03 Attachment 5- Corrected Customer Satisfaction Survey (CSS).pdf
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- Attached to
- Janitorial Services for Myrtle Beach SSC Facilities Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00016
About this file
This customer satisfaction survey is being used to evaluate a contractor's past performance on a janitorial services solicitation from the Federal Aviation Administration. The solicitation is for janitorial services at four FAA facilities in Myrtle Beach and Florence, South Carolina. It is a 100% set-aside for service-disabled veteran-owned small businesses. The survey asks customers to rate the contractor's overall service, response time, problem solving, and on-site employee performance on a scale of excellent to unacceptable. Space for comments is also provided. Completed surveys must be emailed directly to the FAA contact by the stated due date to be considered in the evaluation.
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Text version
697DCK-24-R-00016
Customer Satisfaction Survey (CSS) Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
patricia.mogck@faa.gov
File details come from the government source that posted it. Updated .