6228-17134_Att D.docx
DOCX document 36 KB Posted
- Solicitation number
- S-44300-00017991
- Issued by
- Oregon
About this file
This is a Reference Check Form attachment for an RFQ issued by the State of Oregon for ongoing maintenance, enhancement, modernization, and support of the ORPHEUS system (RFP S-44300-00017134). The form is designed to be completed by references provided by proposers and serves as an evaluation tool during the proposal assessment process. The document provides two optional formats for reference checks: Option 1 requires the reference entity to assign numerical scores on a 0-10 scale across three evaluation criteria including overall quality of services, service delivery, and responsiveness to customer service issues, while Option 2 requires references to provide narrative responses to eight detailed questions regarding the nature of services engaged, service quality, customer satisfaction, problem resolution methods, likelihood of future engagement, areas of satisfaction and dissatisfaction, timeline adherence, and cost performance compared to initial proposals.
The Reference Check Form requests basic identifying information from proposers and their references, including the proposer name, reference entity name, reference contact person, telephone number, and email address. The form does not contain information regarding pricing, contract terms, award dates, renewal options, or funding sources. This attachment functions solely as an evaluation instrument to gather external feedback on proposer performance and capability, allowing state evaluators to assess the quality and reliability of prospective contractors based on their established track record with previous clients.
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Other files
| File | Type | Posted |
|---|---|---|
| ORPHEUS_S-44300-00017134_submitted questions and answers.docx | DOCX document | |
| 6228-17134_Att B.docx | DOCX document | |
| 6228-17134_Att E.docx | DOCX document | |
| 6228-17134_Att F.docx | DOCX document | |
| 6228-17134_ORPHEUS_Att A.pdf | ||
| 6228-17134_RFP - OHA_ORPHEUS.pdf | ||
| 6228-17134_Att C.docx | DOCX document | |
| 6228-17134_Att G.docx | DOCX document | |
| Notice of Intent to Award_6228.docx | DOCX document |
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Text version
RFP [###-####-##] – [RFP title]
ATTACHMENT F - REFERENCE CHECK FORM
RFP S-44300-00017134 – ORPHEUS Att D
ATTACHMENT D - REFERENCE CHECK FORM
| Proposer Name: | __________________________________________ |
| Reference Entity: | __________________________________________ |
| Reference Contact Name: | __________________________________________ |
| Contact Telephone Number: | __________________________________________ |
| Contact Email Address: | __________________________________________ |
[Select one option, delete the other, and edit to fit] [OPTION 1 – Reference assigns a score] Please rate the following questions on a scale of 0-10:
0 = Not satisfied 5 = Moderately satisfied 10 = Extremely satisfied.
How would you rate the Proposer’s overall quality of services provided and your overall relationship with the Proposer?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the Proposer’s delivery of service?
Score: __________ Comments: ______________________________________________________________________________ How would you rate the Proposer’s responsiveness to customer service issues and special requests (e.g., reported problems, changes billing, etc.)?
Score: __________ Comments: ______________________________________________________________________________ [OPTION 2 – Reference answers questions. Evaluators assign score] Please respond to the following questions:
1. For what type of services did you engage Proposer?
Describe the services listed in response to question 1.
Describe Proposer’s customer service.
Describe your satisfaction with the business relationship with Proposer.
Describe Proposer’s methods for problem resolution.
How likely would you be to use Proposer’s services again?
With which aspect(s) of Proposer’s services are you the most satisfied?
With which aspect(s) of Proposer’s services are you the least satisfied?
How well did Proposer stay within the proposed timeline?
How did the final project cost compare to the initial proposed cost?
| Version 1.0 - November 19, 2014 | Page 1 of 2 |
| DAS Procurement Services, Version 2.0 – December 9, 2016 | Page 1 of 2 |
File details come from the government source that posted it. Updated .