ATT 1 PWS 70Z08420RAA151200 ATC ECITY and CAPE COD.pdf

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Performance of Work Statement for Air Traffic Control Tower and Weather Observation and

Augmentation Services at United States Coast Guard (USCG), Air Station Cape Cod, (ASCC) Buzzards Bay, MA Massachusetts and Air Station Elizabeth City, (ASEC) NC

1.0. INTRODUCTION

The U.S. Coast Guard is procuring Air Traffic Control Tower and Weather Observation/Augmentation Services as described in the following paragraphs to support operations for the Non-Federal Contract Towers (NFCT) at ASCC and ASEC.

2.0. BACKGROUND

2.1. Mission: To fully support all Coast Guard missions, it is essential that the Air Stations specified herein have qualified Air Traffic Control and Weather Observation/Augmentation Services. The services provided shall include, as a minimum the management, operation, staffing, and other services necessary to perform safe, orderly, and expeditious air traffic control and weather observation/augmentation in accordance with section 4.0 of this PWS

2.2. Traffic Load:

ASCC: Currently operates HC-144 Ocean Sentry fixed-wing aircraft and MH-60 helicopters. Additionally, the U.S. Army Air National Guard operates H-60 helicopters and C-26 fixed-wing aircraft. The NFCT also provides services to a variety of transient aircraft.

ASEC: Currently provides air traffic services to HC-130J airplanes and HH-60T helicopters assigned to the air station. ASEC also provides air traffic services to Elizabeth City Regional Airport, a general aviation public airport located on the airfield and operating under a joint-use agreement. The civilian airport is also home to the Elizabeth City State University flight training program, which operates 24 privately owned general aviation aircraft. Being a military airfield, ASEC also provides transient services for a number of different military aircraft for practice approaches and touch and go patterns. Annual traffic count averages 60,000 operations per year.

3.0. SCOPE

3.1. Requirements Summary: The Contractor shall provide all personnel, supervision, labor, materials, required equipment, supplies, services and other items as described herein. The service requirements and performance objectives identified in this PWS relate directly to mission essential items. The contractor shall use the PWS, as well as the approved Contractor’s Quality Control Plan (QCP) to accomplish the functions/tasks identified in the Technical Requirements, of this PWS.

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3.2. Air Traffic Control Services: The Contractor shall ensure the safe, orderly, and expeditious movement of air traffic, fulfill all associated administrative functions, and complete documentation in compliance with the procedures outlined in the regulations, documents, and directives listed in Section 4.0. Additionally, the Contractor shall provide documentation, logs, recordings, or other functional data as related to the services provided under this contract when requested by the USCG.

3.3. Weather Services:

ASCC: All Controllers shall be National Weather Service (NWS) Observer trained, certified, and remain current with respect to providing accurate weather observation duties. All Controllers shall be proficient with all aspects of the AWOS equipment and its operation. All Controllers shall constantly monitor ambient weather conditions and shall update, augment, and formulate (in the event of an AWOS failure) local, and special weather observations at all times as required in a manner consistent with the applicable facility designation.

The Contractor shall maintain historical weather observations as required by federal regulations and/or as required in the event of a mishap. Controllers shall enter weather observations into the Aeronautical Information System Replacement (AISR) hourly or more often as required by conditions.

ASEC: Weather Services. The Contractor shall provide weather observations and reports during the hours the facility is open, and in a manner consistent with the applicable facility designation, presently a Limited Aviation Weather Reporting Station (LAWRS). All Controllers working in the tower shall be LAWRS certified. The Contractor shall maintain historical weather observation forms as required by the National Weather Service

(NWS).

4.0. APPLICABLE DOCUMENTS

4.1. The Contractor and all employees providing the services as described within this contract shall comply with all applicable federal, state, local and municipal laws, regulations and requirements; all industry standards/references; and, all Government and Coast Guard Regulations, attachments and exhibits listed in the table below applicable to the performance of the contract and to contractor personnel. The contractor shall ensure employee compliance with all directives provided by the Coast Guard.

4.2. Publications: The Government will make available all publications listed below. Publications are available at the CCCGAS flight planning center and/or through internet services. Supplements or amendments to listed publications may be issued during the life of the contract. The Contractor shall immediately implement those changes. Upon completion of the contract, the Contractor shall return all publications to the Government.

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Publication Number Title

COMDTINST M4500.5

Property Management Manual

COMDTINST M5100.47

Safety & Environmental Health

COMDTINST M11240.9C Motor Vehicle Manual COMDTINST M5530.lA (series) Physical Security Manual COMDTINST M5520.12 Contractor Background Investigation Vetting Guide AIRSTAINST 3710.1(Series) CCCGAS Air Operations Manual Aeronautical Information Manual Federal Aviation Administration (FAA) Regulations

Parts 01, 65, 67, 91, 93, 101, 105, and 137 (14 CFR Parts 01, 65, 67, 91, and 93; 49 CFR 83.2; and 49 CFR Part 40)

FAA Order 3120.40 Air Traffic Control Training FAA Order 7210.633 Quality Assurance FAA Order 7110.65 Air Traffic Control FAA Order 7210.3 Facility Operation and Administration FAA Order 7220.1 Certification and Rating Procedures FAA Order 7230.8 Limited Aviation Weather Reporting Stations (LAWRS) FAA Order 7340.2 Contractions FAA Order 7350.9 Location Identifiers FAA Order 7400.2 Procedures for Handling Airspace Matters FAA Order 7610.4 Special Operations FAA Order 7900.5 Surface Weather Observing and Federal Meteorological

Handbook FAA Order 8020.16 Aircraft Accident and Incident Notification and Reporting All other FAA Orders as applicable or required by the USCG

USCG Air Station Cape Cod Air Station Pre-Mishap and Fire Crash/Rescue Plans

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5.0. TECHNICAL REQUIREMENTS

5.1. Hours of Operation:

ASCC: Air Traffic Control Services shall be provided 24 hours daily, seven days a week, staffed by a single air traffic controller, unless specifically stated otherwise in the PWS.

ASEC: Air Traffic Control Services shall be provided from 0700 hours through 2200 hours, seven days per week staffed by a single controller. An additional air traffic controller will be assigned during peak training hours, Monday-Saturday 0900-1700, excluding federal holidays and holiday periods such as Thanksgiving weekend and the period between Christmas Day and New Years Day.

5.2. Supplemental Staffing Services:

The Contractor shall provide supplemental staffing to accommodate special/emergency operations which may occur at times normally staffed by a single air traffic controller. The services for these special/emergency operations will be obtained by negotiations with issuance of a modification. Examples that may require supplemental staffing: hurricane operations, or major search and rescue operations.

5.3. Other Services:

5.3.1. Site Specific Responsibilities: In addition to ATC Services, the Contractor shall:

a. Immediately notify the USCG Operations Center (OPCEN) of all known, observed, or reported airport/facility deficiencies.

b. ASCC: Report information related to verified Navigational Aid (NAVAID) failure or disruption to the appropriate FAA facility in addition to the OPCEN in accordance with the USCG outage reporting Letter of Procedure.

ASEC: Report known airport/facility deficiencies and NAVAID failure or disruption to the Airfield Manager, in the absence of the Airfield Manager the OPCEN shall be notified.

c. Record and transmit Automated Terminal Information Service (ATIS) in accordance with FAAO

7110.65.

d. Comply with the Pre-Mishap and Fire/Crash Rescue Plans.

e. Receive, coordinate, and disseminate pertinent airfield advisories and information IAW the applicable publication listed in Section 4 of this PWS.

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f. Coordinate with local fire and medical officials in order to establish and maintain an

Emergency/Crash Grid Charts for both the aerodrome and the surrounding area.

g. Apply noise abatement procedures within the local flying area. Refer any noise complaints to the Airfield Manager (AM) or Assistant Airfield Manager (AAM) for action.

h. Establish and maintain an appropriate stock of FAA, NWS, locally developed forms, charts, and supplies.

i. Establish and maintain a current airport diagram.

j. Establish and maintain a tower visibility/obstruction checkpoint chart.

k. Fully support all special military operations as required. (Special military operations are short periods of higher than normal intensity of air traffic.)

l. Disseminate Notice to Airman (NOTAMS), as required.

m. Continuously monitor field FM radios, emergency frequencies and all other tower assigned frequencies.

n. Provide necessary safety advisories to all ground traffic operating within the confines of the airfield. Controllers shall document the daily events log indicating airfield entry and exit times of USDA agents and airfield security personnel.

o. Conduct tower familiarization tours (traffic permitting) when requested by the USCG.

p. ASEC: Complete the Airfield Driver Training course and annual refresher requirements. Provide temporary air traffic control services from a government provided Airfield Operations vehicle to maintain continuity of air traffic control services when a forced evacuation of the control tower is required. The Contractor’s employees must have a valid state driver’s license. The Air Traffic Manager or designated assistant, with advance approval of the AM, may utilize the Airfield Operations vehicle for mission essential requirements that support the safe and efficient operation of the Airfield as specified in section 6.2.1. Any deviation from the above or section

6.2.1 requires approval from the AM.

q. Maintain a current local obstruction library.

r. ASEC: Receive, coordinate, and disseminate tethered balloon operation information.

s. ASEC: Report watercraft emergencies on the Pasquotank River to the Air Station Operations

Duty Officer

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5.4. Accident/Incident Reporting:

The on-duty air traffic controller shall immediately report all accidents/incidents to the USCG Operations Duty Officer (ODO) via the USCG OPCEN direct phone line or the ODO cell phone (ASCC: (508) 274-7927/ ASEC

(252) 335-6333) as well as the AM/AAM. The Contractor shall collect and safeguard all data pertaining to the accident/incident in accordance with FAA Order 8020.16. The contractor shall provide all requisite information to the USCG AM/AAM for further action.

5.5. Operational Data: The Contractor shall document and maintain all operational data and records, to include but not limited to: Traffic Count (including heavy or greater aircraft), Daily Record of Facility Operations, Position Sign-On/Off Logs, Equipment Outage Log, and all other information in compliance with the provisions of the appropriate regulations in Section 4.0 of this PWS. Operational data records shall be safeguarded within the NFCT, subject to USCG inspection. All operational data (excluding data related to mishaps) shall be retained for six months, at which time it may be destroyed. Recorded data must be retained for 45 days. Aircraft accident/incident data shall be retained for five years.

5.6. Agreements: After prior coordination with the USCG Contracting Officer Representative (COR), the Contractor is authorized to negotiate Letters of Agreement (LOA), Letters of Procedure (LOP), etc., with FAA facilities and other entities whose activities are associated with the performance of this PWS in accordance with the directives listed in Section 4.0 of this PWS. Final approval of any negotiated agreements must be obtained by the contractor from the USCG before the document is signed and/or becomes effective. The Contractor shall ensure that the COR has a current copy of all internal and external directives or memorandums regarding the provision of services relating to any work performed under this contract.

5.7. Equipment Training: The Contractor shall ensure all employees are trained and proficient on all equipment utilized in the performance of the contract.

5.7.1. Non-ATC Devices and Other Materials: The Contractor will ensure that no contract employee brings into, uses or stores in the tower cab, any non-ATC device or other material not directly associated with providing the services described in the PWS. Prohibited items include but are not limited to:

a. Televisions, DVDs, DVRs, I Pads, video games, personal computers, laptops, or similar audio and audio visual electronic devices.

b. Reading material that might be deemed offensive or inappropriate.

c. Pillows, blankets, sleeping bags, or any other similar materials.

d. Privately owned furniture.

e. Appliances (hot plates, electric skillets, etc.) aside from those items provided by the USCG.

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The USCG retains final authority on determinations of any device or materials located within the confines of the NFCT structure.

5.8 Certification and Inspection Scheduling: The Contractor shall schedule Control Tower Operator (CTO) testing/certification through the FAA (or local authority if designated in writing by the FAA), and weather observer certifications through the National Weather Service (NWS). The Contractor shall have all testing and certifications completed before contract start date and maintain currency of all contract employees throughout the duration of this contract providing the COR a copy of the certifications annually and/or when they are renewed and/or changes are made to them.

5.9. Corrective Action: If inspection, observation, or evaluation by the FAA or USCG determines that the NFCT is found to be operating in a manner which does not ensure the safe, orderly, and expeditious movement of air traffic, or is contrary to the standards of conduct described in paragraph 6.2.6, the Contractor will be immediately notified. The Contractor shall take immediate action to correct any condition which has an adverse effect on the provision of ATCT services or is not in compliance with the PWS. Inspections or evaluations may be conducted by the USCG or FAA at any given time and through a variety of methods (ATCT recording reviews, pilot reports, in-facility observations, on-field observations, etc.).

5.10. Provision of Information: The Contractor shall provide responses to information requests from the USCG or FAA (once approved for release by the USCG) for data: Facility Logs, DALRS recording/transcripts, aeronautical studies, operational statistics, etc. within 24 hours of request.

5.11. Contingency Plan: The Contractor shall develop and maintain an operational contingency plan to manage Tower emergency operations and procedures for coping with the effects of a national emergency or major disaster. The plan shall be provided as part of the proposal and revisions or updates submitted to the COR thereafter.

ASEC: The government will make a reasonable attempt to maintain a dedicated Airfield Operations vehicle equipped with a VHF radio, to serve as the ‘alternate control tower.’ The dedicated Airfield Operations vehicle, when available, shall be used to provide continuity of air traffic control services in the event of a control tower evacuation due to operational or environmental reasons.

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5.12. Transition Plan: The incoming contractor shall develop and submit a transition plan with the proposal and revisions or updates submitted to the COR thereafter, which thoroughly outlines the transition from the out-going to the in-coming contractor. The plan shall outline time requirements, overlap of contractor employees, and scheduled accomplishment of all required on-the-job training.

5.13. Document Review and Approval. The Contractor shall submit proposed changes to operational directives, facility memorandums, contingency plans, training programs, quality assurance programs, transition plans, drug testing programs, and alcohol misuse prevention programs to the COR for approval prior to implementation.

5.14. Notification of Interruption of NFCT Services: The Contractor shall immediately notify The COR/AM when ATCT services are interrupted or anticipated to be interrupted. The contractor shall coordinate directly with the ASCC: OPCEN at 508-968-6360 or ODO cell phone at (508) 274-7927 ASEC:

OPCEN: (252) 335-6333 and the AM (252) 334-5388 if the COR is not immediately available, or when circumstances preclude notification; e.g., emergencies, physical or equipment problems, etc. This notification in no way relieves the contractor from the requirement to continue to provide air traffic control services.

5.15. Maintenance / Outage Reporting:

ASCC: Report outages in accordance with the Tower Standard Operating Instruction; Procedures are developed by the ATM and AM.

ASEC: The Contractor shall initiate a trouble call, via the COR, when problems develop with government equipment. The Contractor shall provide the necessary coordination and assistance to Coast Guard personnel in order to accomplish routine and corrective maintenance during hours of operation.

5.16. Digital Audio Legal Recording System (DALRS) or Other Similar ATC Recording System: The Contractor shall conduct and document all required recording quality checks throughout the contract in accordance with applicable FAA directives. The DALRS will be maintained by the FAA. Both the ATM and the assistant ATM shall be qualified to operate the DALRS without assistance in order to provide the USCG recordings/transcripts upon request and within the time specified in paragraph 5.10 of this PWS. All recorded data is the exclusive property of the government and shall be safeguarded in accordance with all applicable FAA and government directives. No data/recordings/transcripts may be released to any entity aside from the USCG without prior approval from the COR. The Contractor shall provide the COR with all DALRS passwords.

5.17. Security Requirements. The Contractor shall:

a. Use USCG provided security systems (CAC readers, cipher locks, voice or video phones), and USCG issued keys to control access to the NFCT and the rooms within. No modifications to include, adding

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aural or visual alarms, changing cipher codes, changing any lock mechanism, or copying any Government key are authorized without specific approval by the Commanding Officer or COR.

b. Maintain control and accountability of all issued keys. The Government (COR) will issue all required keys to the contractor for contractor occupied spaces.

c. Maintain positive control of the tower cab by keeping the access door closed and cipher lock combination safeguarded. (Cipher lock combinations, to include any changes, shall be coordinated with the COR. Maintain a visitors log and escort all visitors not otherwise authorized NFCT access (tours, etc.).

ASEC: In addition to a-c above:

a. Limit visitor access to normal daylight operational hours.

5.17.1. Security Inspections.

All NFCT security safeguards shall be subject to inspection by the USCG. Unannounced inspections will be conducted at the discretion of the USCG. The Contractor shall correct all cited security deficiencies immediately. Corrective actions shall be documented and submitted to the COR.

5.17.2. Installation Security Requirements. The Contractor shall provide such physical security at the NFCT as is necessary to preclude unauthorized access, intrusion, and loss of or damage to Government property, operations capability, or reduction of required services.

5.18. Facility Training Program. The Contractor shall establish in writing and implement a facility training program for tower controllers. On-the-job instruction shall be conducted by facility rated contract personnel. The training program shall be subject to FAA and USCG evaluations, be administered in a standardized manner, and shall be reviewed and updated at least annually.

5.18.1. Training Program Requirements: As a minimum, the facility training program shall incorporate the following elements:

a. FAR Part 91; 14 CFR Subchapter F; FAA Order 7220.1 Certification and Rating Procedures Handbook. US Air Force training procedures may also be incorporated when advantageous to operations and safety.

b. FAA Order 3120.4, Air Traffic Control Training, including refresher, proficiency, and remedial training.

c. The Contractor shall maintain an FAA Form 3120-1, Training and Proficiency Record, for each controller. These records will be considered the property of the individual controller for purposes of retention in the event of contract turnover. These records shall be subject to USCG

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inspection and maintained in the NFCT. No records shall be removed from the NFCT without COR approval.

f. The Contractor shall decertify/re-certify tower controllers should an operational error occur in accordance with FAA Order 7210.633, Air Traffic Quality Assurance. Advise the COR of any controller decertification and/or subsequent recertification.

g. Controllers shall be decertified or suspended (for other than an operational error) in accordance with

FAA Order 3120.4. Advise the COR of any controller decertification and/or subsequent recertification.

h. The Contractor shall provide training for contractor furnished (USCG approved) property. The

Contractor shall also provide contract personnel with training on equipment made available by the government used to provide ATC-related services under this contract.

6.0. PERSONNEL REQUIREMENTS/QUALIFICATIONS

6.1. General:

Prior to any employee commencing work on this contract and in accordance with COMDTINST M5520.12 in section 4 of this PWS, the contractor shall have completed and provided the USCG written documentation indicating the results of a favorably adjudicated background investigation (NACI) or higher. This may be accomplished either independently by the contractor or through the USCG Security Officer (ASCC) or FAA (ASEC) as necessary.

Contract employees are required to possess a Common Access Card (CAC) to perform duties under this contract. Upon receipt of the NACI favorably adjudicated investigation, the USCG will initiate a FBI fingerprint check and facilitate the CAC application.

The contractor shall manage the total work effort associated with the services required to assure fully adequate and timely completion of these services. Such management includes, but is not limited to, planning, scheduling, training, report preparation, establishing and maintaining records and quality control. The contractor shall provide staff with the necessary management expertise to assure the performance of the required work; and, trained and experienced personnel who meet established standards to effectively perform the services required and who exhibit the capabilities to perform with minimum supervision. Initially, the contractor shall submit copies of controllers’ certifications (NWS, CTO, Class II Flight Physical, etc.) and any other necessary personnel documentation. Staffing lists and schedules (both proposed schedule for the upcoming month and the revised schedule from the previous month indicating actual shifts worked) shall be submitted to the COR on a monthly basis. The contractor shall find replacements for absent employees who are not fully able to perform normal duties, violate security or any provision described in this PWS, or fail to meet health requirements.

Removal of any contract employee does not relieve the contractor of the requirement to provide sufficient personnel to perform all services required within this PWS. The contractor shall provide a replacement for employees who become incapacitated or are absent during regular scheduled work hours within two hours.

The COR shall be notified of all unscheduled absences.

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6.2. Personnel Requirements:

6.2.1. Management.

The Contractor shall provide a qualified, fulltime Air Traffic Manager who shall be responsible for performance of work related to this contract. This person and an alternate shall be designated in writing.

The ATC Manager must have a minimum of five years’ experience as an ATC Watch Supervisor/Controller-in-Charge, although facility management experience is preferred. Any changes in management or other staffing must be provided, in writing, to the Contracting Officer with copies to the COR. The ATM or alternate shall have full authority to act for the contractor on all contractual matters relating to the daily operation of the NFCT. During periods of the ATM’s absence the alternate ATM shall remain on a normally scheduled shift rotation and will not be required to work the ATM hours as stipulated below. The ATM or the alternate may be required to meet with Coast Guard personnel to discuss contractual and/or other operational issues. The ATM shall work 8:00 – 1600, Monday - Friday unless required to cover a shift, or an exception has been prior coordinated with the COR. The ATM must meet standard facility proficiency requirements.

6.2.2. Line Controllers

Line controllers shall have the following qualifications: In addition to the weather observer qualifications stated in 5.8, must have a minimum of one year ATC experience as an ATC Tower Controller In Charge/Watch Supervisor; must be certified and meet the qualifications stipulated in Federal Aviation Regulations, Part 65 Subpart B.

ESEC: During normal duty hours when staffing permits, the ATM shall assist the Airfield Manager by conducting runway checks, responding to airfield emergencies, dispersing wildlife, and conducting airfield driver orientation rides. The ATM shall assist the Airfield Manager with the administration of the Airfield Driver Training Program by conducting airfield driver training classes, unit safety briefings, vehicle operator testing and certification. During Airfield Manager absences, the ATM will act on behalf of the Airfield Manager time permitting, and secondary to primary air traffic control duties.

6.2.3. Security. All contractor employees entering the Government reservation shall abide by all security regulations of the installation which may be in effect during the contract period and shall be subject to security checks. All contractor personnel shall follow any instructions given by the COR and/or security/fire personnel during time of emergency. All contractor personnel shall possess and display proper employee identification.

6.2.4. Identification/Uniform: The contractor shall provide all employees with ID badges. Badges are to be displayed at all times while working. The contractor shall ensure that each employee or representative of the Contractor shall present a clean and professional appearance. Dress shall be business casual. Shorts are authorized so long as they are not “cut-offs” and are in good repair. Sandals/flip flops are never authorized due to safety concerns.

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6.2.5. Language Requirement: Contractor employees shall write and speak English while in the performance of their duties. They must be able to fulfill, completely and clearly, the reporting requirements of this contract.

6.2.6. Conduct of Personnel: Contract employees shall maintain professionalism at all times while on duty.

The contractor shall require their employees to comply with all government instructions pertaining to conduct, safety, security, and health regulations. Smoking is permitted in designated areas only. The Government reserves the right to direct the contractor to remove an employee from the work site for failure to comply with standards of conduct. To maintain continuity of services, the contractor shall initiate immediate action to replace such an employee, at no additional cost to the Government.

6.2.7. Drug Testing Program: The Contractor shall maintain a drug free workplace and establish a drug testing program in accordance with FAA policies.

6.2.8. Alcohol Misuse Prevention Program: The Contactor shall establish and maintain a program in accordance with the FAA’s “Alcohol Misuse Prevention Program”. The COR will be notified of any alcohol related incidents involving a contract employee.

6.2.9. Employee Training / Operation of Equipment: The contractor shall ensure that each employee is trained and remains proficient to safely and competently perform the work. Contract ATC personnel shall be able to operate all ATC related equipment.

6.2.10. Alcohol and Controlled Substances: Contract employees shall not possess, distribute, consume, use or cause to be used any controlled substance or alcohol on the job site. Any contractor employee found to be in violation of this section will be permanently prohibited from Coast Guard property. Actions taken under this section shall not relieve the contractor of the requirement to provide sufficient personnel to perform adequate and timely service as required in this contract.

7.0. DELIVERABLES

The Contractor shall submit the following reports and other deliverables as identified below. Any electronic format shall be PC compatible.

Deliverables Frequency Copies to Whom

Date Required

Corporate Experience / Management Capability

Initial KO With Proposal and Upon Any

Subsequent Changes

Quality Control Plan (IAW section 8.0)

Initial and as revised

KO with proposal and after award to the COR

With Proposal and Upon Any

Subsequent Revisions

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Contingency Plan (IAW para. 5.11)

Initial and as revised

KO with proposal and after award to the COR

With Proposal and Upon Any

Subsequent Revisions

Transition Plan (IAW para. 5.12)

Initial and as revised

KO with proposal and after award to the COR

With Proposal and Upon Any

Subsequent Revisions

Resumes of the designated fulltime Air Traffic (site) Manager, Alternate Air Traffic (site) Manager to include their Name, telephone number(s) and address (IAW para 6.2)

Initial and as revised

KO and COR With Proposal

Staffing Plan Initial and as revised

KO with Proposal and after award to the COR

With Proposal and any Subsequent

Revisions

A list of employees’ names and certifications

Initial and as revised

KO with Proposal and after award to the COR

After Contract Award and 30 calendar days

Prior to commencing work and any subsequent revisions Training schedule Initial and as revised KO with proposal and after award to the COR

With Proposal and any Subsequent

Revisions

Equipment Inventory and Survey

Initial and as revised

COR 10 calendar days prior to contract start date and within two days of any subsequent revisions

Certificate of Insurance (See Note)

Annually KO must be provided within 5 calendar days of award

Monthly Duty Schedule Monthly COR By the 5th of Every

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Month

Actual / Corrected Previous Month’s Duty Schedule

Monthly COR By the 5th of Every Month

Monthly Traffic counts Monthly COR By the 5th of Every

Equipment Outage Logs

Monthly

COR

By the 5th of Every

Class II Flight Physical Status

Monthly COR By the 5th of Every Month

Contingency Plan As Needed/or Updated

COR As Needed/Or when updated or changed Training Plan As Needed/or

Updated COR As Needed/Or when updated or changed

Quality Control Plan (QCP) As Needed/Or Updated

COR As Needed/Or when updated or changed

NOTE: It is acceptable to submit documentation from the Insurance Company, verifying that a Certificate of Insurance will be provided upon contract award.

8.0. CONTRACTOR QUALITY CONTROL (QC) REQUIREMENTS

8.1. The Contractor’s Quality Control Plan (QCP), along with Government Monitoring Functions, should provide the highest level of service and performance which are critical to mission success. The contractor shall use this PWS, as well as the USCG accepted and approved QCP to accomplish the requisite functions/tasks generated for this effort as identified in section 5.0. Technical Requirements, of this PWS.

The contractor is required to develop and submit a comprehensive program of inspections and monitoring actions. Once the quality control program (QCP) is accepted, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

8.2. The QCP must assure that the requirements of the contract will be met. The FAA Office of Air Traffic Service, Evaluations Division (AAT-100) is charged with evaluating the air traffic operational and administrative functions at all levels within the FAA, and may include the non-federal contract towers at the Cape Cod Coast Guard and Elizabeth City Coast Guard airfields. The Contractor shall develop and submit with their proposal a QCP in accordance with FAA Orders 7210.633, JO 2900.2 and 7210.634, which is subject to these evaluations. This program shall include provisions for internal full-facility evaluations. The QCP delineates the contractor’s QC program/inspection system to monitor and control performance of services so that contract requirements are met. The program/inspection system shall establish and explain in detail how the

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contractor monitors and ensures high quality of service at all times. The COR will approve any changes to the QCP prior to implementation. Should the COR perceive such changes to be other than minor, approval by the KO is necessary.

8.3. QC Program/Inspection Plan: The QC plan shall encompass all functions of the contract. It shall specify areas to be inspected on either a scheduled or unscheduled basis or list the title(s) of the individual(s) conducting the inspection. The FAA Office of Air Traffic System Effectiveness and the COR may evaluate the operational and administrative functions of the NFCT. The Contractor shall provide a written response regarding corrective actions for all problems identified as a result of a limited or a full-facility inspection. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The QC Program/Inspection System shall be designed to keep the Contractor management and the Coast Guard informed of all issues affecting quality to include timely and effective corrective actions. The QC records shall, in part, consist of checklists of inspections and shall indicate the nature, frequency and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate. The Contractor shall ensure that QC includes timely and effective corrective action for all deficiencies identified by the Government.

8.4. Contents of the QC Program/Inspection Plan: shall include, but are not limited to, the following:

a. Introduction to the Quality Control System:

1. Background and Rationale for the System

2. Objectives in using Quality Control

3. Successes with and updates for the System

b. Air Traffic Control Processes for the Various Tasks identified herein:

1. Inspection Procedure (to include checklists used by the contractor, identifying the items, frequency, conformance indicators and actions taken if nonconformance found covering all the service requirements of this contract.

2. Means of Identifying and Resolving Problems

3. Roles and Responsibilities

c. Specific Quality Control Functions:

1. Supervision of Services covering all the service requirements of this contract (to include staffing and schedules for all necessary assignments; submissions and completion reports and, conformance indicators and actions taken in nonconformance found covering all the service requirements of this contract.

2. Labor practices (hiring, retention and rewards and substitutions)

3. Compliance with Security and Safety requirements

4. Conducting and validating periodic customer surveys

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5. Employee Training

d. Contingencies:

1. Special Events/Emergency Situations - procedures to be used; obtaining additional employees

9.0. GOVERNMENT QUALITY ASSURANCE MONITORING REQUIREMENTS

The COR is responsible for representing the Contracting Officer for all facets of the services required. The COR will carry out inspections, reviews, approvals, handle deficiencies, and ultimately accept on behalf of the Contracting Officer.

9.1. General Quality Assurance Functions. To facilitate the surveillance of the Contractor's quality program by the Government, the COR will verify Contractor compliance with designated performance requirements as outlined within the performance work statement. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor shall be subject to reperformance. The COR will inspect the contractor's QCP regularly for compliance with the requirements herein. The COTR will establish an Inspection Schedule using the Quality Checklists from the Contractor's QC Program. The COTR will perform the following qualitative and evaluative functions, which comprise the Government Quality Assurance Surveillance Plan (QASP):

a. Conduct periodic inspections using the Quality Checklists to evaluate the contractor's performance to ensure contract services are received. The COTR will evaluate the contractor's performance through periodic on-site inspections of the contractor's quality control program. The COTR may inspect each task as completed or increase the number of quality control inspections should repeated failures or recurrent complaints be noted. Likewise, the Government may decrease the number of quality control inspections if sustained superlative performance is observed. The COTR shall investigate any complaints voiced by an installation entities.

b. Report any findings resulting from these inspections to the Contractor/Contracting Officer.

c. If discrepancies are discovered, a CDR will be initiated to convey all pertinent information to the contractor for immediate corrective action.

d. Meet with the Contractor's Representative as agreed. If minutes are recorded, the Contractor’s Representative and COTR will sign the written minutes. Any area(s) of non-concurrence by the Contractor with the minutes must be specified in writing to the COTR within five calendar days of receipt of the signed minutes.

e. Schedule equipment maintenance on an as-needed basis.

f. Take appropriate actions based on Health, Safety, Environmental and any other inspection results.

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g. Perform annual and final Performance Evaluations.

The Quality Assurance Plan (QASP) and Performance Requirement Summary (Attachment A) are provided as a guide to how the government will perform surveillance the performance of the contractor. Please note: the QASP is subject to change as the government may perform surveillance of a contractor’s performance in any available manner.

9.2. Performance Evaluation Meetings: The ATM or alternate may be required to meet recurrently with the COR and/or KO to discuss best practices and possible improvements. Minutes may be taken/prepared by COR.

If the contractor does not concur with the minutes, they shall state, in writing, any areas of non-concurrence, and submit to the COR and/or KO, within five calendar days of receipt of the signed minutes.

9.3. Maintenance: The COR may schedule equipment maintenance on an as-needed basis.

9.4. Health, Safety & Environmental: Take appropriate actions based on Health, Safety, Environmental and any other inspection results.

10.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

10.1. General: The Government will provide a designated area which contains space suitable for the provision of services as described in the PWS for administrative functions, storage of operational supplies, equipment, and records. The contractor is responsible for and shall maintain all areas in a clean, healthy, and organized manner.

10.2. Responsibility for Facilities:

ASCC: The Contractor shall take adequate precautions to prevent fire and other hazards. At contract completion, all facilities and equipment issued by the government shall be returned to the USCG in the same condition as received, subject to fair wear and tear. The contractor shall repair at its own cost, and after coordination with the COR, any damage caused by employee negligence or abuse. No modifications or additions to Government equipment/property will be made without the prior approval of the COR. The contractor shall provide all cleaning materials necessary to perform housekeeping duties. All Government provided work areas shall be kept clean and neat, including interior tower windows (exterior window cleaning is the responsibility of the government), stairwell, toilet facilities, office space, and storage areas. The Contractor shall be responsible for keeping a 20’ radius around the Control Tower mowed (grass shall not exceed five inches in height) and shall shovel a path ensuring unimpeded access from the parking lot into the building during periods of snow.

ASEC: The Contractor shall take adequate precautions to prevent fire and other hazards. At contract completion, all facilities and equipment issued by the government shall be returned to the USCG in the same condition as received, subject to fair wear and tear. The contractor shall repair at its own cost, and after

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coordination with the COR, any damage caused by employee negligence or abuse. No modifications or additions to Government equipment/property will be made without the prior approval of the COR. The contractor shall provide all cleaning materials necessary to perform housekeeping duties. All Government provided work areas shall be kept clean and neat, including interior tower windows (exterior window cleaning is the responsibility of the government), stairwell, toilet facilities, office space, and storage areas.

10.3. Maintenance. The Contractor will advise the COR when problems develop with government equipment.

The Contractor shall provide the necessary coordination and assistance to the Coast Guard personnel to accomplish routine and corrective maintenance during hours of operation.

The Government will provide access to a government vehicle, when available and not being used by Coast Guard personnel, to serve as the ‘alternate control tower.’ The vehicle may, or may not, be equipped with air-to-ground VHF radio capability. The Contractor’s employees shall provide as much advance notice as possible to the Airfield Manager, or in his absence, the Operations Center, should a forced control tower evacuation be imminent. Conditions that might precipitate the abandonment of the control tower include such events as a power loss, high winds, smell or observance smoke or fire in the control tower, or as determined by the on duty Controller in Charge. The Contractor shall ensure all employees have a valid state driver’s license and successfully complete local airfield driver training/certification. The Contractor shall ensure employees adhere to the rules and regulations specified in COMDTINST M11240.9. Unauthorized use of a government vehicle may result in employee termination.

10.4. Evaluations: The FAA and/or the USCG, in accordance with USCG directives and/or the Quality Assurance Surveillance Plan (para 9.1) may conduct full-facility and follow-up evaluations of all services provided by the contractor.

10.5. Government Computers: The Government (USCG) will provide two (2) workstations (CPU, printer, and monitor) with access to the USCG Local Area Network. Any loss or misuse of a government issued CAC which be considered a security violation and, following the applicable government regulations, corrective action will be administered. Only USCG approved software/external devices may be installed/connected to USCG equipment. Only official government business may be conducted at these workstations. Printing or copying any material not required for use in fulfilling the requirements in this PWS is strictly prohibited. At no time, can Government equipment be moved, modified, or otherwise altered without the direct approval of the COR. At no time can any For Official Use Only (FOUO) or higher classification information will be shared to an email account outside of the USCG network without the appropriate encryption and or password procedures being applied. The contractor will be briefed on USCG secure communication policies upon award of the contract.

All contract employees must complete initial and an annual refresher of the Federal Cyber Awareness Training Course. Any internet service or additional computers, beyond that which is provided by the Government, shall be at the contractor’s expense [see section 7.0]. It is the contractor’s responsibility to provide a CBI computer terminal if necessary for training. Training programs and related materials will be the responsibility of the Contractor except where specifically identified in the statement of work as being provided by the Government.

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11.0. CONTRACTOR FURNISHED PROPERTY

11.1. General: The government will make available all equipment located at the NFCT required for the performance of services contained in the PWS to the contractor. Not later than five days prior to the contract start date, the contractor and the COR shall conduct a joint survey to verify in writing the specific government equipment on hand, working order and condition of the equipment. The government will provide, one time, on-the-job training for new, different, or modified equipment made available to the Contractor. At no time will the Contractor make ANY alterations, modifications, or changes to Government equipment without direct communication with, and approval by the COR. The COR reserves the right to approve and/or disapprove any contractor supplied additional equipment. Except for those items specifically stated as Government furnished property, the contractor shall provide all other equipment required for the performance of this contract including, but not limited to the following:

ASCC:

a. Office equipment, including photo copier and FAX (No contractor supplied equipment shall be connected to a USCG Workstation, the USCG LAN, or USCG provided phone line).

b. Administrative and operational supplies: Air Traffic Control forms and logs, publications, charts, expendable weather observation materials, photo copying materials, printing supplies to include paper, writing implements, cleaning and rest room supplies.

ASEC:

a. All office equipment, including photo copier, as necessary to complete all assigned tasks (No contractor supplied equipment shall be connected to a USCG Workstation, the USCG LAN, or USCG provided phone line).

b. Administrative and operational supplies such as: Publications, charts, expendable weather observation materials, photo copying materials, printing supplies to include paper and toner, writing implements, cleaning and rest room supplies.

12.0. CONTRACTOR OCCUPIED SPACES

12.1. Although the Contractor is responsible for the security of all facilities, materials, and equipment, the Government retains the right but is not obligated to inspect all contractor occupied spaces at any time and all associated spaces and equipment and shall have unimpeded facility access. The Contractor shall correct any security, fire, safety or sanitary hazards at no cost to the government unless caused by the Government with no contractor fault.

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ATTACHMENT A: PERFORMANCE REQUIREMENT SUMMARY

1. The Government expects the contractor to perform all of the services required in the Performance Work Statement (PWS) at an acceptable level. Whenever the Government learns of substandard performance, either through incidental inspections, direct observation, customer complaints, or any other mechanism, the preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, this Performance Requirement Summary (PRS) provides the mechanism by which the Government’s payment to the Contractor may be reduced in the event of substandard performance.

2. The Government's primary quality assurance procedures are based on validated customer complaints/observations and incidental inspections by the Contracting Officer Representative (COR). One violation will be counted for each reported/observed and verified unacceptable performance of service (as listed in the PWS). Thus, if the COR identifies that the air traffic controller was not following the work requirements of Record Keeping Accuracy and Conduct of Personnel, this would count as two violations, one for each unsatisfactory performance of service. However, if two different sources, (i.e. KO and COR) find that during the same time period the Record Keeping Accuracy and Conduct of Personnel requirements were violated; this would only count as one complaint because both complaints stemmed from the same unsatisfactory performance.

3. When the number of defects in the Contractor's performance discovered by the COR exceeds the allowable number of defects, the COR shall complete a Contract Discrepancy Report (CDR). In response to the CDR the Contractor is required to explain, in writing, why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented in the future. The Contractor shall not be paid for services not rendered in accordance with the standards set for this contract.