NIH_Data_Center_Infrastructure_Support_Services_-_Q_&_A.docx
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- NIH Data Center Infrastructure Support Services
- Solicitation number
- 75N97019R00009
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Solicitation No. 75N97019R00009 – NIH Data Center Infrastructure Support Services
QUESTIONS AND ANSWERS
(as of June 20, 2019)
1. Task Area 12 - Will the government accept a comparable industry certification?
a. The government will not accept a comparable certification
2. Will the government consider a response due date extension?
a. The solicitation has been extended to July 1, 2019
3. Key personnel listed under Section 1.2: Criterion 2 – Experience and Qualifications of Staff (Page 22 of 25), contradict the key personnel listed in the SOW Section 17.0 KEY PERSONNEL, HHSAR 352.242-70 (Page 30 of 37). Will the Government clarify which set of key personnel are correct?
a. Please reference Section 5.11 of the SOW
4. Key personnel listed under Section 1.2: Criterion 2 – Experience and Qualifications of Staff (Page 22 of 25), contradict the key personnel listed in the SOW Section 17.0 KEY PERSONNEL, HHSAR 352.242-70 (Page 30 of 37). Will the Government clarify which set of key personnel are correct?
a. 24x7 remote monitoring (Per SOW)
5. Task Area 2: Power systems support. There is an attachment referenced that indicates a list and location of equipment. Where is this document? Additionally, there is a statement that this Task Area is to include 7x24x365 preventative maintenance, analysis and repair for all referenced power systems. Is this contract intended to include a complete 7x24x365 maintenance and service contract? Are the levels of service and emergency response times outlined in another document?
a. Response is best-effort; break-fix and emergency response are time and materials
6. Task area 3: Mechanical systems support. There is an attachment referenced that indicates a list and location of equipment. Where is this document? Additionally, there is a statement that this Task Area is to include 7x24x365 preventative maintenance, analysis and repair for all referenced mechanical systems. Is this contract intended to include a complete 7x24x365 maintenance and service contract? Are the levels of service and emergency response times outlined in another document?
a. Response is best-effort; break-fix and emergency response are time and materials
7. Task area 5: O&M Integration services. This Task Area implies that complete PM and Emergency Response services for all Mechanical and Electrical devices referenced in an attached list (see above) are part of this contract. Bullet item #2 implies this Task Area may be limited to simply managing subcontractors that already perform the PM and Emergency Response elements of the contrail.
a. PMs are quarterly and fixed price per equipment list and SOW. Response is best-effort; break-fix and emergency response are time and materials. Integration. O&M integration services are by onsite staff as needed
8. Task area 6: 24x7 Monitoring. This Task Area clearly states that the contractor shall provide offsite/remote monitoring capabilities for all equipment and systems covered by this contract. Is this the intent of this RFP, or simply to monitor the existing monitoring system/s?
a. 24x7 remote monitoring per SOW, can use existing Government StruxureWare DCIM
9. Task area 7: Cleaning. This task is asking for a complete cleaning of the data center, including an option to clean the Rotary UPS system. The size of the rooms, including the raised floor height is not listed in the RFP, and therefore we have no way to provide anything more than a cost per square foot at this time for cleaning services.
a. Information provided in Amendment
10. Task area 8: IR Scans. This Task Area is asking for a straightforward IR Scan on a list of equipment referenced on an attached list that we do not have. The frequency is listed as recorded on an annual inspection report.
a. Equipment list provided
11. How many fire extinguishers are there on site to be inspected and how many need to be replaced?
a. 22 total to be supported
12. Please provide information related to the data center, floor plan, square footage and related information.
a. B12 Bethesda Campus: 37,497 sq ft.; 6555 Rock Spring 2,861 sq. ft
13. What Tier is the data center constructed to meet?
a. Tier 3
14. Please define the CMMS requirement further.
a. StuxureWare DCE, DCO, per SOW
15. Please define the NOC requirement further.
a. 24x7 monitoring using government StruxureWare DCE, DCO, Per SOW
16. Is a single line diagram/riser diagram of the facility’s electrical system available for inspection?
a. Not available.
17. Please provide generator information and related back up power infrastructure?
a. Includes detailed knowledge of and experience with generators in a data center environment, per SOW
18. Is a diagram of the facility’s mechanical systems available for inspection? If not, please provide a description of the facility’s precision cooling system(s) and comfort cooling systems. Please include the type of cooling technology employed (chilled water, direct expansion, etc.)
a. Not available
19. Is a diagram of the clean agent fire suppression system available for inspection?
a. These are individual fire extinguishers, not a centralize system. Per SOW
Additional Information –
Preventative Maintenance: Provided Quarterly (based up Equipment List) Cleaning: Performed Monthly 2 | Page
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