60RRBH23Q0008 Amendment 0001.pdf

Document Number: 60RRBH23Q0008 PROCESSED Page 1 of 41

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE PAGE OF PAGES

1 41

2. AMENDMENT/MODIFICATION NUMBER

3. EFFECTIVE DATE

04/19/2023

4. REQUISITION/PURCHASE REQ. NUMBER 5. PROJECT NUMBER (If applicable)

60RRBHCODE

Acquisition Management U.S. Railroad Retirement Board Acquisition Management Division 844 North Rush Street Chicago, IL 60611-1275

6. ISSUED BY 039CODE

U.S.RAILROAD RETIREMENT BOARD

ACQUISITION MANAGEMENT

844 N. RUSH ST., 9TH FL.

CHICAGO, IL 60611

7. ADMINISTERED BY (If other than Item 6)

9A. AMENDMENT OF SOLICITATION NUMBER

60RRBH23Q0008

CODE FACILITY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, country, state and ZIP Code) (X)

X 9B. DATED (SEE ITEM 11)

04/11/2023

10A. MODIFICATION OF CONTRACT/ORDER

NUMBER

10B. DATED (SEE ITEM 11)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X XThe above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing items 8 and 15, and returning __1__copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

ORDER NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return _______ copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

A. The purpose of Amendment 0001 to 60RRBH23Q0008 is to correct/revise the language on Section V - Proposal Submission Instructions, paragraph 3.b.1. Past Performance.

B. Offerors shall review revised language (noted in BOLD and italicized type) in Sections V.

C. Offerors shall, if they choose to continue the proposal process, return (1) signed copy of Amendment 0001 by the closing date/time stated below to proposals@rrb.gov.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print) Stephen Schenk

(Signature of person authorized to sign)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

By (Signature of Contracting Officer)

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV.

11/2016) Prescribed by GSA FAR (48 CFR) 53.243

Document Number: 60RRBH23Q0008 PROCESSED Page 2 of 41

Table of Contents

Section Description Page Number

I Introduction Overview

II Schedule of Supplies and Services Schedule of Supplies and Services

III Statement of Work Statement of Objectives

IV General Terms and Conditions 52.252-2 Clauses Incorporated by Reference (Feb 1998) 52.239-1 Privacy or Security Safeguards (Aug 1996) 52.224-1 Privacy Act Notification (Apr 1984) 52.224-2 Privacy Act (Apr 1984) 52.222-17 [Reserved] 52.212-3 Offeror Representations and Certifications-Commercial Products and Commercial Services (Dec 2022) 52.232-18 Availability of Funds (Apr 1984) RRB.A.01 A. General RRB Provision-1.Technical Direction RRB.B.02 B. Security Provisions-1. Privacy Or Security Safeguards (AUG 1996) FAR 52.239-1 (with RRB Fill-ins) RRB.A.8 Remittance Address 52.232-19 Availability of Funds for the Next Fiscal Year (Apr 1984) RRB.A.07 A. General RRB Provision-7.The Role of Government Personnel and Responsibility for Contract Administration RRB.B.05 Wage Determination 52.217-8 Option to Extend Services (Nov 1999) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) RRB.A.03 A. General RRB Provision-3.Billing 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders- Commercial Products and Commercial Services (Mar 2023) 52.222-42 Statement of Equivalent Rates for Federal Hires (May 2014) 52.228-5 Insurance-Work on a Government Installation (Jan 1997)

V Proposal Submission Instructions Submission of Quotations/Proposals

VI Evaluation and Award Evaluation and Award

Document Number: 60RRBH23Q0008 PROCESSED Page 3 of 41

Section I - Introduction

Overview

A. Agency Background The U. S. Railroad Retirement Board (“RRB”) is an independent Federal agency that administers a retirement and survivor benefits program for railroad employees and their families. The RRB was established by the Railroad Retirement Act of 1935. Its benefits program was the forerunner of the more familiar Social Security System. The Railroad Retirement System is unique inasmuch as it is the only federally administered benefits program covering a single private industry. The RRB also administers the Railroad Unemployment Insurance Act, which provides unemployment and sickness benefits to railroad employees. The RRB is headquartered in Chicago, IL.

B. Purpose The purpose of this solicitation is to obtain quotations for a contractor’s employee to provide Shipping and Receiving Clerk Services for the RRB, Supply Management, for a Basic year beginning on June 1, 2023, with four (4) option year(s) as specified in the Statement of Objectives (SOO) in Section III below. The RRB intends to award a contract with options for the services. The RRB requires the services to be performed Monday through Friday (except Federal Holidays), from 7:00 am to 3:30 pm (Central Time).

All work shall be performed on-site at the RRB headquarters in Chicago unless otherwise authorized by the RRB Supply Management official. The RRB anticipates no off-site work. The contractor shall abide by all laws, regulations, and contract provisions for the safeguarding of Personally Identifiable Information (PII) and shall observe all confidentiality policies.

Site visit: A Site visit is mandatory for all contractors interested in providing a proposal in response to this solicitation. Site visits may be scheduled between April 13, 2023 and April 19, 2023 but must be completed by April 19, 2023 at 2:00pm Central Standard Tme (CST). Site visits will be held at the RRB Headquarters located at 844 N. Rush St, Chicago, IL 60611. Offerors may schedule a site visit by sending an email to Mr. Pedro Borjas, Supply Management, at pedro.borjas@rrb.gov. The email request for a site visit must state the requested date and time between April 11-17, 2023 for the site visit as well as the names and contact information for the attendees. Offerors may submit questions regarding the RFQ to proposals@rrb.gov by April 20th at 10:00am. Questions asked during site visits must also be submitted in writing to the RRB to receive the official RRB responses. See Section V.B.1.d.

Associated Lines:

Document Number: 60RRBH23Q0008 PROCESSED Page 4 of 41

Section II - Schedule of Supplies and Services

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0001 Administrative Support- Other

Firm Fixed Price

PSC: R699

Period of Performance: 06/01/2023 - 05/31/2024

Description:

Base year for the shipping and receiving clerk services. Offerors shall enter a firm fixed price in the sub-CLINS listed below.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0001AA Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 12.000000

Change: 0.000000

Current: 12.000000

MO

Period of Performance: 06/01/2023 - 05/31/2024

Description:

Base year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per month to perform the services at the RRB Headquarters Monday-Friday during normal working hours (7:00am - 3:30pm CST).

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0001AB Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 1.000000

Change: 0.000000

Current: 1.000000

HR

Period of Performance: 06/01/2023 - 05/31/2024

Description:

Base year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per hour to perform the services in excess of 40 hours per week, or on a Saturday or Federal holiday.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0002 Administrative Support- Other

Firm Fixed Price

PSC: R699

Period of Performance: 06/01/2024 - 05/31/2025

Description:

1st option year for the shipping and receiving clerk services. Offerors shall enter a firm fixed price in the subCLINS listed below.

Document Number: 60RRBH23Q0008 PROCESSED Page 5 of 41

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0002AA Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 12.000000

Change: 0.000000

Current: 12.000000

MO

Period of Performance: 06/01/2024 - 05/31/2025

Description:

1st option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per month to perform the services at the RRB Headquarters Monday-Friday during normal working hours (7:00am

- 3:30pm CST).

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0002AB Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 1.000000

Change: 0.000000

Current: 1.000000

HR

Period of Performance: 06/01/2024 - 05/31/2025

Description:

1st option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per hour to perform the services in excess of 40 hours per week, or on a Saturday or Federal holiday.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0003 Administrative Support- Other

Firm Fixed Price

PSC: R699

Period of Performance: 06/01/2025 - 05/31/2026

Description:

2nd option year for the shipping and receiving clerk services. Offerors shall enter a firm fixed price in the subCLINS listed below.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0003AA Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 12.000000

Change: 0.000000

Current: 12.000000

MO

Period of Performance: 06/01/2025 - 05/31/2026

Description:

2nd option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per month to perform the services at the RRB Headquarters Monday-Friday during normal working hours (7:00am

- 3:30pm CST).

Document Number: 60RRBH23Q0008 PROCESSED Page 6 of 41

0003AB Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 1.000000

Change: 0.000000

Current: 1.000000

HR

Period of Performance: 06/01/2025 - 05/31/2026

Description:

2nd option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per hour to perform the services in excess of 40 hours per week, or on a Saturday or Federal holiday.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0004 Administrative Support- Other

Firm Fixed Price

PSC: R699

Period of Performance: 06/01/2026 - 05/31/2027

Description:

3rd option year for the shipping and receiving clerk services. Offerors shall enter a firm fixed price in the subCLINS listed below.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0004AA Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 12.000000

Change: 0.000000

Current: 12.000000

MO

Period of Performance: 06/01/2026 - 05/31/2027

Description:

3rd option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per month to perform the services at the RRB Headquarters Monday-Friday during normal working hours (7:00am

- 3:30pm CST).

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0004AB Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 1.000000

Change: 0.000000

Current: 1.000000

HR

Period of Performance: 06/01/2026 - 05/31/2027

Description:

3rd option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per hour to perform the services in excess of 40 hours per week, or on a Saturday or Federal holiday.

Document Number: 60RRBH23Q0008 PROCESSED Page 7 of 41

0005 Administrative Support- Other

Firm Fixed Price

PSC: R699

Period of Performance: 06/01/2027 - 05/31/2028

Description:

4th option year for the shipping and receiving clerk services. Offerors shall enter a firm fixed price in the subCLINS listed below.

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0005AA Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 12.000000

Change: 0.000000

Current: 12.000000

MO

Period of Performance: 06/01/2027 - 05/31/2028

Description:

4th option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per month to perform the services at the RRB Headquarters Monday-Friday during normal working hours (7:00am

- 3:30pm CST).

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0005AB Administrative Support- Other

Firm Fixed Price

PSC: R699

Original: 1.000000

Change: 0.000000

Current: 1.000000

HR

Period of Performance: 06/01/2027 - 05/31/2028

Description:

4th option year for the shipping and receiving clerk services as described in Section III, Statement of Objectives. Offerors shall enter above a firm fixed price per hour to perform the services in excess of 40 hours per week, or on a Saturday or Federal holiday.

Schedule of Supplies and Services

A. PRICING SCHEDULE

The Government envisions all services being provided on site at the RRB headquarters location at 844 N. Rush Street. Therefore all prices MUST include travel expenses incurred by the vendor. Upon receipt of a proper invoice, the Government shall pay the Contractor monthly per the prompt payment act.

The offeror shall provide a “fully loaded” firm-fixed monthly price and a firm-fixed hourly price rate for services exceeding 40 hours per week or work on a Saturday or Federal Holiday above in Section II for services described in Section III. The RRB describes “fully loaded” as the price inclusive of direct wage, fringe benefits, all overheads, general and administrative (G&A) cost, profit and fees, and all travel and per diem costs for the Contractor’s employees to perform the required services at the RRB as stated in Section III.

The Contractor shall provide their company’s description/qualifications required for each category proposed to be employed. For the purposes of this contract, the RRB defines “regular working hours” as the hours from 7:00 a.m. to 3:30 p.m. central time. The RRB has one contractor employee as the primary contractor staff person currently performing the duties. The Contractor who is awarded the contract may offer the position to the current employee. (See section IV)

The RRB encourages the contractor to offer spot price reductions. (see FAR 8.405-4, Price Reductions)

B. CONTRACTOR INFORMATION FOR ORDER ADMINISTRATION

1) Order address ______________________

Document Number: 60RRBH23Q0008 PROCESSED Page 8 of 41

2) Business Size ______________________

3) Federal Tax ID # ____________________ [Submit on IRS Form W9 with offer]

4) DUNS No. ______________________

5) Remit Address ______________________

6) As applicable:

*The RRB prefers (NOT requires) quotes against a GSA contract.

(a) GSA MAS Contract Number___________ Yes [ ] No [ ] Please attach (or E-Mail) a copy of contract.

Effective dates __________ - ______________.

7) Authorized representatives:

Business Technical

Name:

Phone #:

Fax #:

E-Mail:

7) System for Award Management (SAM) completed*:

Yes [ ] No [ ]

* Offeror must be properly registered, including business size annotation, and in active status in SAM at time of proposal submission in order to be eligible for award of a Federal contract or order. (See www.sam.gov).

Associated Lines:

PERIOD OF PERFORMANCE

ITEM START END

0001 06/01/2023 05/31/2024

0001 AA 06/01/2023 05/31/2024

0001 AB 06/01/2023 05/31/2024

0002 06/01/2024 05/31/2025

0002 AA 06/01/2024 05/31/2025

0002 AB 06/01/2024 05/31/2025

0003 06/01/2025 05/31/2026

0003 AA 06/01/2025 05/31/2026

0003 AB 06/01/2025 05/31/2026

0004 06/01/2026 05/31/2027

0004 AA 06/01/2026 05/31/2027

0004 AB 06/01/2026 05/31/2027

0005 06/01/2027 05/31/2028

0005 AA 06/01/2027 05/31/2028

0005 AB 06/01/2027 05/31/2028

Document Number: 60RRBH23Q0008 PROCESSED Page 9 of 41

Section III - Statement of Work

Statement of Objectives

A. Shipping and Receiving Services Performance Objectives:

The following are the RRB’s objectives for the shipping and receiving and clerk services to be provided at the RRB’s headquarters facility. The Contractor shall:

1. Sort and deliver incoming tubs of RRB claim folders from the Federal Records Center (FRC) to a variety of locations within the RRB headquarters facility.

2. Perform the internal pick-up and staging of outgoing tubs of RRB claim folders for external pick-up and shipment to

FRC.

3. Provide receipt and proper delivery of incoming packages from various delivery service carriers (e.g; FED-EX, UPS, DHL, etc).

4. Unload and load delivery trucks using either electric or hand jacks or appliance movers.

5. Pull stock requisitions (supplies and forms) and deliver to the appropriate RRB organizations in the headquarters facility.

6. Pick, pack and label outgoing stock requisitions to be shipped to RRB District (Field) Offices using the RRB’s overnight/ ground delivery service contract.

7. Perform other related duties including but not limited to, moving of chairs, cabinets or other furniture items as necessary etc.

8. If during the handling of any of the above, should the Contractor personnel observe any privacy information as defined by RRB Chief Privacy Officer, he or she shall immediately contact the COR and report this occurrence (See Section IV for statutory requirements to safeguard privacy information during performance of contract duties as described above).

B. Hours of Performance and Provision of Experienced Substitute:

1. The basic "regular working" hours of Shipping and Receiving Operations or services shall be Monday through Friday between the hours of 7:00 am and 3:30 pm CST, except for Federal holidays. Federal holidays are included within the fixed price for any work month and are considered a non-work performance day. If the RRB desires the Contractor to perform services on a Saturday or a Federal Holiday, the RRB shall submit in advance a request to the Contractor for the performance of work on the Saturday or Federal holiday. The RRB shall modify the delivery order to fund the services at the hourly rate in the appropriate subCLIN’s designated AB for the applicable delivery order performance period.

2. If assigned Contractor staffing personnel for any given reason will not be available for tour of work during the required normal hours of operation, the Contractor shall notify the RRB’s Contracting Officer’s Representative (COR) no later than 6:00 a.m. on the day the staff will not be available to provide the services. The Contractor shall have trained and qualified substitute staff, who are experienced in and knowledgeable of the RRB site service requirements and points of service throughout the building, report to the RRB facility to provide the services by 7:00 a.m. that same day.

3. The RRB expects the majority of the work to be performed during normal working hours, however occasional work beyond normal duty hours may be needed. In the past that work outside normal duty hours has averaged 48 cumulative hours in a year. If work beyond 40 hours per week is needed, the RRB will do it’s best to notify the Contractor and the Contractor’s employee before 3:00 pm Central Time the business day prior. If the RRB has notified the Contractor before 3:00 pm Central Time the business day prior, the Contractor must provide an employee for the RRB. If the RRB gives less notice, the Contractor, (or the Contractor’s employee) may accept or decline without any performance standard penalty. The RRB shall notify the Contractor of the amount of extra hours worked the next business day after the work is performed. The RRB shall modify the delivery order to fund the extra hours of service in the appropriate AB subCLINS for the appropriate delivery order period of performance.

The only RRB personnel that can approve work beyond 40 hours per week are the COR (Mr. Pedro Borjas), or the Contracting Officer (Mr. Stephen Schenk).

C. Site and Duties Orientation:

The Contractor’s staffing personnel shall meet with the COR to tour the work site and to explain the job duties within 5 business days from contract award, unless a different period is otherwise agreed to by the RRB. The Contractor’s personnel will also receive a briefing on the handling of privacy information from the RRB’s Chief Privacy Officer.

D. Description of Shipping and Receiving Services:

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The Contractor’s primary, and alternates as assigned, on-site staff shall provide the support services to perform basic shipping and receiving services for the RRB. All work will be originated onsite at the RRB Headquarters address, unless notified by the COR. The individual performing this function shall be capable of lifting objects weighing up to 80 pounds. [Other duties to be performed require a limited degree of training and/or experience.] Experience in how to load and unload a truck, how to use a manual and/or electric jack, a dolly, appliance mover, or hand cart is gained through previous job experience or shall be provided through on-the-job training. The Contractor’s employee shall be responsible for the accurate, timely and secure pick-up and delivery of all RRB claim folder tubs, the receipt, logging and delivery of all incoming Courier packages (or packages from similar carriers) to the appropriate person or agency organization, and the loading and unloading of delivery trucks either at the dock or curbside, when necessary.

E. Quality:

The RRB shall receive the quality of services specified in the support services delivery order only with the close coordination and active cooperation on a daily basis between the Contractor and the COR. The COR shall assess the Contractor’s quality of performance using the Supply Management Quality Assurance Plan (Section III.G.1.) on a monthly basis to ensure accurate and timely support services.

F. Performance Standards:

The Contractor shall perform the work in compliance with the Performance Standards, as agreed to and contracted by the RRB. The performance standards shall serve as an outline of the shipping and receiving support services the Contractor shall provide the RRB. Guidelines for an acceptable level of work are detailed in Attachment B.

G. RRB Quality Assurance Plan - Evaluation Factors:

1. Quality of Service The COR shall randomly inspect Receiving log/stock requisition sheets, and boxes to ensure that the tasks are being done correctly and evaluate the performance of the services.

Poor – There are more than five deficiencies per month.

Fair – There are no more than four deficiencies per month.

Good – There are no more than two deficiencies per month.

Excellent – There are no deficiencies indicated for the month.

2. Customer Complaints The work performed by the shipping and receiving clerk shall also be evaluated by customer complaints. Customer complaints are a means by which deficiencies can be reported and serve as the basis for unsatisfactory or nonperformance of work. The COR shall record and attempt to validate each customer complaint received. Some complaints will be difficult to validate, but shall still be recorded and reviewed to determine if there is a trend or pattern of complaints in the delivery of Supply Management support services and the shipping and receiving services. Only complaints validated by the COR will be counted for performance purposes.

Poor – There are more than five deficiencies per month.

Fair – There are no more than four deficiencies per month.

Good – There are no more than two deficiencies per month.

Excellent – There are no deficiencies indicated for the month

3. Accurate, timely, and efficient shipping and receiving services are the primary goal of this delivery order. During the life of the delivery order, the COR shall prepare and retain administrative procedures such as inspection, documentation, and retention of records which reflect contractor performance.

Unsatisfactory work, absenteeism, and tardiness is undesirable; therefore, if the contractor’s performance remains less than satisfactory and fails to adhere to the contract specifications, the contract may be canceled or terminated.

The Government may also reprove these services from an alternate source and charge the contractor for all costs incurred by the Government.

Quarterly meetings shall be held between the Contractor and/or their on-site representative and the COR. The purpose of these meetings will be to discuss the contractor’s performance areas of deficiencies, areas of satisfaction and tenant concerns.

If the Contractor is non-responsive, meetings and inspections shall be conducted more frequently. Once a more reliable service record is established, inspections and meetings with the contractor shall be reduced to previous levels.

H. Notification Time Period:

Document Number: 60RRBH23Q0008 PROCESSED Page 11 of 41

The Contractor shall provide two (2) weeks' notification to the government should assigned Contractor personnel become unable to complete any portion of the contract term. The Contractor shall submit resumes to the RRB for the replacement personnel within 5 business days after the notification is received by the RRB.

I. Deductions for non-coverage:

The RRB anticipates this to be a full time position, 40 hours per week. If, for any reason, the Contractor’s employee works less than 8 hours in a workday, or the Contractor fails to provide a back-up employee on a scheduled work day, the Contractor shall calculate a percentage of the amount of hours that should have been worked for the month, and subtract that amount from the monthly bill. Federal Holidays shall not be considered non-coverage, and therefore, no deductions shall be made by the Contractor or the RRB for those days.

J. Railroad Retirement Board Furnished Equipment, Facilities, and Services:

The RRB shall furnish to the Contractor all equipment and staff support necessary for performance of the required services.

Associated Lines:

Document Number: 60RRBH23Q0008 PROCESSED Page 12 of 41

Section IV - General Terms and Conditions

52.252-2 Clauses Incorporated by Reference (Feb 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/ these address(es):

www.acquisition.gov [Insert one or more Internet addresses]

(End of clause) The following clauses have been incorporated by reference:

Clause Title 52.204-7 System for Award Management (Oct 2018) 52.204-13 System for Award Management Maintenance (Oct 2018) 52.212-1 Instructions to Offerors - Commercial Items (Mar 2023) 52.212-2 Evaluation - Commercial Items (Nov 2021) 52.212-4 Contract Terms and Conditions - Commercial Items (Dec 2022) 52.237-7 Indemnification and Medical Liability Insurance (Jan 1997) 52.245-1 Government Property (Sep 2021)

52.239-1 Privacy or Security Safeguards (Aug 1996)

(a) The Contractor shall not publish or disclose in any manner, without the Contracting Officer's written consent, the details of any safeguards either designed or developed by the Contractor under this contract or otherwise provided by the Government.

(b) To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the Contractor shall afford the Government access to the Contractor's facilities, installations, technical capabilities, operations, documentation, records, and databases.

(c) If new or unanticipated threats or hazards are discovered by either the Government or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party.

(End of clause)

52.224-1 Privacy Act Notification (Apr 1984)

The Contractor will be required to design, develop, or operate a system of records on individuals, to accomplish an agency function subject to the Privacy Act of 1974, Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations.

Violation of the Act may involve the imposition of criminal penalties.

(End of clause)

52.224-2 Privacy Act (Apr 1984)

(a) The Contractor agrees to--

(1) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies--

(i) The systems of records; and

Document Number: 60RRBH23Q0008 PROCESSED Page 13 of 41

(ii) The design, development, or operation work that the contractor is to perform;

(2) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development, or operation of a system of records on individuals that is subject to the Act; and

(3) Include this clause, including this paragraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a system of records.

(b) In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor is considered to be an employee of the agency.

(c)(1) "Operation of a system of records," as used in this clause, means performance of any of the activities associated with maintaining the system of records, including the collection, use, and dissemination of records.

(2) "Record," as used in this clause, means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and that contains the person's name, or the identifying number, symbol, or other identifying particular assigned to the individual, such as a fingerprint or voiceprint or a photograph.

(3) "System of records on individuals," as used in this clause, means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

(End of clause)

52.222-17 [Reserved]

[Reserved]

52.212-3 Offeror Representations and Certifications-Commercial Products and Commercial Services (Dec 2022)

The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically in the System for Award Management (SAM) accessed through https://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (v) of this provision.

(a) Definitions. As used in this provision--

"Covered telecommunications equipment or services" has the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

"Economically disadvantaged women-owned small business (EDWOSB) concern" means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127, and the concern is certified by SBA or an approved third-party certifier in accordance with 13 CFR 127.300. It automatically qualifies as a women-owned small business eligible under the WOSB Program.

"Forced or indentured child labor" means all work or service--

(1) Exacted from any person under the age of 18 under the menace of any penalty for its nonperformance and for which the worker does not offer himself voluntarily; or

(2) Performed by any person under the age of 18 pursuant to a contract the enforcement of which can be accomplished by process or penalties.

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"Highest-level owner" means the entity that owns or controls an immediate owner of the offeror, or that owns or controls one or more entities that control an immediate owner of the offeror. No entity owns or exercises control of the highest level owner.

"Immediate owner" means an entity, other than the offeror, that has direct control of the offeror. Indicators of control include, but are not limited to, one or more of the following: ownership or interlocking management, identity of interests among family members, shared facilities and equipment, and the common use of employees.

"Inverted domestic corporation", means a foreign incorporated entity that meets the definition of an inverted domestic corporation under 6 U.S.C. 395(b), applied in accordance with the rules and definitions of 6 U.S.C. 395(c).

"Manufactured end product" means any end product in product and service codes (PSCs) 1000-9999, except--

(1) PSC 5510, Lumber and Related Basic Wood Materials;

(2) Product or Service Group (PSG) 87, Agricultural Supplies;

(3) PSG 88, Live Animals;

(4) PSG 89, Subsistence;

(5) PSC 9410, Crude Grades of Plant Materials;

(6) PSC 9430, Miscellaneous Crude Animal Products, Inedible;

(7) PSC 9440, Miscellaneous Crude Agricultural and Forestry Products;

(8) PSC 9610, Ores;

(9) PSC 9620, Minerals, Natural and Synthetic; and

(10) PSC 9630, Additive Metal Materials.

"Place of manufacture" means the place where an end product is assembled out of components, or otherwise made or processed from raw materials into the finished product that is to be provided to the Government. If a product is disassembled and reassembled, the place of reassembly is not the place of manufacture.

"Predecessor" means an entity that is replaced by a successor and includes any predecessors of the predecessor.

"Reasonable inquiry" has the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

"Restricted business operations" means business operations in Sudan that include power production activities, mineral extraction activities, oil-related activities, or the production of military equipment, as those terms are defined in the Sudan Accountability and Divestment Act of 2007 (Pub. L. 110-174). Restricted business operations do not include business operations that the person (as that term is defined in Section 2 of the Sudan Accountability and Divestment Act of 2007) conducting the business can demonstrate--

(1) Are conducted under contract directly and exclusively with the regional government of southern Sudan;

(2) Are conducted pursuant to specific authorization from the Office of Foreign Assets Control in the Department of the Treasury, or are expressly exempted under Federal law from the requirement to be conducted under such authorization;

(3) Consist of providing goods or services to marginalized populations of Sudan;

(4) Consist of providing goods or services to an internationally recognized peacekeeping force or humanitarian organization;

(5) Consist of providing goods or services that are used only to promote health or education; or

(6) Have been voluntarily suspended.

"Sensitive technology"--

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(1) Means hardware, software, telecommunications equipment, or any other technology that is to be used specifically--

(i) To restrict the free flow of unbiased information in Iran; or

(ii) To disrupt, monitor, or otherwise restrict speech of the people of Iran; and

(2) Does not include information or informational materials the export of which the President does not have the authority to regulate or prohibit pursuant to section 203(b)(3) of the International Emergency Economic Powers Act (50 U.S.C. 1702(b)(3)).

"Service-disabled veteran-owned small business concern"--

(1) Means a small business concern--

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

"Small business concern"--

(1) Means a concern, including its affiliates, that is independently owned and operated, not dominant in its field of operation, and qualified as a small business under the criteria in 13 CFR part 121 and size standards in this solicitation.

(2) Affiliates, as used in this definition, means business concerns, one of whom directly or indirectly controls or has the power to control the others, or a third party or parties control or have the power to control the others. In determining whether affiliation exists, consideration is given to all appropriate factors including common ownership, common management, and contractual relationships.

SBA determines affiliation based on the factors set forth at 13 CFR 121.103.

"Small disadvantaged business concern", consistent with 13 CFR 124.1002, means a small business concern under the size standard applicable to the acquisition, that--

(1) Is at least 51 percent unconditionally and directly owned (as defined at 13 CFR 124.105) by--

(i) One or more socially disadvantaged (as defined at 13 CFR 124.103) and economically disadvantaged (as defined at 13 CFR 124.104) individuals who are citizens of the United States; and

(ii) Each individual claiming economic disadvantage has a net worth not exceeding $750,000 after taking into account the applicable exclusions set forth at 13 CFR 124.104(c)(2); and

(2) The management and daily business operations of which are controlled (as defined at 13.CFR 124.106) by individuals, who meet the criteria in paragraphs (1)(i) and (ii) of this definition.

"Subsidiary" means an entity in which more than 50 percent of the entity is owned--

(1) Directly by a parent corporation; or

(2) Through another subsidiary of a parent corporation.

"Successor" means an entity that has replaced a predecessor by acquiring the assets and carrying out the affairs of the predecessor under a new name (often through acquisition or merger). The term "successor" does not include new offices/divisions of the same company or a company that only changes its name. The extent of the responsibility of the successor for the liabilities of the predecessor may vary, depending on State law and specific circumstances.

"Veteran-owned small business concern" means a small business concern--

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(1) Not less than 51 percent of which is owned by one or more veterans (as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more veterans; and

(2) The management and daily business operations of which are controlled by one or more veterans.

"Women-owned business concern" means a concern which is at least 51 percent owned by one or more women; or in the case of any publicly owned business, at least 51 percent of its stock is owned by one or more women; and whose management and daily business operations are controlled by one or more women.

"Women-owned small business concern" means a small business concern--

(1) That is at least 51 percent owned by one or more women; or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women; and

(2) Whose management and daily business operations are controlled by one or more women.

"Women-owned small business (WOSB) concern eligible under the WOSB Program" (in accordance with 13 CFR part 127), means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States, and the concern is certified by SBA or an approved third-party certifier in accordance with 13 CFR 127.300.

(b)(1) Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2) The offeror has completed the annual representations and certifications electronically in SAM accessed through http:// www.sam.gov. After reviewing the SAM information, the Offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications-Commercial Products and Commercial Services, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard(s) applicable to the NAICS code(s) referenced for this solicitation), at the time this offer is submitted and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs _______________.

[Offeror to identify the applicable paragraphs at (c) through (v) of this provision that the offeror has completed for the purposes of this solicitation only, if any.

These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer.

Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted electronically on SAM.]

(c) Offerors must complete the following representations when the resulting contract is for supplies to be delivered or services to be performed in the United States or its outlying areas, or when the contracting officer has applied part 19 in accordance with 19.000(b) (1)(ii). Check all that apply.

(1) Small business concern. The offeror represents as part of its offer that--

(i) It __ is, __ is not a small business concern; or

(ii) It __ is, __ is not a small business joint venture that complies with the requirements of 13 CFR 121.103(h) and 13 CFR 125.8(a) and (b). [The offeror shall enter the name and unique entity identifier of each party to the joint venture:

(2) Veteran-owned small business concern. [Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.] The offeror represents as part of its offer that it __ is, __ is not a veteran-owned small business concern.

(3) Service-disabled veteran-owned small business concern. [Complete only if the offeror represented itself as a veteran-owned small business concern in paragraph (c)(2) of this provision.] The offeror represents as part of its offer that--

(i) It __ is, __ is not a service-disabled veteran-owned small business concern; or

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(ii) It __ is, __ is not a joint venture that complies with the requirements of 13 CFR 125.18(b)(1) and (2). [The offeror shall enter the name and unique entity identifier of each party to the joint venture: _________________________.] Each service-disabled veteran-owned small business concern participating in the joint venture shall provide representation of its service-disabled veteran-owned small business concern status.

(4) Small disadvantaged business concern. [Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.] The offeror represents, that it __ is, __ is not a small disadvantaged business concern as defined in 13 CFR 124.1002.

(5) Women-owned small business concern. [Complete only if the offeror represented itself as a small business concern in paragraph (c)(1) of this provision.] The offeror represents that it __ is, __ is not a women-owned small business concern.

(6) WOSB joint venture eligible under the WOSB Program. The offeror represents that it __ is, __ is not a joint venture that complies with the requirements of 13 CFR 127.506(a) through (c). [The offeror shall enter the name and unique entity identifier of each party to the joint venture: _________________________.]

(i) It __ is, __ is not a WOSB concern eligible under the WOSB Program, has provided all the required documents to the WOSB Repository, and no change in circumstances or adverse decisions have been issued that affects its eligibility; or

(ii) It __ is, __ is not a joint venture that complies with the requirements of 13 CFR 127.506(a) through (c). [The offeror shall enter the name and unique entity identifier of each party to the joint venture: _______________.] Each WOSB concern eligible under the WOSB Program participating in the joint venture shall provide representation of its WOSB status.

(7) Economically disadvantaged women-owned small business (EDWOSB) joint venture. The offeror represents that it __ is, __ is not a joint venture that complies with the requirements of 13 CFR 127.506(a) through (c). [The offeror shall enter the name and unique entity identifier of each party to the joint venture: _______________.]

(i) It __ is, __ is not an EDWOSB concern, has provided all the required documents to the WOSB Repository, and no change in circumstances or adverse decisions have been issued that affects its eligibility; or

(ii) It __ is, __ is not a joint venture that complies with the requirements of 13 CFR 127.506(a) through (c). [The offeror shall enter the name and unique entity identifier of each party to the joint venture: _______________.] Each EDWOSB concern participating in the joint venture shall provide representation of its EDWOSB status.

Note to Paragraphs (c)(8) and (9): Complete paragraphs (c)(8) and (9) only if this solicitation is expected to exceed the simplified acquisition threshold.

(8) Women-owned business concern (other than small business concern). [Complete only if the offeror is a women-owned business concern and did not represent itself as a small business concern in paragraph (c)(1) of this provision.] The offeror represents that it __ is a women-owned business concern.

(9) Tie bid priority for labor surplus area concerns. If this is an invitation for bid, small business offerors may identify the labor surplus areas in which costs to be incurred on account of manufacturing or production (by offeror or first-tier subcontractors) amount to more than 50 percent of the contract price: ___________________________________

(10) HUBZone small business concern. [Complete only if the offeror represented itself as a small business concern in paragraph (c)

(1) of this provision.] The offeror represents, as part of its offer, that--

(i) It __ is, __ is not a HUBZone small business concern listed, on the date of this representation, as having been certified by SBA as a HUBZone small business concern in the Dynamic Small Business Search and SAM, and will attempt to maintain an employment rate of HUBZone residents of 35 percent of its employees during performance of a HUBZone contract (see 13 CFR 126.200(e)(1)); and

(ii) It __ is, __ is not a HUBZone joint venture that complies with the requirements of 13 CFR 126.616(a) through…