J-5 Customer Satisfaction Survey.pdf
PDF 140 KB Posted
- Attached to
- Janitorial Services, Idaho Falls, ID Federal contract opportunity
- Solicitation number
- 697DCK-23-R-00432
About this file
This document contains a customer satisfaction survey for a janitorial services contract opportunity with the Federal Aviation Administration. The survey requests ratings on a scale of 1 to 5 for timely completion of services, response to needs and complaints, problem solving and operations management, and overall satisfaction. It must be submitted directly to the FAA Acquisitions contracting specialist or officer via email along with the name of the company providing the survey, the past performance contract referenced, the type and annual dollar amount of services provided, and the customer submitting the survey. The related federal contract opportunity is for janitorial services in Idaho Falls, Idaho, issued by the Department of Transportation FAA Southwestern Region under solicitation number 697DCK-23-R-00432.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Answers to vendor questions.docx | DOCX document | |
| J-6 Office Floor Plan.xlsx | XLSX spreadsheet | |
| J-4 Form-Contractor Staffing Access Questionnaire.pdf | ||
| J-1 TET ADM JAN SOW FY24.pdf | ||
| J-2 WD 2015-5507 Rev 19 Bonneville County ID 12-27-22.pdf | ||
| 697DCK-23-R-00432.pdf | ||
| Procurement Schedule.docx | DOCX document | |
| J-3 FOS TET ADM JAN FY24.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00432
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00432
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
File details come from the government source that posted it. Updated .