudsman, the Contractor is encouraged to first address complaints with the Contracting Officer for resolution. When requested by the Contractor, the Ombudsman may keep the identity of the concerned party or entity confidential, unless prohibited by law or agency procedure.

H.5 POST AWARD CONFERENCE

The government may require the Contractor to participate in a post award conference 30 business days after IDIQ award at no additional cost to the Government. The conference may be conducted virtually to facilitate Contractor attendance. The Contractor shall attend post award conferences on task orders as required at no additional cost to the Government. The government will provide notice to the contractor is a post award conference is required.

H.6 KEY PERSONNEL

The Contractor shall assign key personnel responsible for comprehensive support for the contract and task orders. The key personnel shall act as the point of contact with the Government for all communication, including contract or task order issues, deliverables, and evaluations, and represents the Contractor at all post-award meetings at the levels listed below:

Replacements for key personnel must possess qualifications equal to or exceeding the qualifications of the key personnel previously approved by DFC, unless an exception is approved by the Contracting Officer. The Contractor shall obtain the consent of the Contracting Officer prior to making key personnel replacements. Requests for changes shall be submitted to the CO at least fifteen (15) business days prior to making any permanent substitutions. The CO will notify the Contractor within ten (10) business days after receipt of all required information of the decision on substitutions.

H.7 INTERPRETATION OF AGREEMENT: NOTIFICATION OF AMBIGUITIES

This written agreement and any documents incorporated by reference herein or physically attached hereto constitute the parties' complete agreement, and no other prior or contemporaneous agreements either written or oral shall be considered to change, modify or contradict it.

It shall be the obligation of the Contractor to exercise due diligence to discover and to bring to the attention of DFC at the earliest possible time any ambiguities, discrepancies, inconsistencies, or conflicts in or between the statement of work, specifications and any other document incorporated into the agreement. Failure to comply with such obligations shall be deemed a waiver and release of any and all claims for extra costs or delays arising out of such ambiguities, discrepancies, inconsistencies and conflicts.

H.8 RESTRICTIONS AGAINST DISCLOSURE

The Contractor agrees, in the performance of this agreement, to keep in strict confidence the information furnished by DFC and designated by the COR as public materials and information unless otherwise specified. The Contractor also agrees not to publish or otherwise divulge such information in whole or in part, in any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to restrict access to such information while in the Contractor's possession, to those employees needing such information to perform the work provided herein, i.e., on a need-to-know basis. The Contractor agrees to immediately notify the CO in writing if the Contractor determines or has reason to suspect a breach of this requirement.

The Contractor agrees that it will not disclose any information described in this section to any persons or individual unless prior written approval is obtained from the CO. The Contractor agrees to insert the substance of this clause in any consultant agreement or subcontract hereunder.

H.9 DATA RIGHTS

In the performance of this contract, the contractor agrees to keep all information contained in source documents or other media furnished by the Government in the strictest confidence. The contractor also agrees not to publish or otherwise divulge such information in whole or in part, any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to restrict access to such information while in the contractor's possession, to those employees needing such information to perform the work provided herein, i.e., on a "need to know" basis. The contractor agrees to immediately notify the Contracting Officer, in writing, if the contractor determines or has reason to suspect a breach of this requirement.

The contractor agrees not to disclose any information concerning work under this contract to any persons or individuals unless prior written approval is obtained from the Contracting Officer. The contractor agrees to insert the substance of this clause in any consultant agreement or subcontract hereunder.

H.10 TRAVEL SECURITY CONDITIONS AND REPORTING

The Contractor must remain vigilantly aware of security conditions while traveling for DFC, and by entering into a contract, assumes full responsibility for the safety of its employees. Prior to commencing work, the Contractor must ensure that it has adequate procedures in place to advise its employees of situations or changed conditions that could adversely affect their security. The Contractor acknowledges that security conditions are subject to change at any moment, that DFC cannot guarantee the accuracy of any information that it may provide to the Contractor and that DFC assumes no responsibility for the reliability of such information.

H.11 CONFLICT OF INTEREST

The contractor shall notify the CO immediately if a conflict of interest is identified.

H.12 RIGHTS TO INFORMATION

DFC considers knowledge management a critical aspect of its ongoing ability to service its end-users. All notes, written reports and other documentation developed in the performance of this requirement will become the sole property of DFC. Material can be turned over electronically, except for transaction documents with original signatures, in which case DFC requires turnover of original documents. The Contractor bears all costs of shipping and returning documents.

H.12 SUBCONTRACTING PLAN (Applicable to Large Businesses Only)

In accordance with FAR 19.702, Large Business Offerors shall submit Attachment 3: Small Business Subcontracting Plan, for acceptance by the Contracting Officer. Large businesses shall make a good faith effort to comply with the requirements of the plan. As stated in 15 U.S.C. 637(d)(9), any contractor or subcontractor failing to comply in good faith with the requirements of the subcontracting plan is in material breach of its contract.

The 2023 DFC subcontracting goals below are based upon total procurement dollars expended and are the suggested minimum goals for DFC administered subcontracting plans.

25% for all small businesses; 10% for small, disadvantaged business; 5% for women-owned small business; 3% for veteran-owned small business; 3% for service-disabled veteran-owned small business; 3% for HUBZone small businesses

The subcontracted effort must be comprised of meaningful work under the statement of work within the task orders. The Subcontracting Plan should not include specific names of prospective subcontractors. No page restriction is applied to this plan. The subcontracting plan must state that the proposal goals are based on total planned subcontracted dollars. The proposed goals should be expressed as percentages only, not dollar values. The reporting of the actual subcontracting information experienced under the IDIQ contract will occur in the Electronic Subcontracting Reporting System (eSRS) in accordance with FAR 52.219-9. This reporting is applicable to large business prime contractors.

(End of Section H)

SECTION I - CLAUSES

Clauses Incorporated by Reference:

Contracts (SEP 2013)

Clauses Incorporated by Full Text:

52.217-8 52.217-8 Option to Extend Services (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days of contract end.

(End of clause)

52.216-1 52.216-1 Type of Contract (APR 1984)

The Government contemplates award of a T&M/LH and Fixed Price resulting from this solicitation.

(End of provision)

52.216-19 52.216-19 Order Limitations (OCT 1995)

Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $1,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

Maximum order. The Contractor is not obligated to honor Any order for a single item in excess of N/A; Any order for a combination of items in excess of $N/A; or A series of orders from the same ordering office within 7 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 3 working days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

(End of clause)

52.216-18 52.216-18 Ordering (AUG 2020)

Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from 17-JUL-2023 through 16- JUL-2028.

All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

A delivery order or task order is considered "issued" when -

If sent by mail (includes transmittal by U.S. mail or private delivery service), the Government deposits the order in the mail; If sent by fax, the Government transmits the order to the Contractor's fax number; or If sent electronically, the Government either -

Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

Distributes the delivery order or task order via email to the Contractor's email address.

Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of clause)

52.216-22 52.216-22 Indefinite Quantity (OCT 1995)

This is an indefinite-quantity contract for the supplies or services specified, and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the "maximum." The Government shall order at least the quantity of supplies or services designated in the Schedule as the "minimum."

Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor's and Government's rights and obligations with respect to that order to the same extent as if the order were completed during the contract's effective period; provided, that the Contractor shall not be required to make any deliveries under this contract after TBD.

(End of clause)

52.216-24 52.216-24 Limitation of Government Liability (APR 1984)

In performing this contract, the Contractor is not authorized to make expenditures or incur obligations exceeding $0.00 dollars. The maximum amount for which the Government shall be liable if this contract is terminated is $0.00 dollars.

(End of clause)

52.204-21 Basic Safeguarding of Covered Contractor Information Systems (JUN 2016) Definitions. As used in this clause-- "Covered contractor information system" means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

"Federal contract information" means information, not intended for public release, that is provided by or generated for the Government under a contract to develop or deliver a product or service to the Government, but not including information provided by the Government to the public (such as on public websites) or simple transactional information, such as necessary to process payments.

"Information" means any communication or representation of knowledge such as facts, data, or opinions, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual (Committee on National Security Systems Instruction (CNSSI) 4009).

"Information system" means a discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information (44 U.S.C. 3502).

"Safeguarding" means measures or controls that are prescribed to…