Attachment_6,_Past_Performance_Questionnaire.pdf

70Z08519RP4500801

Attachment 6

Past Performance Questionnaire (PPQ)

1. The USCG Form PPQ shall be utilized for all evaluations that require a Past Performance Questionnaire.

2. Solicitation No: 70Z08519RP4500801 USCGC HEALY (WAGB 20) DRY DOCK

REPAIRS FY2019

“Solicitation Submittal Requirements: IF A COMPLETED CPARS EVALUATION IS

AVAILABLE, IT SHALL BE SUBMITTED WITH THE PROPOSAL. IF THERE IS NOT A

COMPLETED CPARS EVALUATION, the PPQ included in the solicitation is provided for the offeror or its team members to submit to the client for each project the offeror includes in its proposal for Factor 1, Past Performance. AN OFFEROR SHALL NOT

SUBMIT A PPQ WHEN A COMPLETED CPARS IS AVAILABLE.

IF A CPARS EVALUATION IS NOT AVAILABLE, ensure correct phone numbers and email addresses are provided for the client point of contacts.

Fill out the first 2 blocks and submit to customers to complete, utilizing the attached Rating Guidelines. Have your customer send his/her questionnaire response directly via email to KO Amy Kelm at Amy.A.Kelm@uscg.mil referencing the solicitation number and your name in the subject line. (i.e., 70Z08519RP4500801 USCGC HEALY (WAGB 20)

DRY DOCK REPAIRS FY2019).

Offerors are responsible for ensuring that questionnaires reach the intended destination through confirmation with customers. Offerors shall not seek confirmation of receipt from the Government.

PAST PERFORMANCE CUSTOMER QUESTIONNAIRE

70Z08519RP4500801 (2 pages)

1.OFFEROR FIRM/ORGANIZATION: (enter your shipyard’s name)

2.

PERIOD OF PERFORMANCE: (from) (to)

CONTRACTING OFFICE:

CONTRACT NUMBER: TASK NO:

CUSTOMER ORGANIZATION:

CUSTOMER POC:

CUSTOMER PHONE NO.

ADDRESS:

CITY: STATE: ZIP CODE:

CONTRACT AWARD DATE:

CONTRACT VALUE (final value): $

TYPE OF CONTRACT:

DESCRIPTION OF REQUIREMENT (Title):

QUALITY OF PRODUCT OR SERVICE: (Rating ___)

Additional Comments on Rating:

TIMELINESS OF PERFORMANCE: (Rating ___)

Additional Comments on Rating:

BUSINESS RELATIONS: (Rating ___) Additional Comments on Rating:

Signature (Customer)

RATING GUIDELINES FOR CUSTOMERS

Summarize contractor performance in each of the rating areas. Assign each area a rating of

0 (Unsatisfactory) 1 (Poor) 2 (Fair) 3 (Good) 4 (Excellent) 5 (Outstanding) Use the following instructions as guidance in making these evaluations.

Criteria: Quality of Product or Service Timeliness of Performance Business Relations

Compliance with contract requirements

Accuracy of reports

Effectiveness of personnel

Technical excellence

Met interim milestones

Reliability

Responsive to technical direction

Completed on time including wrap-up and contract administration

Met delivery schedules

No liquidated damages assessed

Effective management, including subcontracts

Reasonable/cooperativ e behavior

Responsive to contract requirements

Notification of problems

Flexibility

Pro-active vs reactive

0 – Unsatisfactory Nonconformances are jeopardizing the achievement of contract requirements, despite use of

Customer resources

Delays are jeopardizing performance of contract requirements, despite use of

Customer resources

Response to inquiries, technical/service/administrati ve issues is not effective

1 – Poor Overall compliance requires major

Customer resources to ensure achievement of contract requirements

Delays require major Customer resources to ensure achievement of contract requirements

Response to inquiries, technical/service/administrati ve issues is marginally effective

2 - Fair Overall compliance requires minor Customer resources to ensure achievement of contract requirements

Delays require minor Customer resources to ensure achievement of contract requirements

Response to inquiries, technical/service/administrati ve issues is somewhat effective

3 - Good Overall compliance does not impact achievement of contract requirements

Delays do not impact achievement of contract requirements

Response to inquiries, technical/service/administrati ve issues is usually effective

4 - Excellent There are no quality problems There are no delays Response to inquiries, technical/service/administrati ve issues is always effective

5 - Outstanding - The contractor has demonstrated an outstanding performance level in any of the above three categories that justifies adding a point to the score. It is expected that this rating will be used in those rare circumstances when contractor performance clearly exceeds the performance levels described as "Excellent."