693KA8-20-R-00014 Section C.pdf

SIR 693KA8-20-R-00014

PART I - SECTION C

STATEMENT OF WORK

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1. Background

In recent years, the Federal Aviation Administration’s (FAA) Mathematics Refresher course has been taught as a part of the current Common Principles course. Beginning March 2019, the Common Principles course changed from a nine-week instructor led training (ILT) course at the Mike Monroney Aeronautical Center (MMAC), to a two-and-a-half-week course at the FAA Academy. This content is now taught to technicians locally through distance learning methods. The FAA needs on-demand tutoring support that will supplement the Mathematics Refresher correspondence course materials and aid technicians in successfully completing the course. The new Common Principles course structure involves a student first attending the ILT course at the MMAC, then completing the mathematics correspondence course at their home site, and if needed, receiving tutoring support to understand and apply the required mathematics knowledge to pass the mathematics examinations.

2. Scope

Contract resources are required to provide support for Airway Transportation System Specialists (ATSS) training. The contractor must provide an online mathematics tutoring service to ATSS personnel who require assistance in relearning and understanding the mathematics principles and applications necessary to successfully complete the Mathematics Refresher 80 hour correspondence course.

3. Audience

The ATSS position requires successful completion of two years of study above high school that includes at least 12 semester hours in engineering, physical science, technology, or mathematics. At least six hours must be in electronics courses.

Alternatively, an entry-level technician may have one year of work experience with at least six months specialized work experience as a technician, instructor, inspector, or mechanic in a civilian or military setting.

The target audience for the mathematics tutoring support is expected to be comprised of approximately 500 newly hired full time employees from the ATSS Technician job series per year. Tutoring support will be available to all new hire ATSS employees that will be required to complete the Common Principles course. This course will be taken one time during an ATSS’s career.

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4. Government Furnished Information

The FAA will provide the following information to the contractor to facilitate this task:

Name Description Mathematics Refresher Mathematics Refresher Course (FAA 44530001). This course is a PDF format, self-study correspondence course.

The course materials can be supplied either hard copy or soft copy. Materials supplied will not include tests and exams associated with the course.

5. Requirements

One-on-one tutoring support is intended to aid students in passing the mathematics refresher course. This support must be conducted through an online format where tutors can teach students based on course materials provided by students uploading information by typing, drawing, by photo, or by uploading a document in multiple formats (.pdf, .rtf, .doc, .xls, .jpg, .ppt, etc.). Tutoring support must be available to students on demand or scheduled 24/7, except Federal holidays. Student throughput is projected to be 400 new hires per year with students requiring an average of four hours of tutoring each. The Contractor must provide the necessary qualified personnel and materials to provide tutoring support to the Technical Training organization. Tutors must demonstrate they are qualified to tutor math subjects by meeting one or more of the following criteria: Have a Bachelor’s degree or higher in mathematics, engineering, or other related field; have taken and passed a qualification exam administered by the offeror that demonstrates sufficient knowledge of listed subject areas to provide tutoring in those subject areas;

hold a government issued teaching license.

Tutoring sessions last 30 to 60 minutes on average. Sessions must be conducted through an online web-based format where students can connect with instructors through a computer tablet, or cell phone using Android or iOS operating systems. Online workspaces should allow students and tutors to upload documents in any common format and allow information to be entered by means of typing or drawing. Text and voice support should be available for students and tutors to connect and must be in compliance with the Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d). Tutoring sessions must be recorded and archived by the vendor in video and PDF formats for student to refer to after completing a session. The vendor must retain the sessions for two years. Students must be able to choose specific tutors or be matched with a tutor that best fits the subject matter

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Feedback is critical to the success of this endeavor. The learner must be given the opportunity to rate the tutor when they are finished with the tutoring service and at the end of each tutoring session if desired. The offeror must be able to provide feedback about transfer of knowledge, change in learner performance, and recommendations for learner success. The format of these evaluations is at the discretion of the vendor, but must be approved by the Manager, AJI-2320, Training Programs Team or other designated FAA personnel. The vendor must provide an administrative web page or monthly report to the FAA’s program administrator, to include student usage, feedback from tutors and session length.

5.1. Tutoring Subject Areas

Mathematic fundamental areas include applied algebra, applied trigonometry, period waves and phasor analysis, applied logarithms and decibels, calculus, and calculus-based physics. The following is an example of more specific subject areas.

• Fractions

• Exponents

• Roots

• Algebraic Operations

• Powers of Ten

• Application of Equations

• General Concepts of Angles

• Basic Trigonometric Relationships

• Graphical Representation of Functions

• Inverse Functions

• Introduction of Periodic Waves and Phasors

• Phasor Representation of Periodic Waves

• Graphic Addition of Waves

• Application of Complex Algebra to Phasor Calculations

• Application of Logarithms

5.2. Project Management

The Contractor must manage the overall performance and all the necessary technical, business, and administrative tracking (e.g., cost, schedule, and deliverables), performance management, risk management, and resource management required to successfully perform all activities as required. The Contractor must provide a Monthly Status Report (MSR) to the COR or FAA designated person. The MSR at a minimum should include, a roster of students utilizing the tutoring service, amount of time utilized by each student, C-4 topic area taught, tutor feedback, student feedback, and scores from any knowledge tests taken by a student. In lieu of a monthly report, an administrative webpage can be made available to the COR or FAA designed person to log into on a regular basis. The information on this webpage must include all information previously mentioned for the Monthly Status Report.

5.2.1. Project Management

The Contractor must provide project management support to perform the specified work, as follows:

• Perform tasks efficiently, accurately, on time, and in compliance with the requirements.

• Oversee and supervise the Task Order to ensure all Contractor personnel perform acceptable work under their designated labor categories, and perform assignments in a timely manner

• Participate in and provide minutes for a Kick-Off meeting between the COR, other FAA stakeholders, and the Contractor to review SOW requirements, scope of work, and deliverables. Kick off meeting may be held at FAA Headquarters in Washington, DC or at the vendor’s facility in person or via video teleconference.

Kick-off meeting is to be held within 15 calendar days after award.

5.2.2. Resources

To assist the Contractor, FAA will identify a Requirements Lead for tutoring oversight and ongoing support. Schedules will be provided indicating availability.

5.2.3. Monthly Status Reports

The Contractor must provide Monthly Status Reports (MSRs) or FAA access to an administrative webpage documenting activities of the previous month. The reports or webpage must be delivered or made available to the FAA COR or other FAA person designated by the 7th of the subsequent month and include, at a minimum, the following information:

• Tutoring completed during the reporting period (month)

1. Student Roster

2. Topic areas taught

3. Problem Areas

• Quality and Performance Status:

1. Actual delivery dates

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2. Deliverables accepted

• Financial Status:

1. Cost/hours funded or apportioned

2. Cost/hours used

3. Projected date when 75% of funds are spent

4. Projected date when funds are exhausted

5. Funds/hours remaining by month

6. Other direct costs (ODCs) estimated, used, and remaining by month

7. Travel costs estimated, used, and remaining by month

8. Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period

6. Deliverables

# Deliverable Due Date Acceptance Criteria 1 Project Kick-Off meeting minutes 10 calendar days after Project Kick- Off meeting

Submitted in format approved by COR or FAA designated person. Deliverable to be approved by same person.

2 Project Management Plan

30 calendar days after Project Kickoff

Submitted in the approved format approved by COR or FAA designated person. Deliverable to be approved by same person.

3 Monthly Status Reports

NLT the 7th of Each Month

Report is submitted or website access is in the format by COR or FAA designated person. Deliverable to be approved by COR or FAA designated person.

7. Period of Performance

The Period of Performance is one (1) base year and four (4) one-year option periods.

8. Other Direct Costs (ODCs) and Travel

Other Direct Costs and Travel may be required for this contract.