Attachment 01 Statement of Work.pdf

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Statement of Work (SOW) Laundry/Dry Cleaning Services

Office of Research Services (ORS) National Institutes of Health (NIH) Division of Police (DP)

Background The National Institutes of Health (NIH) is the steward of medical and behavioral research for the Nation. Its mission is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. NIH operates more than 75 buildings across a 300-acre campus in Bethesda, Maryland, and conducts research nationally and internationally.

The Office of Research Services (ORS) provides a portfolio of services supporting NIH’s mission, including security and safety operations.

The NIH Division of Police (DP) is responsible for protecting NIH personnel, property, visitors, and research assets. To maintain a professional law enforcement presence, DP must ensure officers’ uniforms and related equipment are professionally cleaned, pressed, altered, and maintained in accordance with departmental standards and the applicable Union Agreement.

Mission The mission of DP is to protect the NIH research community and ensure the NIH mission is not impeded by criminal activity, loss of assets, personal attacks, or acts of terrorism.

Vision DP provides services in the most professional and least intrusive manner through the application of state-of-the-art methods and technology. Professional appearance and uniform standards are essential to maintaining public confidence, operational readiness, and officer safety.

Scope of Work The Contractor shall provide professional laundering, dry cleaning, pressing, repair, and alteration services for NIH Division of Police uniforms and associated items. Services shall include pick-up, delivery, tracking, quality control, and garment restoration.

Services shall be performed for approximately 125 sworn and civilian personnel assigned to DP.

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Place of pick-up and delivery:

NIH Division of Police 31 Center Drive, Building 31C, Room B3B17 Bethesda, MD 20892

Items Covered Under This Contract The Contractor shall service, clean, press, repair, and/or alter the following items, including but not limited to:

BDU Pants BDU Shirts Body Armor Carriers Coat Linings Dress Blouses Dress Jackets Dress Pants Duty Jackets External Body Vests/Carriers Fleece Jackets Formal / Administrative Wear Hats (Dress and Duty) Khaki Pants Long Sleeve (L/S) Shirts Miscellaneous issued uniform components Outerwear/ Raincoats Overcoats Polo Shirts Short Sleeve Shirts (S/S) Specialty & Equipment Items Suits Sweaters Ties T-Shirts Turtlenecks Uniform Shirts Uniform Trousers

The Contractor shall ensure appropriate cleaning methods are used for tactical fabrics, moisture-wicking materials, ballistic carriers, and outerwear with specialized materials.

Tasks and Services The Contractor shall provide the following services:

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1. Laundering Washing and pressing shirts, trousers, polos, T-shirts, sweaters, and similar garments in accordance with industry standards.

Appropriate temperature and detergent are used to preserve fabric integrity and color.

2. Dry Cleaning Dry cleaning of suits, dress uniforms, overcoats, jackets, ties, and specialty garments.

Removal of stains that are consistent with professional textile standards.

3. Repairs and Alterations The Contractor shall provide repair and alteration services including but not limited to:

Coat lining repairs Hemming (initial and subsequent adjustments) Minor tailoring adjustments for proper uniform fit Patching and reinforcing seams Repairing belt loops Repairing tears and rips Replacing broken zippers Replacing buttons Replacing or repairing pockets Sleeve length adjustments Velcro replacement Waist adjustments All alterations shall be completed to professional tailoring standards suitable for law enforcement uniforms.

4. Inspection and Tagging Each garment shall be tagged and inspected at pick-up.

The Contractor shall notify the DP FAC-COR and/or DP representative within one (1) business day if any item cannot be serviced.

Notification shall include:

Employee name or control number Description of item Reason service cannot be completed Date and time of notification Name of DP FAC-COR and/or DP representative notified

5. Professional Finishing At minimum:

Shirts pressed with crease down center of sleeves (as applicable to uniform standard).

Trousers pressed with proper front crease.

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Garments returned on individual hangers.

Each garment will be placed in clear poly garment covering.

Body armor carriers returned folded or hung appropriately to prevent structural damage.

6. Pickup and Delivery Schedule The Contractor shall:

Pick up uniforms three (3) days per week: Monday, Wednesday, and Friday.

Pickup time: No later than 12:00 PM.

Deliver cleaned items on the next scheduled delivery day unless otherwise specified.

Standard Turnaround Time:

Regular cleaning: 48–72 hours.

Alterations requiring tailoring: Within five (5) business days unless otherwise coordinated.

The Contractor shall maintain a documented tracking system to monitor items from pickup through delivery.

7. Laundry Bags The Contractor shall provide each DP employee with a minimum of two (2) labeled laundry bags for service use.

8. Tracking and Accountability The Contractor shall maintain a tracking system that:

Identifies:

employee and garment type Track date of pickup Track date of return identify services performed Identify alterations completed document any damage or loss Monthly service summary reports shall be available upon request.

9. Insurance and Liability The Contractor shall maintain sufficient insurance coverage to cover loss or damage to garments.

If a garment is damaged beyond repair or lost:

The Contractor shall compensate DP based on the garment’s remaining service life using the International Fair Claims Guide for Consumer Textile Products.

Credit shall be applied to the invoice.

Performance Requirements

1. Quality Control The Contractor shall demonstrate:

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Proper staffing, facility, and equipment Knowledge of stain removal and textile care Use of environmentally responsible solvents and detergents Proper handling of tactical and ballistic carrier materials Garments returned clean, odor-free, and professionally pressed

2. Satisfaction Guarantee Re-cleaning shall be performed at no additional cost if DP is not satisfied.

Repairs or credits shall be issued promptly for damaged items.

Period of Performance One (1) 12-Month Base Year Four (4) 12-Month Option Years

Contract Type Firm Fixed Price Contractor shall provide an itemized price list for:

Laundry items Dry cleaning items Alterations (standard and complex) Specialty items (e.g., body armor carriers, overcoats)

Place of Performance Services shall be performed at the Contractor’s facility. Contractor shall maintain the capability and equipment necessary to meet delivery timelines.

Holidays and Inclement Weather Services are not required on Federal holidays or during official federal facility closures.

If a scheduled pickup or delivery falls on a Federal holiday or closure, services shall occur on the next business day.

Federal holidays are identified in accordance with 5 U.S.C. § 6103(a).

Operational status is determined by the U.S. Office of Personnel Management (OPM).