4. Customer Satisfaction Survey.doc
DOC document 80 KB Posted
- Attached to
- Replace Roof and Exhaust Fans - Houston ARTCC
- Solicitation number
- 697DCK-22-R-00018
About this file
This document includes a customer satisfaction survey template and details of a federal contract solicitation. The customer satisfaction survey is to collect feedback on contractors who have previously provided services to the Federal Aviation Administration acquisition activity in Des Moines, Washington. It requests ratings of contractor performance on elements such as understanding requirements, problem resolution, resource management, personnel provision, schedule adherence, and deliverable quality.
The related federal contract solicitation is to replace the roof and exhaust fans at the Houston Air Route Traffic Control Center for the FAA. Work magnitude is estimated between $1,000,000 to $5,000,000. A pre-bid site visit is scheduled for January 3rd, 2022, with requests for information due by January 10th and offers due January 24th. The solicitation is issued by the FAA Southwestern Region for the listed facility location and scope of work.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Amendment 0005.pdf | ||
| Site Photos.pdf | ||
| 2. Drawings (1.31.22).pdf | ||
| 1. Specifications (1.31.22).pdf | ||
| RFI Responses.pdf | ||
| Amendment 0004.pdf | ||
| Site Visit Presentation.pdf | ||
| 3. Wage Determination TX20210253 (1.21.22).pdf | ||
| Amendment 0003.pdf | ||
| Amendment 0002.pdf | ||
| Amendment 0001.pdf | ||
| 2. Drawings.pdf | ||
| 697DCK-22-R-00018.pdf | ||
| 4. Customer Satisfaction Survey.doc | DOC document | |
| 1. Specifications.pdf | ||
| 3. Wage Determination TX20210253-7.9.21.pdf |
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Text version
CUSTOMER SATISFACTION SURVEY INSTRUCTIONS
FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY
Des Moines, WA.
The information obtained from this questionnaire will be utilized to evaluate the past and present performance of offerors submitting proposals in response to the 697DCK-22-R-00018. The information provided will be instrumental in allowing the Government to evaluate how well the contractor performed under your contract(s).
a.
Please complete all sections of the attached questionnaire. Include your name and title, organizational address, e-mail address, telephone and fax number.
b.
Include the contractor’s name and address, the title and/or description of the type of work performed, the award number, the value of the contract (including options), the award and completion date of the project and the type of award/solicitation.
c.
Use the rating scale found on the bottom left corner of the questionnaire to rate each performance element.
d.
Comments are encouraged and would be appreciated. The last page may be used if additional space is needed for comments. Clear handwritten responses are sufficient.
Thank you for your time and participation.
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
CUSTOMER SATISFACTION SURVEY
Your Name & Title yOUR Organizational Address
TEL NO.
FAX :
E-MAIL:
CONTRACTOR’S NAME & ADDRESS
TITLE OR DESCRIPTION OF REQUIREMENT:
CONTRACT NUMBER:
CONTRACT VALUE (INCLUDING OPTIONS):
CONTRACT TYPE:
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FIXED PRICE
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COST + FEE
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COMPETITIVE
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NON-COMPETITIVE
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SET-ASIDE
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SEALED BID
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NEGOTIATED
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SEALED BID
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NEGOTIATED
CONTRACT AWARD & COMPLETION DATE:
| PAST PERFORMANCE ELEMENT |
| RATING |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 6 |
| NA |
1.
Contractor demonstrated a thorough understanding of technical requirements of the contract/task.
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Comments:
2.
Contractor anticipated/identified and resolved problems effectively.
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Comments:
3.
Contractor managed and directed resources (i.e. personnel, subcontractors, equipment, etc.) effectively.
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Comments:
4.
Contractor provided the necessary skilled personnel to perform the required work.
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Comments:
5.
Contractor retained the necessary skilled personnel and maintained a low turnover rate.
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Comments:
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
CUSTOMER SATISFACTION SURVEY
6.
Contractor met scheduled contract delivery dates.
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Comments:
7.
Contractor provided accurate, complete and high quality deliverables.
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Comments:
8.
Contractor complied with the terms of the contract.
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Comments:
9.
Contractor was diligent in forecasting and controlling contract cost.
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Comments:
| 10. I would recommend award to this contractor again. |
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Comments:
| 1 |
| 0 – 25% of the time |
| Strongly Disagree |
| 2 |
| 26 – 40% of the time |
| Disagree |
| 3 |
| 41 – 55% of the time |
| Somewhat Disagree |
| 4 |
| 56 – 70% of the time |
| Somewhat Agree |
| 5 |
| 71 – 85% of the time |
| Agree |
| 6 |
| 86 – 100% of the time |
| Strongly Agree |
NA
No Knowledge of This Element
FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED
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