Attachment 2 SOW Maui Tower.pdf

STATEMENT OF WORK

FAA Kahului ATCT Custodial Services

Table of Contents

1.0 PURPOSE

1.1 GENERAL REQUIREMENTS

2.0 RESERVED

3.0 REQUIREMENTS

3.1 MANAGEMENT

3.1.1 Work Control

3.1.2 Work Schedule

3.1.3 Interference with Government Business

3.1.4 Protection of Government Property

3.1.5 Environmental Management

3.1.6 Products and Materials

3.2 CUSTODIAL SERVICES REQUIREMENTS

3.2.1 Basic Services

3.2.1.1 Space Cleaning

3.2.1.2 Floor Care

3.2.1.3 Restroom Services

3.3 Stripping and Rewaxing Floors

3.4 Shampooing and Carpets and Rugs

3.5 Cleaning Light Fixtures

3.6 Cleaning Exterior Glass

3.7 Cleaning Interior Glass

4.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1 CONTRACTOR FURNISHED ITEMS

5.0 DEFINITIONS

1.0 Purpose

The intention of this solicitation is to obtain custodial services for the FAA Kahului ATCT

1.1 General Requirements

The Contractor must provide all labor, supplies, supervision, tools, materials, equipment, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to, halls, restrooms, offices, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. Publications applicable to this specification are listed in Attachment 1.

2.0 Reserved

3.0 Requirements

3.1 Management

The Contractor must manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor must provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor must maintain an adequate workforce and be trained in the proper use and handling of contract specified and approved supplies and equipment, to complete work in accordance with the time and quality standards specified herein.

3.1.1 Work Control

The Contractor must implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor must plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of service call and indefinite quantity work items must be provided when requested by the Contracting Officer.

3.1.2 Work Schedule

The Contractor's initial work schedule must indicate the hours of the day that twice weekly or more frequent services will be performed and the day of the week that weekly or less frequent services will be performed. The schedule must list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates must be specified.

The initial work schedule must be submitted to the Contracting Officer for approval within 15 days after award. Once approved, all work must be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule must be submitted for the Contracting Officer's approval at least three working days prior to performance. In preparing the work schedule, the Contractor must comply with the following general requirements:

(1) Except as may otherwise be specified, all firm fixed-price work must be performed during the FAA's regular working hours, Monday through Friday between the hours or 0600 to 1630. If the Contractor desires to carry on work after regular working hours, or on

Saturdays, Sundays, or holidays, prior approval must be obtained from the Contracting Officer.

(2) Project (indefinite quantity) work items will be scheduled with approval from the Contracting Officer.

Stripping and Rewaxing [On off working hours, or during light working hours] Shampooing Carpets and Rugs [On off working hours, or during light working hours] Cleaning Light Fixtures [During light working hours] Cleaning Exterior Glass [During any working hours] Cleaning Interior Glass [During light working hours]

3.1.3 Interference with Government Business

The Contractor must schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

3.1.4 Protection of Government Property

During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended.

Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

3.1.5 Environmental Management

In order to comply with Executive Orders 13423 and 13514, and the FAA Green Procurement Plan (GPP), the Contractor must use environmentally preferable products and services. These program elements include, but are not limited to: products and services that are energy-efficient, water-efficient, biobased, non-ozone depleting, contain recycled-content, and non-toxic or less-toxic alternatives. The Contractor must also ensure the use of integrated pest management principles; responsible chemical use/storage practices; and diversion of non-hazardous waste from landfills. These program elements are described on the Office of the Federal Environment Executive website (http://www.ofee.gov)

3.1.6 Products and Materials

Custodial cleaning products required in the performance of this SOW must carry the Environmental Protection Agency Design for the Environment (DfE) label, Green Seal certification, or must meet/exceed South Coast Air Quality Management District (SCAQMD) specifications and/or DfE and Green Seal specifications. Cleaning products must minimize exposure to potentially harmful chemicals (e.g., corrosives, skin irritants, human carcinogens, etc.) and contain biobased solvents, reduced flammability, and low or no volatile organic compounds. Green cleaning program guidance can be found in more detail on the Office of the Federal Environment Executive website (http://www.ofee.gov). If it is determined that such certified products do not meet Government performance requirements, the Contractor must submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) must meet the minimum recovered (recycled) content levels. Bio-based products must be used in accordance with the U.S. Department of Agriculture BioPreffered program (http://www.biopreferred.gov). The contractor must purchase and use Energy Star or other energy-efficient items listed on the Department of Energy Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list.

3.2 Custodial Services Requirements

The Contractor must provide the custodial services described herein. Custodial services requirements are divided into three groups: basic services, service calls, and project (indefinite quantity) work requirements. An inventory and description of the areas to receive custodial services is included in Attachment 1.

3.2.1 Basic Services

Basic services must be performed at the locations and frequencies shown in Attachment 1, and must consist of the services listed for the specified spaces. Furniture or other equipment (including waste and recycling containers) moved while performing basic services must be returned to their original position. Performance requirements for these services include the following:

3.2.1.1 Space Cleaning

Space cleaning must consist of the following services each time a space is cleaned.

(a) Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring must be swept or dust mopped so as to remove all loose dirt, dust, and debris.

(b) Vacuuming Carpets and Rugs. Carpeted areas and rugs must be vacuumed free of all loose soil and debris.

(c) Emptying Waste and Recycling Containers. All waste and recycling containers must be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking must be replaced with a new plastic liner. Waste and recycling containers will be washed, as needed, inside and outside utilizing a disinfectant and must be free of odors. After washing, containers must be wiped dry and new plastic liners installed. All ash receptacles must be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste containers must also be disposed of. All waste collected must be disposed of in the facility dumpster. Waste that falls on the floor and outside grounds during the waste removal must be picked up and disposed of by the Contractor.

(d) Low Dusting/Cleaning. All furniture, partitions, hand railings in stairways, grills, horizontal ledges, and sills must be dusted. Walls, doors, and partitions must be wiped clean (including glass in partitions and doors). Miscellaneous hardware and bright metal work must be wiped clean. Drinking fountains must be cleaned and disinfected. All surfaces of drinking fountains must be free of stains, smudges, and scale.

(e) Cleaning Walk-off Mats. Each time floors are swept/dust mopped or vacuumed, walk-off mats in that area must be cleaned. Soil and moisture underneath mats must be removed and the floor must be cleaned as appropriate along with the rest of the floor.

The mats must be returned to their original locations afterwards.

3.2.1.2 Floor Care

Floor care must be performed in the spaces as shown on the "Schedule of Services" in Appendix 1, and must consist of the following services.

(a) Damp Mopping. Prior to damp mopping, floors must be swept/dust mopped. Floors must be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

(b) Spray Cleaning and Buffing. Prior to spray cleaning and buffing, floors must be damp mopped as specified above. Floors must be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The material used for spray cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that will leave the floor clean without destroying the high gloss produced by buffing. When completed, a spray cleaned and buffed floor must have a uniform, high-gloss finish, free of scuff and heel marks. The floor finish must be uniform from wall to wall, including corners.

(c) Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform high-gloss finish, floors must be completely waxed and buffed. The Contractor must use a liquid wax system containing not less than 18% solids. The floors must be damp mopped as specified above immediately prior to application of wax.

Floors must be buffed, if required, to a uniform gloss finish free from dirt, traffic marks, and stains.

3.2.1.3 Restroom Services

Restroom services must consist of the following each time services are performed.

(a) Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks must be washed inside and outside utilizing a disinfectant, and must be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner must be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) must not be used to clean lavatories or sinks. Floors must be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains must be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors must be cleaned free of dirt, stains, and graffiti. Mirrors must be cleaned and polished. All metal fixtures and hardware must be cleaned. Waste and recycling containers must be emptied, disinfected, and plastic liners replaced.

(b) Servicing Restrooms. Servicing restrooms must include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies must include, but are not limited to, paper towels, toilet tissue, and soap. The Contractor must stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor must replenish them at no additional cost to the Government.

3.3 Stripping and Rewaxing Floors

Resilient flooring must be swept/dust mopped and stripped to remove all built-up wax and imbedded dirt prior to rewaxing. After application of wax, areas must be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The rewaxed floor must present a clean appearance free from scuff marks or dirt smears. Furniture or other equipment moved during floor stripping and rewaxing must be returned to their original positions.

3.4 Shampooing Carpets and Rugs

Prior to shampooing, carpets and rugs must be vacuumed free of all loose soil and debris. Carpets and rugs must be shampooed free of streaks, stains, and spots, and must have a bright uniform color.

Shampooing must be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing must be returned to their original positions.

3.5 Cleaning Light Fixtures

All light fixtures must be free of bugs, dirt, dust, and other foreign matter.

3.6 Cleaning Exterior Glass

The Contractor must thoroughly clean all exterior glass surfaces, window frames, sills, and sashes. All glass surfaces must be cleaned and left free of streaks and stains, and must be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

3.7 Cleaning Interior Glass

The Contractor must thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces must be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces must be removed.

4.0 Government Furnished Property and Services

The use of Government furnished services for other than connection with this contract is prohibited.

a. Government Furnished Facilities. The Government will provide storage space for facility supplies and equipment to the Contractor.

b. Government Furnished Equipment. The Contractor must furnish all tools and equipment required for the performance of this contract. The Government will not provide tools or equipment to the Contractor.

c. Government Furnished Material. The Government will not provide any materials to the Contractor.

d. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer. The Contractor must provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

(1) Utilities specified above will be furnished at no cost to the Contractor.

(2) The Contractor must be responsible for instructing employees in utilities conservation practices. The Contractor must be responsible for conserving utilities, which must include, but not necessarily be limited to:

• Lights must be used only in areas where and at the time when work is actually being performed unless otherwise directed by the COTR.

• Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

• Water faucets or valves must be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage must be expended.

4.1 Contractor Furnished Items

Except for items listed in paragraph 4.0, the Contractor must provide all facilities, equipment, materials, supplies, and services to perform the requirements of this contract. Material, equipment, and supplies provided must adhere to the requirements set forth in Section 3.1.5 and be of acceptable commercial grade and quality.

5.0 Definitions

As used throughout this contract, the following terms must have the meaning set forth below. Additional definitions are in the "DEFINITIONS" clause in Section I.

a. Where "as shown", "as indicated", "as detailed", or words of similar import are used, it must be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

b. Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it must be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

c. Clean. "Clean" must be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

d. Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

e. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor must ensure that his/her subcontractors comply with the provisions of this contract.

f. Contractor Representative. A foreman or superintendent assigned in accordance with the

"CONTRACTOR EMPLOYEES" clause, Section H.

g. Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

h. Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

i. Frequency of Service.

(1) 1xWK. Services listed shall be performed once a week. Dates and times to be agreed upon between the contractor and the COR. There must be a time lapse of at least 5 days between each weekly service.

(2) 2xWK. Services listed shall be performed twice a week. Dates and times to be agreed upon between the contractor and the COR. There must be a time lapse of at least 2 days between each service.

(3) 3xWK. Services listed shall be performed three days a week. There must be a time lapse of at least 1 day between each service..

(4) 4xWK. Services listed shall be performed four days a week including all national holidays.

(5) 1xMO. Services listed shall be performed once monthly. There must be a time lapse of at least 20 days and not more than 30 days between services. Dates and times shall be agreed upon between the contractor and the COR. Upon completion of work, the contractor will prepare a work ticket which contains the date and time of work performed and give a copy to the COR for acceptance of work performance.

(6) 2xMO. Services listed shall be performed twice monthly. There must be a time lapse of at least 12 to 15 days between services. Dates and times shall be agreed upon between the contractor and the COR.

(7) 1xYR. Services listed shall be performed once yearly. Dates and times shall be agreed upon between the contractor and the COR. Upon completion of work, the contractor will prepare a work ticket which contains the date and time of work performed and give a copy to the COR for acceptance of work performance.

(8) 2xYR. Services listed shall be performed twice yearly. First service shall be with the first 2 months of the contractual year and the second service shall be on the 6th or 7th month of the contractual year. Dates and times shall be agreed upon between the contractor and the COR. Upon completion of work, the contractor will prepare a work ticket which contains the date and time of work performed and give a copy to the COR for acceptance of work performance.

j. Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

k. Quality Assurance Evaluator (QAE). The Government employee designated by the

Contracting Officer to be responsible for monitoring of Contractor performance.

l. Quality Control (QC). A method used by the Contractor to control the quality of goods and services produced.

m. Regular Working Hours. The Government's regular (normal) working hours are from

0600 to 1630, Mondays through Fridays except (a) Federal Holidays and (b) other days specifically designated by the Contracting Officer.

n. Response Time. Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

Response times are designated in the appropriate technical clauses in Section C.

o. Space. A space is an area to receive custodial services which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

p. Waste and Recycling Containers. Waste containers are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, ash trays, or any container holding trash, paper, or other recyclables and refuse of any type.

Appendix 1 Maui Janitorial Specifications

Total Approximate Footage to be Cleaned

Carpet Area 2850 SQ FT Tile Area 1800 SQ FT Ceramic Tile 400 SQ FT

Total 5000 SQ FT

Services shall be performed:

SKED I Maui Tower (Ground Floor, stairways & landways, and Tower Cab)

SKED II Maui ATCT Base Building

SKED III ESU Building (Maui SSC Shop)

SKED IV NWS Building

All janitorial services performed in the TOWER CAB shall be performed between the hours of 7:00pm and 7:30am unless authorized by the COR

SKED I SKED II SKED III SKED IV

4xWK 4xWK 4xWK 2xWK

4xWK 4xWK 4xWK 2xWK

3xWK 3xWK 3xWK 1xWK

3xWK 3xWK 3xWK 1xWK

4xWK 4xWK 4xWK 2xWK

4xWK 4xWK 4xWK 2xWK

4xWK 4xWK 4xWK 2xWK

3xWK 3xWK 3xWK 2xWK

3xWK 2xWK 2xWK 2xWK

6. Clean and disinfect wash basins and sink fixtures in all restrooms; After cleaning area shall be free from streaks, stains, spots, smudges, and scale.

7. Furnish necessary paper hand wiping towel dispensers, seat tissue, and paper towels for all restrooms. Dispensers shall be checked for proper operations, cleaned, and refilled. Contractor to furnish all toilet tissue, seat tissue, paper towels, and soap. All materials shall be approved by the COR.

4. Damp wipe urinal partitions and wall areas using an antiseptic disinfectant removing all soil or stains.

1. Empty and clean all wastebaskets and waste receptacles. Haul and dispose of all rubbish collected from the area to the facility trash dumpster.

2. Provide plastic liners for all waste receptacles.

8. Clean and polish restroom mirrors, shelving, dispensers, and fixtures; remove stains with non abrasive cleaner.

9. Vacuum all carpeted area with a contractor furnished quiet model vacuum approved by COR.

3. Wet mop restroom floors with antiseptic and deodorant to remove all unsanitary ordors. Floors must be free of streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water.

5. Clean and disinfect toilets including inside and outside of toilet bowls, its seats, and all urinals, including inside rims; remove all rust encrustation and water rings; traps shall be free of unsanitary odors at all at all times.

SKED I SKED II SKED III SKED IV

3xWK 3xWK 3xWK 2xMO

1xWK 1xWK 1xWK 2xMO

1x MO 1xMO 1xMO 1xMO

2xWK 2xWK 2xWK 1xWK

1xWK

2xMO

2xMO

2xMO

1xYR

4xWK 4xWK 4xWK 1xWK

1xMO 1xMO 1xMO 1xMO

15. Damp wipe tower cab pull shades on both sides. All visible streaks shall be removed per manufactures and FAA specifications. Contractor to coordinate times with COR.

16. Clean and polish elevator and elevator doors inside and outside. Walls and doors shall be free of smudges and soil. Overhead light covers shall be kept free of dust and cobwebs.

14. Wash tower cab windows inside and outside. Windows shall be streak free without spots. Contractor to coordinate times with

COR.

10. Dust mop all tile floors using chemically treated dust collecting dry mop head.

11. Damp mop all tile floors using an antiseptic disinfectant. Remove scuffs and perform as required if signs of soil or mud.

12. Buff, remove all stains, foreign objects and scuff marks on all tiled areas. Re-wax as required

20. Wash all glass windows inside and outside including the subjunction glass window. Finished area shall be dry with no streaks, smudges, dirt, or film.

17. Dust mop stairways and dust handrail and fixtures from subjunction elevator level to the tower cab.

18. Sweep and damp mop emergency stairways and landings, removing all foreign matter.

13. Dust furniture, including desk phones, chairs, files cabinets, bookcases, coat racks, Tower Cab console, shelves, tables, and window sills using chemically treated dust cloths. Dust desktops to extent accessible without disturbing items.

19. Spot clean glass areas, inside and outside, of the front vestibule, main entrance and exit of the base building to ATCT, and glass entrance to ESU and NWS building.

SKED I SKED II SKED III SKED IV

4xWK 4xWK 1xWK

2xYR 2xYR 2xYR 2xYR

1xYR 1xYR 1xYR

2xYR

1xMO

1xYR 1xYR 1xYR 1xYR

2xYR 2xYR 2xYR 2xYR

2xYR 2xYR 2xYR 2xYR

26. Shampoo all carpet to remove all soils, stains, and markings.

28. Dust light fixutres, HVAC registers, walls, and ceilings. All areas shall be free from dust, cobwebs, and dead insects.

27. Strip and clean tiled areas throughout the entire facility. Remove all scuff marks and foreign objects (dirt, gum scum, etc.) from the surface and grout lines. After surface is clean and free from particles the floor shall be waxed and buff. If ceramic tile grout shall be sealed per manufacturers specifications.

All work and materials used shall be coordinated and approved by the COR prior to use and for completion.

23. Damp wipe folding partitions and blind room dividers using a cleaning solution that does not remove paint or discolor original surface. Finished are shall be dry and have no streaks, smudges, or drip marks.

24. Wash glass railing inside and outside around tower cab lower level. Finished area shall be dry and have no wiping streaks, film, spots, or drip marks.

25. Wax tower cab consoles and interior ledge, using any popular brand of furniture polish. Coordinate time with COR.

21. Damp wipe counters and tables using an antiseptic deisinfectant.

22. Clean and wax tops and sides of cabinets, desks, tables, doors, and counters using any popular brand of furniture polish.

5.0 Definitions