Customer Satisfaction Survey_697DCK-25-R-00042.pdf
PDF 163 KB Posted
- Attached to
- Amendment 0002 to Janitorial Services at Honolulu Control Facility, NWS, and Oahu (PMT) SSC
- Solicitation number
- 697DCK-25-R-00042
About this file
The document is a Customer Satisfaction Survey issued by the Federal Aviation Administration (FAA) with Solicitation Number 697DCK-25-R-00042, dated 8/21/2025. The survey is part of the FAA's past performance evaluation process, requiring customers to provide ratings and feedback about a vendor's service performance. Recipients are asked to evaluate overall service performance, responsiveness to needs/requests, problem-solving capabilities, and on-site employee performance using a 5-point rating scale (Excellent to Unacceptable), with space for additional comments. The survey must be submitted via email to John.G-CTR.Space@faa.gov by September 24, 2025, with specific instructions to include the Solicitation Number and Vendor Name in the email subject line, and with a strict requirement that surveys submitted directly by the bidding vendor will not be accepted.
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Customer Satisfaction Survey Solicitation # 697DCK-25-R-00042 Date: 8/21/2025
Please submit this Survey via email to the Contracting Officer at this email address:
John.G-CTR.Space@faa.gov by September 24, 2025
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Please ensure that the Solicitation Number and Vendor Name are in the subject line of the email. Any surveys received directly from the Vendor bidding on this solicitation will not be accepted.
Solicitation No. 697DCK-25-R-00042
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation.
Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by the stated in the footer of this document for inclusion of this evaluation. Your assistance is greatly appreciated.
1. Name of Vendor Submitting Proposal:
2. Name of Company/Customer Responding to Survey:
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract:
Name of the Persons (Company/Customer) Submitting this Survey:
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Reviewer: Date:
Contact:
Phone No.:
E-Mail:
Solicitation # 697DCK-25-R-00042 Date: 8/21/2025
Please submit this Survey via email to the Contracting Officer at this email address:
John.G-CTR.Space@faa.gov by September 24, 2025
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Please ensure that the Solicitation Number and Vendor Name are in the subject line of the email. Any surveys received directly from the Vendor bidding on this solicitation will not be accepted.
Please rate your current level of satisfaction with our overall service performance:
□ Excellent (5) □ Very Good (4) □ Good (3) □ Needs Improvement (2) □ Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
How would you rate the problem solving capabilities and follow-up of our Operations Management?
How would you rate the performance of our on-site employees providing janitorial services for your facility?
Thank you for completing this survey.
File details come from the government source that posted it. Updated .