Attachment_J.2-C_TO_0001_Evaluation_Measures_Table_BFCC_NCORC.docx
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- BFCC-QIO IDIQ Federal contract opportunity
- Solicitation number
- 75FCMC18R0034
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J.2-C NCORC Evaluation Measures Table
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| Attachment J.2-C | Evaluation Measures Table | |
| Annual and 54th Month Evaluation Criteria Measures |
Task Order: National Coordinating & Oversight Review Center (NCORC)
Aim: To provide the BFCC-QIOs the opportunity to evaluate satisfaction with their customer service experience with the BFCC-NCORC
Meas.
No.
| Measure Name |
| Desired |
Outcomes Required Service
| Performance Standard |
| Acceptable Quality Level (AQL) |
| Monitoring |
Method Incentives/Disincentives for Meeting or Not Meeting the Performance Standard
| 1 |
| BFCC-QIO Experience with BFCC-NCORC |
The BFCC-NCORC shall provide excellent customer service between CMS, BFCC-QIOs, and other stakeholders.
The BFCC-NCORC shall provide technical assistance and support to the BFCC-QIOs for all BFCC-related activities by serving as the liaison/communicator between CMS, QIOs, and other stakeholders. The BFCC-NCORC must be effective in the following customer service domains in its interactions with the BFCC-QIO:
· Communication
· Courtesy & Respect
· Accessibility & Responsiveness
85% Satisfaction Score on the BFCC-QIO Experience Survey of the BFCC-NCORC customer service
| 85% Satisfaction Score on the BFCC-QIO Experience Survey of the BFCC-NCORC customer service |
| Report to |
COR/SME
Numerator:
Total number of completed BFCC-QIO surveys for BFCC-NCORC customer service with a positive experience score
Denominator: Total number of completed BFCC-QIO surveys conducted for BFCC-NCORC customer service
Data Source: BFCC Survey Center (BFCC-SC)
· CPARS Performance Rating
· Public Awareness
· CMS Award
· CMS Quality Conference
Task Order: National Coordinating & Oversight Review Center (NCORC)
AIM: To ensure the standardization of all patient safety reviews and to efficiently pre-screen medical records that have a high likelihood of having an adverse event
Meas.
No.
| Measure Name |
| Desired Outcomes |
| Required |
Service Performance Standard
| Acceptable Quality Level (AQL) |
| Monitoring |
Method Incentives/Disincentives for Meeting or Not Meeting the Performance Standard
| 2 |
| Timeliness of Clinical Data Abstraction Center (CDAC) Independent Reviews |
| The BFCC NCORC shall complete independent case reviews within timeframes defined in the task order. |
| Independent case reviews completed within mandated timeframes. |
| 95% of CDAC independent case reviews by the NCORC will have the review completed within timeframes defined in the task order |
| 95% of CDAC independent case reviews by the NCORC will have the review completed within timeframes defined in the task order |
| Numerator: |
Total number of CDAC cases independently reviewed by the NCORC completed within timeframes defined in the task order
Denominator:
Total number of eligible CDAC cases independently reviewed by the NCORC during the reporting period
Inclusion: All cases initiated and completed during the reporting period
Exclusion: Cases initiated or concluded outside of the reporting period
Data Source: CMS Designated Case Review System - Quarterly Report
· CPARS Performance Rating
· CMS Award (Certificate/plaque)
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