74330226R0047 Questions and Answers - Round 1.pdf

Question ID RFP Reference Document Page Question Answer 1 RFP Instructions Letter 74330226R0047 Can we respond to the RFP only for the France scope ? Yes, your company can respond to the RFP for the France scope only.

2 A2 - GEMS CLIN Pricing Structure 1 If we can respond only for the France scope, is it possible to provide our prices in euros? Yes.

3 A2 - GEMS CLIN Pricing Structure For France, what is the distribution of the number of lines across the different plans (A, B, C, D)?

For France, all the lines in Appendix A has Plan B.

4 A1 - Performance Work Statement GEMS_final Will users with DataOnly plans also be equipped with a Plan B or Plan C subscription? If so, would it be possible to offer a Companion SIM to share the data from the main plan?

It is possible that ABMC may assign a Plan C-Data Only plan to an employee that is under a Plan B or Plan C service plan.

Plan C-DataOnly plan is cellular data puck/mobile hotspot that connects to 4G LTE or higher networks and broadcast a private Wi-Fi signal.

5 A1 - Performance Work Statement GEMS_final 6, 7 What are the differences between Plans B and C, which appear to be equivalent to us? If tethering will be included and already a part of your company's Plan B, please clearly state that in your submission and indicate Plans B and C are identical.

Core differences:

- Plan B is the standard plan for routine business use.

- Plan C is the premium plan for high demand users who need tethering and priority handling (Executive leadership, OCIO, PAO, etc. per PWS).

Included services:

- Both plans include unlimited domestic and international voice plus SMS and

MMS.

- Both plans include 4G and 5G data with at least 50 GB high speed allowance in the US, EU, and UK.

- Both plans include at least 20 GB of high speed roaming data.

Tethering:

- Plan B: no tethering requirement stated.

- Plan C: explicitly includes tethering for hotspot use and ABMC employees who need tethering and priority handling.

Included services:

- Both plans include unlimited domestic and international voice plus SMS and

MMS.

- Both plans include 4G and 5G data with at least 50 GB high speed allowance in the US, EU, and UK.

- Both plans include at least 20 GB of high speed roaming data.

6 RFP+Instructions+Letter+74330226R0047 Page 2 of 3 The instructions state, “Include the governance structure, communication plan, escalation procedures, performance monitoring methodology, and identify the Project Manager and key personnel.” However, neither the PWS nor the Terms & Conditions identifies any specific key personnel requirements. Please confirm that the Project Manager is the only key personnel position required under this solicitation.

ABMC confirms that, under this solicitation, the Project Manager is the only required key personnel position. Offerors may identify additional personnel they consider essential to performance, but no other specific key personnel roles are mandated by the PWS or Terms and Conditions.

7 RFP+Instructions+Letter+74330226R0047 Page 1 of 3

The solicitation instructions identify “coverage maps by region” as a required attachment. In addition, the technical approach must address “network availability SLAs and roaming performance standards.” These requirements suggest that the government may be seeking responses primarily from the major wireless carriers (e.g., AT&T, T-Mobile, Verizon).

Please confirm that the government will also accept responses from integrators that provide cellular services through carrier partnerships.

Yes, ABMC accepts responses from integrators that provide cellular services through carrier partnerships.

Integrators shall also provide coverage maps by regions from their carrier partnerships.

Global Enterprise Mobile Phone Services (GEMS)

Request for Proposal (RFP) 74330226R0047 Questions and Answers Round 1

8 RFP+Instructions+Letter+74330226R0047 Page 2 of 3 The instructions for Subfactor B, Program Management and Administration Portal, state:

“Describe the cellular management portal capabilities, including role-based access, inventory tracking, billing visibility and accuracy, reporting, optimization tools, and financial system integration.” These requirements appear consistent with a Wireless Telecommunications Expense Management (WTEM) or Mobile Lifecycle and Expense Management (ML&EM) solution. Please confirm that the government will accept responses from offerors that propose a full-scope telecom expense management solution that addresses all PWS requirements, with the offeror serving in an integrator capacity rather than solely as a wireless carrier.

ABMC also accepts responses from offerors that propose a full-scope telecom expense management solution that addresses all PWS requirements, with the offeror serving in an integrator capacity rather than solely as a wireless carrier.

9 A1+- +Performance+Work+Statement+GEMS_final

13, 15-16 The PWS states, “ABMC will use approximately 200 Government-owned iPhones, iPads, and related devices,” and Appendix A provides the estimated number of lines by site. To support a more accurate assessment of the existing mobile inventory, please provide a breakdown of lines by current carrier (e.g., AT&T, T-Mobile, Verizon).

Current ABMC iPhones that have an assigned cellular phone number are on AT&T and Verizon in the USA, (approximately 50/50) cellular carrier service.