Customer Satisfaction Survey.pdf
PDF 147 KB Posted
- Attached to
- Flagger and Barricading Services Federal contract opportunity
- Solicitation number
- 697DCK-25-R-00144
About this file
This is a Customer Satisfaction Survey (CSS) form associated with FAA solicitation 697DCK-25-R-00144 for traffic management services. The survey is designed to evaluate a contractor's past performance through customer feedback.
The survey consists of 8 questions focusing on key aspects of traffic management services, including overall satisfaction, timeliness of barrier/barricade installation, effectiveness of traffic management measures, quality of equipment, clarity of traffic management systems, customization of solutions, communication levels, and safety/operational issues. Each question uses a 5-point Likert scale (Very Satisfied to Very Dissatisfied) and includes space for written comments. The form requires the contractor's name and response deadline to be filled in for inclusion in the evaluation process.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-25-R-00144 (0002).pdf | ||
| 697DCK-25-R-00144 (0002A).pdf | ||
| Section L and M Revised (0001).pdf | ||
| 697DCK-25-R-00144 (0001).pdf | ||
| SEE 17 35 PAPI - Barricading_Flagging SOW.pdf | ||
| Sol_697DCK-25-R-00144.pdf | ||
| Barricade and Flagger Contractor_SOW Attachments.pdf | ||
| San Diego County Davis Bacon Wage Rates.pdf | ||
| 150-5370-2G Construction on Airports.pdf |
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Text version
Customer Satisfaction Survey (CSS)
697DCK-25-R-00144
Date: __________
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation
Administration Solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by ____________ for inclusion of this evaluation. Your assistance is greatly appreciated.
How satisfied are you with the overall traffic management service you received?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
Were the traffic barriers and barricades installed in a timely manner?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
How effective were the traffic management measures (e.g., signage, lane closures, detours) in ensuring safety and minimizing disruption?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
How would you rate the quality and condition of the traffic barricades or barriers provided?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
Did you feel that the traffic management system was clear and easy to understand for drivers and pedestrians?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
Were the traffic management solutions customized to meet your specific needs?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
How would you rate the level of communication provided before, during, and after the service?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
Did you encounter any safety or operational issues with the traffic management services provided?
_____Very Satisfied (5) _____ Satisfied (4) Neutral (3) _____ Dissatisfied (2) _____ Very Dissatisfied (1) _____
Comments:
File details come from the government source that posted it. Updated .