NIH_Data_Center_Infrastructure_Support_Services_-_SOW_6.14.19(revised)_FIS.doc

STATEMENT OF WORK

NIH DATA CENTER INFRASTRUCTURE SUPPORT SERVICES FOR THE FACILITIES/INFRASTRUCTURE SERVICES (FIS), CENTER FOR INFORMATION TECHNOLOGY (CIT) AND OTHER NIH INSTITUTES AND CENTERS

(6-14-19)

1.0

PURCHASE ORDER

The professional acquisition support services specified herein are being acquired under the Federal Acquisition Regulation (FAR) Subpart 12.6, Streamlined Procedures for Evaluation and Solicitation of Commercial Items; and FAR Subpart 13.5, Test Program for Certain Commercial Items.

2.0

BACKGROUND

National Institutes of Health (NIH) is an agency within the U.S. Department of Health and Human Services (HHS) and consists of 27 separate Institutes and Centers (ICs) principally located in the Washington-Baltimore Metropolitan Area.

The Center for Information Technology (CIT) (1) provides leadership for the determination of NIH computational and telecommunications needs at all levels and oversees the development of appropriate infrastructure support to meet identified needs; (2) develops, operates, and maintains a state‑of‑the‑art regional computer facility and provides overall guidance based on legislation and policy that is responsive to the NIH mission; (3) develops and provides NIH information technology (IT) policy to implement legislative mandates, such as those under the Clinger‑Cohen Act; presidential and other administration initiatives and policies; (4) provides leadership and focus within NIH for the development and implementation of policy and standards in the area of IT by identifying, documenting, and communicating IT issues, problems, and solutions to the NIH community in a comprehensive and meaningful way; (5) establishes and operates the necessary organization and infrastructure to assure appropriate security, connectivity, and inter‑operability across the NIH Institutes and Centers (ICs), off‑campus locations, and remote access; (6) collaborates on, and provides for, research activities in the computational biosciences and statistics; (7) develops, administers, and manages NIH systems, and provides consulting services to the ICs, in support of administrative and business applications; and (8) serves as a Federal Data Processing Center that provides administrative, biomedical, and statistical computing; data processing; and high performance computing facilities and integrated telecommunications data networks that serve the U.S. Department of Health and Human Services and other Federal agencies.

The Facilities/Infrastructure Services (FIS), CIT, is responsible for the maintenance of Information Technology facility infrastructure and the integrity and delivery of the mission critical data that is stored and maintained in the CIT NIH Data Center as well as the (2) CIT Building 10 and (1) CIT Fernwood Data Centers and on its computer systems, servers and network equipment. This data is sensitive, critical and key to NIH, HHS and other federal agencies being able to meet their mission to the customer community.

3.0

OBJECTIVE

The objective of this SOW is to acquire Data Center Infrastructure Professional Support Services and electrical infrastructure design, maintenance and installation services for the Facilities/Infrastructure Services (FIS) group; the Center for Information Technology (CIT), and other NIH Institutes and Centers.

4.0

SCOPE

The Contractor shall provide Data Center Infrastructure Professional Support Services to: (1) Purchase Order Management; (2) Power Systems Support ; (3) Mechanical System Support; (4) Data Center Environmental Monitoring Technical Services and Support; (5) Operations, Maintenance and Integration services; (6) 24x7 Equipment Monitoring; (7) Data Center Cleaning; (8) Thermo Graphic Infrared Scan; (9) Clean Agent Fire Extinguisher Inspection; (10) Task 10 - Coordination of Maintenance for Continuous Power System (Rotary UPS) with ORF; (11) Onsite Staffing; (12) Professional Analytical Support Services; (13) Other Services; (14) Phase-Out Plan.The overall technical requirements include mandatory criteria which must be met to submit a quote.

5.0

TASK AREAS

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government, as needed to perform task assignments at the direction of the Contracting Officer Representative (COR) in the following Task Areas specified below.

5.1 Task Area 1 – Purchase Order Management

5.1.1 Purchase Order Management

5.1.1.1 Purchase Order Management Plan

The Contractor shall provide the technical and functional activities necessary for the management of this SOW and resulting Purchase Order activities. The Contractor shall employ a technical approach, organizational resources, and management controls to achieve cost, schedule, and performance requirements throughout performance.

The Contractor shall prepare a Purchase Order Management Plan describing the overall technical approach, communications plan, organizational resources and management controls to be employed to meet the cost, performance, and schedule requirements throughout execution of this Purchase Order.

The Contractor serves as the Program Manager who is the offsite Contractor's authorized interface with the Contracting Officer, COR, and Government management personnel and customer agency representatives. Assist Government management personnel in formulating and enforcing performance work standards; reviewing work discrepancies; and communicating policies, purposes, and objective of this SOW to the Contractor’s assigned staff.

5.1.1.2 Monthly Status Reports

The Contractor shall meet with the COR on a regular basis and provide Monthly Status Reports, including status of individual task assignments.

Monthly Status Reports shall include:

· Name of each Contractor employee assigned to this Purchase Order, number of hours worked during reporting period, calculated daily;

· Description of the progress of tasks made during the reporting period. Results, positive or negative, obtained related to previously identified problem areas, with conclusions, and recommendations;

· Field Service Reports for any monthly events should accompany the monthly reports (scheduled maintenance, trouble tickets, vendor visits, etc.)

· Problem areas, if any, affecting technical, scheduling and/or cost elements, with background and any recommendations for solutions beyond the scope of this Purchase Order;

· Provide comprehensive onsite reviews and assessments of the NIH Data Center's mission-critical facility on-going as needed to ensure the facility meets the design intent, installation standards, equipment deployment, and maintenance programs. The contractor shall provide a detailed status report with risk mitigation and best practice recommendations to improve overall system reliability.

· Plans for activities during the following reporting period; and

· Name and telephone number of preparer of the report.

5.1.1.3 Purchase Order Transition

The objectives of the Purchase Order Transition are to ensure the efficient and effective transfer of contractual and operational functions without service interruption. The Contractor solution to support this functional area should include:

Kick-off Meeting. At Government discretion, a Purchase Order kickoff meeting may be held at a Government or Contractor location as appropriate. The purpose of the meeting shall be to introduce key personnel from the Contractor and the Government, review and develop baseline performance management plans, identify Purchase Order ground rules, and review requirements and expectations. The Contractor shall prepare a kickoff meeting report capturing all topics discussed at the meeting.

Phase-In. The Awardee shall use the time between Purchase Order award and Purchase Order start-up to prepare for and achieve fully operational status on the first day of required services. The Awardee will acquire a full understanding of business activities, application systems, IT infrastructure, and present federal and Contractor staff resources. To accomplish this level of operational readiness, the Contractor shall implement its proposed Transition Plan. The Contractor shall provide their Transition Plan within the technical proposal and must be ready to continue all the work currently performed by the incumbent at contract start-up. The Contractor's facility must be fully equipped and networked, and staff must be in place ready to work. Additionally, during the phase-in period, all GFE, documentation and other relevant materials will be transferred to and set-up in the Contractor's facility as approved by the PO.

5.2 Task Area 2 – Power Systems Support 5.2.1 Power Systems Support The vendor shall provide knowledgeable and technically proficient personnel with a thorough understanding of both static and rotary Uninterruptible Power Supply (UPS) systems and shall play a vital role in the evaluation process of new equipment and deployment techniques. Detailed intimate knowledge, understanding and support of both static and rotary systems shall be necessary for the successful administration of this task. 7x24x365 support shall include: preventative maintenance, analysis and repair for all components comprising the emergency power systems. The basic components for each of the power schemes and their associated distribution systems are listed below, in rudimentary form: Please reference attachment for the list of equipment and associated location.

Static Protected Power Systems

· Power Distribution Units (PDUs)

· Fuel oil storage (above ground) and distribution systems

· Automatic Transfer Switches (ATS)

· Building and Equipment Monitoring Systems

· Equipment Racks

· Energy Solution Systems

· Power Conditioners

· Metal Clad Switch Gear, Switchboards, and branch circuit distribution through panelboards, Power Distribution Modules (PDM) or Foundation Power Centers (FPC’s)

· Diesel Generator controls, paralleling and distribution switchgear line-ups

· Direct Connect Rotary Protected Power System

· Generator Controls

· Three Source Digital Static Transfer Switches (DSTS)

· Transient Voltage Surge Suppressors (TVSS)

· Fuel oil storage (sub-base) and distribution / transfer systems

· Standby Generator “Quick Connect”

· Building and Equipment Monitoring Systems

· Power Conditioners

· Dry-Type Transformers

· Load Bank Testing

5.3 Task Area 3 –Mechanical Systems Support The contractor shall provide comprehensive Mechanical Systems Support to the Data Center. The contractor shall have trained personal with a thorough understanding of commercial chilled water systems, Data Center Computer Rack Chilled Water Solutions and Computer Room Air Conditioning (CRAC). In addition, the contractor shall also have a thorough detailed understanding of fuel oil monitoring, storage and delivery methods.

7x24x365 support shall include: preventative maintenance, analysis and repair for all components comprising the NIH data center mechanical system support.

The basic components for these systems are listed below, in rudimentary form. Please reference attachment for the list of equipment and associated location.

Mechanical Products Systems

· Chilled Water Computer Room Air Conditioning Units (CRAC) served via campus central chiller plant (for example: Liebert)

· Water Detection Systems

· Heat Pump Dehumidifiers/ Humidifiers

· Computer Rack In-Row Cooling Solutions

· Computer Rack Chilled Water Rack Cooling Solutions

· Custom Air Handling Units

5.4 Task Area 4 – Data Center Environmental Monitoring Support 5.4.1 Base Building Environmental Monitoring System The contractor shall provide hardware and software consulting support to resolve operational issues to include hot fixes, configuration updates and changes and security updates as they arise within the system.

· Priority Response and/or complete restoration of Environmental Monitoring System hardware and/or software.

· Standard response 24x7x365.

· Training for designated operational staff members

5.4.2 Overview of System Performance Services

· Onsite analysis and troubleshooting of the environmental monitoring system

· The vendor shall provide technical support as required by providing hotfixes, configuration updates and changes and implementations to improve existing program code of the Environmental Monitoring system.

· Corrective Maintenance and Component Replacement of the environmental monitoring system

· Experience with and working knowledge of Schneider’s Struxureware DCIM product (DCE, DCO) 5.5 Task Area 5 – Operations, Maintenance and Integration Services 5.5.1 Operations and Maintenance Comprehensive Operations and Maintenance Services to include:

· Scheduled preventative maintenance and emergency services tailored to meet the NIH Data Center precise needs and covering all electrical and mechanical equipment listed in attachment.

· The contract and appropriate NIH Data Center staff will work together to create a customer-specific maintenance plan that meets and matches the NIH Data Center requirements. These plans must ensure that all maintenance is performed precisely as prescribed

· Working with NIH Data Center staff the contractor will co-develop Standard Operating Procedures (SOPs) and standard Methods of Procedures (MOPs).

5.5.2 Integration of Chilled Water, Mechanical and Power Systems Integration Services are required to provide the management, technical and supervisory skills that ensure the NIH Data Center receives the best infrastructure products, systems and services. The Integration Team must make certain that all infrastructure-related components are delivered, installed and seamlessly integrated into our current NIH Data Center's existing facility. Optional Integration Services may include:

· Design coordination

· Equipment recommendations and procurement

· Document control

· Factory witness tests

· Delivery coordination

· Installation support

· Equipment installation and testing 5.6 Task Area 6 – 24x7 Equipment Monitoring

The contractor must have a remote Network Operations Center (NOC) which can monitor every piece of electrical and infrastructure equipment in the NIH Data Centers. The contractor shall provide capabilities that include:

· 24/7/365 remote monitoring of critical the above systems

· Multiple paths of connectivity.

· Totally -redundant infrastructure

· Support of multiple on-site monitoring systems.

· Centralized dispatch for emergency service.

· Tailored emergency response procedures as agreed upon by contractor and COR (revisited monthly and revised accordingly).

· Centralized Document Management System.

5.7 Task Area 7 - Data Center Cleaning

5.7.1 Raised Data Center Floor Cleaning

Provide cleaning of the Data Center (1100 and 2200 room) raised floor – above and below. Data Center cleaning shall consider cleaning is done around 24x7 Enterprise production computer systems – no splashes or spills of finisher or equipment on adjacent areas, walls or equipment, nor introduce static into the Data Center environment. Equipment used shall be with HEPA filters, carpets are vacuumed, and spot treated, strip-mopping is to be done with nonionic chemicals which clean and neutralize static on a raised data center floor. Floor shall be cleaned with products designed to recondition finish if high pressure laminate file flooring.

The sub-floor shall be maintained by:

· Systematic lifting of accessible floor tiles, HEPA/ULPA vacuuming of stringers and pedestals; complete sub-floor HEPA/ULPA vacuum decontamination including removal of ferrous metal.

· Sub-floor Plenum cleaning maintenance to include floor tile rebates, underside of floor tiles, pedestals, field heads, stringers, any mechanical or electrical piping and the actual floor surface using HEPA filtered vacuum cleaners and dust attractive cloths.

· Extreme precaution shall be undertaken to ensure that temperature and relative humidity conditions are maintained while panels are out of the floor system. Temperature and Relative Humidity shall be monitored throughout the maintenance process.

· Air filtration systems (registers/vents) perforated panels in floor shall be removed, vacuumed and/or cleaned with modular accessories removing particulate contaminants and replaced.

· Sub-floor void drains shall take special consideration of the ADP environment. Employ cleaning techniques which will not disturb or disrupt the ongoing operation of the installed computer equipment, under-floor be cleaned of all debris and contaminants to ensure proper drainage.

· A final inspection of all areas will be performed by the site foreman to assure that contaminants were removed completely.

5.7.2 Rotary UPS Enclosure Cleaning (Optional)

· Clean and treat exterior surfaces of generators to include parts and components

· Exterior cleaning includes top surfaces and sides of generators and support equipment and the actual floor surface.

· Casings shall be treated with special cleaning agents, which penetrates and removes oil and soils from metal, wood and glass surfaces.

· Large debris and contaminants shall be removed manually.

· Missing or leaking parts/components shall be reported to NIH staff.

5.8 Task Area 8 - Thermo Graphic Infrared Scan

Perform an annual Thermo Graphic Infrared (IR) Scan by certified technician of all electrical components and connections per equipment list in attachment. Record readings on annual inspection report and generate a report of all deficiencies found with recommendations for actions. Use data to schedule maintenance on equipment as warranted by IR scans.

5.9 Task Area 9 - Clean Agent Fire Extinguisher Inspection

Perform annual Clean agent fire extinguisher inspection. Also, replace Clean agent fire extinguishers as part of the 6-year maintenance.

5.10 Task Area 10 – Coordination of Maintenance for Continuous Power System (Rotary UPS) with ORF Assist and coordinate with NIH ORF in the development of quarterly, semi-annual and annual preventative maintenance and maintenance schedules with participation from the engineer of record for this system.

5.11 Task Area 11 – Onsite Staffing The contractor shall provide the following:

5.11.1 Data Center Facilities Technician The tasks include but are not limited to:

· Monitor and perform all maintenance tasks associated with the NIH Data Center mission critical environment, perform daily audits, develop stringent written operational procedures based on industry best practices, and the Premier Association for Data Center Management Professionals (AFCOM) best practices.

· To oversee scheduled preventive maintenance performance on electrical and mechanical systems.

· To adhere to all NIH and CIT policies and procedures. To ensure compliance with all contract requirements.

· To ensure that all necessary tools, equipment and manpower are available when needed.

· To ensure that the quality of service and customer satisfaction are the first priorities of all employees and subcontractors.

· To ensure that work completed meets or exceeds the professional standards set by the Lead Data Center Facilities Technician

· Comply with all appropriate Federal, State, and Local regulations.

· To monitor critical systems and equipment to assure proper operation.

· To monitor tools, parts, materials and supplies as required to maintain an adequate in-house inventory for the performance of routine repairs, scheduled preventive maintenance and normal daily operations for electrical systems.

· To assist the FIS Data Center Manager, Facilities Management, as deemed necessary, with the preparation of facility plans and procedures regarding electrical systems, i.e. building protocols, preventive maintenance, quality control, tours, inspections, etc.

· To assist in the operations of the Data Center Infrastructure Management system including establishment of network connectivity to necessary environmental hardware, configuration of system and addressing and resolving issues to include hot fixes, configuration updates and changes and security updates as they arise within the system.

· Conduct assigned preventive maintenance checks, services, tours and inspections.

· Conduct Quality Control inspections of preventive maintenance checks and services executed by contractors and/or other staff members.

· Respond to Service Calls as required.

· To accurately complete, on a timely basis, any reports required by vendor, including Service Work Orders and those needed for invoicing clients and for paying subcontractors, vendors and payroll.

· To maintain good working relations with clients, employees, vendors, outside professionals, subcontractors and their employees, and all others contacted on behalf of the government.

· To ensure that all critical equipment is properly maintained and serviced, following building rules, manufacturer's recommendations, and company policies.

· To maintain all facilities and equipment at the highest levels of safety, security, sanitation and efficiency.

· Integrate all new electrical system components into existing schedules and protocols.

· To coordinate with the FIS Data Center Manager and Facilities Management the availability of materials and supplies, and the management of subcontractors

· Review plans and manuals for new equipment to forecast maintenance requirements.

· To satisfactorily complete any job related special projects as may be assigned by the FIS Data Center Manager, Facilities Management.

· Any additional responsibilities as directed by NIH personnel:

· Create, compile MOPs and file/store these on-site

· Collect FSR for all PM work and file/store these on-site

· Follow-up on outstanding tasks

· Configure PDM panels when changes are made

· Collect Vibration setting within each Hitec enclosure

· Coordinate and collect daily, weekly and monthly checklist completed by FIS, the contractor and ORF

· Coordinate Generator testing with ORF

· Create and coordinate Paperwork for scheduled preventive maintenance

· Notify customers 2 weeks in advance of any scheduled preventive maintenance.

Tour of Duty: Onsite to work 8 hours per day, Monday through Friday from 7am to 3:30pm, plus a 24-hour 7 day a week on call schedule with an emergency response time of 2 hours. The Tour of Duty may flex during after- hours maintenance work. Overtime must be pre-approved by the FIS Data Center Manager otherwise flex hours will be the first option. If contractor is absent due to leave or illness check with FIS Data Center Manager to see if replacement is needed. Contractor must sign in and sign out daily with the FIS Data Center Manager when working on site.

5.11.2 Lead Data Center Facilities Technician The daily tasks include but are not limited to:

· Act as the direct representative of the vendor in all contract related matters.

· Be familiar with and assure compliance with applicable Federal, State, and local rules, codes, and regulations. Ensure all required and applicable safety codes and practices are in place and applied.

· Assist in maintaining Building Operating Protocols.

· Oversee the Data Center Facilities Technician and Data Center Support Technician, with the preparation and implementation of facility procedures, i.e. Preventive Maintenance, Quality Control Plan, Repairs, etc.

· Must be a certified Data Center Energy Practitioner (DCEP)

· Assist and ensure the satisfactory performance of daily operations, scheduling, staff assignments, and task preparation and performance

· Ensure total contractor compliance of all contractual services and requirements, such as daily facility procedures, Preventive Maintenance, Quality Control, Repairs, Subcontractor Work, Tenant Relations, etc.

· Communicate with NIH and vendor personnel at predetermined frequencies, and as required, to assure complete mutual understanding of status of all required services

· To provide FIS Data Center Manager timely verbal and written operating reports giving a clear understanding of the condition of the building's critical systems and the present level of on-going maintenance.

· Assist in Implementation of Quality Control Inspection Procedures and assignments for all performance requirements

· Take all steps necessary to provide a clean, healthy, and safe, working environment for all staff and tenant personnel

· Schedule, assign, and monitor equipment repair procedures

· Ensure completion and inspection of subcontractor services

· Coordinate requested vacation time to assure continuous coverage and operation

· Oversee and perform training of new employees

· Provide staff supervision and instruction on facility procedures.

· Provide staff assistance, as required.

· Inspect completed tasks and return completed paperwork to NIH.

· Prepare and submit all required reports and correspondence to the FIS Data Center Manager and NIH, as directed

· Monitor Electrical/HVAC control panels and equipment to assure proper building temperature and humidity levels.

· Monitor tools, parts, materials, and supplies as required maintaining adequate in-house inventory for the performance of routine repairs, scheduled Preventive Maintenance, and normal daily operations.

· Ensure all data center facility infrastructure is connected to the Data Center Infrastructure Management system.

· Prepare purchase order requests to replace inventory as required.

· Backup for Federal Data Center Facilities personnel: attend meetings, consult with NIH facilities, ORF, building engineer, electrical and cooling specialists; perform electrical audits; coordinate develop of MOPs for electrical work and communicate via established process; inventory electrical parts; coordinate improvements (tiles, blocking, improving hot/cold aisle configuration, work on developing 5 year plan); troubleshoot, fix, recommend solution to facilities problems

· Perform as consultant for projects and evolutions for NIH (electrical monitoring; hot/cold aisle improvements; alternatives to HVAC; audits)

· Provide facilities technical information to aide Data Center administrative staff to complete any purchasing paperwork

· Research all details needed for Federal Employee to complete CARS to assist in installation and/or removal of data center equipment

· Point of contact for the Co-location team in terms of facilities that includes power and HVAC – audits, troubleshooting, scheduling and meetings

· Backup for Data Center Facilities Technician and capable of performing all Data Center Facilities Technician tasks and responsibilities Tour of Duty: Onsite to work 8 hours per day, Monday through Friday from 7am to 3:30pm, plus a 24-hour 7 day a week on call schedule with an emergency response time of 2 hours. The Tour of Duty may flex during after- hours maintenance work. Overtime must be pre-approved by the FIS Data Center Manager otherwise flex hours will be the first option. If contractor is absent due to leave or illness check with FIS Data Center Manager to see if replacement is needed. Contractor must sign in and sign out daily with the FIS Data Center Manager when working on site.

5.11.3 Data Center Support Technician

The daily tasks include but are not limited to:

· This position reports to the FIS Data Center Operations Manager and Lead Data Center Facilities Technician who provide only very broad supervision in approving plans and resources for major projects and communicating changes in policies and priorities established at higher levels.

· This position works with the FISS Data Center Facilities Manager and Data Center Facilities operations team to provide support and coordination for Data Center Facilities activities, initiatives and NIH customer requirements in support of CIT goals and objectives.

· This position will be responsible for providing technical and customer support and services at CIT Data Center Facilities located at NIH Bethesda Campus B12, B10, 6555 Rock Spring Drive and Sterling Virginia.

· Work with NIH Data Center customers to determine IT systems and facilities infrastructure requirements, develop designs and implement solutions

· Adhere to CIT Data Center service delivery process and operational procedures

· Have a functional understanding of computer networking to include layers 1—3 of the OSI model, TCP/IP addressing and both copper and fiber optic cabling technologies

· Have effective written and verbal communication skills and experience using them in an IT service delivery environment

· Have experience working with IT customers, preferably in a working Data Center, and have a track record of effective problem solving, troubleshooting and service delivery

· Have working understanding of Data Center IT electrical distribution systems and delivery theory, method and equipment (circuits, circuit-breakers, UPS systems, automatic transfer switches, power distribution modules, power distribution units)

· Have a working understanding of Data Center IT equipment cooling systems and solutions theory, method and equipment

Tour of Duty: Onsite to work 8 hours per day, Monday through Friday from 9am to 5:30 pm, plus a 24-hour 7 day a week on call schedule with an emergency response time of 2 hours. The Tour of Duty may flex during after- hours maintenance work. Overtime must be pre-approved by the FIS Data Center Manager otherwise flex hours will be the first option. If contractor is absent due to leave or illness check with FIS Data Center Manager to see if replacement is needed. Contractor must sign in and sign out daily with the FIS Data Center Manager when working on site.

5.13 Task Area 13 –Professional Analytical Support Services (Optional)

The Contractor shall provide senior-level expertise, as required by the Contracting Officer’s Representative (COR), in performing studies and analyses to address strategic and business issues that directly relate to the activities specified in this Statement of Work (SOW). The activities shall include but is not limited to the following:

Strategic/Tactical:

· Accomplish project assessment, forecasting, and development of strategies for success.

· Provide business process management (BPM) and reengineering (BPR), and data modeling.

· Develop recommendations for project recovery efforts.

Business:

· Document the current business processes.

· Develop “to-be” business processes based on input from client stakeholders.

· Meet with management and provide facilitation.

· Research and advise management on requirements best practice approaches.

· Prepare requirements documentation including validated, tailored approaches that consider best practices as well as NIH program realities.

· Work with user groups, often including scientists and other subject matter experts, and stakeholders, to define and prioritize project system requirements.

· Prepare and document all functional, technical, and security requirements in sufficient detail to develop and test recommendations for change.

· Define, develop, and test strategies for target applications.

5.14 Task Area 14 – Other Services (Optional) The Contractor shall perform other Task Assignments to support the NIH Data Center Infrastructure support services as directed by the COR to support the Program not otherwise specified above.

5.15 Task Area 15- Phase-Out Plan

In the event the Government re-competes the requirements of this SOW and prior to completion of this Purchase Order’s period of performance, the Contractor shall, at the Government’s option, provide the Government with a Phase-Out Plan that shall ensure an orderly and successful transition of the remaining tasks to a successor contractor should the incumbent Contractor not be selected during the re-competition. As part of the Phase-Out Plan, the Contractor shall adequately train the successor contractor’s employees following any re-competition of the requirements specified in this SOW.

6.0

DELIVERABLES/DELIVERY SCHEDULE

The Contractor shall provide the following deliverables for review and acceptance by the COR:

Task

Area

7.0

PURCHASE ORDER TYPE

The contract type will be a hybrid contract vehicle that includes Firm Fixed Price (FFP) and Time and Materials (T&M).

8.0

PLACE OF PERFORMANCE

The Contractor shall perform the work described herein at the NIH facilities in the Washington, D.C. metropolitan area.

9.0

PERIOD OF PERFORMANCE

The resulting award will include a 12-month Base Period, with two (2) successive 12-month Option Periods. The period may be extended by modification to the Task Order. Option Periods are subject to availability of funds and may be unilaterally exercised by the Government.

10.0 Labor Hours (for T&M) The Contractor shall provide the following resources in the performance of this SOW:

Base Effort – Labor*

Data Center Facilities Technician

(during business hours)

Optional Effort-Labor*

*Note: Business Hours: 7am to 5:30pm – Monday through Friday, however the tour of duty may flex during after- hours maintenance work. Overtime must be pre-approved by the FIS Data Center Manager otherwise flex hours will be the first option. If contractor is absent due to leave or illness check with FIS Data Center Manager to see if replacement is needed. Contractor must sign in and sign out daily with the FIS Data Center Manager when working on site.

11.1 Labor Categories The following labor categories are required to successfully perform the work requirements. Minimum levels of experience, expertise and educational requirements are specified below.

11.1.1 Data Center Facilities Technician Experience, expertise and educational requirements:

· 5 years or more professional experience of environmental data center monitoring

· 5 years or more professional experience of complex data center facilities management

· 3 or more years professional experience in multi-platform enterprise networking environment.

· Bachelor’s degree required from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related discipline such as environmental data center monitoring, data center facilities management, etc.; or equivalent professional experience

· Expert knowledge of the design, operating characteristics, power and infrastructure requirements, capabilities, and limitations of the full range of systems and components typically installed in a large, multi-platform, multi-system data center providing services to a diverse customer community including research and scientific organizations.

· Expert knowledge of electrical power distribution systems, CRAC units, leak detection systems, three-phase rotary and static uninterruptible power systems, heat pump, dehumidifiers, air handling units, diesel fuel oil storage and distribution systems (including polishing and transfer systems), hot aisle-cold aisle data center formation.

· Functional knowledge of facilities management software systems used in monitoring, managing, and optimizing the operations of a large data center.

· Ability to lead a team of technical specialists including assigning and reviewing work and providing technical guidance and direction as needed.

· Ability to evaluate and define the technical requirements, e.g. power, equipment, environmental systems involved in providing the services required by the organization served by the Data Center including meeting rapidly changing requirements in a very dynamic environment.

11.1.2 Lead Data Center Facilities Technician

Experience, expertise and educational requirements:

· 7 years or more professional experience of environmental data center monitoring

· 7 years or more professional experience of complex data center facilities management

· 5 or more years professional experience in multi-platform enterprise networking environment.

· Bachelor’s degree required from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related discipline such as environmental data center monitoring, data center facilities management, etc.; or equivalent professional experience

· Expert knowledge of the design, operating characteristics, power and infrastructure requirements, capabilities, and limitations of the full range of systems and components typically installed in a large, multi-platform, multi-system data center providing services to a diverse customer community including research and scientific organizations.

· Expert knowledge of electrical power distribution systems, CRAC units, leak detection systems, three-phase rotary and static uninterruptible power systems, heat pump, dehumidifiers, air handling units, diesel fuel oil storage and distribution systems (including polishing and transfer systems), hot aisle-cold aisle data center formation.

· Comprehensive knowledge of facilities management software systems used in monitoring, managing, and optimizing the operations of a large data center.

· Detailed knowledge of the data center services needs of research, scientific, and administrative organizations to ensure that the Data Center provides the complete scope of services required by CIT customers.

· Knowledge of project management principles and methods to serve as project manager on major data center facilities systems installation, upgrade, maintenance, and repair projects.

· Ability to lead a team of technical specialists including assigning and reviewing work and providing technical guidance and direction as needed.

· Ability to evaluate and define the operational requirements, e.g. power, equipment, environmental systems, and staffing, involved in providing the services required by the organization served by the Data Center including meeting rapidly changing requirements in a very dynamic environment.

· Ability to provide innovative solutions to the most complex operational problems across the full range of facilities management systems installed in the Data Center.

· Ability to communicate effectively orally and in writing to provide advice, present briefings and status reports, develop clear and concise statements of work, budget and procurement justifications, and other written materials, and defend recommendations.

11.1.3 Data Center Support Technician Experience, expertise and educational requirements:

· 2 years or more professional experience of environmental data center monitoring

· 2 years or more professional experience of complex data center facilities, infrastructure and IT systems integration support

· 2 or more years professional experience in multi-platform enterprise networking environment.

· Bachelor’s degree required from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related discipline such as environmental data center monitoring, data center facilities management, etc.; or equivalent professional experience

· Ability to provide support and coordination for Data Center Facilities activities, initiatives and NIH customer requirements in support of CIT goals and objectives.

· Provide technical and customer support and services at CIT Data Center Facilities located at NIH Bethesda Campus B12, B10, 6555 Rock Spring Drive and Sterling Virginia.

· Work with NIH Data Center customers to determine IT systems and facilities infrastructure requirements, develop basic designs and implement solutions

· Experience working within a documented service delivery process and standard operational procedures

· Have a functional understanding of computer networking to include layers 1—3 of the OSI model, TCP/IP addressing and both copper and fiber optic cabling technologies

· Have effective written and verbal communication skills and experience using them in an IT service delivery environment

· Have experience working with IT customers, preferably in a working Data Center, and have a track record of effective problem solving, troubleshooting and service delivery

· Have working understanding of Data Center IT electrical distribution systems and delivery theory, method and equipment (circuits, circuit-breakers, UPS systems, automatic transfer switches, power distribution modules, power distribution units)

· Have a working understanding of Data Center IT equipment cooling systems and solutions theory, method and equipment

12.0

NIH INFORMATION AND PHYSICAL ACCESS SECURITY – PURCHASEORDER PROVISION

This acquisition requires the Contractor to:

Develop, have the ability to access, or host and/or maintain Federal information and/or Federal information system(s);

Access, or use, Personally Identifiable Information (PII), including instances of remote access to or physical removal of such information beyond agency premises or control; and

Have regular or prolonged physical access to a “Federally-controlled facility,” as defined in FAR Subpart 2.1.

The Contractor and all subcontractors performing under this acquisition shall comply with the following requirements:

a.

Information Type

[X] Management and Support Information and Information Systems:

Information & Technology Management: System Development – Supports all activities associated with the in-house design and development of software applications.

Information & Technology Management: System Maintenance – Supports all activities associated with the maintenance of in-house designed software applications.

Mission Based Information and Information Systems:

b.

Security Categories and Levels

Confidentiality Level:

[X] Low [ ] Moderate [ ] High

Integrity Level:

Availability Level:

Overall Level:

c.

Position Sensitivity Designations The following position sensitivity designation(s) and associated suitability determination(s) and background investigation requirements apply to this acquisition:

Level 6: Public Trust -High Risk. Contractor/subcontractor employees assigned to Level 6 positions shall undergo a Suitability Determination and Background Investigation (BI).

Level 5: Public Trust - Moderate Risk. Contractor/subcontractor employees assigned to Level 5 positions with no previous investigation and approval shall undergo a Suitability Determination and a Minimum Background Investigation (MBI), or a Limited Background Investigation (LBI).

[X] Level 1: Non Sensitive. Contractor/subcontractor employees assigned to Level 1 positions shall undergo a Suitability Determination and a National Agency Check and Inquiry Investigation (NACI).

The Contractor shall submit a roster by name, position, e-mail address, phone number and responsibility, of all staff (including subcontractor staff) working under this acquisition where the Contractor will develop, have the ability to access, or host and/or maintain a federal information system(s). The roster shall be submitted to the COR, with a copy to the Contracting Officer, within 14 calendar days of the effective date of this contract. Any revisions to the roster as a result of staffing changes shall be submitted within 15 calendar days of the change. The Contracting Officer will notify the Contractor of the appropriate level of investigation required for each staff member. An electronic template, "Roster of Employees Requiring Suitability Investigations," is available for contractor use at https://ocio.nih.gov/aboutus/publicinfosecurity/acquisition/Documents/SuitabilityRoster_10-15-12.xlsx Suitability Investigations are required for contractors who will need access to NIH information systems and/or to NIH physical space. However, contractors who do not need access to NIH physical space will not need an NIH ID Badge. Each contract employee needing a suitability investigation will be contacted via email by the NIH Office of Personnel Security and Access Control (DPSAC) within 30 days. The DPSAC email message will contain instructions regarding fingerprinting as well as links to the electronic forms contract employees must complete.

Additional information can be found at the following website: http://idbadge.nih.gov/background/index.asp

All Contractor and subcontractor employees shall comply with the conditions established for their designated position sensitivity level prior to performing any work under this contract.

Contractors may begin work after the fingerprint check has been completed.

d.

Information Security Training d.1 Mandatory Training

All employees having access to (1) Federal information or a Federal information system or (2) personally identifiable information, shall complete the NIH Information Security Awareness Training course at http://irtsectraining.nih.gov/ before performing any work under this contract. Thereafter, employees having access to the information identified above shall complete an annual NIH-specified refresher course during the life of this contract. The Contractor shall also ensure subcontractor compliance with this training requirement.

d.2 Role-based Training

HHS requires role-based training when responsibilities associated with a given role or position, could, upon execution, have the potential to adversely impact the security posture of one or more HHS systems. Read further guidance about “NIH Information Security Awareness and Training Policy” at:

https://ocio.nih.gov/InfoSecurity/Policy/Documents/Final-InfoSecAwarenessTrainPol.doc .

For additional information see the following: https://ocio.nih.gov/aboutus/publicinfosecurity/securitytraining/Pages/rolebasedtraining.aspx.

The Contractor shall maintain a list of all information security training completed by each contractor/subcontractor employee working under this contract. The list shall be provided to the COR and/or Contracting Officer upon request.

e.

Rules of Behavior The Contractor shall ensure that all employees, including subcontractor employees, comply with the NIH Information Technology General Rules of Behavior (https://ocio.nih.gov/aboutus/publicinfosecurity/securitytraining/Pages/NIH_IT_GeneralRulesofBehavior.aspx.), which are contained in the NIH Information Security Awareness Training Course http://irtsectraining.nih.gov.

f.

Personnel Security Responsibilities 1.

The Contractor shall notify the Contracting Officer, COR, and I/C ISSO within five working days before a new employee assumes a position that requires a suitability determination or when an employee with a suitability determination or security clearance stops working under this contract. The Government will initiate a background investigation on new employees requiring suitability determination and will stop pending background investigations for employees that no longer work under this acquisition.

2.

The Contractor shall provide the COR with the name, position title, e-mail address, and phone number of all new contract employees working under the contract and provide the name, position title and suitability determination level held by the former incumbent. If the employee is filling a new position, the Contractor shall provide a position description and the Government will determine the appropriate suitability level.

3.

The Contractor shall provide the COR with the name, position title, and suitability determination level held by or pending for departing employees.

Perform and document the actions identified in the Contractor Employee Separation Checklist (attached) when a Contractor/subcontractor employee terminates work under this contract. All documentation shall be made available to the COR and/or Contracting Officer upon request.

g.

Commitment to Protect Non-Public Departmental Information Systems and Data (1) Contractor Agreement

The Contractor, and any subcontractors performing under this contract, shall not release, publish, or disclose non-public Departmental information to unauthorized personnel, and shall protect such information in accordance with provisions of the following laws and any other pertinent laws and regulations governing the confidentiality of such information:

- 18 U.S.C. 641 (Criminal Code: Public Money, Property or Records)

- 18 U.S.C. 1905 (Criminal Code: Disclosure of Confidential Information)

- Public Law 96-511 (Paperwork Reduction Act)

(2) Contractor Employee Non-Disclosure Agreement

Each employee, including subcontractors, having access to non-public Department information under this acquisition shall complete the Commitment to Protect Non-Public Information – Contractor Agreement at https://ocio.nih.gov/aboutus/publicinfosecurity/acquisition/Documents/Nondisclosure.pdf. A copy of each signed and witnessed Non-Disclosure Agreement (NDA) shall be submitted to the COR prior to performing any work under this acquisition.