6104-0 Attachment D - References.pdf

This is a Reference Check Form attachment (Attachment D) for RFP S-10000-00013061, issued by the State of Oregon Department of Administrative Services (DAS) Procurement Services for Family Search and Engagement services. The form serves as a standardized evaluation tool for state procurement officials to assess proposer performance through reference checks with prior clients or service recipients. Proposers must identify reference entities and provide contact information for individuals who can speak to their service delivery capabilities. The evaluation covers three key performance dimensions: overall quality of services and business relationships, service delivery performance, and customer responsiveness to issues and requests.

The Reference Check Form utilizes a quantitative 0-10 scoring scale, with 0 representing "Not satisfied," 5 representing "Moderately satisfied," and 10 representing "Extremely satisfied," allowing for standardized comparison across proposer references. Responses are recorded as numerical scores accompanied by space for detailed comments for each evaluation criterion. This reference verification process forms part of the comprehensive vendor vetting requirements included in the RFP, which incorporates multiple attachments addressing proposer qualifications, certifications, and past performance. The form's integration into the larger procurement process reflects Oregon's commitment to thorough evaluation of vendor capabilities prior to contract award for this family support initiative.