70CDCR24R00000013 - DRAFT RFP - Attachment 4 - Past Performance Questionnaire.pdf

SOLICITATION: 70CDCR24R00000013

US DEPARTMENT OF HOMELAND SECURITY

IMMIGRATION AND CUSTOMS ENFORCEMENT

PAST PERFORMANCE QUESTIONNAIRE

PART ONE: INSTRUCTIONS

[Offeror] is proposing on a U.S. Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE) Indefinite Delivery Indefinite Quantity (IDIQ) request to provide Detention/Transportation/Food Services to meet the mission needs of ICE. [Offeror] has provided ICE with your contact information as a reference for their Past Performance. Past Performance is an extremely important part of the evaluation criteria for this acquisition, so your input is very important.

The information contained in this Past Performance Questionnaire is to be provided directly to the OAQDCRSW@ice.dhs.gov. This information will not be disclosed to the respondent. Please provide an honest assessment of the vendors performance and return this questionnaire to ICE no later than [TBD] email to OAQDCRSW@ice.dhs.gov. If you have any questions, please contact Natalie Carr by email at Natalie.Carr@ice.dhs.gov.

Please utilize the following rating system during the completion of this questionnaire:

Code Rating Description E Exceptional Performance meets contractual requirements and exceeds many

(requirements). The contractual performance of the element being assessed was accomplished with few minor problems for which corrective actions taken by the contract were highly effective.

VG Very Good Performance meets contractual requirements and exceeds some (requirements). The contractual performance of the element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S Satisfactory Performance meets contractual requirements. The contractual performance of the element being assessed contains some minor problems for which correcting actions taken by the contractor appear or were satisfactory.

M Marginal Performance does not meet some contractual requirements. The contractual performance of the element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions, or the contractors proposed actions appear only marginally effective or were not fully implemented.

U Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element being assessed contains serious problem(s) for which the contractors corrective actions appear or were ineffective.

NA Not Applicable

Unable to provide a score. Performance in this area not applicable to effort assessed.

mailto:Natalie.Carr@ice.dhs.gov

PART TWO: GENERAL INFORMATION

Respondent’s Name:

Respondent’s Title:

Contract Number:

Contract Value:

Contract Award Date:

Contract Period of Performance:

Contract Type (Fixed Price, Time and Materials, etc.):

PART THREE: ASSESSMENT ELEMENTS

Place an “X” in the appropriate box next to the letter for each item on the questionnaire. Narrative statements are vital. Please provide a supporting narrative for each area. Attach additional pages if there is insufficient space in the comment space.

1. Rate the contractor’s Quality of Services provided:

E V S M U N

Comments for Question 1:

2. Rate the contractor’s success in meeting Contract Schedules (qualified staffing, delivery of reports, performance of services):

Comments for Question 2:

3. Rate the contractor’s management of Key Personnel:

Comments for Question 3:

4. Have you experienced any problems with the contractor’s failure to fully provide the required services?

YES NO

5. Did the contractor take reasonable actions to correct any issues? Was the contractor able to solve contract performance problems without extensive guidance from counterparts?

Comments for Question 5:

6. Please identify what you believe the contractor’s strengths to be.

7. Please identify what you believe the contractor’s weaknesses to be.

8. Has this contract been partially or completely terminated for default or convenience or are there any pending terminations?

YES NO DEFAULT CONVENIENCE

If yes, explain (e.g., inability to meet cost, performance, or delivery schedules).

9. Given the choice, would you award to this contractor again?

10. Explain why you would not enter into another contract with this company.