AIR940 - ASE Training Statement of Work-6.23.21 FINAL.pdf

Statement of Work Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

Aircraft Certification Service Workforce Development Branch

June 23, 2021

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

Table of Contents

1.0 BACKGROUND:

2.0 REQUIREMENTS:

3.0 SCOPE OF WORK:

4.0 CONTRACTOR PERSONNEL REQUIREMENTS:

5.0 GOVERNMENT FURNISHED INFORMATION:

6.0 OTHER CONSIDERATIONS:

7.0 INTELLECTUAL PROPERTY:

8.0 PROVISIONS:

9.0 DELIVERABLES:

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

1.0 BACKROUND:

The purpose of this project is to support services to the Workforce Development Branch (AIR-940) with a four-week training package consisting of a 184-hour blended Instructor-Led Training (ILT), Web-Based Training (WBT), and/or Virtual Instructor-Led Training instructor-led course (ILT)/ virtual instructor-led training (VILT) course providing discipline-specific training for newly-hired AIR safety critical workforce, starting with Aerospace Safety Engineers (ASE).

The Aircraft Certification Service (AIR) administers design and production approval, airworthiness certification, and continued airworthiness programs of US civil aviation products and articles. Within AIR, the Workforce Development Branch leads the technical, foundational skill development through strategic partnerships, collaboration, develops and maintains a quality workforce by serving as the focal point for workforce development initiatives.

2.0 REQUIREMENTS:

The contractor must provide a four-week training package consisting of a 184-hour blended Instructor-Led Training (ILT), Web-Based Training (WBT), and/or Virtual Instructor-Led Training serving as a foundation for airworthiness precepts that can be infused into engineering education and professional training. This effort targeted at discerning the relationship between the learning maturity and resulting retained knowledge and used to support Federal Aviation Administration (FAA) entry-level engineering employee training.

The contractor must:

• Prepare and deliver a detailed Project Management Plan that includes, at a minimum, a timeline for each deliverable, general project requirements, method, milestones, tasks, activities, assumptions, deliverables, and cost associated with each deliverable.

• Prepare monthly status report that includes monthly accomplishments, planned activities, project risks, action items, cost, and schedule, and make changes or additions, as appropriate.

• Perform on-going management support for the lifecycle of the course.

• Attend project related meetings conducted via video or audio conferencing (i.e. Microsoft Teams, Zoom, etc.)

• Document meetings minutes and action items.

• Organize, manage, coordinate, and track the cost, schedule, and work products.

• Monitor performance, risk, resources for all Subtasks successfully.

• Ensure that all activities and efforts are within the scope.

• Review the SOW and the contractual responsibilities of all parties with FAA Project Manager.

• Comply and meet all FAA requirements for instruction training programs.

• Develop all training using specific learning objectives and mastery of the learning objectives training demonstrating through knowledge-based and/or performance-based assessments.

• Conduct all instructional learning with qualified instructors in a classroom environment.

• Withhold further training, promptly notify the COR and FAA Project Manager if FAA personnel fails to pass the applicable training syllabus after completion of the training.

• Afford all attendees the option of providing an end of course critique or evaluation,

• Develop end of course evaluations, keep, and notify the COR and FAA Project Manager of completion status upon conclusion of each course.

• Issue Certificates of Training upon completion.

• The contractor shall furnish all training aids and facilities.

3.0 SCOPE OF WORK:

Work completed for this performance work statement will focuses on the delivery of an entry level Air Worthiness for AIR safety critical workforce, starting with Aerospace Safety Engineers (ASE). Academic

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training institutions, industry, or other will provide the FAA a four-week training package consisting of a 184-hour blended Instructor-Led Training (ILT), Web-Based Training (WBT), and/or Virtual Instructor-Led Training (VILT). The supplier should provide instructional systems design and development (ISD) services, and maintenance services for the aforementioned training course.

Curriculum areas include Airworthiness regulatory framework, roles, responsibilities, process and procedures, System Safety and Certification, Aircraft Airworthiness Engineering Principles, and Continued Airworthiness.

Support will include, but is not limited to, development of training plans and materials, development of multi-media applications (e.g. web-based training), and facilitating reoccurring deliveries of the subject course.

Program Management Support

The contractor must:

• Prepare and deliver a detailed Project Management Plan that includes at a minimum a timeline for each deliverable, general project requirements, method, milestones, tasks, activities, assumptions, deliverables, and cost associated with each deliverable.

• Prepare and deliver a monthly status report to the AIR-942 Program Manager in a timely, unprompted manner.

• Attend project related meetings conducted via video or audio conferencing (i.e. Microsoft Teams, Zoom, etc.)

• Document meetings minutes and action items.

• Organize, manage, coordinate, and track the cost, schedule, and work products.

• Monitor performance, risk, resources for all Subtasks successfully.

• Ensure that all activities and efforts are within the scope.

• Review the Statement of Work and the contractual responsibilities of all parties with FAA project manager.

Curriculum Development Services

The contractor must:

• Conduct interviews with course mentors, course managers, and subject matter experts (SME’s) as necessary.

• Conduct an analysis and review of existing courses provided in the FAA Course Catalog.

• Ensure that all instructor-led course materials meet FAA requirements and competencies.

• Ensure that a course evaluation strategy incorporates course objectives contain a line of sight to FAA competencies and Job Tasks.

• Ensure all text, graphic, and multimedia components that comprise eLearning courseware are compliant with Section 508 standards.

• Ensure all developed materials, which include intellectual property, are identified as government property. All documentation, unencrypted data, source code, electronic data, and information collected by the Contractor in support of this project will be considered Government property, and will be returned to the Government at the end of the performance period.

• Provide content topic outline and course objectives for review, at the request of the FAA, to ensure alignment with FAA requirements and competencies.

• Create course materials, including user/participant guides, support materials, instructor guides, reference materials, handouts/technical exhibits, presentation slides, and lesson plans, and to include graphics and multimedia in the courseware.

• Provide draft materials to the FAA for review and concurrence.

• Provide support for course walk-through and for the operational tryout and capture changes for final design of instructor-led courses.

• Provide pilot version of courseware, functional prototype for interactive content and knowledge checks to demonstrate the accessibility, usability, and operability.

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

• Provide prototype will contain enough screens to be representative of all requirements.

• Ensure post-delivery evaluations are completed and provided to the FAA for review.

• Ensure periodic reviews of course materials are conducted with the FAA to validate continued compliance with FAA requirements and alignment to competencies.

• Host all training events including course walkthrough, operational tryout, first course conduct, and remaining iterations per year as agreed upon by the FAA.

• Provide Flight/simulator orientation pertaining to airworthiness (optional).

Instructional Support Services:

The contractor must:

• Deliver 6 calendar Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training(s) delivered at

184 Instructional Hours per each basic training course as agreed upon by the FAA and the Contractor.

• Present all the instruction classroom training at contractor’s facility accommodating Instructor-Led

Training (ILT), Web-Based Training (WBT), and/or Virtual Instructor-Led Training (VILT) in accordance with SOW.

• Prepare thorough briefing on the operation and use of the software with:

o At least one instructor shall be present or readily accessible by electronic means to resolve any problems or questions that the FAA may have regarding the material presented in the course.

o All material presented shall be reviewed and reinforced by a qualified instructor in classroom discussion, practical exercises, or one-on-one with the FAA.

• Promptly notify the COR and FAA Project Manager in writing when any FAA personnel fails to report for training as scheduled, or should become ill, injured or incapacitated during the training period and contact their emergency contact, if available

• Promptly notify the COR and FAA Project Manager if any FAA personnel fails to pass the applicable training syllabus after completion of the training, and in accordance with the specifications herein and withhold further training.

• Notify the COR in writing upon course completion status at conclusion of the course.

• Issue and forward a Certificate of Training upon completion of all training to FAA Project Manager

• Provide end of course critiques/evaluations at the completion of each course to all attendees.

• Furnish all training aids and facilities which meet the following minimum requirements:

o Sufficient chalk, dry erase or electronic boards for effective teaching shall be provided.

o All training aids, including any audio-visuals, and mockups listed in the training program must be accurate and appropriate to the course for which they are used.

o The classroom is well lighted.

o FAA personnel is seated at suitable tables providing sufficient space for writing and accomplishing assigned tasks.

o Classroom kept clean and ADA compliance.

o Sanitary restroom facilities shall be available within convenient distance of the classroom.

o The classroom facilities are adequately ventilated, such as heated in winter, and cooled in summer.

o Ambient noise shall be below the distraction point. The instructor's voice level audible heard from any position in the classroom.

o Comply with safety standards specified by the National Electrical Code, the National Fire Code, and the United States of America Standards Institute in conducting contract training.

o Local environmental distractions adversely affecting student learning is minimized.

o Provide a copy of the syllabus, training schedule and description of learning objectives for each course taught on first day of training to each to each FAA personnel.

o Use only instructors authorized under their training program to instruct under this contract and authorized to conduct training required.

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

4.0 CONTRACTOR PERSONNEL REQUIREMENTS:

The contractor must provide, maintain skilled, qualified personnel and provide a list of their names, and detailing their title/position and years of experience in accordance with the SOW. The FAA may require the contractor to remove and replace any employee if the FAA deems them unresponsive, uncooperative, incompetent, or otherwise unsuitable.

Curriculum Development Qualifications:

• Knowledgeable and three years’ experience in the design and development of eLearning courseware, virtual facilitated and Instructor-Led courses as appropriate for each project.

• Minimum of three years’ experience in the design and development of Section 508 compliant and conformant eLearning courseware for web-based environments.

• Minimum of three years’ experience in coding skills to program eLearning materials, HTML 5, CSS, and JavaScript as needed.

• Knowledgeable and three years’ experience in programming/developing interactive, effective and instructionally sound eLearning multimedia (animation, video, audio etc.)

• Knowledgeable and three years’ experience in user interface design or graphics design

• Capable to successfully producing reasonably error free quality products that are fully compliant with guidelines provided in the Government Furnished Information and Materials section of this document.

• Knowledgeable subject matter experts/instructors with aerospace safety engineering (ASE) airworthiness backgrounds including a minimum of 3 years’ experience working as an ASE and/or Designee, or experience in teaching airworthiness curriculum.

Instructors/Subject Matter Experts (SME) Qualifications:

• Minimum three years’ experience working as an ASE and/or Designee, or experience in teaching airworthiness curriculum.

• Knowledgeable subject matter experts/instructors with aerospace safety engineering (ASE) airworthiness background

• Minimum three years’ experience as instructor

• Minimum three years experienced demonstrating in facilitation skills. Acceptable evidence of such skills may include experience as an Organizational Development consultant, experience as a trainer in an experiential management-training environment, or other directly related occupations.

Project Management Qualifications

• Minimum three years’ experience in training development and project management.

• Ability and full authority to manage the day-to-day contractor operations and the authority to represent the contractor in dealings with the Contracting Officer or Contracting Officer's Representative.

5.0 GOVERNMENT FURNISHED INFORMATION:

Government-provided resources to support content development will include:

• Materials from existing resources if applicable

• Contractor will be given access to a SharePoint collaboration site if required and provided with various

FAA guidance, templates, and required forms.

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

6.0 OTHER CONSIDERATIONS:

Contractor will provide post-implementation support, from the date of final delivery until the lapse of the applicable period of performance, to correct any deficiencies (patent or latent defects) which negatively affect the operability of the above noted course(s).

7.0 INTELLECTUAL PROPERTY:

The FAA will retain unlimited rights to all FAA unique components of this project including but not limited to software, manuals, training materials, functionality of data, electronic media, etc. Additionally, the contractor will not reproduce, share, transmit, or distribute any component related to the eLearning materials modified under this agreement without prior written approval from the FAA.

8.0 PROVISIONS:

1. The Contractor requires access to Subject Matter Experts (SMEs) throughout the lifecycle of the project.

Delayed access and/or responses could impact agreed upon milestones.

2. The Contractor’s work schedule relies on the FAA to meet specific due dates so that the project can be delivered as scheduled. Any delay by the FAA in executing the agreed and assigned activities of the work schedule may result in changes to the contractor’s work schedule. In the case of such delays, the Contractor and FAA must agree to any changes in the schedule and/or cost estimate and mitigate a solution to get the project back on track and ultimately delivered.

3. At the conclusion of the first phase, after the FAA has determined the appropriate path to completion of the project, the FAA and Contractor will re-evaluate the scope of the second phase and revise the task order as agreed upon by both parties.

4. In the event of a government shutdown, the Contractor will only continue working on work products that do not require FAA SMEs or FAA PM direction. Due dates for all work products that require FAA SMEs will be impacted.

5. The Contractor TOM or Project Lead will track completion of milestones with the customer. If the

FAA does not provide the Contractor with its acceptance or rejection of a product within 10 business days after delivery, the Contractor will deem the product is accepted.

9.0 DELIVERABLES:

Product Description

Due Date

Project Management Plan (PMP)

To include project timeline Within 10 business days of award

Monthly Status Reports Summary of project status including specific sustainment, new training development milestones, and issues that have arisen

NLT the 10th business day of the month.

Project Integrated Master Schedule (IMS)

Provide a schedule in MS Project depicting all tasks, resources, dates

Within 10 business days of award

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

Course Delivery schedule Course delivery schedule for all planned deliveries within the POP As agreed upon in IMS

Certificate of Training Completion and forward Certificate of Training includes name/type training provided, specific dates, and the duration of such training

Due with monthly invoice payment schedule

Content Topic Outline and Course Objectives

Initial draft of content topic and learning objectives

As agreed upon in IMS

Draft Lesson Plans/ Storyboards for instructor-led or hybrid training

Initial draft of revised lesson plans/storyboards.

As agreed upon in IMS

Final Lesson Plans/ Storyboards for instructor-led or hybrid training

Revised lesson plans/storyboards, incorporating FAA comments and revisions.

As agreed upon in IMS

Course materials, including graphics and multimedia, as appropriate

Graphics and multimedia, such as presentations, handouts, or job aids designed to be used.

As agreed upon in IMS

Courseware Prototype Provide prototype of the web-based module. It will contain enough screens to be representative of all requirements.

As agreed upon in IMS

Assessment Materials (knowledge-based and performance-based)

All assessment materials will be provided to the FAA for review and concurrence. Must show linkage to FAA competencies, Job Tasks, and Objectives.

Pilot of courseware

Conduct pilot offering of course materials with representative audience.

Pilot Feedback Report Post- Delivery

Validations events for course materials, evaluation results, assessment results, etc. to be provided to FAA for review. To include recommendations for alterations and course improvements.

As agreed upon in IMS

List of copyrighted or Proprietary content used in the course.

A list detailing all use of copyrighted material in the courses, including detailed permissions obtained for inclusion (1 per course). A form detailing the technical specifications of Courseware (1 per course).

Aircraft Workforce Development Branch – Air Worthiness for Aerospace Safety Engineers (ASE) Basic Training

Conduct periodic reviews of course materials, and lifecycle sustainment and maintenance on course materials

Conduct periodic reviews of course materials with the FAA to ensure continued compliance with FAA requirements and alignment to competencies.

As agreed upon in the IMS

Provide 6 iterations per year of the course

Offer the training 6 times per year As agreed upon in the IMS

Develop and Provide end of course Evaluations

Provide FAA with end of course survey results.

As agreed upon in the IMS

Deliverables must be delivered to the COR as required. Documents/reports must be made available five business days prior to their scheduled date of completion for Government review and acceptance.

The COR and FAA Task Manager have ten business days to inspect the work and either report deficiencies or accept the deliverable as meeting all requirements. The Contractor must correct deficiencies that are not a result of a change in user requirements or specifications and redeliver document(s) to the Government within ten days of notification by the Government that deficiencies were found.