03 Attachment 5- Customer Satisfaction Survey (CSS).pdf
PDF 127 KB Posted
- Attached to
- Janitorial Services for Myrtle Beach SSC Facilities Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00016
About this file
This document contains a customer satisfaction survey template and details of a solicitation for janitorial services. The survey template is to be completed by customer references and emailed directly to two FAA contacts by a specified date for evaluation of a contractor's past performance on an FAA proposal. The solicitation is for janitorial services at four FAA facilities in South Carolina, consisting of air traffic control towers and TRACONs in Myrtle Beach, North Myrtle Beach, and Florence. The opportunity is set aside solely for service-disabled veteran-owned small businesses. Responses are required by the date and time specified in the final amended solicitation.
View the file
Other files for this federal contract opportunity
Show all 13
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
697DCK-24-R-00071
Customer Satisfaction Survey (CSS) Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
Justin.l-ctr.blassingame@faa.gov & jennifer.j.davis@faa.gov
File details come from the government source that posted it. Updated .