7-RFP-26-00324 Attachment E - HCFR Sample Survey.pdf

This file is a sample survey document developed by the Hillsborough County Fire Rescue Department (HCFR) in Florida for use in evaluating ambulance transport billing and collection services. The survey is designed to gather feedback on the contractor's ability to deliver comprehensive billing and collection services, including system functionality, training capabilities, and administrative support. The sample survey serves as an assessment tool to ensure that proposed solutions meet HCFR's operational requirements and service standards. The contract opportunity has an estimated value of $9,360,000.00 over a five-year term, and the survey appears to be part of the evaluation process to determine contractor qualifications and system capabilities.

The survey document functions as a quality assurance and performance measurement instrument for the contractor selection process. It addresses key service delivery components such as system automation, user training, technical support, and billing accuracy. By utilizing this sample survey during the proposal evaluation phase, HCFR can objectively assess how well each bidder's proposed solution aligns with the county's specific operational needs and performance expectations for ambulance transport billing and collection services.