7-A07 Quality Metric 0625.pdf

This is a Quality Metric template document from the University of Texas Health Science Center at San Antonio (UTHSCSA) Department of Purchasing related to RFP 745-26-P07 for Electronic Payment Services for Patient Billing. The document requires proposing vendors to submit a comprehensive Quality Metric as part of their proposal that outlines how their organization will ensure and measure the quality of deliverables throughout the project lifecycle. The Quality Metric must address six specific elements: Quality Objectives defining key quality standards or benchmarks; Measurement Criteria specifying how each objective will be measured; Acceptable Thresholds providing minimum acceptable performance levels; Frequency of Measurement stating how often quality will be evaluated; Responsible Parties indicating who will be responsible for measurement and reporting; and Corrective Actions describing the process for addressing quality issues. The document provides an example entry demonstrating server response time under 2 seconds as a quality objective, with average server response time measured weekly by the QA Team and immediate tuning with reporting to Operations Management as corrective actions.

The Quality Metric table is provided as a template with multiple blank rows for vendors to complete with their specific quality objectives and corresponding measurement criteria. Proposers must complete the template, sign the document with an authorized signature, and provide their name, title, email, and date of submission. The document indicates that the Quality Metric will be open to negotiations to ensure an effective working relationship between UTHSCSA and the awarded vendor, allowing for flexibility in finalizing performance standards following contract award.