Attach 1 Technical Management and Admin AAM-500 Support SOW_05-23-24 with Appendix A.pdf

Federal Aviation Administration

Civil Aerospace Medical Institute (CAMI)

Human Factors Division AAM-500

STATEMENT OF WORK

Aviation Human Factors Technical, Management, and Administrative Support for AAM-500 i

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 SCOPE

3.0 REQUIREMENTS

3.1 TASK 1 - TECHNICAL RESEARCH SUPPORT TASKS

3.2 TASK 2 - PROGRAM MANAGEMENT & PROJECT MANAGEMENT SUPPORT TASKS

3.3 ADMINISTRATIVE SUPPORT

3.4 NON-LABOR CLINS

3.4.1 Other Direct Costs (ODCs)

3.4.2 Travel

3.4.3 Electronic Communications

3.4.4 Miscellaneous

3.5 DOCUMENTATION

3.5.1 General Requirements

3.5.2 Document Review

3.5.3 Electronic Communications

3.6 REPORTING REQUIREMENTS

3.7 INVOICING

4.0 PLACE OF PERFORMANCE

4.1 SECURITY

4.2 BADGES

4.3 GOVERNMENT SUPPLIED FACILITIES

4.4 GOVERNMENT-SUPPLIED EQUIPMENT AND SUPPLIES

4.5 OBTAINING REPLACEMENT OF GOVERNMENT SUPPLIED EQUIPMENT

4.6 CONTRACTOR-SUPPLIED FACILITIES

4.7 SAFEGUARDING SENSITIVE BUT UNCLASSIFIED (SBU) INFORMATION

5.0 GOVERNMENT TASK ORDERS & TRANSITION PLANS

5.1 TASK ORDER MANAGEMENT

5.2 TRANSITION PLANS

5.2.1 PHASE-IN TRANSITION PLAN AND PERIOD

5.2.2 PHASE-OUT TRANSITION PLAN AND PERIOD

5.2.3 PHASE-OUT EXECUTION

5.2.4 WORK SITES AND HOURS OF WORK

5.2.5 PROGRESS/COMPLIANCE

5.2.6 INTELLECTUAL PROPERTY

A. RIGHTS IN DATA

B. RIGHTS IN INVENTIONS

B. PROPRIETARY INFORMATION:

6.0 DELIVERABLES

7.0 PERSONNEL REQUIREMENTS

8.0 CONTINUITY OF SERVICES - MISSION CRITICAL CONTRACTS

9.0 ACRONYMS

1.0 Introduction

The FAA requires a Support Services Contractor to provide technical, management, and administrative support to the FAA Civil Aerospace Medical Institute Human Factors Research Division, AAM-500. The Division has two Branches: Safe Operations in Aerospace Research Labs (AAM-510) (SOAR Labs) and the National Aerospace System Human Factors Safety Research Labs (AAM-520) (NAS-HFSR Labs).

2.0 Scope

The FAA CAMI Human Factors Research Division has a requirement for on-demand research, management, and administrative support for both AAM-500 laboratories. The research support will supplement the FAA’s research team to provide each Principal Investigator with the appropriate manpower and skill sets to successfully execute complex human performance research studies. The research support required is very technical in nature and requires professional services along with expert-level experience in some cases. The management support includes the organization of dozens of complex research activities with unique requirements, milestones, and timelines that must be accounted for. The administrative support will supplement the FAA team’s resources for internal Division activities such as laboratory tours, property management, and other activities vital to the success of the Division’s day-to-day operations.

The core services include three Tasks as follows:

Task 1 – Technical Research Support Task 2 – Program Management & Project Management Support Task 3 – Administrative Support

3.0 Requirements

The contractor must provide on-demand quality technical, management, and administrative support to the AAM-500 Division. The contractor must furnish and make available all personnel, materials, and services necessary to assist AAM-500 in accomplishing the work awarded on Task Order(s). As directed by the FAA, the contractor may also be required to interface with other contractors in the execution of tasking.

3.1 Task 1 - Technical Research Support Tasks

The FAA requires technical aviation human factors research support that will be detailed in Task Orders. The scope of the support will include a range of activities similar, but not limited to, the following activities:

A. Research Planning

a. Host and participate in planning and coordination meetings for aviation human factors research studies or other AAM-500 activities

b. Support Institutional Review Board (IRB) Documentation as requested by the

Principal Investigator including initial documentation, revisions, and updates.

c. Lead the effort of Data Management Plan (DMP) Development, Documentation and Updates for all AAM-500 research studies

i. DMP documentation may include the entry of study-related data in additional forms and/or locations.

d. Conduct the initial research study information-finding activities such as:

Annotated Bibliographies, Literature Reviews, Market Surveys, Task Analyses, Job Analyses, Focus Groups, and other activities as requested

e. Draft and/or review research plans, statistical analysis plans, recruitment advertising, etc. in preparation for data collection

B. Research Execution

a. Conduct data collection in accordance with an approved research plan with and without direct involvement from a Principal Investigator.

i. Some studies will require that a Research Assistant work side-by-side with the FAA PI, and others will require that a Research Assistant be trained by the PI to conduct data collection independently, while maintaining the same process and rigor that the PI uses.

b. Conduct complex data analysis in accordance with a statistical analysis plan approved by the FAA.

C. Research Dissemination

a. Co-author scientific and other technical reports and articles

b. Public Speaking - Support Research Brief-outs to include internal FAA briefings and external scientific conferences.

D. Science Technology Engineering and Math (STEM) Events – Support STEM events as requested with technical equipment preparation (government owned simulators and other aviation learning tools), set-up, and providing staff members to work the event. An example of the type of STEM event that AAM-500 commonly participates in is linked below.

https://nationalstemchallenge.com/2024

3.2 Task 2 - Program Management & Project Management Support Tasks The FAA requires Program Management and Project Management support that will be detailed in Task Orders. The scope of the support will include a range of activities similar, but not limited to, the following activities:

A. Execute a Management Plan to efficiently and effectively manage the performance activities as required in each Task Order. At minimum the Management Plan must include information on how the following will be handled:

a. Process and timeline for efficiently providing a proposal for new tasks and assigning tasks to appropriate personnel.

b. How contract teaming will be structured to ensure proper skillset and labor categories are utilized and proper oversight is provided.

c. Process and timeline for elevating projects and/or activities that are at risk.

d. Process for communicating when the contract team is waiting for the FAA to provide something to them.

e. Plan for keeping the FAA COR and Principal Investigator in the loop with task progression.

f. Process for pivoting priorities when the FAA’s needs change.

g. Anticipate that the FAA’s priorities can change frequently resulting in the revision of task needs and/or timelines.

https://nationalstemchallenge.com/2024

h. Plan for portfolio oversight for each Task Order and the contract as a whole. Who will be responsible for that and how will timely information be conveyed?

B. Utilize an automated platform for Project Management metrics.

a. The contractor must keep the automated platform up to date on a daily basis and be able to quickly and easily provide project management metrics.

b. Important metrics include: Complete list of tasking, team members assigned, milestones, start dates and due dates, up to date status information, budget vs spend down vs spending projections, and identified risks.

c. The automated platform must be able to provide graphics to visualize the metrics at a glance.

C. Organize recurring Task Reviews (similar to a Program Management Review) to brief the FAA team on all active tasks that the contract team is working on. The Review must include up to date information and be briefed by personnel familiar with the work.

a. At minimum, Task Reviews must include a timeline for the work and all significant milestones, current spend down versus budget, and open action items for contract and FAA team members.

b. One purpose of the Task Review will be the opportunity to evaluate priorities of tasking and for the FAA to make reprioritization decisions as necessary.

c. Task Review documentation (slides or similar) must be provided on a monthly basis for PI and Management review and awareness. The Task Review documentation may also be verbally briefed to Management on a quarterly basis, as requested.

D. Ensure sufficient personnel, both in number and qualification are available to perform work.

E. Ensure all employees are functioning within their designated labor categories and at acceptable levels of performance and are performing their designated assignments in a timely manner and that all reporting requirements are honored.

F. Execute a Quality Control Plan to ensure the Government receives quality services as specified in the individual Task Orders.

a. At minimum, the Quality Control Plan should include the following sections:

Quality control objectives, quality control steps, quality control responsibilities, quality control documented standards, quality control testing/review, and the key performance indicators for measuring the effectiveness of the quality control plan.

b. Quality Control reviews of all contract deliverables must be conducted before delivery to the FAA. Quality control should include both editorial and technical review when appropriate for the task.

i. Exceptions may be made by the PM and COR as necessary for tight timelines or other factors.

G. Execute an Employee Recruitment and Retention Plan to recruit and hire personnel and/or sub-contractors to support tasking as appropriate for each Task Order.

a. The Employee Recruitment and Retention Plan should include a defined process for meeting the Key Personnel and Non-Key Personnel needs of the contract, examples of where personnel are recruited from, and a defined retention plan that clearly states the reasons why highly skilled personnel will choose to remain with the company during the length of the contract.

3.3 Administrative Support

The FAA requires administrative support that will be detailed in Task Orders. The scope of the support will include a wide range of activities similar, but not limited to, the following activities:

A. Preparing documentation as requested such as: PowerPoint slides, emails, status reports, etc.

B. Assisting with the preparation and execution of events such as: Summits, conferences, meetings, etc.

C. Assisting with tours of the AAM-500 labs including walking visitors through the labs and describing lab capabilities.

D. Preparing for FAA Program Management Reviews by drafting PowerPoint slides and coordinating with CAMI team members.

a. These PMRs require the use of specific slide templates and levels of detail defined by FAA Project Managers.

E. Provide meeting minutes as requested.

F. Support with hosting participants, including coordinating lunch and escorting them on the

MMAC.

G. Serving as the Personal Property Delegate for the AAM-500 Division. The roles and responsibilities for Personal Property Delegates are defined in the FAA Aviation Property Management, Property Operations Division Personal Property Process and Procedures Guide located at:

https://my.faa.gov/content/dam/myfaa/org/staffoffices/afn/regions_center/materiel_perso nal_property/asset_management/property/pol_guidance/personal-property-process-procedure-guide.pdf

3.4 Non-Labor CLINs

3.4.1 Other Direct Costs (ODCs)

As directed and authorized by the CO or COR, any travel, additional services, consultants, supplies, equipment, and materials purchased must be reimbursed at actual costs incurred. ODCs may include software, hardware, telecommunications or other program-related functions and items in accordance with the individual Task Order SOW. Application of a fixed-price Material & Handling charge is authorized for request for reimbursement of ODCs.

3.4.2 Travel

The Contractor must travel, as tasked, to support the program. The Contractor must travel to provide on-site personnel as needed at work locations. The FAA COR must approve all travel in advance of its occurrence. The Contractor will not be reimbursed for any unauthorized travel.

The Government will reimburse the contractor for travel and per diem costs incurred only in the performance of this contract. Reimbursement will be at cost only and in accordance with Joint Travel Regulations of the Federal Government. The Government will not reimburse the contractor for travel costs incurred in the replacement of personnel when such replacement is accomplished for the contractors or employee’s convenience. (See Section H for detailed guidance regarding travel).

3.4.3 Electronic Communications

The Contractor must assure an electronic means for communicating with FAA personnel. The Contractor must ensure that the communications are compatible with the FAA's electronic mail system, which is currently Microsoft Outlook. The Contractor must also ensure that the Contractor's electronic mail has the capability to receive and retrieve attachments.

3.4.4 Miscellaneous

The contractor may incur cost and be reimbursed for incidental nonrecurring items such printing, special supplies, etc., with the prior approval of the COR.

3.5 Documentation

3.5.1 General Requirements

All documents that will be distributed outside the FAA must be reviewed for sensitive and/or classified information under this contract prior to any distribution of draft or final versions of those documents.

3.5.2 Document Review

The Contractor must provide support to the FAA in the writing and/or reviewing of FAA program documentation. All documents prepared by the contractor must be on the behalf of the FAA and the contractor may not independently publish or distribute any document without prior written permission from the FAA. Additionally, no documents, reports, information, etc., may be released to the public or provided to any party other than the FAA without written approval of the FAA Contracting Officer.

3.5.3 Electronic Communications

The Contractor must assure an electronic means for communicating with FAA personnel. The Contractor must ensure that the communications are compatible with the FAA's electronic mail system, which is currently Microsoft Outlook. The Contractor must also ensure that the Contractor's electronic mail has the capability to receive and retrieve attachments.

3.6 Reporting Requirements

The Contractor must provide a Monthly Status Report to the COR and the Contracting Officer by the 15th of each month. The report must describe the work accomplished during the reporting period, breaking out each active Task Order, discuss problems encountered and corrective action taken, pending issues and work planned for the next period. In particular, the report must address the extent to which any problems or circumstances will cause conflicts with the program schedules.

The Contractor must provide a Monthly Status of Funds Report expended during the reporting period for each active Task Order, including a breakdown of labor hours utilized by the contractor and any subcontractors, associated labor costs, material costs and other direct costs incurred. The Status of Funds report should include a visual chart documenting the Earned Value

Management (EVM) data by task. The Status of Funds report may be incorporated into the Monthly Status Report document for the delivery of one product.

• Time in que for tasking – Maintain transparency of the time between receiving a task request from the FAA and when work begins on the task in a meaningful way.

• Delay on deliveries – Maintain transparency when there are times that deliverables were produces after their due date.

• Scope Creep – Document any changes in a task from the original request that impacts the level of effort in terms of price or schedule.

• Expenditure Rate – Maintain up to date spending info on all tasks.

3.7 Invoicing

Invoices must be submitted to the FAA’s electronic system, DELPHI, by the 15th of the following month. Invoices for each Task Order should clearly list the contract number, task order number, and a breakdown of charges per CLIN.

4.0 Place of Performance

The Contractor, unless otherwise specified, will provide the support services for this Contract within the CAMI Building location on the MMAC, Building 13, Oklahoma City, OK. However, off-site or remote work is allowable at the PM and COR’s discretion.

4.1 Security

The contractor shall ensure that employees observe and comply with all FAA/CAMI policies, regulations and procedures concerning; fire, safety, environmental protection, sanitation, identification, security, traffic, parking, limited access areas, gratuities, and conduct.

Contract employees working in government facilities shall be responsible for compliance with applicable building and physical security requirements. These requirements include, but are not limited to, the use of authorized entrance and exit points, responsibility for securing doors, protecting government property from loss, theft, abuse, or damage, and the use of telephones and computers for only mission related activities. The contractor shall be responsible for safeguarding all Government property issued for contractor use. Specific security requirements for tasked projects shall be identified in the Contract.

4.2 Badges

The contractor shall be responsible for transitioning employees if required and obtaining an FAA issued identification badge and car decal for each employee upon initial entry to the work site.

While on FAA premises, each contractor shall wear their FAA identification badge at all times in accordance with FAA/MMAC current policies and directives.

4.3 Government Supplied Facilities

The Government will provide, without cost, adequate and necessary working space (more details in section below). All operating expenses, maintenance, and repairs of Government-provided property will be furnished by the Government when the work is performed on a Government site such as MMAC. Government property has been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-around procedures have been established. Should a hazard be subsequently identified, the Government will correct OSHA hazards according to government-developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the property provided hereunder merely because of this contracting initiation.

The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists, or that work-around procedures will not be necessary, or that the property as furnished will be adequate to meet the responsibilities of the Contractor.

Compliance with OSHA and other applicable Alternative Work Location (AWL) and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the government will assume no liability or responsibility for the Contractor. The Contractor or its employees shall not alter the property in any way and must provide in written detail the need to address modifications to Government-provided facilities or equipment. The Contractor must return the property to the Government in the same condition as received, fair wear and tear. The Contractor must reimburse the Government for repairs resulting from the negligence of the contract employees. The property must only be used in the performance of this contract.

4.4 Government-Supplied Equipment and Supplies

For work required at a FAA facility, the Government must provide on-site contractor personnel with the following services and equipment needed to conduct routine tasks: all necessary utilities, telephones and telephone service, desk space, computers, access to the computer network, access to the internet/intranet, and other routine expendable office supplies. Access to some office equipment and services must be on a shared-use basis with FAA employees. The FAA, when applicable, must provide to the contractor, access to referenced regulations, orders, handbooks, forms, etc., required for task performance. The FAA must provide the contractor with access to or copies of specialized application software or databases required for task performance.

4.5 Obtaining Replacement of Government Supplied Equipment

The Contractor must submit requests for replacement of Government Supplied Equipment to the COR for processing. Such requests must specify the reason for the replacement request. It is important to note that the Contractor and its employees must take reasonable care of the Government supplied equipment. The Government manages and provides Facilities, equipment and supplied.

4.6 Contractor-Supplied Facilities

The Contractor must provide, without cost to the government, adequate and necessary working space in the event that an Alternative Work Location (AWL) is utilized.

Compliance with OSHA and other applicable AWL and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the government will assume no liability or responsibility for the Contractor. The Contractor or its employees shall not alter the property in any way and must provide in written detail the need to address modifications to

Government-provided facilities or equipment. The Contractor must return the property to the Government in the same condition as received, fair wear and tear. The Contractor must reimburse the Government for repairs resulting from negligence of the contract employees. The property must only be used in the performance of this contract.

4.7 Safeguarding Sensitive but Unclassified (SBU) Information A. The Contractor will handle SUI in accordance with FAA Order 1370.121A: FAA

Information Security and Privacy Program & Policy and the Privacy Act.

B. The Contractor will have established procedures for securing materials and data (re: NIST Special Publication 800-171, Protecting Controlled Unclassified information in non-federal information systems and organization) upon contract award that will include:

1. Procedures for reviewing all documents for SUI to include Personally Identifiable

Information (PII)

2. Procedures for safeguarding "Confidential" and "Sensitive" materials

3. Procedures for assurance that all documents are secured at all times and are never left unattended including safeguard measures for Protected Health Information (PHI)/Health Insurance Portability and Accountability (HIPAA) data.

4. Procedures to prevent discussion outside of information contained on any medical or other document containing personally identifiable information (PII)

5. Procedures to prevent addresses or information from being disseminated to anyone regarding a specific individual, e.g., celebrities or dignitaries

5.0 GOVERNMENT TASK ORDERS & TRANSITION PLANS

5.1 TASK ORDER MANAGEMENT

The FAA will be providing specific work requirements through Task Orders under this contract.

The Contractor must provide project management support to perform identified tasks efficiently, accurately, on time, and in compliance with the requirements. The Contractor must host a Kick- Off meeting for each new Task Order unless directed otherwise by the COR. The Contractor must provide information on each active Task Order summarizing the status of the work and the percent completion compared to the percent of budget spent down in the Monthly Status Report required in Section 3.6.

5.2 TRANSITION PLANS

5.2.1 PHASE-IN TRANSITION PLAN AND PERIOD

The first 60 days from date of Contract award constitute the Phase-In Period. The Contractor must provide support during this time and submit a Phase-in Plan within 10 business days after Contract award that describes actions necessary for a successful transition of operational responsibilities to the Contractor.

5.2.2 PHASE-OUT TRANSITION PLAN AND PERIOD

A. The last 60 days of the Contract will constitute the Phase-Out Period and the Contractor must submit a Phase-Out Plan for Government approval that addresses the plans and procedures necessary to ensure continuity of operations to the successor. The Contractor must make available all Contractor equipment, material, and services required for the continued performance of the service. The Government reserves the right to assume, by negotiation, the possession of all facilities, equipment, material, and services necessary to provide and maintain operations. The negotiation of the transfer of all property for use by the Government after Task Order completion will take place during the Phase-Out Period.

B. During the Phase-Out period, personnel of the incoming workforce may observe operations and performance methods of the Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of operations. The Contractor must not defer any requirements for the purpose of avoiding responsibility or transfer such responsibility to the successor before the end of the last performance period. The Contractor must fully cooperate with the successor and the Government during the phase-out period.

5.2.3 PHASE-OUT EXECUTION

The Contractor must provide support to execute phase-out in accordance with the Phase-Out Transition Plan. The Contractor must not disrupt or adversely impact the provision of services and must achieve a smooth and orderly transfer of responsibility to the successor. Approximately 10 business days prior to the Contract end date, the Contractor must provide the following to the

COR:

• Phase-Out Document Transition - All documentation as of the most recent version must be transitioned to the FAA 10 business days prior to the contract ending. As needed, the documentation must be made available to the contract team phasing-in.

• Phase-Out Final Status Report – This report should include a detailed description of the work completed on each active Task Order within the last quarter. For tasking that is still ongoing for the FAA, the report must describe the stopping point where the contract team closed out their support of the task and include all relevant information for the phase-in contract to be able to resume support. This report must be submitted to the FAA 5 business days prior to the contract ending to allow time for the FAA and phase-in contract team to ask questions.

• Closeout Meeting – The contractor must participate in a closeout meeting with the FAA (details and research participants determined by the COR). Unless otherwise negotiated with the COR, this meeting shall occur 2 business days prior to the contract ending to allow for any final action items to be completed.

5.2.4 WORK SITES AND HOURS OF WORK

The Contractor must perform tasks during the Government's primary operational hours, Monday through Friday, 6:00 AM through 6:00 PM. Normal office hours are Monday through Friday from 8:00 AM to 4:30 PM. No work shall occur on federal holidays* or any other day(s) designated by Federal Statute, Executive Order, or Presidential Proclamation. Telework may be authorized with coordination with the COR and/or Contracting Officer (CO).

*Federal Holidays: New Year’s Day; Birthday of Martin Luther King, Jr; Washington’s Birthday; Memorial Day; Juneteenth Independence Day; Independence Day; Labor Day;

Columbus Day; Veterans Day; Thanksgiving Day; Christmas Day

5.2.5 PROGRESS/COMPLIANCE

All applicable FAA Orders and FAA Acquisition Management System (AMS) policies, guidelines and processes must be used. The Contractor must research and employ appropriate FAA Orders, where necessary, under the guidance of the Contracting Officer’s Representative (COR). The Contractor must ensure all work is in full compliance with:

• FAA standards and guidelines

• CAMI policies, regulations, directives and procedures

• FAA AMS guidelines

Websites:

ID badge online application:

https://employees.faa.gov/org/staffoffices/ash/id_badge/ Contractor & Industrial Security Program:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/doc umentid/15573 Orders and Notices:

http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicI D/184 Forms:

http://www.faa.gov/library/forms/ Standard Operating Procedures:

https://my.faa.gov/org/staffoffices/ang.html Acquisition Management System:

http://fast.faa.gov/ Civil Aerospace Medical Institute:

https://www.faa.gov/about/office_org/headquarters_offices/avs/offices/aam/cami/ FAA Acquisition Management System:

http://fast.faa.gov https://employees.faa.gov/org/staffoffices/ash/id_badge/ http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.information/documentid/15573 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopicID/184 http://www.faa.gov/library/forms/ https://my.faa.gov/org/staffoffices/ang.html http://fast.faa.gov/ https://www.faa.gov/about/office_org/headquarters_offices/avs/offices/aam/cami/ http://fast.faa.gov/

5.2.6 INTELLECTUAL PROPERTY

A. Rights in Data The Government retains Government Purpose Rights in all Data Developed by any Party.

Data Developed under this SOW expressly excludes Proprietary Information as set forth in section B below.

"Data" means recorded information, regardless of form or method of recording, which includes but is not limited to, technical data, computer software, trade secrets, and mask works. The term does not include financial, administrative, cost, pricing or management information.

"Government Purpose Rights" means the rights to –

i. Use, modify, reproduce, release, perform, display, or disclose data within the government without restriction; and

ii. Release or disclose technical data outside the government and authorize persons to whom release or disclosure has been made to use, modify, reproduce, release, perform, display, or disclose that data for government purposes.

"Government Purpose" means any activity in which the United States Government is a party, including cooperative agreements with international or multi-national defense organizations, or sales or transfers by the United States Government to foreign governments or international organizations. Government purposes include competitive acquisition by or on behalf of the government but do not include the rights to use, modify, reproduce, release, perform, display, or disclose data for commercial purposes or authorize others to do so.

“Developed” means that an item, component, or process exists and is workable. Thus, the item or component must have been constructed or the process practiced. Workability is generally established when the item, component, or process has been analyzed or tested sufficiently to demonstrate to reasonable people skilled in the applicable art that there is a high probability that it will operate as intended. Whether, how much, and what type of analysis or testing is required to establish workability depends on the nature of the item, component, or process, and the state of the art. To be considered “developed,” the item, component, or process need not be at the stage where it could be offered for sale or sold on the commercial market, nor must the item, component, or process be actually reduced to practice within the meaning of Title 35 of the United States Code.

B. Rights in Inventions Rights in subject inventions shall be set forth in each Task Order as necessary. For any inventions first conceived or first actually reduced to practice under this Contract and not otherwise subject to the terms of any Task Order, 3.5-10 Patent Rights - Ownership by the Contractor (January 2009) shall apply.

C. Protection of Information

a. Security Sensitive Information: Any information that any Party provides to another that is Security Sensitive Information (as defined in 15 C.F.R Part 1520) will be marked as such by the Party providing such information and protected as such by the receiving Party.

b. Proprietary Information:

i. General Duty of Non-Disclosure: A Party may disclose Proprietary Information (as defined below) to the other Parties as part of the activities performed under this Agreement. Each receiving Party agrees, for an indefinite period from the date of this Agreement, to keep such Proprietary Information in confidence using the same degree of care it takes with its own proprietary information of like importance, but in no event less than a reasonable degree of care, and to use such Proprietary Information only for activities performed pursuant to this Agreement.

ii. Each Party further agrees to disclose Proprietary Information to its employees only on a need-to-know basis, only for activities performed pursuant to this Agreement, and with appropriate restrictive legend. If a receiving Party wishes to use contract labor, consultants, subcontractors or other such categories of persons to accomplish such activities, the receiving Party will, prior to release and disclosure of the Proprietary Information of the other Party, enter into Non-Disclosure Agreements with those persons obligating such persons to hold the Proprietary Information in confidence under terms and conditions at least as restrictive as the terms and conditions of this Agreement. Such Non-Disclosure Agreement will identify the other Party as a third-party beneficiary of the Agreement.

iii. Procedure to Gain Protection: A Party shall designate information that it desires to be subject to the duty of non-disclosure as " [Name of Party] Proprietary." Material so designated is referred to as "Proprietary Information". The designation must be made in written or other permanent form and be clear and conspicuous. Electronic information will be adequately marked if a proprietary legend displays when the information originally runs on a computer system and when the information is printed from its data file. If an originating Party originally discloses information in some other form (e.g., orally or visually), a receiving Party will protect such information as Proprietary Information to the extent that the originating Party:

• Identifies the information as proprietary at the time of original disclosure;

• If in writing or visual form, marks the writing or visual presentation clearly and conspicuously with an appropriate proprietary legend;

• If in oral form, delivers a written summary to the receiving Party within thirty (30) days following the original disclosure identifying the disclosure as proprietary.

iv. Exceptions to Duty: No Party will have a restriction on disclosure or use of information otherwise qualifying as Proprietary Information if the receiving Party can show that any one of the following conditions exists:

• The receiving Party knew the information and held it without restriction as to further disclosure when the originating Party disclosed the information under this Agreement.

• The receiving Party developed the information independently.

• Another source lawfully disclosed the information to the receiving Party and did not restrict the receiving Party in its further use or disclosure.

• The information was already in the public domain when the originating Party disclosed it to the receiving Party; entered the public domain after the originating Party disclosed it under this Agreement, but through no fault of the receiving Party; or became generally known, but through no fault of the receiving Party.

• The information was ascertained by proper means other than disclosure under this Agreement.

v. Return of Proprietary Information: A receiving Party will, upon written request of the disclosing Party, use reasonable efforts to destroy all received Proprietary Information, including copies, then in its possession or control. Alternatively, a receiving Party may use reasonable efforts to return all such Proprietary Information and copies to the disclosing Party.

vi. FOIA: Parties that are an agency or department of the United States Government agree that any Trade Secret or commercial information provided in confidence to that Party that is marked as Proprietary Information will be exempt from disclosure under the Freedom of Information Act (5 U.S.C. § 552) under exemption 4 (5 U.S.C. § 552(b)(4)) as Trade Secret or commercial proprietary information that is provided voluntarily to that agency or department.

6.0 Deliverables

As described in more detail throughout the SOW, the following high-level deliverables are required. Project-specific deliverables will be defined in individual Task Orders.

Deliverable # SOW Section Title Due Date Format 1 3.2, D Monthly Task

Review Documentation

Every month PowerPoint slides

2 3.2, D Quarterly Task Review Briefing

Every 3 months PowerPoint slides with verbal briefing

3 3.2, G Quality Assurance Plan

C+60 days MS Word or

PDF

4 3.6 Monthly Status Report

By the 15th of each Month

MS Word

5 3.6 Monthly Status of Funds Report

By the 15th of each Month

MS Word, may be incorporated into Deliverable #3

6 3.7 Invoices By the 15th of the following month

DELPHI

7 5.1 Task Order Kick-Off Meetings

Within 5 days of the Task Order award

MS Teams Meeting

8 5.2.2 Phase-Out Plan Within the first 6 months of the contract award

MS Word or

PDF

9 5.2.3 Phase-Out Document Transition

10 Business Days prior to the contract ending

Electronic File Transfer (Shared Drive or other)

10 5.2.3 Phase-Out Final Status Report

5 Business Days prior to the contract ending

MS Word

11 5.2.3 Closeout Meeting

2 Business Days prior to the contract ending

MS Teams

12 8 Continuity of Contract Performance Plan

90 Days after contract award

MS Word

7.0 Personnel Requirements

The Contractor must have the Key Personnel labor categories staffed at all times during the execution of the Task Order unless otherwise directed by the CO/COR. Non-Key Personnel may be staffed or sub-contracted as needed. The list of Key Personnel labor categories includes:

• Management Series o Program Manager (required degree + fifteen (15) relevant years) o Project Manager (required degree + ten (10) relevant years)

8.0 Continuity of Services - Mission Critical Contracts

(a) Mission critical efforts will be defined on an individual Task Order basis and identified in the specific Task Order.

(b)The contractor recognizes that the supplies and/or services under this contract are critical to FAA and must be continued without interruption during times of National Emergency or Incidents of National Significance. Supplies and/or services to be continued without interruption are:

1. Program and Project Management

2. Technical Research Support

3. Administrative Support

(c) National Emergencies or Incidents of National Significance include:

(1) Outbreak of pandemic influenza or infectious disease;

(2) Terrorist attack;

(3) Natural disaster; and

(4) Government shutdown

(d) Because the supplies and/or services under this SIR or contract are deemed critical by FAA, the contractor must make every reasonable effort to deliver these supplies and/or services per the contract requirements during times of National Emergency or Incidents of National Significance;

however, the presence of this clause does not affect or diminish the Contractor's rights under Default or Termination clauses incorporated into this SIR or contract.

(e) Within 90 days after award, the contractor must submit a Continuity of Contract Performance Plan to the Contracting Officer (CO) for review and acceptance. This plan describes the processes and tools that the contractor will commit to ensure supplies and/or services are delivered as required during times of National Emergency or Incidents of National Significance.

This plan must include the following sections:

(1) Plans and Procedures: Detail the plans and procedures in place that will provide for continued contract performance for supplies and/or services during times of National Emergencies or Incidents of National Significance;

(2) Essential Functions: Record functions that are essential to the continuation of mission critical contract performance;

(3) Delegations of Authority, Planned Order of Succession, and Cross-Training: Procedures in place to ensure personnel are available to make key decisions and perform critical services when primary personnel are unavailable;

(4) Alternate Operating Facilities: When the primary facility is unavailable, detail plans to make available other facilities unaffected by the National Emergency or Incident of National Significance. If contract performance allows, this may include alternatives such as telecommute;

(5) Interoperable and Effective Communications: Identify alternate communication systems if primary systems are unavailable;

(6) Critical Records or Data: Identify plans in place to ensure critical records and data are still available to ensure the integrity of contract performance;

(7) Protection of Human Capital: Identify comprehensive plans to protect the overall health and welfare of the workforce in times of National Emergency or Incidents of National Significance;

(8) Testing and Training of the Plan: Detail comprehensive testing and training of the plan to improve the execution of contract performance in times of National Emergency or Incidents of National Significance;

(9) Devolution of Control and Direction: Identify plans and the ability to transfer authority and responsibility of essential functions from the primary location to other sites and employees; and

(10) Reconstitution and Resuming Normal Operations: Identify procedures and processes to expedite the return of contract performance and operations to their normal state.

(f) The Continuity of Contract Performance Plan must be made available by the contractor to all authorized contractor personnel with a "need-to-know" for review and use during the term of the contract.

(g) The Continuity of Contract Performance Plan must be updated as needed.

9.0 Acronyms

AAM Office of Aerospace Medicine AMS Acquisition Management System AWL Alternate Work Location CAMI Civil Aerospace Medical Institute CDC Center for Disease Control CO Contracting Officer COTR Contracting Officer's Technical Representative (old term) COR Contracting Officer’s Representative (new term) DMP Data Management Plan FAA Federal Aviation Administration FFP Firm-Fixed Price GFE Government Furnished Equipment HFSR Human Factors Safety Research IPT Integrated Product Team IRB Institutional Review Board LAN Local Area Network MMAC Mike Monroney Aeronautical Center NAS National Airspace System OK Oklahoma OSHA Occupational Safety and Health Act PI Principal Investigator PII Personally Identifiable Information PM Program Manager or Project Manager QA Quality Assurance SBU Sensitive But Unclassified SI System Integrator SIR Screening Information Request SOAR Safe Operations in Aerospace Research SOW Statement of Work STEM Science Technology Engineering and Math T&M Time and Materials

APPENDIX A, QUALIFICATIONS OF PERSONNEL

1. Qualifications of Personnel

All labor categories require the best combination of expertise and competence available to perform the duties described in the Service Contract Act Directory of Occupations issued by the Department of Labor and have the work/skills defined in this PWS that are obtainable at prevailing or negotiated wage rates. The government recognizes that for the purposes of this research, it may be necessary for the contractor to develop and maintain relationships with expertise in the marketplace. The contractor must be able to establish and maintain professional relationships with entities such as Universities, Partnerships and Corporations to provide for the best combination of expertise and competence. The scope of this PWS is not meant to exclude administrative tasks or specific efforts under a task that may require unique/temporary combinations of expertise, competence and/or responsibility.

The Contractor must provide capable employees trained and qualified as outlined below, through prime or non-prime positions. All employees must be able to speak, read, write, and understand English fluently. All employees must be competent using email and Microsoft Office products (Word, PowerPoint, and Excel).

The Contractor must provide non-personal support services including administration, management, and performance of the tasks outlined in this PWS. The Contractor must be able to perform to Federal Aviation Regulation (FAR) Part 67, ISO-9001 certified FAA AVS QMS procedures and written policies.

The Contractor must be able to hire and maintain key personnel and keep its staff current and be capable of providing the necessary services in the fulfillment of the Aerospace Human Factors Research mission, including through the use of 3-party relationships and sub-contracts.

The Contractor is solely responsible for hiring, selecting/non-selecting, upgrading/promoting, making work assignments, providing work-related awards or discipline, approving work schedules/absences, handling labor-management issues, career planning, and compensation for all employees working under or having the potential to work under this PWS. Any suspected or actual incident of FAA personnel being involved in these processes must be reported to the CO.

The FAA reserves the right to direct the contractor to remove any employee who does not comply with the provisions of the contract in accordance with AMS Clause 3.14-2

CONTRACTOR PERSONNEL SUITABILITY REQUIREMENTS.

The labor categories below are divided into Key Personnel that must be staffed at all times and non-Key Personnel that may be staffed as needed.

Defining Relevant Years: In the Key Personnel and Non Key Personnel sections below, many labor categories require a combination of education/certification and a number of “relevant years.” The experience and knowledge gained during the relevant years must be directly transferrable to the work at hand in the Task Order requiring that labor category. In circumstances where the experience relevancy is unclear, it should be discussed between the contract PM, FAA CO and COR to come to a decision.

Ultimately, the FAA CO has the final call on whether experience will be deemed as relevant to meet the requirements of the contract.

2. Key Personnel

3. 3.3.1 Qualifications of Management Series – Key Personnel

Qualifications: Bachelor’s degree from an accredited university in any field with relevant experience, or increased relevant experience to replace the degree requirement as defined below.

KEY POSITION- Program Manager (required degree + five (5) relevant years OR fifteen

(15) relevant years with no degree) KEY POSITION- Project Manager (required degree + two (2) relevant years OR ten (10) relevant years with no degree)

4. Non-Key Personnel

5. 3.3.1 Qualifications of Management Series – Non Key Personnel

Qualifications: Bachelor’s degree from an accredited university in any field with relevant experience as defined below.

Task Leader (required degree + five (5) relevant years)

6. 3.3.2 Qualifications of Scientist/Engineer/Systems Analyst

Qualifications: Degree from an accredited university in research psychology (i.e., industrial organizational, social, cognitive), industrial engineering, or human factors-related field from an accredited university or a degree in engineering, math, or science from an accredited university with relevant experience as defined below.

Senior Scientist Ph.D. (relevant Ph.D. + 10 relevant years) Scientist Level III (relevant MA/MS degree + 10 relevant years) Scientist Level II (relevant MA/MS degree + 5 relevant years) Scientist Level I (relevant MA/MS degree + 1 relevant years)

7. 3.3.3 Qualifications of Computer Scientist/Systems Analyst

Qualifications: Engineering, math, and science degrees are required with relevant experience. For Human Factors Analysts: Psychology and related Human Factor specialized degrees are acceptable.

When supporting tasks that are Information Technology Systems Architecture, Enterprise Architecture, or Network Analysis/Design/Test, for the Senior and Senior with Certification Levels, any combination of degree, certification and relevant experience will be considered if the relevant experience requirement is satisfied.

Computer Scientist/Systems Analyst Level II (relevant MA/MS + 10 relevant years OR relevant BA/BS + 15 relevant years) Computer Scientist/Systems Analyst Level I (relevant BA/BS + 10 relevant years OR relevant associate + 15 relevant years) Computer Scientist/Systems Analyst Entry Level (relevant associate degree OR 5 years of relevant experience)

8. 3.3.4 Qualifications of Statistician

Qualifications: Mathematics, Statistics, Statistics for the Social Sciences, Financial Statistics, Business Statistics degrees are required or related certifications in lieu of degree.

Senior Statistician (Ph.D. degree + 5 relevant years) Statistician Level III (MA/MS degree + 10 relevant years) Statistician Level II (BA/BS degree + 10 relevant years) Statistician Level I (BA/BS degree + 1 relevant year) Statistician Entry Level (BA/BS degree OR Associates degree + 10 relevant years)

9. 3.3.5 Qualifications of Administrative Assistant

Qualifications: High school diploma with relevant experience (except Level I) as defined below.

Senior Administrative Assistant (HS + 10 relevant years) Administrative Assistant Level III (HS + 6 relevant years) Administrative Assistant Level II (HS + 3 relevant years) Administrative Assistant Level I (HS + 0 relevant year)

10. 3.3.6 Qualifications of Research Assistant

Qualifications: Bachelors or graduate degree with relevant experience as defined below.

Research Assistant Level III (MA/MS degree + 2 relevant years)

Research Assistant Level II (MA/MS degree + 5 relevant years OR BA/BS degree + 10 relevant years) Research Assistant Level I (BA/BS degree + 5 relevant years OR Associate degree + 10 relevant years)

11. 3.3.7 Qualifications of Technical Writer

Qualifications: Education, English, journalism, history, political science or equivalent degrees with relevant experience as defined below.

In the Technical writer…